Realty III, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I contacted Choice Hotels Guest Relations Service Center twice on 08/15/2017 and 08/22/2017 and I spoke with a guest service representative and on 08/22/2015 case # [redacted] was elevated to a supervisor of guest services.  The supervisor told thre is nothing Choice Hotels can do for me but to offer 3,000 points for Choice Hote to use at another stay with their hotel. Any further refund or compensation would be the decision of the General Manager of the Quality Inn Suites Ocean Front VA Beach hotel and he was not willing to make any further adjustments.  I was told only the General Manager (Rajun V[redacted], CHA) who is the owner of the hotel can make a refund to me on my bill and he has decided that he was not willing to go further in compensation. It was emphasized and explained to me by the supervisor that the Choice Hotels operates independently and they do not have to make any further consessions other than what the general manager's offer which is "25% off the room ($85.50) and 10% ($34.20) 10% just to make me happy."  None of this makes me happy at all!!!! It is totally unacceptable to be compensated $119.70 (35%) when I paid a total of $347.86 for room # [redacted] and another $347.86 for room # [redacted] a total of $695.72 for two rooms at your hotel.  I am seeking full refund for my stay on 08/12/2015 in the amount of $347.86 for room # [redacted], because of the injuries that I sustained to my face, neck and headaches from a picture frame falling off the wall, which was not secured by maintenance and caused the injury, which was verified by the general manager in his email offer, Notably, I did not rest the remainder of the night after sustaining the injury and I felt extremely uncomfortable for several days afterward recovering, and I am not 100% satisfied with the stay at Choice Hotels.  Choice Hotels is obligated to do everything they can possible to make their hotel safe for their guest and they did not do so in my case they showed extreme negligence in their act or omission results in a guest injury.  The offer has been declined.Regards,
[redacted]

Dear [redacted],I appreciate that you took the time to give us valuable feedback about your reservation made on our website. It was disappointing to hear the experience was below expectations.  We are here to make this process as seamless as possible to get your trip started on a high...

note. I have researched your concerns to ensure we covered all bases. Our website displays all relevant information prior to confirming, cancelling, or changing any reservation.According to our records, when this reservation was made the Advance Purchase was selected in order to receive the discounted rate of up to 20% off the nightly room rate. When confirming the reservation there is a Guarantee Policy that is required to be agreed to in order to proceed with the reservation. This policy states that this is a pre-paid and non-cancellable rate plan. Once your reservation is confirmed, cancellations or changes are not allowed. No refunds or credits for early departure, cancellation or no-show. It requires payment for the entire stay and is fully non-refundable. We sincerely apologize for any inconvenience to you that this may have caused you. We do hope that you will give us another chance in the future and stay with Choice Hotels.Sincerely,Kari S[redacted]          Executive Customer Relations     Reputation Management      tel         ###-###-####     fax        ###-###-####     [email protected]                      ...⇄ 6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com