Read! America, Inc.

Dear Revdex.com.... Thank you for bringing this matter to our attention.  We are very confused as to where this all came from in regard to [redacted]??   Our long time customer service rep [redacted], has been working with and assisting [redacted] for years, literally!  I challenge...

anyone to find a c.s.r. that has had the patience and that has bent over backwards to help a client with her accounts... [redacted] has more then 1 account with Read America, Inc. We have been very active on these accounts,  following up on service, doing change of magazines, per customer request etc. etc.    We are very sorry if something has changed in [redacted] world but we need to insist that our customers pay their bills as agreed.    [redacted] could continue working with [redacted] but she has abrubtly stopped communicating with us.    I'm sure that we can find a way to help [redacted] continue to honor her obligation to Read America just as Read America has honored our obligation with [redacted].      Regards [redacted]V.P.Read America, Inc.[redacted]
[redacted]

After checking our records, we find no customer by this name or by his address.  I did call [redacted]l and left a message on his voice mail. I also left our number in case we could be of any help.[redacted]V.P.Read America, inc.###-###-####

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com;
 
Thank you for bringing this matter to our attention.    We are sorry that this matter has found its way to your respected office.   Just an FYI into our process. 1st contact is to get interested party, then we follow up every...

order with a confirmation call.  Ms. [redacted] agreed to everything and we gave credit to Sales Rep and entered order with Ms. [redacted]'s final ok!  Then as a courtesy we call one final time to verify order.  After consideration of the misunderstanding we will be stopping the service for Ms. [redacted].  No payments will be due and we will be returning check number 1117 to Ms. [redacted].We wish Ashley much success in her Daycare business. Daycare operators do not receive the admiration they dearly deserve.
 
Sincerely
Scott G[redacted]
Read America, Inc.

I was unaware that cancelling this order at anytime was not an option.  Since my order has been suspended and I didn't receive any product, I DO NOT wish to be involved with Read America in the future.  This should be final with no further payment forthcoming. Every business allows for cancellations if the product, sight unseen, fails to fulfill the expected need.  I contacted Read American on several occasions to cancel the product or subscription, but each time other options were given, like prolonging payments options and stressing the fact that due to an outside party being involved I could not cancel.  I was never informed that Read American would per-pay another party then charge me to pay them back.  I was only aware of this after I tried to cancel.   Again I do not want the subscription and I stand firm.   In business everyone has a right to change their mind and I exercised that right.
 
 
Thanking you in advance for your assistance in this matter, I remain
Sincerely,
 
Scheerita [redacted]

Dear Revdex.com.  Thank you for bringing this matter to our attention.  We have followed up with [redacted] and have taken care of this misunderstanding.  We here at Read America regret that this matter found its way to your respected office and thank you again for forwarding it on to...

us.Regards [redacted]Read America, Inc.

Dear Revdex.com,  Again we regret that this matter has been brought to your attention.  I just hung up with the client in question.  After her husband picked up the other line at their Child Care In home Business and started using foul language ("hang up the F*ing phone") I discontinued the phone call.    My purpose for the call was to play back our final verification phone call (done 8.5.15) with Mrs. [redacted] so that we are all clear on exactly what was said and by whom.  For some reason Mrs. [redacted] did NOT want to listen to her own verification? She gave permission for the verification to be recorded because we ask for permission, its on the recording. We also thank the client at end of verification for their permission to have recorded the verification call.   If I was accusing someone of discrepancies then I'd welcome the chance to clear it up.  Mrs. [redacted] does not want to HEAR herself agree to all in the verification call or more importantly, she does not want Mr. [redacted] to hear it.  During the verification call Mrs. [redacted] acknowledged that  1> all payments would be made, 2> that Read America pre-pays for service, 3> she changed her selections, 4> she also changed her terms of payment to a speed pay option 5> she asked us to do payments through her credit card on the 20th of each month starting in November.  We would love to resolve this matter but it takes two to resolve.  Read America personnel have been instructed to assist in resolving this matter however we will not communicate WITH Mr. [redacted].  His name is not on the account and we will not take abuse from such a person.   It's terrible when one has to deal with matters like this with people like this.  The man of the Daycare ranting and cussing. Hope all their clients children are out of earshot.
Again, we are sincerely sorry about this matter finding its way to your desk.

Dear Revdex.com,   we are attempting to resolve this issue with [redacted]. She will not communicate with us.  Again, [redacted] ordered this service for her in home Day Care.  Read America did as was promised and entered and paid for her magazine service, just as agreed. Now [redacted] is backing out of her commitment to pay her bill, and wont communicate with Read America.... what are we supposed to do?  Or [redacted] can call anytime.  Respectfully and Sincerely,[redacted]Read America, Inc.[redacted]  fax[redacted]

All is fine with the consumer.  We have canceled her new order per her request.Thank you for bringing this matter to our attention.[redacted]Read America Inc.V.P.

Dear Revdex.com, please accept our sincere apologies for this matter finding its way to your respected offices.   At Read America, we ask for and receive customers permission to record all verification calls.   [redacted] verification is as thorough as they come.  All was...

as agreed and [redacted] commitment to make her payments is very clear on the verification recording.  Sometimes clients need to hear the verification to remind them of their commitment.... sometimes the real issue has nothing to do with Read America and is more a personal issue with the client, which is what I believe is happening here, especially since I just reviewed [redacted] recorded verification and all is very solid.The client agreed to recording the verification call and agreed to making all 18 payments, knew why she makes no payments during 2nd half of her service, acknowledged our thanking her for permission to record this call,  etc. etc.We would be more then happy to play back the verification call for [redacted]  This way there is no "she said"... "they said"... it's simply "what was said".Regards[redacted]Read America, Inc.

Dear Revdex.com, again please accept our apologies that this matter finding its way back to you again.  We have been attempting to reach [redacted] over and over, sending letters leaving messages etc. etc... No luck.     You have asked us for a signed contract? We dont have a signed contract. We never claimed to.  What we do have is a recorded verification call.  Read America has to record every new verified account.  We ask each customer for their permission to record the verification call. If we don't get permission we don't process the order. At the end of each verification, we thank the client again, for their permission to record the call.  We have repeatedly offered to replay the verification call for [redacted].... no reply.   [redacted] has 2 active accounts with us.  Why?  If [redacted] would contact us we could work out a plan to help her.  But if she ignores us then what are we to do?  Perhaps you could suggest that [redacted] give us a call.  [redacted]Regards[redacted]Read America, Inc

On April 30, 2015, I was contacted by READ America Inc. and we agreed that the initial debit of $29.96 on April 23, 2015 did not need to be refunded and that no future payment would be deducted or billed due to a misunderstanding in products being provided. I was also told that they would provide a children's magazine each month for no additional charge.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There is nothing to negotiate. They want me to pay 500.00 for magazines that I was told I could cancel and have since returned to them. This is what this company does to trap people into a contract that never existed. I assure that they never sent me a written contract where it was stated that I couldn't cancel. They told me over the phone that I could cancel and now they are saying that never happened. If you look at the other complaints on the Revdex.com website regarding this company they all have the same complaint. They were all told they could cancel and when they did they were told they couldn't. I am not trying to get something for nothing, I have returned all the magazines to sender as soon as I get them.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Morning [redacted],
I just called you. I left a message for you.  I will put it this way Read! American will not let me cancel the magazine.  I talk to the manager about, he based said that I can't cancel.  I told me why I want to cancel.  Because I don't have the money since my daycare is not doing good at all. I am still have problems to get my daycare up and running.  I have to let people go because they don't paid. So my family and I are going through a hard time right now have ends meet. I have send them letters about all this too. I told them in the letter that I want to cancel and they them take my name and phone number off their list. I tried to talk to them they don't listen or care about what I am said. That is why I hang up on them. If you have any questions about this.  Let me know.
Thanks,  [redacted]

Dear Revdex.com, thank you for bringing this matter to our attention.  We here at Read America strive to eliminate any such comments.   That is why we go over each new account with each new customer 2 times and once again after customer receives paper work, at which time we follow up with a final...

"verification" call.  We go over every detail and ask for "final" commitment from customer that all payments will be made.  And this is exactly what was done with this account.  It's also the reason we ask for permission to Record the final call with customers permission.  We hope that [redacted], will work with collections and somehow come to a settlement.  By the way, we attempted to make several different payment arrangements with [redacted] to help out, which resulted in being hung up on.

Upon working at a daycare, I thought this sounded like a good idea to get some magazines for the children. When they call, they make it sound like you will be getting a great deal. I had tried to cancel but was unable to. I have paid the amount in full and yet received another bill saying I still owed money. They will not receive anything from me after this point. This business is nothing but a scam.

Dear Revdex.com;
 
Thank you for bringing this matter to our attention.    We are sorry that this matter has found its way to your respected office.   Just an FYI into our process. 1st contact is to get interested party, then we follow up every...

order with a confirmation call.  Ms. [redacted] agreed to everything and we gave credit to Sales Rep and entered order with Ms. [redacted]'s final ok!  Then as a courtesy we call one final time to verify order.  After consideration of the misunderstanding we will be stopping the service for Ms. [redacted].  No payments will be due and we will be returning check number 1117 to Ms. [redacted].We wish Ashley much success in her Daycare business. Daycare operators do not receive the admiration they dearly deserve.
 
Sincerely
Scott G[redacted]
Read America, Inc.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I understand everything is recorded. I am not disputing that. But I explained to the representative that my daycare business might not continue throughout 2015 and she stated that they were only in the business to assist day care providers and to not worry about it. My daycare is closing at the end of March and now I want to stop this trial run. I was never given the impression that it was a contract I was agreeing to that couldn't be cancelled. I am willing to concede the refund but I feel it is still in the best interest of customer service to cancel the membership immediately since I feel I was misled by the person that signed me up.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]