I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about the problems you experienced with a reservation at the Comfort Inn in [redacted] Pennsylvania, and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at [redacted] or by email at [redacted] and reference case [redacted] we will be delighted to assist you James PExecutive Guest Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There was advertising The advertising said that if one stayed two times, the guest could stay one night free in the future Even though Choice Hotels has lowered the amount needed to stay one free night at the motel where I earned the points from 16,to 10,000, that is 2,less than required for a free night Regards, [redacted]
Dear [redacted] , I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your reservation concerns are genuinely appreciatedWe have noted your concerns and have forwarded this situation on for review You should be getting a response within 7-daysWe trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer If you have any further questions or concerns, please feel free to contact us at ###-###-####Sincerely, Kari SExecutive Guest Services tel ###-###-#### fax ###-###-#### [email protected] E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me However, I still do not understand why they NEVER responded to my NUMEROUS LETTERS and EMAILS I used the addresses provided on their website, and SURELY one of the many messages would have reached them and they IGNORED it That is unacceptable! Also, giving me points is just a token response They could have done much more BUT, I do not want to linger the point any longer They did a poor job handling this, but that is the way some businesses are today Sad story! Regards, [redacted]
I'm writing on behalf of the Executive Offices of Choice Hotels InternationalWe are most concerned about your recent experience at the [redacted] **, and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at 1-800-435-or by email at [redacted] we will be delighted to assist youPlease note that our office hours are Monday – Friday, AM to PM Central TimeSincerely, Beckie [redacted]
Hello [redacted] , Thank you for reaching out to us to share your concern with your recent experience with you Choice Privilege accountIt is disappointing to hear you did are unable to access your account I can see this matter is important to you so I forwarded your comments to the Choice Privilege departmentThey have advised me that they have contacted you to assist you in resetting your passwordPlease contact them back at your convenience for assistance If you should need any further assistance, I’ll be waiting with a smile and am just a phone call awayYou can reach me at ###-###-#### Take Care, Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear ***, I am writing from the Executive Offices for Choice HotelsI can only imagine how frustrating this is and I apologize you have had a poor experienceThey have done the investigation and have found that when the reservation was made you clicked on a room and then logged into your account and then took another room with the confirmation page showing two rooms I apologize we will have to stand behind the reservationI appreciate your letting us know of your concerns Paula M Executive Guest Services tel ###-###-#### fax ###-###-#### [redacted] Tell us why here
Dear [redacted] : I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your is genuinely appreciated.However, in order for us to promptly resolve the issues you raise, we need more information If you would, please contact us at [redacted] or send the following information back via email:Hotel Name:Hotel Address:Hotel Phone Number:Name on the reservation;Room Number:We look forward to researching this matter for you upon receipt of the information requested Sincerely,Kari Executive Customer RelationsReputation Management tel ###-###-####fax ###-###-####[email protected] E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.comCC: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your stay at the Econo Lodge Inn & Suites and your experience with our online booking processWe appreciate that you took the time to bring these matters to our attention and apologize for not fully meeting your expectations.We, at Choice Hotels International, value your businessWe realize that you have many options for accommodations and want to encourage your continued patronageIn this regard, and as a gesture of goodwill, we have offered you a final resolution of a refund check in the amount of $Should you accept this offer your check will arrive within six weeks.Your feedback is important to us and we hope you will view this matter as an isolated incident, an exception to the high standards of service and hospitality our hotels are known to offerWe look forward to providing quality accommodations for you in the future.Take Care,Shayla S [redacted] Coordinator, Executive Customer Relations [redacted]
Good Day, I have attached a screenshot of the guest stay detailsPlease let me know if I can assist furtherThank you, Johneshia Executive CoordinatorCC: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I contacted Choice Hotels Guest Relations Service Center twice on 08/15/and 08/22/and I spoke with a guest service representative and on 08/22/case # [redacted] was elevated to a supervisor of guest services The supervisor told thre is nothing Choice Hotels can do for me but to offer 3,points for Choice Hote to use at another stay with their hotelAny further refund or compensation would be the decision of the General Manager of the Quality Inn Suites Ocean Front VA Beach hotel and he was not willing to make any further adjustments I was told only the General Manager (Rajun V [redacted] , CHA) who is the owner of the hotel can make a refund to me on my bill and he has decided that he was not willing to go further in compensationIt was emphasized and explained to me by the supervisor that the Choice Hotels operates independently and they do not have to make any further consessions other than what the general manager's offer which is "25% off the room ($85.50) and 10% ($34.20) 10% just to make me happy." None of this makes me happy at all!!!! It is totally unacceptable to be compensated $(35%) when I paid a total of $for room # *** and another $for room # *** a total of $for two rooms at your hotel I am seeking full refund for my stay on 08/12/in the amount of $for room # ***, because of the injuries that I sustained to my face, neck and headaches from a picture frame falling off the wall, which was not secured by maintenance and caused the injury, which was verified by the general manager in his email offer, Notably, I did not rest the remainder of the night after sustaining the injury and I felt extremely uncomfortable for several days afterward recovering, and I am not 100% satisfied with the stay at Choice Hotels Choice Hotels is obligated to do everything they can possible to make their hotel safe for their guest and they did not do so in my case they showed extreme negligence in their act or omission results in a guest injury The offer has been declined.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have said many many many times that I NEVER saw ANYTHING stating the reservation was non-refundable, non-changeable, & unable to be cancelledI would NEVER have made the reservation if I had known or realized thisI WANT a REFUND of my money! This is nothing more than the company being inconsiderate & difficult.Regards, [redacted]
-------- Original message --------From: " [redacted] ***." < [redacted] @***.com> Date: 7/31/5:PM (GMT-05:00) To: [email protected], [redacted] @***.com, [email protected], [redacted] @***.com, [redacted] @ [redacted] .net Subject: Re: Choice Hotel Good Evening MrP [redacted] : I responding to your message sent through the Revdex.com portal from my e-mail; please review my e-mails below I am requesting a full refund to the card I used to book another hotel on 07/28/ The total paid for the hotel was $ If you have any other questions or concerns, I can be reached at ###-###-#### Tuesday -Friday, 4:p.m- p.mThank you for your time and prompt response to this matterRespectfully, [redacted] Sent from my [redacted] Sedge+.Sent from my [redacted] Sedge+.-------- Original message --------From: " [redacted] ***" < [redacted] @***.com>Date: 7/30/7:PM (GMT-05:00)To:[email protected], [redacted] @***.com, [redacted] @ [redacted] .netSubject: Fwd: Choice HotelGood Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017:Revdex.com®Start With Trust® | Online Complaint SystemRevdex.com.orgContact UsYour complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] (***'s Wife) [redacted] ***###-###-####-----Original Message-----From: [redacted] < [redacted] @***.com>To: [redacted] < [redacted] @***.com>Sent: Sun, Jul 30, 6:pmSubject: Choice HotelSent from my [redacted] Sedge+.-------- Original message --------From: " [redacted] ***." < [redacted] @***.com> Date: 7/30/7:PM (GMT-05:00) To:[email protected], [redacted] @***.com, [redacted] @ [redacted] .netSubject: Fwd: Choice Hotel Good Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017: Revdex.com®Start With Trust® | Online Complaint System Revdex.com.orgContact Us Your complaint has been submitted Thank you for submitting your complaint to usThe Revdex.com that will process your complaint is: Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaintWhat's next? Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited BusinessWould you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing List Regards, [redacted] (***'s Wife) [redacted] ***###-###-#### -----Original Message----- From: [redacted] < [redacted] @***.com> To: [redacted] < [redacted] @***.com> Sent: Sun, Jul 30, 6:pm Subject: Choice Hotel Sent from my [redacted] Sedge+ [redacted] Sent: 7/31/3:52:PM From: Revdex.com serving Metro Washington DC & Eastern Pennsylvania To: [redacted] Subject: Message received from the business about your complaint This complaint requires action on your partAfter reading this message - click here to view your optionsThis message originally read on 7/31/ Revdex.com serving Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005-PHONE:###-###-#### FAX:###-###-#### 7/31/ [redacted] Wilmington DE *** Dear [redacted] : This message is in regard to your complaint submitted on 7/30/against Choice Hotels International Your complaint was assigned ID [redacted] The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you The contents of this message are below or attached Please respond to this message in written form within daysThe text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, [redacted] The Revdex.com MESSAGE FROM BUSINESS:I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about the problems you experienced with a reservation at the Rodeway Inn in Belleville, new Jersey, and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist youJames P [redacted] Executive Guest Services tel ###-###-####fax ###-###-####[email protected] [redacted] Phoenix, AZ ***ChoiceHotels.com [redacted] ###-###-#### -----Original Message----- From: [redacted] ***< [redacted] @***.com> To: letusknow ; [redacted] < [redacted] @***.com>; [redacted] < [redacted] @ [redacted] .net> Sent: Sun, Jul 30, 7:pm Subject: Fwd: Choice Hotel Good Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017: Revdex.com®Start With Trust® | Online Complaint System Revdex.com.org Contact Us Your complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address: [email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] (***'s Wife) [redacted] ###-###-#### -----Original Message----- From: [redacted] < [redacted] @***.com> To: [redacted] < [redacted] @***.com> Sent: Sun, Jul 30, 6:pm Subject: Choice Hotel Sent from my [redacted] Sedge+[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That is not a promotion, it is deceptive a business advertising practiceChoice Hotels knew when the email was sent that I would have received over 8,points during my next stay regardless of this exclusive, time limited, bonus point offer they sent directly to my email addressTherefore Choice Hotels knew they were not going to award me any bonus points even though the offer was stated as such Regards, [redacted] ***
Hello ***, I do apologize for the frustration in the situation and understand the sense of urgency to resolveI have been in contact with our Choice Privileges departmentI have thoroughly explained the issues you’ve raisedAs a one-time courtesy, they have credited back 24,points per card redeemed for a total of 48,pointsThese have been added and are immediately available for your useYour new account balance is 64,I thank you for your patience whilst we resolved this matter and we look forward to your next stay with usTake care, Laura P [redacted] Coordinator, Executive Customer Relations CC [redacted]
Hello ***, I’m following up with you about our phone call following your experience at Econo LodgeThank you for taking the time out of your day and giving me the opportunity to help you I spoke to the hotel regarding your concerns and the General Manager agreed to process a refund in the amount of $At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication will help us maintain a higher standard of quality controlWe hope that we can continue to be your Choice in the future It’s been a privilege working with youIf you should need any further assistance I am just a phone call awayYou can reach me at ###-###-#### We look forward to having you back! Take Care, Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in response to your comments and feedback provided via the Revdex.com for your upcoming reservation at the Econo Lodge Inn & Suites in Montgomery, AL Please allow me to extend my apologies for any frustration and inconvenience you have experienced regarding this reservations non-cancellable and non-refundable policyWe would be happy to discuss this with you furtherPlease feel free to e-mail us at [email protected] or call us at ###-###-####When contacting us, please provide reference number [redacted] We look forward to speaking with you soonSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
[redacted] I'm writing on behalf of the Executive Offices of Choice Hotels International I am very sorry you did not receive the [redacted] Gift Card you had requestedUnfortunately there is no tracking once it has been mailedThe Choice Privileges points used to make the purchase were returned to your account on August 1, With this adjustment you now have 9,Choice Privileges points availableGuest comments tell us what we are doing right, what we are doing wrong and how we can improve Thus, your willingness to share your experience is genuinely appreciated Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests Again, we want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs Sincerely, James P [redacted] *** [redacted] *** [redacted] [redacted]
Dear [redacted] I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience We are most concerned about the pet fee charges incurred with the [redacted] *** in [redacted] South Carolina and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns is genuinely appreciated We have reviewed the billing information for this charge We show the hotel only charged you night for the pet fees They have refunded the remaining $today on your card Please keep in mind that credits can take a few days to show up on your accountIf you have any questions or concerns on this matter, please feel free to contact our office at [redacted] at your convenience, we will be delighted to assist you Sincerely, Kari SExecutive Guest Services tel [redacted] *** [redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It is Choice Hotels policy to suspend the commission of their partner properties when there is a dispute of paymentIt clearly states this on Choice Hotels franchisee website pageThe dispute is between Choice Hotels and the partner propertyI can assure you I will never set foot in another Choice Hotels affiliate Regards, [redacted]
I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about the problems you experienced with a reservation at the Comfort Inn in [redacted] Pennsylvania, and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at [redacted] or by email at [redacted] and reference case [redacted] we will be delighted to assist you James PExecutive Guest Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There was advertising The advertising said that if one stayed two times, the guest could stay one night free in the future Even though Choice Hotels has lowered the amount needed to stay one free night at the motel where I earned the points from 16,to 10,000, that is 2,less than required for a free night Regards, [redacted]
Dear [redacted] , I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your reservation concerns are genuinely appreciatedWe have noted your concerns and have forwarded this situation on for review You should be getting a response within 7-daysWe trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer If you have any further questions or concerns, please feel free to contact us at ###-###-####Sincerely, Kari SExecutive Guest Services tel ###-###-#### fax ###-###-#### [email protected] E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me However, I still do not understand why they NEVER responded to my NUMEROUS LETTERS and EMAILS I used the addresses provided on their website, and SURELY one of the many messages would have reached them and they IGNORED it That is unacceptable! Also, giving me points is just a token response They could have done much more BUT, I do not want to linger the point any longer They did a poor job handling this, but that is the way some businesses are today Sad story! Regards, [redacted]
I'm writing on behalf of the Executive Offices of Choice Hotels InternationalWe are most concerned about your recent experience at the [redacted] **, and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at 1-800-435-or by email at [redacted] we will be delighted to assist youPlease note that our office hours are Monday – Friday, AM to PM Central TimeSincerely, Beckie [redacted]
Hello [redacted] , Thank you for reaching out to us to share your concern with your recent experience with you Choice Privilege accountIt is disappointing to hear you did are unable to access your account I can see this matter is important to you so I forwarded your comments to the Choice Privilege departmentThey have advised me that they have contacted you to assist you in resetting your passwordPlease contact them back at your convenience for assistance If you should need any further assistance, I’ll be waiting with a smile and am just a phone call awayYou can reach me at ###-###-#### Take Care, Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear ***, I am writing from the Executive Offices for Choice HotelsI can only imagine how frustrating this is and I apologize you have had a poor experienceThey have done the investigation and have found that when the reservation was made you clicked on a room and then logged into your account and then took another room with the confirmation page showing two rooms I apologize we will have to stand behind the reservationI appreciate your letting us know of your concerns Paula M Executive Guest Services tel ###-###-#### fax ###-###-#### [redacted] Tell us why here
Dear [redacted] : I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your is genuinely appreciated.However, in order for us to promptly resolve the issues you raise, we need more information If you would, please contact us at [redacted] or send the following information back via email:Hotel Name:Hotel Address:Hotel Phone Number:Name on the reservation;Room Number:We look forward to researching this matter for you upon receipt of the information requested Sincerely,Kari Executive Customer RelationsReputation Management tel ###-###-####fax ###-###-####[email protected] E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.comCC: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your stay at the Econo Lodge Inn & Suites and your experience with our online booking processWe appreciate that you took the time to bring these matters to our attention and apologize for not fully meeting your expectations.We, at Choice Hotels International, value your businessWe realize that you have many options for accommodations and want to encourage your continued patronageIn this regard, and as a gesture of goodwill, we have offered you a final resolution of a refund check in the amount of $Should you accept this offer your check will arrive within six weeks.Your feedback is important to us and we hope you will view this matter as an isolated incident, an exception to the high standards of service and hospitality our hotels are known to offerWe look forward to providing quality accommodations for you in the future.Take Care,Shayla S [redacted] Coordinator, Executive Customer Relations [redacted]
Good Day, I have attached a screenshot of the guest stay detailsPlease let me know if I can assist furtherThank you, Johneshia Executive CoordinatorCC: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I contacted Choice Hotels Guest Relations Service Center twice on 08/15/and 08/22/and I spoke with a guest service representative and on 08/22/case # [redacted] was elevated to a supervisor of guest services The supervisor told thre is nothing Choice Hotels can do for me but to offer 3,points for Choice Hote to use at another stay with their hotelAny further refund or compensation would be the decision of the General Manager of the Quality Inn Suites Ocean Front VA Beach hotel and he was not willing to make any further adjustments I was told only the General Manager (Rajun V [redacted] , CHA) who is the owner of the hotel can make a refund to me on my bill and he has decided that he was not willing to go further in compensationIt was emphasized and explained to me by the supervisor that the Choice Hotels operates independently and they do not have to make any further consessions other than what the general manager's offer which is "25% off the room ($85.50) and 10% ($34.20) 10% just to make me happy." None of this makes me happy at all!!!! It is totally unacceptable to be compensated $(35%) when I paid a total of $for room # *** and another $for room # *** a total of $for two rooms at your hotel I am seeking full refund for my stay on 08/12/in the amount of $for room # ***, because of the injuries that I sustained to my face, neck and headaches from a picture frame falling off the wall, which was not secured by maintenance and caused the injury, which was verified by the general manager in his email offer, Notably, I did not rest the remainder of the night after sustaining the injury and I felt extremely uncomfortable for several days afterward recovering, and I am not 100% satisfied with the stay at Choice Hotels Choice Hotels is obligated to do everything they can possible to make their hotel safe for their guest and they did not do so in my case they showed extreme negligence in their act or omission results in a guest injury The offer has been declined.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have said many many many times that I NEVER saw ANYTHING stating the reservation was non-refundable, non-changeable, & unable to be cancelledI would NEVER have made the reservation if I had known or realized thisI WANT a REFUND of my money! This is nothing more than the company being inconsiderate & difficult.Regards, [redacted]
-------- Original message --------From: " [redacted] ***." < [redacted] @***.com> Date: 7/31/5:PM (GMT-05:00) To: [email protected], [redacted] @***.com, [email protected], [redacted] @***.com, [redacted] @ [redacted] .net Subject: Re: Choice Hotel Good Evening MrP [redacted] : I responding to your message sent through the Revdex.com portal from my e-mail; please review my e-mails below I am requesting a full refund to the card I used to book another hotel on 07/28/ The total paid for the hotel was $ If you have any other questions or concerns, I can be reached at ###-###-#### Tuesday -Friday, 4:p.m- p.mThank you for your time and prompt response to this matterRespectfully, [redacted] Sent from my [redacted] Sedge+.Sent from my [redacted] Sedge+.-------- Original message --------From: " [redacted] ***" < [redacted] @***.com>Date: 7/30/7:PM (GMT-05:00)To:[email protected], [redacted] @***.com, [redacted] @ [redacted] .netSubject: Fwd: Choice HotelGood Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017:Revdex.com®Start With Trust® | Online Complaint SystemRevdex.com.orgContact UsYour complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] (***'s Wife) [redacted] ***###-###-####-----Original Message-----From: [redacted] < [redacted] @***.com>To: [redacted] < [redacted] @***.com>Sent: Sun, Jul 30, 6:pmSubject: Choice HotelSent from my [redacted] Sedge+.-------- Original message --------From: " [redacted] ***." < [redacted] @***.com> Date: 7/30/7:PM (GMT-05:00) To:[email protected], [redacted] @***.com, [redacted] @ [redacted] .netSubject: Fwd: Choice Hotel Good Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017: Revdex.com®Start With Trust® | Online Complaint System Revdex.com.orgContact Us Your complaint has been submitted Thank you for submitting your complaint to usThe Revdex.com that will process your complaint is: Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address:[email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaintWhat's next? Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited BusinessWould you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing List Regards, [redacted] (***'s Wife) [redacted] ***###-###-#### -----Original Message----- From: [redacted] < [redacted] @***.com> To: [redacted] < [redacted] @***.com> Sent: Sun, Jul 30, 6:pm Subject: Choice Hotel Sent from my [redacted] Sedge+ [redacted] Sent: 7/31/3:52:PM From: Revdex.com serving Metro Washington DC & Eastern Pennsylvania To: [redacted] Subject: Message received from the business about your complaint This complaint requires action on your partAfter reading this message - click here to view your optionsThis message originally read on 7/31/ Revdex.com serving Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005-PHONE:###-###-#### FAX:###-###-#### 7/31/ [redacted] Wilmington DE *** Dear [redacted] : This message is in regard to your complaint submitted on 7/30/against Choice Hotels International Your complaint was assigned ID [redacted] The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you The contents of this message are below or attached Please respond to this message in written form within daysThe text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, [redacted] The Revdex.com MESSAGE FROM BUSINESS:I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about the problems you experienced with a reservation at the Rodeway Inn in Belleville, new Jersey, and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns and observations is genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist youJames P [redacted] Executive Guest Services tel ###-###-####fax ###-###-####[email protected] [redacted] Phoenix, AZ ***ChoiceHotels.com [redacted] ###-###-#### -----Original Message----- From: [redacted] ***< [redacted] @***.com> To: letusknow ; [redacted] < [redacted] @***.com>; [redacted] < [redacted] @ [redacted] .net> Sent: Sun, Jul 30, 7:pm Subject: Fwd: Choice Hotel Good Evening: We booked a room using points awarded to us from our stay in Inglewood, CA from 01/27/31/ Therefore, we used those points to book a room at the Rodeway Inn in Bellville, NJ Upon arrival, the area did not look safe, their was evident prostitution and drug dealings happening as we sat in the parking lot trying to call your guest services with numerous failed attempts We were placed on extremely long holds and ending up hanging up and calling back numerous times At any rate, we DID NOT STAY at the hotel and the staff practically followed us around the parking lot asking for the key back I took several pictures of the horrid conditions of the room which we did go in to look at and finally we came back outside and left We ended up booking a hotel at the Extended Stay in East Rutherford, NJ for $which we have the receipt for that was purchased on my wife's ( [redacted] ) card We would appreciate a refund of the $from you because we had to pay that money for another hotel and it took us hours to find another hotel on such short notice We even asked if you could provide a complimentary room at another hotel that was "better" and the representatives that we spoke to would NOT b/c we did "NOT" have enough points I even suggested transferring the points from the Rodeway Inn and allowing us to pay the remaining portion in cash and know one would help us As I mentioned, I took pictures and I will be reporting your company to the Revdex.com today I hope to hear from someone soon to rectify this matter Please note filed complaint w/the Revdex.com on 07/30/2017: Revdex.com®Start With Trust® | Online Complaint System Revdex.com.org Contact Us Your complaint has been submittedThank you for submitting your complaint to us.The Revdex.com that will process your complaint is:Revdex.com serving Metro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####Email Address: [email protected]: www.myRevdex.com.orgYou will hear from this Revdex.com soon regarding your complaint.What's next?Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplaceOr to find a great Revdex.com Accredited Business.Would you like to be added to our mailing list to receive other Revdex.com information?Yes, Add Me To Your Mailing ListRegards, [redacted] (***'s Wife) [redacted] ###-###-#### -----Original Message----- From: [redacted] < [redacted] @***.com> To: [redacted] < [redacted] @***.com> Sent: Sun, Jul 30, 6:pm Subject: Choice Hotel Sent from my [redacted] Sedge+[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That is not a promotion, it is deceptive a business advertising practiceChoice Hotels knew when the email was sent that I would have received over 8,points during my next stay regardless of this exclusive, time limited, bonus point offer they sent directly to my email addressTherefore Choice Hotels knew they were not going to award me any bonus points even though the offer was stated as such Regards, [redacted] ***
Hello ***, I do apologize for the frustration in the situation and understand the sense of urgency to resolveI have been in contact with our Choice Privileges departmentI have thoroughly explained the issues you’ve raisedAs a one-time courtesy, they have credited back 24,points per card redeemed for a total of 48,pointsThese have been added and are immediately available for your useYour new account balance is 64,I thank you for your patience whilst we resolved this matter and we look forward to your next stay with usTake care, Laura P [redacted] Coordinator, Executive Customer Relations CC [redacted]
Hello ***, I’m following up with you about our phone call following your experience at Econo LodgeThank you for taking the time out of your day and giving me the opportunity to help you I spoke to the hotel regarding your concerns and the General Manager agreed to process a refund in the amount of $At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication will help us maintain a higher standard of quality controlWe hope that we can continue to be your Choice in the future It’s been a privilege working with youIf you should need any further assistance I am just a phone call awayYou can reach me at ###-###-#### We look forward to having you back! Take Care, Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in response to your comments and feedback provided via the Revdex.com for your upcoming reservation at the Econo Lodge Inn & Suites in Montgomery, AL Please allow me to extend my apologies for any frustration and inconvenience you have experienced regarding this reservations non-cancellable and non-refundable policyWe would be happy to discuss this with you furtherPlease feel free to e-mail us at [email protected] or call us at ###-###-####When contacting us, please provide reference number [redacted] We look forward to speaking with you soonSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
[redacted] I'm writing on behalf of the Executive Offices of Choice Hotels International I am very sorry you did not receive the [redacted] Gift Card you had requestedUnfortunately there is no tracking once it has been mailedThe Choice Privileges points used to make the purchase were returned to your account on August 1, With this adjustment you now have 9,Choice Privileges points availableGuest comments tell us what we are doing right, what we are doing wrong and how we can improve Thus, your willingness to share your experience is genuinely appreciated Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests Again, we want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs Sincerely, James P [redacted] *** [redacted] *** [redacted] [redacted]
Dear [redacted] I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience We are most concerned about the pet fee charges incurred with the [redacted] *** in [redacted] South Carolina and I am writing to thank you for taking the time to bring this matter to our attention Your willingness to share your concerns is genuinely appreciated We have reviewed the billing information for this charge We show the hotel only charged you night for the pet fees They have refunded the remaining $today on your card Please keep in mind that credits can take a few days to show up on your accountIf you have any questions or concerns on this matter, please feel free to contact our office at [redacted] at your convenience, we will be delighted to assist you Sincerely, Kari SExecutive Guest Services tel [redacted] *** [redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It is Choice Hotels policy to suspend the commission of their partner properties when there is a dispute of paymentIt clearly states this on Choice Hotels franchisee website pageThe dispute is between Choice Hotels and the partner propertyI can assure you I will never set foot in another Choice Hotels affiliate Regards, [redacted]