Realty III, Inc.

Dear [redacted],   I'm writing on behalf the Executive Offices of Choice Hotels International.    We are most concerned about the problems you experienced at the Comfort Inn located in Levittown, PR, and I am writing to thank you for taking the time to bring this matter to our...

attention.  Your willingness to share your concerns and observations is genuinely appreciated.   In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at ###-###-#### or email us at [email protected] and refer to [redacted] at your convenience, we will be delighted to assist you.   Sincerely,   Paula M Executive Guest Services  tel         ###-###-#### fax        ###-###-####

Good Afternoon Ms. [redacted], On behalf of Choice Hotels I would like to apologize for failing to meet your expectations at the Rodeway Inn, Apopka. I am so sorry to hear of the discomfort you experienced due to the mold and the unsanitary conditions in your room as well as your bathroom....

The line items that you have shared have been made available to the hotel in order to address moving forward and to correct. Each of your rooms should have been properly cleaned and adequately prepared prior to our guests arrival.   In addition, I would welcome the opportunity to talk with you personally, with a view to hopefully resolving this matter to your satisfaction. If you would be so kind as to call me at ###-###-#### at your convenience, I will be delighted to assist you.  Cathy W[redacted]Coordinator, Executive Customer RelationsReputation Management tel         ###-###-####fax        ###-###-####[redacted] CC:[redacted]

Thank you for your response. Unfortunately we’re unable to meet your request of a check for $50. I am however able to add an additional 8,000 points to your Choice Privileges account. This would bring your account balance to 17,330, which is enough to purchase a different $50 gift card. You can request a digital gift card which would be sent to your email address or we can send another physical card to your home address. This resolution would be final in this case. Please respond if you would like to accept. Sincerely, James P[redacted]
[redacted]

Dear [redacted]:I am writing on behalf of the Executive Desk of Choice Hotels International, to review the concerns you have raised and follow up with you regarding your recent experience. Thank you for contacting us regarding the smoking fee placed on your credit card from you recent stay. We...

appreciate that you took the time to bring this matter to our attention.  Since each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property. With this in mind, we must defer to the hotel for any resolution to your comments regarding one of their policies. We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us. We look forward to serving your future lodging needs.Sincerely,Beckie W.Coordinator, Executive Customer Relations Reputation Managementtel         ###-###-#### fax        ###-###-####6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: they did nothing to accommodate me for the inconvenience that I had to go through. They could have least treated us to a night, after having to go through such horrible service. This hotel made my brother go outside, and they also overcharged me. When I called to let him know, he said that he got a different rate, and I had to argue with him about my money! I will never do business with this brand EVER!
Regards,
[redacted]

Dear [redacted]: I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International.  We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience. The comments and suggestions...

that we receive from our guests are important to us. Thus, your willingness to share your concerns regarding your is genuinely appreciated.However, in order for us to promptly resolve the issues you raise, we need more information.  If you would, please contact us at [redacted] or send the following information back via email:Hotel Name:Hotel Address:Hotel Phone Number:Name on the reservation;Room Number:We look forward to researching this matter for you upon receipt of the information requested.   Sincerely,Kari Executive Customer RelationsReputation Management tel         ###-###-####fax        ###-###-####[email protected]                                                                                                   6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.comCC: [redacted]

Dear [redacted], My name is Paula with the Executive office for Choice Hotels.  I have received your email from the Revdex.com. Thank you for reaching out to Choice Hotels. I see that you are a Choice Privilege member and have earned points. It is disheartening to hear you want to leave...

our membership program. I apologize for the frustration you are experiencing, I would like you to know Choice Privileges does not sell or give our members pertinent information it is secure with us. As per your request we have terminated your Choice Privilege account.  I apologize for any misunderstanding and please know again that Choice doesn’t sell numbers, nor do they call you will special deals. If you have further concerns, we can be reached at [email protected] and reference number [redacted].                                                          Have a Very wonderful Holiday Season! Sincerely, Paula M Executive Guest Services  tel         ###-###-#### fax        ###-###-####[redacted]

Good Afternoon [redacted],   Thank you for reaching out to us to share your concern with the “Stay Two Times, Earn a $50 gift card” Promotion, offered through the Choice Privileges program. I’m reaching out to you following your Revdex.com complaint. We appreciate that you are taking...

the time to contact us with them.   I have researched your concerns to ensure we covered all bases. Our website displays all relevant information pertaining to your promotion. Our promotion currently advertises “Take two separate trips and earn enough points to redeem for a discounted $50 gift card from participating retailers.”. From there the terms and conditions of the promotion read:   *Promotion registration required at ChoiceHotels.com/giftcard before check-out. Members must book trips via ChoiceHotels.com, the Choice Hotels mobile app, or 800.4CHOICE at qualifying rates. Corporate travelers may book through a travel agent or corporate online booking system. Choice Privileges member number must be provided upon check-in. After a second qualifying trip with arrival between 5/12/16 and 8/18/16, members will be awarded enough bonus points to reach the 8,000 point level, which can be redeemed until 09/30/16 for one (1) $50 gift card at selected retailers. Please see a list of participating retailers here: ChoiceHotels.com/giftcard. Terms and conditions apply to $50 gift card options. See card for details. A trip is defined as a stay that is any number of consecutive nights at one hotel regardless of check-ins or check-outs. Trips at vacation rental property locations and stays booked with the SEGEN rate code do not qualify for promotional bonus points. To be eligible to earn the bonus, members must set their earning preference to Choice Privileges points in their online account. Any change made to earning preference will remain in effect after the promotion has ended. Allow 72 hours from check-out for points to post. You must maintain an address in the U.S. (including U.S. territories) or Canada to be eligible for this promotion. For Choice Privileges program details, eligible rates, eligible countries and point redemption rules, visit choiceprivileges.com. Hotels are independently owned and operated. We hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands.   We look forward to having you back!   Take Care,   Shayla S[redacted] Coordinator, Executive Desk/GM Coaching Reputation Management   [redacted]@choicehotels.com     [redacted] Phoenix, AZ [redacted] ChoiceHotels.com Tell us why here...

Dear [redacted],   I'm writing on behalf of Executive Offices of Choice Hotels International.    We are most concerned about the problems you experienced when at the Comfort Inn in Gettysburg, PA and I am writing to thank you for taking the time to bring this matter to our...

attention.  Your willingness to share your concerns and observations is genuinely appreciated.   In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at [redacted] at your convenience and refer to [redacted], we will be delighted to assist you.   Sincerely,   Paula Coordinator, Executive Customer Relations Reputation Management  tel         [redacted] fax        [redacted] Tell us why here...

Dear [redacted] I'm writing on behalf of the Executive Office of Choice Hotels International.  We have received your comments from the Revdex.com regarding your missing reservation. We are most concerned about the problems you experienced and I am writing to thank you for taking the time to...

bring this matter to our attention.  Your willingness to share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at [redacted] or email us at [redacted] and refer to [redacted] at your convenience, we will be delighted to assist you.  Sincerely, Sincerely,Paula MExecutive Guest Services

-------- Original message --------From: "[redacted]." <[redacted]@[redacted].com> Date: 7/31/17 5:49 PM (GMT-05:00) To: [email protected], [redacted]@[redacted].com, [email protected], [redacted]@[redacted].com, [redacted]@[redacted].net Subject: Re: Choice Hotel  Good Evening Mr. P[redacted]: I responding to your message sent through the Revdex.com portal from my e-mail; please review my e-mails below.  I am requesting a full refund to the card I used to book another hotel on 07/28/2017.  The total paid for the hotel was $120.23.  If you have any other questions or concerns, I can be reached at ###-###-#### Tuesday -Friday, 4:30 p.m. - 9 p.m. Thank you for your time and prompt response to this matter. Respectfully, [redacted] Sent from my [redacted] S6 edge+.Sent from my [redacted] S6 edge+.-------- Original message --------From: "[redacted]" <[redacted]@[redacted].com>Date: 7/30/17 7:07 PM (GMT-05:00)To:[email protected],[redacted]@[redacted].com,[redacted]@[r...⇄ Fwd: Choice HotelGood Evening:  We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/2017.  Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ.  Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts.  We were placed on extremely long holds and ending up hanging up and calling back numerous times.  At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back.  I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left.  We ended up booking a hotel at  the Extended Stay in East Rutherford, NJ for $120.23 which we have the receipt for that was purchased on my wife's ([redacted]) card.  We would appreciate a refund of the $120.23 from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice.  We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points.  I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us.  As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today.  I hope to hear from someone soon to rectify this matter.  Please note filed complaint w/the Revdex.com on 07/30/2017:Revdex.com®Start With Trust® | Online Complaint SystemRevdex.com.orgContact UsYour complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern Pennsylvania1411 K St. NW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplace. Or to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] ([redacted]'s Wife)[redacted]###-###-####-----Original Message-----From: [redacted] <[redacted]@[redacted].com>To: [redacted] <[redacted]@[redacted].com>Sent: Sun, Jul 30, 2017 6:20 pmSubject: Choice HotelSent from my [redacted] S6 edge+.-------- Original message --------From: "[redacted]." <[redacted]@[redacted].com> Date: 7/30/17 7:07 PM (GMT-05:00) To:[email protected],[redacted]@[redacted].com,[redacted]@[redacted].ne...⇄ Fwd: Choice Hotel Good Evening:  We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/2017.  Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ.  Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts.  We were placed on extremely long holds and ending up hanging up and calling back numerous times.  At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back.  I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left.  We ended up booking a hotel at  the Extended Stay in East Rutherford, NJ for $120.23 which we have the receipt for that was purchased on my wife's ([redacted]) card.  We would appreciate a refund of the $120.23 from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice.  We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points.  I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us.  As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today.  I hope to hear from someone soon to rectify this matter.   Please note filed complaint w/the Revdex.com on 07/30/2017: Revdex.com®Start With Trust® | Online Complaint System Revdex.com.orgContact Us Your complaint has been submitted Thank you for submitting your complaint to us. The Revdex.com that will process your complaint is: Revdex.com serving Metro Washington DC & Eastern Pennsylvania1411 K St. NW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint. What's next? Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplace. Or to find a great Revdex.com Accredited Business. Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing List Regards, [redacted] ([redacted]'s Wife) [redacted]. ###-###-#### -----Original Message----- From: [redacted] <[redacted]@[redacted].com> To: [redacted] <[redacted]@[redacted].com> Sent: Sun, Jul 30, 2017 6:20 pm Subject: Choice Hotel Sent from my [redacted] S6 edge+. [redacted]  Sent: 7/31/2017 3:52:30 PM From: Revdex.com serving Metro Washington DC & Eastern Pennsylvania To: [redacted] Subject: Message received from the business about your complaint This complaint requires action on your part. After reading this message - click here to view your options. This message originally read on 7/31/2017   Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 20005-3404 PHONE:###-###-#### FAX:###-###-#### 7/31/2017 [redacted] Wilmington DE [redacted]  Dear [redacted]: This message is in regard to your complaint submitted on 7/30/2017 against Choice Hotels International.  Your complaint was assigned ID [redacted]. The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you.  The contents of this message are below or attached.  Please respond to this message in written form within 10 days. The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.  Regards, [redacted] The Revdex.com MESSAGE FROM BUSINESS:I'm writing on behalf of the Executive Offices of Choice Hotels International.   We are most concerned about the problems you experienced with a reservation at the Rodeway Inn in Belleville, new Jersey, and I am writing to thank you for taking the time to bring this matter to our attention.  Your willingness to share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist you. James P[redacted]Executive Guest Services tel         ###-###-####fax        ###-###-####[email protected]                    ...⇄ [redacted] [redacted]Phoenix, AZ [redacted]ChoiceHotels.com [redacted] ###-###-#### -----Original Message----- From: [redacted]. <[redacted]@[redacted].com> To: letusknow <[email protected]>; [redacted] <[redacted]@[redacted].com>; [redacted] <[redacted]@[redacted].net> Sent: Sun, Jul 30, 2017 7:07 pm Subject: Fwd: Choice Hotel Good Evening:  We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/2017.  Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ.  Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts.  We were placed on extremely long holds and ending up hanging up and calling back numerous times.  At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back.  I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left.  We ended up booking a hotel at  the Extended Stay in East Rutherford, NJ for $120.23 which we have the receipt for that was purchased on my wife's ([redacted]) card.  We would appreciate a refund of the $120.23 from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice.  We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points.  I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us.  As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today.  I hope to hear from someone soon to rectify this matter.    Please note filed complaint w/the Revdex.com on 07/30/2017:  Revdex.com®Start With Trust® | Online Complaint System Revdex.com.org Contact Us Your complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern Pennsylvania1411 K St. NW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address: [email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplace. Or to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] ([redacted]'s Wife)[redacted] ###-###-####  -----Original Message----- From: [redacted] <[redacted]@[redacted].com> To: [redacted] <[redacted]@[redacted].com> Sent: Sun, Jul 30, 2017 6:20 pm Subject: Choice Hotel Sent from my [redacted] S6 edge+. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I am out expenses due to your error. Simply crediting back points, doesn't cover those expenses. I also purchased the points, to have enough to book this resort, for $121. The night that we were displaced I had a hotel receipt for $182.04. Not to mention the Thanksgiving meal that we had no way to eat because our condo had a full kitchen and our hotel room had a mini fridge. There is no accurate way to put a figure on that. I do not believe crediting back points is a fair settlement. You need to make this right. I wasted hours & hours of my vacation on the phone with choice trying to sort this out and it was a FULL 24 hours that we were displaced before anyone could figure it out. A fair compensation is to take care of our expenses, while you displaced us at the very LEAST. This will in no way make up for my vacation time with my family that was lost spending time trying to prove that we in fact, had a reservation.
Regards,
[redacted]

Hello [redacted], Thank you for reaching out to us to share your concern with your recent experience with the Choice Privileges program. It is disappointing to hear you did have not received points for your stays. I welcome a call to our Choice Privileges Customer Service at [redacted] for...

further assistance in reporting these missing stays. We’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brands. In the meantime, please don’t hesitate to give us a call at ###-###-#### and we’ll be happy to help. We look forward to having you back! Laura P[redacted] Coordinator, Executive Customer Relations Reputation Management tel         ###-###-#### fax        ###-###-#### CC [redacted]

Good Afternoon Mr. [redacted], It seems as though the option you were looking at was the Points Plus Cash option. That option gives you partial points and partial cash. There is also a Choice rewards Night option, that is all points. In that case, that option would be a complimentary night stay. On...

the website, you are given a couple of options for payment. To redeem a Choice Rewards night simply choose that option after you type in your destination.  During the Fall promotion period the FREE night is an 8000 point reward.  You earned 2 or more rewards during that period. If we can help any further please contact our office at ###-###-#### , in addition to this email I have left a detailed voicemail. Thank You and Happy Holidays!   Cathy W[redacted] Coordinator, Executive Customer Relations Reputation Management   tel         ###-###-#### fax        ###-###-#### [redacted] CC:8664775

[redacted]
I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International.  We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience.   The comments and suggestions that...

we receive from our guests are important to us. Thus, your willingness to share your concerns regarding your experience with our Choice Privileges rewards program is important to us, and we would like the opportunity to speak with you directly regarding your membership account.   Please feel free to contact us at your earliest convenience at [redacted] and we would be happy to speak with you regarding your concerns. We are available Monday through Friday, 7am – 6pm Central Time. We look forward to hearing from you.   Sincerely,   Jose A. Executive Customer Relations

9.1.2016 Hello [redacted], I received your Revdex.com complaint about your experience with Quality Inn in Merrimack, NH. At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our beds. We always strive to do better, and your communication helps us...

maintain a higher standard of quality control.  I attempted calling the number [redacted] provided by Revdex.com but received a message advising the phone number was disconnect. I attempted calling the second number [redacted] provided by Revdex.com. I have a left a voicemail today 9.1.2016 at approximately 2:30 PM MST. I would welcome a chance to catch up with you when you have a minute to spare. You can reach me at ([redacted]) [redacted]. I look forward to hearing from you! Take Care, Laura P[redacted] Coordinator, Executive Customer Relations Reputation Management tel         ###-###-#### fax        ###-###-#### [redacted]

Choice Hotels Executive Desk                                         ...⇄ 6811 East Mayo Blvd Ste 100                                         ...⇄ Phoenix, AZ 85054   February 9, 2017   Hello [redacted], it is my pleasure to assist you.  My name is Shayla and I'm writing from the Executive Customer Relations Department of Choice Hotels International. Per your communication with Cathy on February 22nd, 2017, points have been awarded for the following stays:   [redacted]-79.00-1 Night-[redacted]-01/14/17-869.00 points [redacted]-79.00-1 Night-[redacted]-01/14/17-790.00 points ALSO EARNED DOUBLE POINTS + 750.00 [redacted]-79.00-2 Nights-[redacted]-01/14/17-1369.00 points  We apologize for any frustration this may have caused and look forward to serving your future lodging needs.  Sincerely, Shayla Coordinator, Executive Customer Relations   Ph# ###-###-####     Fax# ###-###-####     Email: [email protected]   CC: [redacted]

I'm writing on behalf of the Executive Offices of Choice Hotels International.   We are most concerned about the problems you experienced with a reservation at the Comfort Inn in [redacted] Pennsylvania, and I am writing to thank you for taking the time to bring this matter to our...

attention.  Your willingness to share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at [redacted] or by email at [redacted] and reference case [redacted] we will be delighted to assist you.  James PExecutive Guest Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting the response because I do not think it was meant for me.  The response appears to be to somebody named [redacted] for their stay at the Comfort Inn in Whitsett, NC.  My name is [redacted], not [redacted].  I will be staying with my wife, who is also not named [redacted] (nor [redacted]).  Additionally, I am booked to stay at the Comfort Inn in Newport News, VA, not Whitsett, NC.  This stay has not yet occurred, but the response indicates it is for a stay which already happened.  Finally, I have not filed a credit card dispute, so that part of the letter is incorrect as well.
Consequently, I do not accept the response provided.Regards,[redacted]