Realcor Developments Ltd.

Monday, August 14, 2017 To Whom It May Concern: Thank you for forwarding Ms. [redacted] complaint # [redacted] to us. NetSpend relies on affiliate marketing services as a source for reaching potential new customers and Card Account offer recipients’ information is acquired through these business...

relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us. As you requested, we addressed this matter directly with Ms. [redacted] on August 14, 2017 by way of telephone. The email we sent Ms. [redacted] outlined our actions to resolve her complaint. We have removed Ms. [redacted] name and address from our mailing list and she should not receive any future offers from any Netspend managed programs. We also submitted a request to our Marketing Department to provide information concerning how the name and address was obtained. We will provide Ms. [redacted] with this information when it is received. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend, a TSYS Company

Thursday, March 29, 2018 To Whom It May Concern: Thank you for forwarding Ms. [redacted] complaint # [redacted] to us. As you requested, we addressed this matter directly with Ms. [redacted] on March 29, 2018, by way of telephone, e-mail, or letter. If a letter has been sent, it should be received...

within the next five business days. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend, a TSYS Company

Complaint: [redacted]
I am rejecting this response because:how did the company do a investigation that quick and I thought the company was supppse to make their customers happy and if it was a good company they would refund a customer funds and I know its old but this is just not right
Regards,
[redacted]

Tuesday, June 21, 2016   To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning an instant transfer from her PayPal account.   On June 15, 2016, Ms. [redacted] transferred $246.00 from her PayPal account to her PayPal Prepaid...

MasterCard.  She contacted us to report the funds never posted to her prepaid account.  We instructed her to contact PayPal online services to resolve the issue.   Upon receiving Ms. [redacted]’s complaint, we contacted her on June 20 to discuss her missing transfer.  Ms. [redacted] provided documents to confirm the transfer from PayPal.  We reimbursed Ms. [redacted]’s account for the missing transfer while we research the issue.   We provided Ms. [redacted] with our contact information should she have any additional questions or concerns.    Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May ConcernWe received complaint # [redacted] filed with your office by [redacted] Lewis concerning the inconvenience he experienced with his dispute of transactions on his NetSpend Premier Debit Card.On March 9, 2016, Mr. [redacted] disputed three unauthorized ATM transactions that occurred on his...

NetSpend card.  Our Disputes Department closed his claim on March 23rd as no error found and no credit issued.  A dispute closure letter was mailed to his address and emailed to his inbox at www.netspend.com.  We spoke with Mr. [redacted] on March 31st and addressed his concerns.  We explained the Personal Identification Number was not changed and he continued to use his card for other charges during the disputed timeframe.  We recommend he contact the authorities to file a police report.  NetSpend regrets the inconvenience that Mr. [redacted] experienced as a result of the closing of his disputes claim. We have provided him our contact information should he have any additional questions or concerns.  Thank you[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning an NetSpend Prepaid MasterCard offer they received in the mai** NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’...

information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us.The offer is not active and cannot be used unless activated. During activation, NetSpend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipient. If the recipient cannot be verified, then the offer cannot be activated.In response to this communication, we permanently blocked the card offer on May 24, 2016. Additionally, we have submitted a request to our Marketing Department to provide information concerning how their name and address were obtained. We will provide Mr. [redacted] with this information as soon as it is available. We have also removed Mr. [redacted]’ name and address from our mailing list and he should not receive any future offers from any NetSpend managed programs.Mr. [redacted] has been provided our contact information should he have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Wednesday, January 11, 2017To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a NetSpend Card Account offer.NetSpend relies on affiliate marketing services as a source for reaching potential new customers and Card Account offer recipients’...

information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us.The offer is not active and cannot be used unless activated. During activation, NetSpend verifies the identity of the person activating the offer to ensure that the Card Account offer can only be used by the intended recipient. If the recipient cannot be verified, then the offer cannot be activated.In response to her communication, a member of our Corporate Response Team attempted to contact Ms. [redacted] and discuss the Card Account offer.  We informed her that we do not offer lines of credit.  We also permanently blocked the Card Account offer and the name and address has been removed from our mailing list.  She should not receive any future offers from products managed by NetSpend. Ms. [redacted] has been provided with our contact information should she have any additional questions or concerns.  Thank you,[redacted] Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received comp*aint # [redacted] fi*ed with your office by [redacted] concerning the c*osure of her account. On Apri* 26, 2016, Ms. [redacted] fi*ed a disputes c*aim against the merchant, [redacted]. We immediate*y opened a dispute c*aim and began our...

investigation. We a*so informed Ms. [redacted] of the investigation timeframes afforded to financia* institutions, under Regu*ation E. We updated her c*aim on May 10, and a provisiona* credit was issued during our disputes investigation. The c*aim is set to fina*ize on June 27. On May 10, our Risk Management Team c*osed Ms. [redacted] account because they identified risk factors associated with her activity/information. These risk factors are not shared pub*ic*y for security reasons and Ms. [redacted] is no *onger e*igib*e for products managed by NetSpend. We spoke with Ms. [redacted] on May 11 and granted temporary access to her funds. A check for the remaining funds on the account was mai*ed to Ms. Wi**iams’ address on May 13. She wi** receive her check within ten business days. We have provided Ms. [redacted] with our contact information shou*d she have any additiona* questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: Thank you for forwarding Ms. [redacted]’s complaint to us. As you requested, we addressed this matter directly with Ms. [redacted] on November 28, by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. Thank you...

for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It appears that NetSpend
 was at fault in this transaction. 
Regards,
[redacted]

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her payroll direct deposit posting later than she expected.  Netspend received Ms. [redacted] payroll deposit on March 8, 2016 at 3:35pm and approved her deposit at 3:37pm. We advised Ms. [redacted] that we do not control when we receive her deposit, but that we post it as soon as it arrives.We regret any inconvenience that Ms. [redacted] experienced while waiting on her direct deposit.  She has been given our contact information should he have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning his dispute claim.We appreciate Mr. [redacted]’s additional feedback.  On October 25, 2016, a member of our Customer Response Team reached out to Mr. [redacted] to further address his concerns. We confirmed that he will receive an update on his dispute claim by the end of the business day on November 4, and that any fees associated with the disputed transaction will be reimbursed at the conclusion of the claim.We have provided Mr. [redacted] with our contact information should he have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her direct deposit. On October 26, 2016, Ms. [redacted] contacted our Customer Service Department at 12:09pm (CST), because her deposit hadn’t posted to her account yet. We advised her...

that we had not received the funds from the sender yet to post. We received and posted her deposit the same day at 3:36pm (CST).A member of our Corporate Response Team reached out to Ms. [redacted] on October 27, regarding her deposit.  We confirmed with Ms. [redacted] that her direct deposit posted to her account and that her funds are available to use. We apologize for the service Ms. [redacted] received from our Customer Service Department when she requested to speak with a Manager. We have reported this incident to the management staff of the customer service agents she spoke with.   We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Monday, September 26, 2016 To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the funds from her nephew’s account. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a...

card account with us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase. Our packaging also informs that the person activating the card must be at least 18 years of age. On August 27, 2016, Ms. [redacted] nephew attempted to activate his new NetSpend card, but his identity information could not be automatically verified. We requested him to provide copies of his identification documents to verify his identity manually. In response to her communication, a member of our Corporate Response Team spoke with Ms. [redacted] on September 23 regarding her nephew’s account. Our Risk Department also reviewed the account information and requested that documents be sent to verify the identity of the cardholder. Since Ms. [redacted] does not want to provide documents, we requested a refund check to be mailed to the address on file. Her nephew will receive a check for the remaining funds on the account within ten business days. We have provided Ms. [redacted] our contact information should she have any additional questions or concerns. Thank you, [redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim.    On October 7, 2016, Ms. [redacted] contacted our Customer Service Department to report that she did not receive funds from an ATM transaction. ...

We immediately opened a dispute claim and began our investigation. We also informed Ms. [redacted] of the investigation timeframe afforded under Regulation E.  On October 24, we determined that Ms. [redacted] dispute claim was not eligible for a provisional credit, but we are continuing our efforts to investigate her claim.  The claim is scheduled to be finalized by the end of the day November 21. The results of the investigation will be sent to Ms. [redacted] in writing within 3 business days of completing our investigation.   A member of our Corporate Response Team spoke with Ms. [redacted] on October 31, to discuss her dispute claim. We completed our investigation and provided full reimbursement to her account for the ATM withdrawal.  The fees associated with the ATM withdrawal were also reimbursed.   We provided Ms. [redacted] with our contact information should she have any additional questions or concerns.    Thank you,   [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern:   Thank you for forwarding Mr. [redacted] complaint to us. As you requested, we addressed this matter directly with Mr. [redacted] on April 26, 2017 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. ...

Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern   Thank you,   [redacted] Customer Experience Analyst Netspend, a TSYS Company

To whom it concerns: Thank you for forwarding Ms. [redacted]’ complaint to us. As you requested, we addressed this matter directly with Ms. [redacted] on June 23, 2017 by way of telephone. If a letter has been sent, it should be received within the next five business days. Thank you for bringing this...

matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Tuesday, April 3, 2018To Whom It May Concern: Thank you for forwarding Mr. [redacted]’s complaint [redacted] to us. We attempted to reach Mr. [redacted] on March 28, April 2, and 3, 2018, by telephone, but we were unable to speak with him. We emailed Mr. [redacted] the details outlining our...

actions to resolve his complaint.  Mr. [redacted]’s email address has been removed from our customer’s Card Account and they have been instructed to provide their correct email address.  We have also reported this incident to the management staff of the customer service agent Mr. [redacted] spoke with to ensure that they receive appropriate coaching on our policies and procedures. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you,
[redacted]Customer Experience Specialist Netspend, a TSYS Company

Complaint[redacted]
I am rejecting this response because: It was only after Revdex.com sent me a note saying they have tried to text and call me that I got a response! I called them back and emailed them after I received the email and then I have heard nothing, once again.
Regards,
[redacted]