Realty III, Inc.

Dear *** ***, This email is in reference to our phone call today. I want to thank you for taking the time to speak to me directly so we could have the opportunity to get this resolved for you. The points have been added into your account at this time. I have send another note to our Choice Privileges Department to see if they have any updates on the extra rewards. If you should have any questions or concerns, you can contact us at ###-###-####. Your case number is ***Again I thank you for your time and patienceHave a nice daySincerely, Kari S*** Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [email protected] E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

Good Morning *** ***, Thank you for your emailWe appreciate you being a Gold Member with Choice PrivilegesI do apologize for the delay in respondingI cannot say what happened to your previous letters or emails, I can only try to better your experience with Choice from hereFor
your inconvenience I would be able to award you an additional Choice Privileges points to your membership account, to show our gratitude for your continuing with the Choice family We hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands We look forward to having you back! Take Care, Shayla S*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### ***@choicehotels.com E Mayo Boulevard Phoenix, AZ ChoiceHotels.com Tell us why here

Dear *** ***,I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels InternationalWe received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience.Please allow us to apologize for the length of time that has passed since we originally received your concernsAccording to the hotels record a refund of $was processed back on 9/and a refund of $was processed back on 11/In order to research this further for you, could you please send us a copy of the response from the credit card company in regards to the dispute that was filed? Please send email to [email protected] and provide the reference number of ***We look forward to hearing from you soon and getting this matter resolved for you. Sincerely,
Beckie W
Executive Guest Services
[email protected]
tel ###-###-####
fax ###-###-####
E Mayo Boulevard
Phoenix, AZ
ChoiceHotels.com

Business offered no resolution

Hello *** *** ***,
Thank you for reaching out to us to share your concern with your recent online reservationI can see this matter is important to youAs it turns out, the reservation was booked as an advanced rate purchase with the agreement that it cannot be changed, cancelled, or refundedI have included the terms and conditions below as shown during the booking process: GUARANTEE POLICY: This is a pre-paid and non-cancellable rate planOnce your reservation is confirmed, cancellations or changes are not allowed (including changes to the guest's information)No refunds or credits for early departure, cancellation or no-showIt requires full pre-payment for the entire stay and is fully non-refundableYour credit card will be charged for the total amount within - hours of bookingThe room(s) you have reserved will be held until 7:AM the morning following your scheduled arrival dateOnce these types of reservations are confirmed, we cannot make any changes to themI hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsWe look forward to having you back! Take Care, Laura P*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### CC: *** CID ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. OVER THE YEAR I HAD HAD MANY GOOD EXPERIENCES AT CHOICE HOTELS.I SHALL LOOK FORWARD TO MORE.I REGRET THIS LAST ONE
Regards,
* ***

Hello,I received a call from a representative in which she forwarded the email sent with further questionsI do not show that I have an option to replyDo I need to go back to the Revdex.com site?The answers are as followed:The first reservation was placed online the location was Jessup MDThe
cancellation was completed at that location. I switched to the *** Inn in which customer care could not reserve via phone so I drove to the Crofton, MD location and checked in at the desk.I will look through my documentation for exact information bills etcplease let me know if I need to attach any information.Kind Regards,MC***Sent from my ***

Dear ***, My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels InternationalI would like to thank you for your comments through the Revdex.comPlease allow me to apologize for any frustration caused by the e-mail communications you have continued to
receive from us even after unsubscribingI have reviewed our records and have unsubscribed your e-mail address and physical address from receiving any further communications from Choice Hotels or our partnersPlease allow a few days for these changes to go into effectOnce again, our apologies for the frustrationWe appreciate you taking the time to provide your feedbackSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

Dear ***, Thank you for your continued efforts to bring this matter to a closePlease note, I have recently sent you an e-mail personally offering to resolve this matterAt your earliest convenience, please feel free to reply via e-mail or give us a call to ###-###-####Provide reference number *** when contacting us and we would be happy to assistWe look forward to hearing from you againSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

Hello,We have attempted to contact the guest by phone, and we have gotten no answerA voicemail was left asking for a callbackA complaint has been filed on the guest's behalf and sent to the hotel, requiring a response from the General Manager within hoursThe reference number for this
complaint is ***.Thank you,Keith H***
Executive Customer Relations Coordinator

June 9,
*** ***
*** *** ***
Vallejo, CA *** ***
Dear *** ***:
Thank you for your most recent inquiry regarding the Econo Lodge in Woodland, CaliforniaI'm writing on behalf of MrSteve J***, President and Chief
Executive Officer of Choice Hotels International, who has forwarded your comments to my attentionHe has asked me to review the issues you have raised and respond to you directly
At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsIt is disappointing to hear you did not enjoy your time spent at one of our trusted brands
We have reviewed our records and they indicate that this hotel has acknowledged your concerns. It was disappointing to learn that you found their efforts to be unsatisfactory. However, Choice Hotels International considers the hotel's offer to provide a credit for a future stay to be final.
We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us. We look forward to serving your future lodging needs
Sincerely,
Johneshia D***
Coordinator, Executive Customer Relations
CC: *** ***

Dear ***, I'm writing on behalf of the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced, and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to share your concerns
and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] and refer to *** at your convenience, we will be delighted to assist you. Sincerely, PaulaExecutive Guest Services tel ###-###-####fax ###-###-####

Dear ***, I'm writing on behalf of the Executive Offices of Choice Hotels International. He has forwarded your comments to the Executive Customer Relations Department, requesting that we follow up and respond to you directly We are most concerned about the problems you
experienced and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to share your concerns and observations is genuinely appreciated In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at *** and refer to *** at your convenience, we will be delighted to assist you. You can also email us at [email protected] Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-####

Hello ***,
I sincerely apologize for the disappointment you experienced regarding the handling of your request for points relating to your stay at the Econo Lodge in Grand Rapids MI I understand that you are frustrated and I want every contact you have with Choice Hotels to be as
rewarding as possible
Choice Hotels allows our guests to receive either Choice Privileges points or airline miles, not bothOur records indicate that this stay was submitted to your Choice Privilege KXMaccount since that was the account number applied to the stay when you made your reservation through your online account
If you have any questions, please reply to this email or contact the Service Center at ###-###-####The Service Center is available days a week from 7:AM until 8:PM Mountain time
Thank you for your inquiryI appreciate your membership with Choice Privileges
Jamie C***
Coordinator, Executive Customer Relations
Reputation Management
tel ###-###-####
fax ###-###-####
***
CC *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response:the business refused to give me the refund and did not satisfactorily address the concern raised
Regards,
*** ***

Hello *** ***, Thank you for contacting usI am writing to you on behalf of Choice Hotels InternationalIt is disappointing to hear that you have not received your points from previous staysI can see that this matter is important to you so I have checked your Choice Privilege account with the
information that you have provided and I do see that your stay on January 13th for days has been awarded pointsThere were rooms that you had at the same hotel on January 14th that were cancelled per Crystal at the front desk, therefore there were no points earnedIf you have the receipts for the stays you are referring to showing that you paid please forward them to me directly and I will be happy to take care of this for youThank you for being an Elite Gold member! Cathy W*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### ***@choicehotels.com

Dear ***, I hope you’re doing wellMy name is Jose and I am writing on behalf of the Executive Offices for Choice Hotels InternationalWe would like to thank you for taking the time to provide feedback regarding your recent experience with reservations and billing at the Econo Lodge in Tomah,
WIPlease allow me to apologize for any frustration and inconvenience caused by this situationI have carefully reviewed each of the reservations in question, and see that while the reservations were confirmed on the morning of February 9, 2018, your credit card was not charged until the morning of February 10, when you did not check into the hotelThe reservations were not pre-paid, therefore the system would not have attempted to collect any funds from your account at the time of bookingHowever, if any detail for a credit card is input incorrect, the system may provide an errorWhen confirming a reservation on the Choice Hotels website, the final page of the booking process provides a detailed breakdown of that reservation and what is being confirmed, the dates of the stay as well as the number of rooms, rates, and total estimated cost display prior to confirmationBased on this information, and the hotel having held both rooms for arrival until 7am the following morning, the No-Show charges incurred shall remain as isI apologize, as I understand this is not the outcome you were hoping forWe appreciate you choosing Choice Hotels, and your Choice Privileges membershipWe look forward to providing accommodations for your future travel needsSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-####E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

Hello ***, Thank you for reaching out to us to share your concern with your recent experience booking reservations with Choice HotelsI can see this matter is important to youWhen booking these reservations, you selected the rate plan SAPRI have pasted the terms and conditions
for the rate plan you selected and agreed to below: I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsIn the meantime, please don’t hesitate to give us a call at ###-###-#### and we’ll be happy to help. Laura P*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-####

Hello,
I have contacted the guest to request that the confirmation email be sent to us via email as an attachment so that we may look into this further
Jamie C***
Coordinator, Executive Customer Relations
Reputation Management
tel
###-###-####
fax ###-###-####
***@choicehotels.com

Dear ***, My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International. First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your concerns with our summer promotionsIt is greatly appreciated
Your willingness to share your concerns and observations is genuinely appreciated and we would welcome the opportunity to speak with you personally, with a view towards addressing these matters to your satisfactionIf you would be so kind as to call our office at *** or email us at [email protected] with any additional detailsPlease refer to comment ID ***We would be delighted to assist you.Thank you again for contacting Choice HotelsWe look forward to hearing from you Kevin CExecutive Guest Services East Mayo Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]