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This company is reporting a balance on a judgment that is not accurate, and it's preventing me from getting housing. I've given the paperwork from the original creditor AND courts saying I do not owe. I have contacted them daily for an update and they still have not resolved it. My family and I are homeless until it's resolved.
Billing Adjustment Please update the record to reflect the correct information and give back damages for cost of extra credit checks.
Upon receipt of the consumer's dispute, On-Site promptly initiated a reinvestigation into the accuracy of the records appearing on the consumer's screening report. The consumer's dispute was escalated to a third-party vendor for research. Upon receipt of the vendor's results, we promptly notified the consumer and screening property of any changes to the information appearing in the screening report.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called on-Site daily for almost a month AFTER sending over documents to prove they were reporting incorrect information and all they kept saying is that it was elevated to the next step for processing. Because they refused to remove the information AFTER I supplied documentation I had additional cost of hotels and credit checks. I think Onsite should refund me the cost of the credit checks since I was denied because they would not remove the information. I requested a refund of at least $168. I actually made the contacts to the courts, LexisNexis etc not onsite. They only updated and removed the incorrect information AFTER I filed a Revdex.com complaint.
The documentation the consumer provided required further research and verification and the dispute was escalated to the third-party vendor. On-Site is unable to control how long such research may take and we regret any inconvenience or delay. We are unable to issue a refund of the application fees, which were collected by the property.
(The consumer indicated he/she DID NOT accept the response from the business.)
In all honesty, it appears this company operates in this manner regularly if you do research and check the reviews. I still feel some type of monies should be awarded to me based on the hoops and trouble I've had to go thru.
This company is reporting a balance on a judgment that is not accurate, and it's preventing me from getting housing. I've given the paperwork from the original creditor AND courts saying I do not owe. I have contacted them daily for an update and they still have not resolved it. My family and I are homeless until it's resolved.
Billing Adjustment Please update the record to reflect the correct information and give back damages for cost of extra credit checks.
Upon receipt of the consumer's dispute, On-Site promptly initiated a reinvestigation into the accuracy of the records appearing on the consumer's screening report. The consumer's dispute was escalated to a third-party vendor for research. Upon receipt of the vendor's results, we promptly notified the consumer and screening property of any changes to the information appearing in the screening report.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called on-Site daily for almost a month AFTER sending over documents to prove they were reporting incorrect information and all they kept saying is that it was elevated to the next step for processing. Because they refused to remove the information AFTER I supplied documentation I had additional cost of hotels and credit checks. I think Onsite should refund me the cost of the credit checks since I was denied because they would not remove the information. I requested a refund of at least $168. I actually made the contacts to the courts, LexisNexis etc not onsite. They only updated and removed the incorrect information AFTER I filed a Revdex.com complaint.
The documentation the consumer provided required further research and verification and the dispute was escalated to the third-party vendor. On-Site is unable to control how long such research may take and we regret any inconvenience or delay. We are unable to issue a refund of the application fees, which were collected by the property.
(The consumer indicated he/she DID NOT accept the response from the business.)
In all honesty, it appears this company operates in this manner regularly if you do research and check the reviews. I still feel some type of monies should be awarded to me based on the hoops and trouble I've had to go thru.
This company is reporting a balance on a judgment that is not accurate, and it's preventing me from getting housing. I've given the paperwork from the original creditor AND courts saying I do not owe. I have contacted them daily for an update and they still have not resolved it. My family and I are homeless until it's resolved.
Billing Adjustment Please update the record to reflect the correct information and give back damages for cost of extra credit checks.
Upon receipt of the consumer's dispute, On-Site promptly initiated a reinvestigation into the accuracy of the records appearing on the consumer's screening report. The consumer's dispute was escalated to a third-party vendor for research. Upon receipt of the vendor's results, we promptly notified the consumer and screening property of any changes to the information appearing in the screening report.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called on-Site daily for almost a month AFTER sending over documents to prove they were reporting incorrect information and all they kept saying is that it was elevated to the next step for processing. Because they refused to remove the information AFTER I supplied documentation I had additional cost of hotels and credit checks. I think Onsite should refund me the cost of the credit checks since I was denied because they would not remove the information. I requested a refund of at least $168. I actually made the contacts to the courts, LexisNexis etc not onsite. They only updated and removed the incorrect information AFTER I filed a Revdex.com complaint.
The documentation the consumer provided required further research and verification and the dispute was escalated to the third-party vendor. On-Site is unable to control how long such research may take and we regret any inconvenience or delay. We are unable to issue a refund of the application fees, which were collected by the property.
(The consumer indicated he/she DID NOT accept the response from the business.)
In all honesty, it appears this company operates in this manner regularly if you do research and check the reviews. I still feel some type of monies should be awarded to me based on the hoops and trouble I've had to go thru.
Compliance Depot is negligent in updating our status with our customers credentialing requirements preventing us from servicing our customers.
Compliance Depot does not update our status with our customers, whether it is related to documentation or payment. When we send the renewal documentation they do not reflect this on our customer's status. They indicate that we are not compliant and then our customer will not utilize our service. If the customer has already utilized our service, then they cannot pay us until Compliance Depot updates our status. When I call Compliance Depot I sit on hold for up to 45 minutes with no resolution.
I would like our accounts to be updated reflecting the documentation we have already sent to them. I would like our customer Stiles' account to be updated reflecting that we have paid the annual fee of $99.
The vendor's account did transition to an incomplete status due to an insurance policy expiration that took place on 01/01/2020. Throughout the month of January, Compliance Depot did receive multiple documents from the vendor and their insurance agent. However, the documents were for the other customers on the vendor's account and not for their customer, Stiles, as referenced in the complaint. The renewal document for the customer identified in the complaint was received on 1/24/2020. A payment was processed for that customer on 1/23/2020 but it was not released to our system until 1/29/2020. The delay in release of the credit card payment did prevent processing of the submitted document. Once the payment was released to Compliance Depot on 1/29/20, the document was processed which returned the vendor to an approved status the same day. All payments are handled by the vendor's customer from the customer's own accounts payable system which is independent of Compliance Depot. We are not able to prevent any of their customer's from processing payment for services rendered. While hold times were high at the beginning of the year due to increased seasonal volume it has since been resolved. We have also reached out to the vendor to offer the option of establishing a master insurance profile at Compliance Depot. The master profile can be leveraged by a majority of their customers and will reduce the number of documents that need to be submitted to our office.
Compliance Depot has been a nightmare. Just getting registered with them has proved to a living nightmare. We have been on the phone with them a half dozen times, after the supposedly easy online process failed miserably. Their phone operators apparently don't know how to systematically diagnose a registration submission and give complete feedback. When we call, we are told there is a verbiage error. Fine, we'll get our agent to fix it. Anything else while we are on the phone? No? Ok thanks. Next time we call, there is something else wrong on a different document. We had to argue that State Farm has an A plus rating. We have already paid them their fee, mind you. We are still not registered and it has been two weeks.
Compliance Depot is negligent in updating our status with our customers credentialing requirements preventing us from servicing our customers.
Compliance Depot does not update our status with our customers, whether it is related to documentation or payment. When we send the renewal documentation they do not reflect this on our customer's status. They indicate that we are not compliant and then our customer will not utilize our service. If the customer has already utilized our service, then they cannot pay us until Compliance Depot updates our status. When I call Compliance Depot I sit on hold for up to 45 minutes with no resolution.
I would like our accounts to be updated reflecting the documentation we have already sent to them. I would like our customer Stiles' account to be updated reflecting that we have paid the annual fee of $99.
The vendor's account did transition to an incomplete status due to an insurance policy expiration that took place on 01/01/2020. Throughout the month of January, Compliance Depot did receive multiple documents from the vendor and their insurance agent. However, the documents were for the other customers on the vendor's account and not for their customer, Stiles, as referenced in the complaint. The renewal document for the customer identified in the complaint was received on 1/24/2020. A payment was processed for that customer on 1/23/2020 but it was not released to our system until 1/29/2020. The delay in release of the credit card payment did prevent processing of the submitted document. Once the payment was released to Compliance Depot on 1/29/20, the document was processed which returned the vendor to an approved status the same day. All payments are handled by the vendor's customer from the customer's own accounts payable system which is independent of Compliance Depot. We are not able to prevent any of their customer's from processing payment for services rendered. While hold times were high at the beginning of the year due to increased seasonal volume it has since been resolved. We have also reached out to the vendor to offer the option of establishing a master insurance profile at Compliance Depot. The master profile can be leveraged by a majority of their customers and will reduce the number of documents that need to be submitted to our office.
Compliance Depot is negligent in updating our status with our customers credentialing requirements preventing us from servicing our customers.
Compliance Depot does not update our status with our customers, whether it is related to documentation or payment. When we send the renewal documentation they do not reflect this on our customer's status. They indicate that we are not compliant and then our customer will not utilize our service. If the customer has already utilized our service, then they cannot pay us until Compliance Depot updates our status. When I call Compliance Depot I sit on hold for up to 45 minutes with no resolution.
I would like our accounts to be updated reflecting the documentation we have already sent to them. I would like our customer Stiles' account to be updated reflecting that we have paid the annual fee of $99.
The vendor's account did transition to an incomplete status due to an insurance policy expiration that took place on 01/01/2020. Throughout the month of January, Compliance Depot did receive multiple documents from the vendor and their insurance agent. However, the documents were for the other customers on the vendor's account and not for their customer, Stiles, as referenced in the complaint. The renewal document for the customer identified in the complaint was received on 1/24/2020. A payment was processed for that customer on 1/23/2020 but it was not released to our system until 1/29/2020. The delay in release of the credit card payment did prevent processing of the submitted document. Once the payment was released to Compliance Depot on 1/29/20, the document was processed which returned the vendor to an approved status the same day. All payments are handled by the vendor's customer from the customer's own accounts payable system which is independent of Compliance Depot. We are not able to prevent any of their customer's from processing payment for services rendered. While hold times were high at the beginning of the year due to increased seasonal volume it has since been resolved. We have also reached out to the vendor to offer the option of establishing a master insurance profile at Compliance Depot. The master profile can be leveraged by a majority of their customers and will reduce the number of documents that need to be submitted to our office.
Compliance Depot has been a nightmare. Just getting registered with them has proved to a living nightmare. We have been on the phone with them a half dozen times, after the supposedly easy online process failed miserably. Their phone operators apparently don't know how to systematically diagnose a registration submission and give complete feedback. When we call, we are told there is a verbiage error. Fine, we'll get our agent to fix it. Anything else while we are on the phone? No? Ok thanks. Next time we call, there is something else wrong on a different document. We had to argue that State Farm has an A plus rating. We have already paid them their fee, mind you. We are still not registered and it has been two weeks.
Compliance Depot has been a nightmare. Just getting registered with them has proved to a living nightmare. We have been on the phone with them a half dozen times, after the supposedly easy online process failed miserably. Their phone operators apparently don't know how to systematically diagnose a registration submission and give complete feedback. When we call, we are told there is a verbiage error. Fine, we'll get our agent to fix it. Anything else while we are on the phone? No? Ok thanks. Next time we call, there is something else wrong on a different document. We had to argue that State Farm has an A plus rating. We have already paid them their fee, mind you. We are still not registered and it has been two weeks.
I have a heating and air business in Concord, NC. I have two apartment buildings I would for and they started using Compliance depot for the vendor approval process. Last year it took me months to get approved. We went round and round with them. It was a ridiculous process. They were back and forth with my insurance company. Asking for things that cannot be done. We had the exact verbiage and coverage they asked for but not in the place they wanted. Which the underwriter said couldn't be done. After finally getting approved, we are up for renewal. Of course they have already take. My money, and here we are going through the same bs. We submitted the exact forms and wording that we were approved last year with and they won't except it now. I have made multiple calls, my insurance agent has spent hours and cannot got get it done. I informed the customer service rep I would not be renewing next year that it was ridiculous and they laughed and said that's your choice.
I have a heating and air business in Concord, NC. I have two apartment buildings I would for and they started using Compliance depot for the vendor approval process. Last year it took me months to get approved. We went round and round with them. It was a ridiculous process. They were back and forth with my insurance company. Asking for things that cannot be done. We had the exact verbiage and coverage they asked for but not in the place they wanted. Which the underwriter said couldn't be done. After finally getting approved, we are up for renewal. Of course they have already take. My money, and here we are going through the same bs. We submitted the exact forms and wording that we were approved last year with and they won't except it now. I have made multiple calls, my insurance agent has spent hours and cannot got get it done. I informed the customer service rep I would not be renewing next year that it was ridiculous and they laughed and said that's your choice.
I have a heating and air business in Concord, NC. I have two apartment buildings I would for and they started using Compliance depot for the vendor approval process. Last year it took me months to get approved. We went round and round with them. It was a ridiculous process. They were back and forth with my insurance company. Asking for things that cannot be done. We had the exact verbiage and coverage they asked for but not in the place they wanted. Which the underwriter said couldn't be done. After finally getting approved, we are up for renewal. Of course they have already take. My money, and here we are going through the same bs. We submitted the exact forms and wording that we were approved last year with and they won't except it now. I have made multiple calls, my insurance agent has spent hours and cannot got get it done. I informed the customer service rep I would not be renewing next year that it was ridiculous and they laughed and said that's your choice.
Zero stars. This company runs a scam that preys on small businesses. They have terrible customer service and do not keep their word. We are owed thousands of dollars for a *** contract that Compliance Depot services as a third party pay depot. They are holding our payment based on unreasonable insurance verbiage that is a moving target. Our reputable insurance carrier provides them what they need and then the request changes to another form or new wording. It never ends.
***
Charlotte, NC
Zero stars. This company runs a scam that preys on small businesses. They have terrible customer service and do not keep their word. We are owed thousands of dollars for a *** contract that Compliance Depot services as a third party pay depot. They are holding our payment based on unreasonable insurance verbiage that is a moving target. Our reputable insurance carrier provides them what they need and then the request changes to another form or new wording. It never ends.
***
Charlotte, NC
Zero stars. This company runs a scam that preys on small businesses. They have terrible customer service and do not keep their word. We are owed thousands of dollars for a *** contract that Compliance Depot services as a third party pay depot. They are holding our payment based on unreasonable insurance verbiage that is a moving target. Our reputable insurance carrier provides them what they need and then the request changes to another form or new wording. It never ends.
***
Charlotte, NC
Compliance Depot took $80.00 from my card, the day after they told me that my payment info was completely removed from their database?!?
Compliance Depot was constantly charging our account without our permission, so I requested for our payment info to be removed from their database. I received the below email confirming that our payment info had been removed (03/20/19), but then received yet another charge ($80.00) from them the very next day (03/21/19). I keep reaching out, but I am getting nowhere with them, please help!
From: Ashley ***
Sent: Wednesday, March 20, XXXX X:XX PM
To: ***@ssscamera.com
Subject: Case Resolved: Please remove us from all automatic payments Vendor ID: XXXXXX
This is to inform you that as of 3/20/2019 your Compliance Depot case #SFXXXXXXXX has been resolved.
Resolution
As requested, the payment information stored on file has been removed disabling any and all recurring payments. Should you have any questions, please feel free to contact us at XXX-XXX-XXXX.
Thank you,
The Compliance Depot Support Team
reimbursement of the last $80.00 they wrongfully took from us.
Our recurring/automatic payment option is applicable for renewal fee payments only. A vendor must initiate payment for each of its customers the first time in order for the business relationship to be established with their customer within our system. This initial payment must be done either by phone with our contact center or independently online. A vendor is opted into recurring payments for its renewal fee payments during its first online payment. During this payment transaction, there is a mandatory acknowledgement of the Terms & Conditions before the payment can be completed. A copy of the Terms & Conditions have been attached to this response. The "Registration and Payment" section of the terms outlines the recurring/automatic payment charges for renewals for the vendor's customers. Our research has revealed that the 3/21/19 payment for this vendor's customer was an initial payment and not a renewal payment, as there are no other payments for that customer on its payment history log. Also, the vendor's self-serve online payment report for the 3/21/19 payment reflects that the payment was actually initiated manually by the vendor on our website. Regarding the payment information being on file per the complaint, we would like to clarify that it was on file for a previous transaction for a different customer and was not the subject of the 3/20/19 email that was attached by the consumer. We will not be refunding the $80 payment. Our decision to decline the refund request was relayed to the consumer via a telephone conversation with our contact center on 9/19/19. The basis for our decision to decline the refund for the 3/21/19 payment is due to the required work on our end, which was initiated, completed and the results reported to the vendor's customer on 3/24/19.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is conflicting. If they are trying to say that I did this charge myself, that is absolutely not true, I vehemently deny this! If there are saying it was an automatic renewal; that was like 5+ problems ago, yes this is also a problem with them, but this matter so far past that now.
We (and many other Co.'s with this same complaint, as you know) have been in constant battles with them since we signed up with them, which was also a total nightmare. This last charge that I finally contacted Revdex.com for was the 3rd time they have done this to us. The 1st time, yes it was the "automatic renewals" they lock people into (Btw, once they automatically renewed me for a client that was not even in business anymore?!?). Thus, I requested for no automatic renewals, they assured me that it had been removed & that I would have to login to review & pay myself from that day on. But it happened again. Again, I called, they apologized & stated that it had not been removed properly the 1st time but assured me that now it was correct & no more automatic renewals would happen. I requested for my money back, they said it would be escalated to management & reimbursed within 2 weeks once the managers reviewed it (which never happened). I let it go, but then it happened again... so I requested for my payment info (credit card) to be removed completely from their database, to ensure this would stop. They assured me it was removed, but it obviously was not, as yet another charge happened (the one I am contacting you for now). I called again, & was told that yes, my credit card was still on file. I was also told that day by that agent that there was no way I could remove it myself & that I could cancel the card if I wanted it to stop?!? I asked for a manager who again reassure me that it had been removed & again that I would be reimbursed in 2 weeks. We went back & forth on all of this many times & many calls. I have gotten so many different stories from different agents. This is all just so frustrating & time consuming. I feel I should be fighting for more $80.00 reimbursements, but I'm not really a fighter. I feel they 'bank' on this practice as it takes so long & so many frustrating attempts, that people just give up, like I did more than once. I in good conscious could not continue to just let all of this go this time. They are hurting us & many other companies with these same kinds of actions, that I felt I needed to also speak up & try to help "the big picture", so hopefully others can avoid my many frustrations.
We stand by our original decision. This decision is based upon our research of the payment processed on X-XX-XX as mentioned in the initial complaint. As additional support to our position, we have attached a copy of the Daily Payment Report. The report indicates that the payment was made for the vendor's customer via a manual transaction by someone using the vendor's log-in credentials within our self-serve environment.
Compliance Depot took $80.00 from my card, the day after they told me that my payment info was completely removed from their database?!?
Compliance Depot was constantly charging our account without our permission, so I requested for our payment info to be removed from their database. I received the below email confirming that our payment info had been removed (03/20/19), but then received yet another charge ($80.00) from them the very next day (03/21/19). I keep reaching out, but I am getting nowhere with them, please help!
From: Ashley ***
Sent: Wednesday, March 20, XXXX X:XX PM
To: ***@ssscamera.com
Subject: Case Resolved: Please remove us from all automatic payments Vendor ID: XXXXXX
This is to inform you that as of 3/20/2019 your Compliance Depot case #SFXXXXXXXX has been resolved.
Resolution
As requested, the payment information stored on file has been removed disabling any and all recurring payments. Should you have any questions, please feel free to contact us at XXX-XXX-XXXX.
Thank you,
The Compliance Depot Support Team
reimbursement of the last $80.00 they wrongfully took from us.
Our recurring/automatic payment option is applicable for renewal fee payments only. A vendor must initiate payment for each of its customers the first time in order for the business relationship to be established with their customer within our system. This initial payment must be done either by phone with our contact center or independently online. A vendor is opted into recurring payments for its renewal fee payments during its first online payment. During this payment transaction, there is a mandatory acknowledgement of the Terms & Conditions before the payment can be completed. A copy of the Terms & Conditions have been attached to this response. The "Registration and Payment" section of the terms outlines the recurring/automatic payment charges for renewals for the vendor's customers. Our research has revealed that the 3/21/19 payment for this vendor's customer was an initial payment and not a renewal payment, as there are no other payments for that customer on its payment history log. Also, the vendor's self-serve online payment report for the 3/21/19 payment reflects that the payment was actually initiated manually by the vendor on our website. Regarding the payment information being on file per the complaint, we would like to clarify that it was on file for a previous transaction for a different customer and was not the subject of the 3/20/19 email that was attached by the consumer. We will not be refunding the $80 payment. Our decision to decline the refund request was relayed to the consumer via a telephone conversation with our contact center on 9/19/19. The basis for our decision to decline the refund for the 3/21/19 payment is due to the required work on our end, which was initiated, completed and the results reported to the vendor's customer on 3/24/19.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is conflicting. If they are trying to say that I did this charge myself, that is absolutely not true, I vehemently deny this! If there are saying it was an automatic renewal; that was like 5+ problems ago, yes this is also a problem with them, but this matter so far past that now.
We (and many other Co.'s with this same complaint, as you know) have been in constant battles with them since we signed up with them, which was also a total nightmare. This last charge that I finally contacted Revdex.com for was the 3rd time they have done this to us. The 1st time, yes it was the "automatic renewals" they lock people into (Btw, once they automatically renewed me for a client that was not even in business anymore?!?). Thus, I requested for no automatic renewals, they assured me that it had been removed & that I would have to login to review & pay myself from that day on. But it happened again. Again, I called, they apologized & stated that it had not been removed properly the 1st time but assured me that now it was correct & no more automatic renewals would happen. I requested for my money back, they said it would be escalated to management & reimbursed within 2 weeks once the managers reviewed it (which never happened). I let it go, but then it happened again... so I requested for my payment info (credit card) to be removed completely from their database, to ensure this would stop. They assured me it was removed, but it obviously was not, as yet another charge happened (the one I am contacting you for now). I called again, & was told that yes, my credit card was still on file. I was also told that day by that agent that there was no way I could remove it myself & that I could cancel the card if I wanted it to stop?!? I asked for a manager who again reassure me that it had been removed & again that I would be reimbursed in 2 weeks. We went back & forth on all of this many times & many calls. I have gotten so many different stories from different agents. This is all just so frustrating & time consuming. I feel I should be fighting for more $80.00 reimbursements, but I'm not really a fighter. I feel they 'bank' on this practice as it takes so long & so many frustrating attempts, that people just give up, like I did more than once. I in good conscious could not continue to just let all of this go this time. They are hurting us & many other companies with these same kinds of actions, that I felt I needed to also speak up & try to help "the big picture", so hopefully others can avoid my many frustrations.
We stand by our original decision. This decision is based upon our research of the payment processed on X-XX-XX as mentioned in the initial complaint. As additional support to our position, we have attached a copy of the Daily Payment Report. The report indicates that the payment was made for the vendor's customer via a manual transaction by someone using the vendor's log-in credentials within our self-serve environment.
Compliance Depot took $80.00 from my card, the day after they told me that my payment info was completely removed from their database?!?
Compliance Depot was constantly charging our account without our permission, so I requested for our payment info to be removed from their database. I received the below email confirming that our payment info had been removed (03/20/19), but then received yet another charge ($80.00) from them the very next day (03/21/19). I keep reaching out, but I am getting nowhere with them, please help!
From: Ashley ***
Sent: Wednesday, March 20, XXXX X:XX PM
To: ***@ssscamera.com
Subject: Case Resolved: Please remove us from all automatic payments Vendor ID: XXXXXX
This is to inform you that as of 3/20/2019 your Compliance Depot case #SFXXXXXXXX has been resolved.
Resolution
As requested, the payment information stored on file has been removed disabling any and all recurring payments. Should you have any questions, please feel free to contact us at XXX-XXX-XXXX.
Thank you,
The Compliance Depot Support Team
reimbursement of the last $80.00 they wrongfully took from us.
Our recurring/automatic payment option is applicable for renewal fee payments only. A vendor must initiate payment for each of its customers the first time in order for the business relationship to be established with their customer within our system. This initial payment must be done either by phone with our contact center or independently online. A vendor is opted into recurring payments for its renewal fee payments during its first online payment. During this payment transaction, there is a mandatory acknowledgement of the Terms & Conditions before the payment can be completed. A copy of the Terms & Conditions have been attached to this response. The "Registration and Payment" section of the terms outlines the recurring/automatic payment charges for renewals for the vendor's customers. Our research has revealed that the 3/21/19 payment for this vendor's customer was an initial payment and not a renewal payment, as there are no other payments for that customer on its payment history log. Also, the vendor's self-serve online payment report for the 3/21/19 payment reflects that the payment was actually initiated manually by the vendor on our website. Regarding the payment information being on file per the complaint, we would like to clarify that it was on file for a previous transaction for a different customer and was not the subject of the 3/20/19 email that was attached by the consumer. We will not be refunding the $80 payment. Our decision to decline the refund request was relayed to the consumer via a telephone conversation with our contact center on 9/19/19. The basis for our decision to decline the refund for the 3/21/19 payment is due to the required work on our end, which was initiated, completed and the results reported to the vendor's customer on 3/24/19.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is conflicting. If they are trying to say that I did this charge myself, that is absolutely not true, I vehemently deny this! If there are saying it was an automatic renewal; that was like 5+ problems ago, yes this is also a problem with them, but this matter so far past that now.
We (and many other Co.'s with this same complaint, as you know) have been in constant battles with them since we signed up with them, which was also a total nightmare. This last charge that I finally contacted Revdex.com for was the 3rd time they have done this to us. The 1st time, yes it was the "automatic renewals" they lock people into (Btw, once they automatically renewed me for a client that was not even in business anymore?!?). Thus, I requested for no automatic renewals, they assured me that it had been removed & that I would have to login to review & pay myself from that day on. But it happened again. Again, I called, they apologized & stated that it had not been removed properly the 1st time but assured me that now it was correct & no more automatic renewals would happen. I requested for my money back, they said it would be escalated to management & reimbursed within 2 weeks once the managers reviewed it (which never happened). I let it go, but then it happened again... so I requested for my payment info (credit card) to be removed completely from their database, to ensure this would stop. They assured me it was removed, but it obviously was not, as yet another charge happened (the one I am contacting you for now). I called again, & was told that yes, my credit card was still on file. I was also told that day by that agent that there was no way I could remove it myself & that I could cancel the card if I wanted it to stop?!? I asked for a manager who again reassure me that it had been removed & again that I would be reimbursed in 2 weeks. We went back & forth on all of this many times & many calls. I have gotten so many different stories from different agents. This is all just so frustrating & time consuming. I feel I should be fighting for more $80.00 reimbursements, but I'm not really a fighter. I feel they 'bank' on this practice as it takes so long & so many frustrating attempts, that people just give up, like I did more than once. I in good conscious could not continue to just let all of this go this time. They are hurting us & many other companies with these same kinds of actions, that I felt I needed to also speak up & try to help "the big picture", so hopefully others can avoid my many frustrations.
We stand by our original decision. This decision is based upon our research of the payment processed on X-XX-XX as mentioned in the initial complaint. As additional support to our position, we have attached a copy of the Daily Payment Report. The report indicates that the payment was made for the vendor's customer via a manual transaction by someone using the vendor's log-in credentials within our self-serve environment.
Deplorable operation. They profit off companies passing the buck to help in CYA behavior. Pray on small companies with their bloated contracts full of legalese and fine print. Stay away from them! And companies that contract with them. Bad news. They also go by RealPage. Another sign of a predatory company
Deplorable operation. They profit off companies passing the buck to help in CYA behavior. Pray on small companies with their bloated contracts full of legalese and fine print. Stay away from them! And companies that contract with them. Bad news. They also go by RealPage. Another sign of a predatory company