Dear [redacted] ***, Thank you for taking the time to bring your concerns regarding the Choice Privileges program and our current summer promotion to our attentionWe want each guest’s experience to be a pleasant and enjoyable one and it is most disheartening to hear this was not the case for you I also want to thank you for being a loyal Choice Privileges member since As stated in the terms and conditions for Choice Privileges and for the summer promotion (which were agreed to when registering for the promotion), hotels stays in the following European countries are not eligible for points or promotions: Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway and SwedenDue to this, we are unable to grant your request for all points thought to have been earned along with awarding the promotion bonus points as wellAgain, thank you for your continued loyalty with the Choice Privileges programSincerely, Susan Susan A [redacted] Team Lead, Reputation Management tel ###-###-####fax ###-###-#### [redacted] @choicehotels.com E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com
Dear Mr [redacted] : I'm writing on behalf of MrSteve J***, President and CEO of Choice Hotels International, who has forwarded your comments to my attention He has asked me to review the concerns you have raised and follow up with you directly regarding your recent experience The comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding the issue of the Points Plus Cash Reservation you had made at the Clarion Inn & Suites in New Orleans, Louisiana.We trust that you will look upon this matter as an isolated incident that is not indicative of the exceptionally high standards of service and hospitality that our company is known to offer As per our conversation yesterday, I have given the information to our Choice Privileges Department to secure a refund for $We will be following up with you to make sure this has been taken care of Sincerely, Donna S*Executive Customer RelationsCC: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:You were led to believe Choice Hotels is still investigating my complaint, they are not! I never received the email you referenced from Choice Hotels on 4/27/Below in the email I received from Choice Hotels on 4/25/@ 3:pm:Dear [redacted] ,I am writing on behalf of the Executive Offices of Choice Hotels International We are concerned about the problems you recently experienced with the wrong name being added to your reservation, and we are writing to thank you for taking the time to bring these matters to our attention Please accept our apology.Guest comments tell us what we are doing right, what we are doing wrong and how we can improve Thus, your willingness to share your experience is genuinely appreciated Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests Your Choice Privilege account had been terminated We are sorry to see you go The investigation found the agent who made your reservation didn’t verify your Choice Privilege account information properly and again I apologize.Again, we want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs PaulaCoordinator, Executive Customer RelationsReputation Management tel ###-###-####fax ###-###-####Note: The paragraph marked in “Red or Bold” was omitted on your copy of the email from Choice Hotels and replaced with “Please know we will reach out to you within the 7-business days!”.My concern is not that their agent used the wrong Choice Member account, (I did all the investigating by providing evidence, which showing their agents negligence.) My concern is their agent may have fraudulently used or sold my credit card to a third party Choice Hotels has not and is unwilling to take any ownership and responsibility to investigate this possibilityIn a phone conversation on 4/25/with Paula in “Customer Relations” repeatedly stated Choice could not have fraudulently used my credit card and this issue is between me and my bankHer only offer was to award me with more Choice Privileges points, which I declined.You were led to believe Choice Hotels is still investigating my complaint, they are not, they have terminated my Choice Privileges account and glad to see me go! [redacted] Indianapolis, IN ***Phone ###-###-#### [redacted] @ [redacted] [redacted] Regards, [redacted]
Hello [redacted] , I received your Revdex.com complaint about your experience with Quality Inn in Merrimack, NHAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality control I attempted calling the number [redacted] provided by Revdex.com but received a message advising the phone number was disconnectI attempted calling the second number [redacted] provided by Revdex.comI have a left a voicemail today at approximately 2:PM MSTI would welcome a chance to catch up with you when you have a minute to spareYou can reach me at (***) [redacted] I look forward to hearing from you! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello [redacted] , I received your complaint via the Revdex.com about your experience with the Comfort Inn O’Hare – Convention CenterAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlI regret not being able to speak with you over the phone todayI have left a voicemailIn reviewing the systems investigation results, the Park + Fly rate plan was selected and viewed for an arrival date of 8/8/The arrival date was changed to 8/16/The Park + Fly was not available for this timeframeTherefore, the Best Available Rate was available and booked for the reservationDuring the check-out process, all relevant information is displayed to review and confirm, including the rate plan selectedThis was confirmed at the Best Available Rate planAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brandsWe look forward to having you back! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations CC: [redacted]
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in regards to your complaint we received through the Revdex.com [redacted] , Choice Hotels has documented and addressed your concerns, however, we will not be providing any compensation for this matterWe have considered his matter closedWe hope you will understandSincerely, Jose AGuest Services Choice Hotels International Tel [redacted] [email protected] Mayo Boulevard Phoenix, AZ ChoiceHotels.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Nothing was done to resolve this issue other than an apology I asked for a refund because I paid $for 2-hours at this hotel The response didn’t even address the issue, or give any kind of resolve directly related to my complaint Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they did nothing to accommodate me for the inconvenience that I had to go throughThey could have least treated us to a night, after having to go through such horrible serviceThis hotel made my brother go outside, and they also overcharged meWhen I called to let him know, he said that he got a different rate, and I had to argue with him about my money! I will never do business with this brand EVER! Regards, [redacted]
Dear [redacted] : I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your experience with the customer service agents and points.com is genuinely appreciatedYour comments have been duly noted by our office and forwarded on to the appropriate parties for review and corrective action We do show they have forwarded your concerns on to be rectified, and you would be receiving an email when this matter has been taken care of.We trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer If you have any further questions or concerns, please feel free to contact us at [redacted] Sincerely, Kari SExecutive Customer RelationsReputation Management Choice Hotels InternationalE Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC: [redacted] Kari SExecutive Customer RelationsReputation Management tel ###-###-####fax ###-###-####[email protected] E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC: [redacted]
Dear ***, My name is Kevin and I'm writing from Executive Guest Services atChoice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciated We are very concerned about the issue you experienced with your reservation at the Econo Lodge located in Manchester, VermontYour willingness to share your concerns and observations is genuinely appreciated We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [redacted] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist you Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards, Kevin CExecutive Guest Services [redacted] Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] CC: [redacted]
Dear [redacted] ,My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciatedWe are very concerned about the issues you experienced during your recent stay at the [redacted] Inn located in Fallbrook, CaliforniaYour willingness to share your concerns and observations is genuinely appreciated.We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist you.Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards,Kevin C.Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected] [redacted] ere
Below is copy of response sent to [redacted] : Dear ***: Thank you for your most recent inquiry regarding the Comfort Inn located in Lake Charles, LAOur goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright manner Since each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property With this in mind, we must defer to the hotel for their response to your comments regarding one of their policies We have reviewed our records and they indicate that this hotel has acknowledged your concerns It was disappointing to learn that you found their efforts to be unsatisfactory However, Choice Hotels International considers the hotel's decision to be final We apologize for any frustration this may have caused and would like to thank you for raising your concerns with usWe look forward to serving your future lodging needs Sincerely, Gary D [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com E Mayo Boulevard Phoenix, AZ ChoiceHotels.com cc: LA
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Dear [redacted] ,Thank you for your assistance in this matter Although I continue to receive spam calls, it seems the business does not claim responsibility for releasing my contact information.At this point, I have only my experience to attest to the unwanted calls, which started immediately following my submitting information to them Thank you again, and happy holidays [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good Afternoon ***, Thank you for reaching out to us to share your concern with the “Stay Two Times, Earn a $gift card” Promotion, offered through the Choice Privileges programI’m reaching out to you following your Revdex.com complaintWe appreciate that you are taking the time to contact us with them I have researched your concerns to ensure we covered all basesOur website displays all relevant information pertaining to your promotionOur promotion currently advertises “Take two separate trips and earn enough points to redeem for a discounted $gift card from participating retailers.”From there the terms and conditions of the promotion read: *Promotion registration required at ChoiceHotels.com/giftcard before check-outMembers must book trips via ChoiceHotels.com, the Choice Hotels mobile app, or 800.4CHOICE at qualifying ratesCorporate travelers may book through a travel agent or corporate online booking systemChoice Privileges member number must be provided upon check-inAfter a second qualifying trip with arrival between 5/12/and 8/18/16, members will be awarded enough bonus points to reach the 8,point level, which can be redeemed until 09/30/for one (1) $gift card at selected retailersPlease see a list of participating retailers here: ChoiceHotels.com/giftcardTerms and conditions apply to $gift card optionsSee card for detailsA trip is defined as a stay that is any number of consecutive nights at one hotel regardless of check-ins or check-outsTrips at vacation rental property locations and stays booked with the SEGEN rate code do not qualify for promotional bonus pointsTo be eligible to earn the bonus, members must set their earning preference to Choice Privileges points in their online accountAny change made to earning preference will remain in effect after the promotion has endedAllow hours from check-out for points to postYou must maintain an address in the U.S(including U.Sterritories) or Canada to be eligible for this promotionFor Choice Privileges program details, eligible rates, eligible countries and point redemption rules, visit choiceprivileges.comHotels are independently owned and operatedWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands We look forward to having you back! Take Care, Shayla S [redacted] Coordinator, Executive Desk/GM Coaching Reputation Management [redacted] @choicehotels.com [redacted] Phoenix, AZ [redacted] ChoiceHotels.com Tell us why here
Hi [redacted] , The Choice Privileges promotions have certain terms and conditions which must be adhered toThese terms and conditions can be found on https://www.choicehotels.com/deals/free-night and are agreed to when a member registers for the promotionThe rules of each promotion are also located at the front counter of each Choice Hotel and in the breakfast area Free nights start at only 6,points and the point values of hotels vary based on location and time of yearFree nights can range up to 35,points per nightThe spring promotion awards a free night equal to 8,points once two separate qualifying stays are in your accountAs stated on the promotional material, most Choice Hotels are more than 8,points per nightAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands We look forward to having you back! Johneshia D [redacted] Coordinator, Executive Customer Relations Reputation Management [redacted] Phoenix, AZ [redacted] ChoiceHotels.com
Dear [redacted] I am writing on behalf of the Executive Staff of Choice Hotels International We received your e-mail regarding your experience at the Quality Inn located in Bossier, LA I am writing to thank you for taking the time to bring your concerns to our attention A stay at one of our locations should be a relaxing and comfortable situation, and I’m very sorry to hear that it was not for you By bringing these matters to our attention, it gives us an opportunity to ensure that these matters are addressed and corrected I was disheartened to read about the less than pleasant experience you endured while staying with usWe aim to provide comfortable and relaxing accommodations to each of our guests, and it appears that goal was not met this time aroundI am truly sorry for thatI assure you your comments and concerns have been duly noted by our officesChoice Hotels is committed to helping facilitate corrective action and ensuring that appropriate changes are made with the hotel directly We want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-####[email protected] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ***, Thank you for taking the time to bring your concerns regarding the Choice Privileges program and our current summer promotion to our attentionWe want each guest’s experience to be a pleasant and enjoyable one and it is most disheartening to hear this was not the case for you I also want to thank you for being a loyal Choice Privileges member since As stated in the terms and conditions for Choice Privileges and for the summer promotion (which were agreed to when registering for the promotion), hotels stays in the following European countries are not eligible for points or promotions: Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway and SwedenDue to this, we are unable to grant your request for all points thought to have been earned along with awarding the promotion bonus points as wellAgain, thank you for your continued loyalty with the Choice Privileges programSincerely, Susan Susan A [redacted] Team Lead, Reputation Management tel ###-###-####fax ###-###-#### [redacted] @choicehotels.com E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com
Dear Mr [redacted] : I'm writing on behalf of MrSteve J***, President and CEO of Choice Hotels International, who has forwarded your comments to my attention He has asked me to review the concerns you have raised and follow up with you directly regarding your recent experience The comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding the issue of the Points Plus Cash Reservation you had made at the Clarion Inn & Suites in New Orleans, Louisiana.We trust that you will look upon this matter as an isolated incident that is not indicative of the exceptionally high standards of service and hospitality that our company is known to offer As per our conversation yesterday, I have given the information to our Choice Privileges Department to secure a refund for $We will be following up with you to make sure this has been taken care of Sincerely, Donna S
*Executive Customer RelationsCC: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:You were led to believe Choice Hotels is still investigating my complaint, they are not! I never received the email you referenced from Choice Hotels on 4/27/Below in the email I received from Choice Hotels on 4/25/@ 3:pm:Dear [redacted] ,I am writing on behalf of the Executive Offices of Choice Hotels International We are concerned about the problems you recently experienced with the wrong name being added to your reservation, and we are writing to thank you for taking the time to bring these matters to our attention Please accept our apology.Guest comments tell us what we are doing right, what we are doing wrong and how we can improve Thus, your willingness to share your experience is genuinely appreciated Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests Your Choice Privilege account had been terminated We are sorry to see you go The investigation found the agent who made your reservation didn’t verify your Choice Privilege account information properly and again I apologize.Again, we want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs PaulaCoordinator, Executive Customer RelationsReputation Management tel ###-###-####fax ###-###-####Note: The paragraph marked in “Red or Bold” was omitted on your copy of the email from Choice Hotels and replaced with “Please know we will reach out to you within the 7-business days!”.My concern is not that their agent used the wrong Choice Member account, (I did all the investigating by providing evidence, which showing their agents negligence.) My concern is their agent may have fraudulently used or sold my credit card to a third party Choice Hotels has not and is unwilling to take any ownership and responsibility to investigate this possibilityIn a phone conversation on 4/25/with Paula in “Customer Relations” repeatedly stated Choice could not have fraudulently used my credit card and this issue is between me and my bankHer only offer was to award me with more Choice Privileges points, which I declined.You were led to believe Choice Hotels is still investigating my complaint, they are not, they have terminated my Choice Privileges account and glad to see me go! [redacted] Indianapolis, IN ***Phone ###-###-#### [redacted] @ [redacted] [redacted] Regards, [redacted]
Hello [redacted] , I received your Revdex.com complaint about your experience with Quality Inn in Merrimack, NHAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality control I attempted calling the number [redacted] provided by Revdex.com but received a message advising the phone number was disconnectI attempted calling the second number [redacted] provided by Revdex.comI have a left a voicemail today at approximately 2:PM MSTI would welcome a chance to catch up with you when you have a minute to spareYou can reach me at (***) [redacted] I look forward to hearing from you! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello [redacted] , I received your complaint via the Revdex.com about your experience with the Comfort Inn O’Hare – Convention CenterAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlI regret not being able to speak with you over the phone todayI have left a voicemailIn reviewing the systems investigation results, the Park + Fly rate plan was selected and viewed for an arrival date of 8/8/The arrival date was changed to 8/16/The Park + Fly was not available for this timeframeTherefore, the Best Available Rate was available and booked for the reservationDuring the check-out process, all relevant information is displayed to review and confirm, including the rate plan selectedThis was confirmed at the Best Available Rate planAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brandsWe look forward to having you back! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations CC: [redacted]
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in regards to your complaint we received through the Revdex.com [redacted] , Choice Hotels has documented and addressed your concerns, however, we will not be providing any compensation for this matterWe have considered his matter closedWe hope you will understandSincerely, Jose AGuest Services Choice Hotels International Tel [redacted] [email protected] Mayo Boulevard Phoenix, AZ ChoiceHotels.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Nothing was done to resolve this issue other than an apology I asked for a refund because I paid $for 2-hours at this hotel The response didn’t even address the issue, or give any kind of resolve directly related to my complaint Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they did nothing to accommodate me for the inconvenience that I had to go throughThey could have least treated us to a night, after having to go through such horrible serviceThis hotel made my brother go outside, and they also overcharged meWhen I called to let him know, he said that he got a different rate, and I had to argue with him about my money! I will never do business with this brand EVER! Regards, [redacted]
Dear [redacted] : I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your experience with the customer service agents and points.com is genuinely appreciatedYour comments have been duly noted by our office and forwarded on to the appropriate parties for review and corrective action We do show they have forwarded your concerns on to be rectified, and you would be receiving an email when this matter has been taken care of.We trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer If you have any further questions or concerns, please feel free to contact us at [redacted] Sincerely, Kari SExecutive Customer RelationsReputation Management Choice Hotels InternationalE Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC: [redacted] Kari SExecutive Customer RelationsReputation Management tel ###-###-####fax ###-###-####[email protected] E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC: [redacted]
Dear ***, My name is Kevin and I'm writing from Executive Guest Services atChoice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciated We are very concerned about the issue you experienced with your reservation at the Econo Lodge located in Manchester, VermontYour willingness to share your concerns and observations is genuinely appreciated We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [redacted] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist you Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards, Kevin CExecutive Guest Services [redacted] Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] CC: [redacted]
Dear [redacted] ,My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciatedWe are very concerned about the issues you experienced during your recent stay at the [redacted] Inn located in Fallbrook, CaliforniaYour willingness to share your concerns and observations is genuinely appreciated.We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist you.Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards,Kevin C.Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected] [redacted] ere
Below is copy of response sent to [redacted] : Dear ***: Thank you for your most recent inquiry regarding the Comfort Inn located in Lake Charles, LAOur goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright manner Since each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property With this in mind, we must defer to the hotel for their response to your comments regarding one of their policies We have reviewed our records and they indicate that this hotel has acknowledged your concerns It was disappointing to learn that you found their efforts to be unsatisfactory However, Choice Hotels International considers the hotel's decision to be final We apologize for any frustration this may have caused and would like to thank you for raising your concerns with usWe look forward to serving your future lodging needs Sincerely, Gary D [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com E Mayo Boulevard Phoenix, AZ ChoiceHotels.com cc: LA
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Dear [redacted] ,Thank you for your assistance in this matter Although I continue to receive spam calls, it seems the business does not claim responsibility for releasing my contact information.At this point, I have only my experience to attest to the unwanted calls, which started immediately following my submitting information to them Thank you again, and happy holidays [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good Afternoon ***, Thank you for reaching out to us to share your concern with the “Stay Two Times, Earn a $gift card” Promotion, offered through the Choice Privileges programI’m reaching out to you following your Revdex.com complaintWe appreciate that you are taking the time to contact us with them I have researched your concerns to ensure we covered all basesOur website displays all relevant information pertaining to your promotionOur promotion currently advertises “Take two separate trips and earn enough points to redeem for a discounted $gift card from participating retailers.”From there the terms and conditions of the promotion read: *Promotion registration required at ChoiceHotels.com/giftcard before check-outMembers must book trips via ChoiceHotels.com, the Choice Hotels mobile app, or 800.4CHOICE at qualifying ratesCorporate travelers may book through a travel agent or corporate online booking systemChoice Privileges member number must be provided upon check-inAfter a second qualifying trip with arrival between 5/12/and 8/18/16, members will be awarded enough bonus points to reach the 8,point level, which can be redeemed until 09/30/for one (1) $gift card at selected retailersPlease see a list of participating retailers here: ChoiceHotels.com/giftcardTerms and conditions apply to $gift card optionsSee card for detailsA trip is defined as a stay that is any number of consecutive nights at one hotel regardless of check-ins or check-outsTrips at vacation rental property locations and stays booked with the SEGEN rate code do not qualify for promotional bonus pointsTo be eligible to earn the bonus, members must set their earning preference to Choice Privileges points in their online accountAny change made to earning preference will remain in effect after the promotion has endedAllow hours from check-out for points to postYou must maintain an address in the U.S(including U.Sterritories) or Canada to be eligible for this promotionFor Choice Privileges program details, eligible rates, eligible countries and point redemption rules, visit choiceprivileges.comHotels are independently owned and operatedWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands We look forward to having you back! Take Care, Shayla S [redacted] Coordinator, Executive Desk/GM Coaching Reputation Management [redacted] @choicehotels.com [redacted] Phoenix, AZ [redacted] ChoiceHotels.com Tell us why here
Hi [redacted] , The Choice Privileges promotions have certain terms and conditions which must be adhered toThese terms and conditions can be found on https://www.choicehotels.com/deals/free-night and are agreed to when a member registers for the promotionThe rules of each promotion are also located at the front counter of each Choice Hotel and in the breakfast area Free nights start at only 6,points and the point values of hotels vary based on location and time of yearFree nights can range up to 35,points per nightThe spring promotion awards a free night equal to 8,points once two separate qualifying stays are in your accountAs stated on the promotional material, most Choice Hotels are more than 8,points per nightAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands We look forward to having you back! Johneshia D [redacted] Coordinator, Executive Customer Relations Reputation Management [redacted] Phoenix, AZ [redacted] ChoiceHotels.com
This complaint is not for my locationI am the Best Western Pentagon Hotel and not the Comfort Inn
Dear [redacted] I am writing on behalf of the Executive Staff of Choice Hotels International We received your e-mail regarding your experience at the Quality Inn located in Bossier, LA I am writing to thank you for taking the time to bring your concerns to our attention A stay at one of our locations should be a relaxing and comfortable situation, and I’m very sorry to hear that it was not for you By bringing these matters to our attention, it gives us an opportunity to ensure that these matters are addressed and corrected I was disheartened to read about the less than pleasant experience you endured while staying with usWe aim to provide comfortable and relaxing accommodations to each of our guests, and it appears that goal was not met this time aroundI am truly sorry for thatI assure you your comments and concerns have been duly noted by our officesChoice Hotels is committed to helping facilitate corrective action and ensuring that appropriate changes are made with the hotel directly We want to thank you for taking the time to share your concerns with us We want Choice Hotels to remain your first choice when you travel We look forward to serving your future lodging needs Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-####[email protected] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]