Realty III, Inc.

[redacted]
 [redacted]
I am rejecting this response because:
Its clear the company didnt read the complaint or even attempt to address my concerns.  Just another globalist company thats people don't belong in our great country.  This whole company is garbage.  Especially the phone employees, third world sm.
[redacted]

Tell us why heDear [redacted],
I'm writing on behalf of the Executive Offices of Choice Hotels International.
We are most concerned about your recent experience at the Comfort Inn and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to share...

your concerns and observations is genuinely appreciated.
In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist you. Please note that our office hours are Monday Friday, 7 AM to 6 PM Central Time.
Sincerely,
Beckie W.
Executive Guest Services
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 11902015
I am rejecting this response because:Choice Hotels International is listed as the Corporate Offices for Rodeway Inn. But yet, however, they say that: "Choice Hotel properties are independently owned and operated." However, in each response I have received--whether it be from the Rodeway Inn or Choice Hotels--it seems that each one is passing the buck. Regardless of whether or not the properties under Choice Hotels are independently owned and operated, being listed on your own website as the Corporate Offices makes Choice Hotels responsible for the condition of their properties. 
Furthermore, I came across a website: https://www.[redacted], listing 81 other consumer complaints about various Rodeway Inn across the nation; some of which for the exact same problems I encountered on our visit to the Rodeway Inn in Apopka, Florida. Regards,
[redacted]

...

                                        ...⇄ Choice Hotels Executive Desk                                         ...⇄ 6811 East Mayo Blvd Ste 100                                         ...⇄ Phoenix, AZ 85054     March 1st, 2017   Hello [redacted], it is my pleasure to assist you. I am writing from the Customer Relations Executive Desk of Choice Hotels International.  We are concerned about the problems you recently experienced with logging into your Choice Privileges account via ChoiceHotels.com, and we are writing to thank you for taking the time to bring these matters to our attention.  Please accept our apology. Guest comments tell us what we are doing right, what we are doing wrong and how we can improve.  Thus, your willingness to share your experience is genuinely appreciated.  Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests.  Your comments have been duly noted by our office and forwarded on to the appropriate parties for review and corrective action. They also appreciate your feedback and are interested in providing positive guest experiences. Once Choice Privileges has completed investigating this issue, someone will follow up with you at that time.  Again, we want to thank you for taking the time to share your concerns with us.  We want Choice Hotels to remain your first choice when you travel.  We look forward to serving your future lodging needs.   Sincerely, Shayla S[redacted] Coordinator, Executive Customer Relations Reputation Management   tel         ###-###-#### fax        ###-###-#### [redacted]@choicehotels.com  6811 E Mayo Boulevard Phoenix, AZ 85054 ChoiceHotels.com    Ph# ###-###-####     Fax# ###-###-####     Email: [email protected]

Dear [redacted] I am writing on behalf of the Executive Staff of Choice Hotels International.  We received your e-mail regarding your experience at the Quality Inn located in Bossier, LA.  I am writing to thank you for taking the time to bring your concerns to our attention.  A stay at...

one of our locations should be a relaxing and comfortable situation, and I’m very sorry to hear that it was not for you.  By bringing these matters to our attention, it gives us an opportunity to ensure that these matters are addressed and corrected.  I was disheartened to read about the less than pleasant experience you endured while staying with us. We aim to provide comfortable and relaxing accommodations to each of our guests, and it appears that goal was not met this time around. I am truly sorry for that. I assure you your comments and concerns have been duly noted by our offices. Choice Hotels is committed to helping facilitate corrective action and ensuring that appropriate changes are made with the hotel directly.  We want to thank you for taking the time to share your concerns with us.  We want Choice Hotels to remain your first choice when you travel.  We look forward to serving your future lodging needs.    Sincerely,  Paula M Executive Guest Services  tel         ###-###-#### fax        ###-###-####[email protected] [redacted]

Dear Mr. [redacted]:   I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International.  We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience.   The comments and suggestions...

that we receive from our guests are important to us. Thus, your willingness to share your concerns regarding your experience with the reservation system and our points plus cash option.    As it turns out, this is a Points+Cash reservation. With these types of bookings, already existing points in the account are used in addition to the points made with the ‘cash’ payment. For this reservation, 12,000 points were used, and an additional 38,000 points were purchased at $285. During the booking process, there is a message which states a cancelled reservation will result in points re-deposited to the Choice Privileges account, no cash will be returned. I have included a screenshot of the terms and conditions as displayed when making/confirming the reservation.     We trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer.  If you have any further questions or concerns, please feel free to contact us at ###-###-####.     Sincerely,De' Carlo H[redacted]Coordinator, Executive Desk

Dear [redacted]: We have received a complaint from the Revdex.com regarding the billing at the Sleep Inn & Suites in Stockbridge, Georgia. First, we would like to extend our apologies for your unfortunate experience with the billing issues during your stay at the Sleep Inn...

& Suites in Stockbridge, Georgia. Choice Hotels International encourages complete satisfaction to all of our customers and hope that you will consider this an isolated incident.  At the same time, we also appreciate your comments because what we learn from your experience can help us maintain quality services. I want you to know that your comments have been duly noted by this office.  I have spoken with the General Manager, Sanjay, this morning and he advised me he spoke with you on Friday, August 5, 2016. He advised me that informed you that if there are any pending charges/authorizations on your Debit Card you will need to have bank contact the hotel and he is willing to have any charges/authorizations removed. You will need to have the bank contact the hotel because your bank will not talk to someone else about your account.  If, after you contact your bank the issue has not been resolved, please contact Executive Customer Relations at ###-###-#### for assistance. We appreciate you taking the time to share your concerns with us.  We want Choice hotels to remain your first choice when you travel.  If we can be of any further assistance, please contact us at ###-###-####.  We look forward to serving your future lodging needs. Sincerely,  Donna S[redacted]Coordinator, Executive Customer RelationsReputation Management tel         ###-###-####fax        ###-###-####[redacted]@choicehotels.com  6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com RE: [redacted]

Dear [redacted], My name is Kevin and I'm writing from Executive Guest Servicesat Choice Hotels International.  First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experience. It is greatly appreciated. We are very concerned...

about the billing issues you experienced during your recent stay. Your willingness to share your concerns and observations is genuinely appreciated. We contacted the hotel and they are more than happy to make an exception and issue a refund for the second reservation. However, they were notified by their credit card processer that the charge has already been charged back to their hotel due to an active credit card dispute. They are waiting on confirmation that the funds are no longer in dispute before they can issue a refund.  You are welcome to reach out to the management team at the hotel for further assistance. They can be reached by phone at ###-###-#### or by email at [redacted]@choicehotels.com. In addition, we would be happy to speak with you at Choice Hotels. You can reach us by phone at ###-###-#### or email at [email protected]. Please refer to comment ID [redacted]. We would be delighted to assist you.Thank you again for contacting Choice Hotels.   Kind regards,Kind regards, Kevin C. Executive Guest Services 6811 East Mayo Blvd, Ste. 100 Phoenix, AZ 85054 Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It is Choice Hotels policy to suspend the commission of their partner properties when there is a dispute of payment. It clearly states this on Choice Hotels franchisee website page. The dispute is between Choice Hotels and the partner property. I can assure you I will never set foot in another Choice Hotels affiliate.
Regards,
[redacted]

Hello,
I have contacted the guest to advise that his complaint has been filed. I advised guest that hotel will respond within 72 hours, and that I will follow up as well.
Thank you,
Jamie C[redacted]
Coordinator, GM Coaching
Reputation...

Management
tel         ###-###-####
fax        ###-###-####
[redacted]@choicehotels.com

No, I never heard back from Choice of from the Revdex.com again.that's why I contacted you asking what had happened to this case.Best,[redacted]

Dear ** I am writing on behalf of the Executive Offices of Choice Hotels International.  We received your email regarding your experience at the Comfort Inn in Downers Grove, IL and I am writing to thank you for taking the time to bring your concerns regarding the lack of housekeeping,...

and performance of the hotel staff to our attention.  Please accept our thanks and apologies for this experience. We also want you to know that every effort is made to ensure the best possible service is provided to our customers.  As such, guest feedback is important.  Rest assured that your comments have been reviewed by this office, and forwarded to our field staff who will be addressing these conditions with the hotel’s management directly. In addition, since each of our affiliated hotels are independently owned and operated under a franchise agreement, I am forwarding your comments to the hotel management as well so they may respond directly to your concerns.  We view these matters seriously and you will be receiving a response from the hotel within 72 hours.  Someone from the executive offices will also follow up with you at that time. Choice Hotels is committed to helping facilitate corrective action and ensuring that appropriate changes are made with the hotel directly.  We want to thank you for taking the time to share your concerns with us.  We want Choice Hotels to remain your first choice when you travel.  We look forward to serving your future lodging needs.    PaulaCoordinator, Executive Customer RelationsReputation Management tel         [redacted]fax        [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am still dissatisfied with the responses I have received from this company. I have stated repeatedly that the information provided on their booking website was not clear and I provided 5 examples (screen shots) of other hotel websites that have logic built in to ask the ages of the children. If their website had the logic in place to ask the ages of our children and plainly described the additional charges for children over the age of 11, I would not have booked the trip. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: My review was not posted.  Choice Hotels has failed to provide an explanation as to how this hotel is rated 4.2 stars out of 5 when they disregard negative reviews.  I received an email in regards to my Revdex.com complaint ID # [redacted] made with the Knoxville Tennessee Revdex.com.  It stated after multiple attempts, they did not receive a response from the company.  I attempted to upload attachments of pictures in this response but was unsuccessful.  Pictures include toilet seat, drooping stained bathroom ceiling with what appears to be mold, trash, dirt, and debris under the bed, two pairs of socks (one dirty pair) belonging to a previous guest, empty 2 liter bottle of mountain dew under bed, picture of massive pile of towels in bathroom after room was not cleaned for two days.  Video of toilet overflowing and me plunging it and cleaning up the pool of toilet water.  I chose this hotel based on the high ratings that I now suspect are fraudulent.  Since I cannot warn future patrons with my review, I will be forwarding my video and pictures with a complaint to the Sevier County Health Department as well as the local media.  
Regards,
[redacted]

Dear [redacted], I hope you’re doing well. My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International. I would like to thank you for taking the time provide feedback regarding your Choice Privileges account and our summer promotion via the Better Business...

Bureau. Please rest assured, I am here and happy to help! Upon review of your account, I do see that your stays at the Quality Inn & Suites River Suites and the Econo Lodge, both in July, qualified towards the 2017 Summer promotion. You are correct when stating that the error which did not grant you the bonus points towards the $50 gift card was at the fault of Choice Hotels International. The bonus points were manually added on October 18, 2017. I understand your concern with being penalized because these points were not properly credited to your account prior to the redemption deadline of August 31, 2017. I would like the opportunity to resolve this matter for you. At your earliest convenience, please e-mail us at [email protected] or give us a call to ###-###-####. When contacting us, please provide reference number [redacted]. We will be sure to get this resolved for you. We look forward to speaking with you. Sincerely, Jose A. Executive Guest Services [email protected] tel         ###-###-#### fax        ###-###-####  6811 E Mayo Boulevard Phoenix, AZ 85054 ChoiceHotels.com   CC: [redacted]

[redacted]
 I'm writing on behalf of the Executive Offices of Choice Hotels International.  I am very sorry you did not receive the [redacted] Gift Card you had requested. Unfortunately there is no tracking once it has been mailed. The Choice Privileges points used to make the...

purchase were returned to your account on August 1, 2017. With this adjustment you now have 9,330 Choice Privileges points available. Guest comments tell us what we are doing right, what we are doing wrong and how we can improve.  Thus, your willingness to share your experience is genuinely appreciated.  Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests.   Again, we want to thank you for taking the time to share your concerns with us.  We want Choice Hotels to remain your first choice when you travel.  We look forward to serving your future lodging needs.    Sincerely,  James P[redacted]
 
[redacted]         [redacted]        [redacted]
 
                                        ...⇄ [redacted]

Dear [redacted],   I'm writing on behalf of the Executive Offices of Choice Hotels International.    We are most concerned about the problems you experienced with the reservation during your recent stay at the Comfort Inn located in Zurich, Switzerland, and I am writing to thank you for...

taking the time to bring this matter to our attention.  Your willingness to share your concerns and observations is genuinely appreciated.   In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at ###-###-#### or email us at [email protected] and refer to [redacted] at your convenience, we will be delighted to assist you.   Sincerely,   Paula Executive Guest Services  tel         ###-###-#### fax        ###-###-####     Tell us why here...

From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Aug 12, 2015 at 8:44 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Aug 11, 2015 at 5:24 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected][redacted].comOn Jul 28, 2015 4:20 PM, <[email protected]> wrote:You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. 
[redacted] If your email program does not support HTML copy and paste the link below into your browser [redacted]

10/28/16 12:57 PM sent response via Revdex.com:
Hello [redacted],
I can understand your frustrations with the situation at hand.
I do show you have been in contact with our Executive Office and thank you for returning my phone call earlier today. I look forward to...

hearing back from you once youve returned from your cruise to further resolve this matter.
If I can be of assistance in the meantime, please do not hesitate to contact me at ###-###-#### with reference number [redacted].
Take care,
Laura P[redacted] Coordinator, Executive Customer Relations Sent Response to Guest for Possible Duplicate Response request.
11/2/16
Good Afternoon
[redacted],
I can see this
matter is important to you so I am reaching back out to you to be sure that a
response has been received by you and your expectations have been met regarding
the reservation cancelation at the Comfort Inn, Saint Rose, Louisiana.
I do show that
you have been in contact with a member of our Executive Offices on 10/28, and
she has scheduled a follow up with you upon your return from your cruise.
Should you need any further assistance, you can reach me at ###-###-####.
Cathy W[redacted]
Coordinator, Executive Customer Relations
Reputation Management
tel        
###-###-####
fax       
###-###-####
[redacted]@choicehotels.com
CC: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They did not comment about the flaw in their booking webpage design where it does not ask the ages of the children. Their fine price is very easy to miss and very counter intuitive. It also goes against the industry standard. I am hoping they can at least admit their design is not obvious (counter intuitive) and very misleading for the average consumer. As a result, I was hoping for at Least a partial refund based on our terrible experience on the first day of our vacation. 
Regards,
[redacted]