Dear [redacted] , I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about your recent experience with the Quality Inn in North Vernon, IN and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedOur goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright mannerSince each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property With this in mind, we must defer to the hotel for their response to your comments regarding one of their policies We have reviewed our records and they indicate that this hotel has acknowledged your concerns It was disappointing to learn that you found their efforts to be unsatisfactory However, Choice Hotels International considers the hotel's decision to be final We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us We look forward to serving your future lodging needsSincerely, Beckie W, Coordinator, Executive Customer Relations Reputation Management
Good morning [redacted] , My name is Bryce and I'm writing from the Executive Customer Relations Department of Choice Hotels InternationalWe received your comments submitted via the Revdex.com, and are following up with you regarding your recent experienceI am extremely disappointed to hear of your shortfalls and inconveniencesThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your experience with cancelling a prepaid reservation is genuinely appreciatedWhile there is no way we can refund a non-refundable reservation, we are more than happy to discuss your grievances with this reservation type and talk about ways this can be avoided both with Choice Hotels as well as other hotel chains that offer Prepaid reservationsI would welcome a chance to catch up with you when you have a minute to spareYour concerns have been documented on Comment ID You can reach me at ###-###-#### or at [email protected] Executive Office is open from 7:00AM until 6:00PM Central and I will be here until the moment we are closedI look forward to hearing from you! Take Care, CC: [redacted] Tell us why here
Hello ***, I received your complaint via the Revdex.comAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlI would welcome a chance to speak with you to get your reservation information when you have a minute to spareYou can reach us at [redacted] We look forward to hearing from you! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations CC: [redacted]
Dear [redacted] , I'm writing on behalf of the Executive Offices of Choice Hotels InternationalWe are most concerned about your recent experience with our Choice Privileges Department and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedWe would like to look into this matter immediately for you and was hoping you could verify the address of the property that you stayed at and your Choice Rewards account number at [email protected] or if you prefer you are welcome to contact our office at ###-###-#### and we will be delighted to assist youPlease note that our office hours are Monday Friday, AM to PM Central TimeSincerely, Beckie Executive Guest Services [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I contacted the company and was not convince that they truly understood the amount of frustration they caused my wife and IConsequently, my wife and I discussed this situation and have agreed that an acceptable solution would be to 1) be reimbursed for the full cost of the hotel room that we did not use and 2) allow us to have two nights at one of their hotels of our choosing within the next year from acceptance of this proposalThis should not include any black out nights or limited locationsIf they are in agreement with this proposal, then we will accept and close this issue Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Choice Hotels refuses to admit that their Online reservation system completely blurbed causing the reservation date of the same day I made it instead of the following week as well as asking for a second credit card which then booked two rooms as it booked us twice Their online reservation system would not accept my initial [redacted] credit card and came back with Red letters stating I needed to use a different credit card; which I did The initial card Did go through and I was then booked twice(and for the wrong date) Regards, [redacted]
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International regarding your upcoming reservation at the Sleep Inn Gateway in Savannah, GAI would like to thank you for your message and contacting us regarding the rate concernsOur records indicate you spoke with my colleague, Kevin, today and he has assisted with confirming your reservation at the rate you were quoted for your stayYour comments are on record under reference number [redacted] If you should have any additional questions or require further assistance, please feel free to e-mail us at [email protected] or call us at ###-###-####Sincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
Choice Hotels Executive Desk East Mayo Blvd Ste Phoenix, AZ February 9, Hello [redacted] , it is my pleasure to assist you My name is Shayla and I'm writing from the Executive Customer Relations Department of Choice Hotels InternationalPer your communication with Cathy on February 22nd, 2017, points have been awarded for the following stays: [redacted] - [redacted] -79.00-Night-***-01/14/17-points [redacted] - [redacted] ***-79.00-Night-***-01/14/17-points ALSO EARNED DOUBLE POINTS + [redacted] - [redacted] ***-79.00-Nights-***-01/14/17-points We apologize for any frustration this may have caused and look forward to serving your future lodging needs Sincerely, Shayla Coordinator, Executive Customer Relations Ph# ###-###-#### Fax# ###-###-#### Email: [email protected] CC: [redacted]
UI","sans-serif # mso-style-textfill-fill- #4A452A;mso-style-textfill-fill-theme>Hello ***, I’m following up with you about your communication from the Revdex.com following your experience at Comfort Suites in Allentown, PAThank you for taking the time out of your day and giving me the opportunity to help you I previously forwarded your concerns to the hotel management I show at this time the Comfort Suites has refunded $for the breakfast concerns you had while visiting the property At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication will help us maintain a higher standard of quality controlWe hope that we can continue to be your Choice in the future We look forward to having you back! Take Care, Rob M [redacted] Executive Coordinator, Reputation Management
Dear ***,I appreciate that you contacted Choice Hotels regarding your recent stayI see that you are already working with my colleague Paula concerning this issue Paula’s reply is below.Thank you again for contacting Choice HotelsI hope for a quick resolution that will allow you to continue staying at Choice Hotels with confidenceKind regards, Kevin C.Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected]’s reply to your inquiry: Dear [redacted] and ***, It is a pleasure to assist youMy name is Paula with the Executive desk for Choice HotelsI can understand your frustration with being told you have two reservations thinking you had one and told that it would be cancelledThen being charged for the breakfast on top of thisI apologize for thisIn researching this I have found that the reservations were made on two different days and on two different websitesBoth of these you would have to have given a credit card forI have reached out to the hotel and they are looking into this for meI will be in touch when I have more information for youThank you for choosing Choice Hotels! Have a Happy Holiday! Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-#### [redacted] here
Dear [redacted] , My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels and for your Choice Privileges membershipBoth are greatly appreciatedWe are very concerned with the issues you experienced with your reservation at the Quality Inn & Suites Haywood Mall AreaYour willingness to share your concerns and observations is truly appreciatedWe would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist youThank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards, Kevin CExecutive Guest Services East Mayo Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]: [redacted]
[redacted] [redacted] I am rejecting this response because: Its clear the company didnt read the complaint or even attempt to address my concerns Just another globalist company thats people don't belong in our great country This whole company is garbage Especially the phone employees, third world sm [redacted]
Hello [redacted] , I read your email about the difficulty you had recentlyI want to ensure we have all the details so this situation can be swiftly addressedWe would like to speak with you to get that information at your earliest conveniencePlease give us a call at ###-###-#### use reference # [redacted] The details we still need are: Hotel Name, Hotel Street Address, Hotel City and State, Date of your arrival/reservation, Confirmation Number, Name Reservation was InWhen you call, our friendly agents will be happy to further assist If you would prefer to send the information in writing please reply to this email I look forward to speaking with you soon Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com CC [redacted]
Dear [redacted] , I hope you’re doing well todayMy name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels InternationalI would like to thank you for taking the time to provide feedback regarding your experience with our customer service and tech support, as well as your corporate discount not working properly on the Choice Hotels Mobile AppPlease rest assured, I am here to assist While reviewing your Choice Privileges account, I did find that your corporate ID is listed on your Choice Privileges profileWhen inputting your membership details into our Central Reservations system to act as if to make a reservation, I am also alerted that there is a corporate ID attached to your membership numberThis is definitely something that we would like to take a further look into for a better understanding, and in hopes that we may resolve this issue for you So that we may explore our options and do some basic troubleshooting, please give us a call at [redacted] or e-mail us at [redacted] Any specific details such as any error messages you receive from the mobile app or your laptop would be greatly appreciatedWhen contacting us, please provide reference number We are committed to assisting you and resolving these issues for youWe look forward to hearing from you soon Sincerely, Jose A [redacted] Guest Services Choice Hotels International
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Crystal did not cancel the rooms nor did any one elseI spent hours on the phone with your representative who put me on hold while he spoke to John, the hotel manager ,and then again while he spoke to Jody at the front deskThey both confirmed the amount of rooms I had and also rooms booked under my spouseI am out more than 6,points and several hours of timeMy spouse is out more than pointsperhaps next year my group should stay at the nearby [redacted] and get IHG points if Choice does not care any more about loyalty? I deserve a minimum of 20,points since that would not even come close to what it cost to stay there with points 25,points equals one night!!!Regards, [redacted]
Hello [redacted] , I received your complaint via the Revdex.com about your experience with Quality Inn near FtMeadeAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlA complaint was filed with the hotel for youThe hotel had charged for one night’s room and tax on 8/29/for a total of $This was fully refunded on 10/28/Please allow up to business days for this to show as a reflection in your account depending on your bank’s processingAdditionally, our hotels are independently owned and operated – rates from hotel to hotel may varyWe are unable to override the rates for the [redacted] Inn Conference Center in Bowie, Maryland in which you stayedWe’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsWe look forward to having you back! Laura P [redacted] Coordinator, Executive Customer Relations Reputation Management CC [redacted]
Dear [redacted] ***, My name is Jose and I am writing on behalf of the Executive Offices for Choice Hotels InternationalI would like to thank you your replyOur records indicate that we spoke with you on August 28, and resolved this matter to your satisfactionIf you wish to discuss this further, please contact us at ###-###-#### or [email protected], Jose Executive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com
Dear ***, Thank you for getting back to usIt is greatly appreciated We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [redacted] with any additional detailsWe would be happy to assist youPlease refer to comment ID [redacted] Thank you again for contacting Choice HotelsWe look forward to hearing from youKind regards, Kevin CExecutive Guest Services [redacted] Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]
Dear [redacted] Thank you for contacting us about your experience with our online reservation service It’s disappointing to hear that this caused you frustration After an examination of our records, I have found that you selected to book the SAPR rate, which is a prepaid, non-cancellable reservation You are notified three times throughout the reservation process that you cannot cancel or change this type of reservation Our systems inquiry showed from your browsing session that two rooms were selected and this was displayed accurately on the checkout pageI apologize that I cannot assist you further with this matter I have attached a copy of the terms and conditions you agreed to as listed on the website I do hope you will give us another chance in the future to show you what a great experience you can have with Choice Hotels Michael *P [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in response to your comments via the Revdex.com and your reservation at the [redacted] *** in Stratton, COI am disheartened to hear of the experience you encountered, and the frustration causedWe would like to the opportunity to speak with you further, and gather additional information so that we may review our options to rectify this matter for youAt your earliest convenience, please feel free to e-mail us at [email protected] or call us at ###-###-####Your statement and concerns have been documented with reference number [redacted] We look forward to hearing from you soonSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
Dear [redacted] , I'm writing on behalf of the Executive Offices of Choice Hotels International We are most concerned about your recent experience with the Quality Inn in North Vernon, IN and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedOur goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright mannerSince each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property With this in mind, we must defer to the hotel for their response to your comments regarding one of their policies We have reviewed our records and they indicate that this hotel has acknowledged your concerns It was disappointing to learn that you found their efforts to be unsatisfactory However, Choice Hotels International considers the hotel's decision to be final We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us We look forward to serving your future lodging needsSincerely, Beckie W, Coordinator, Executive Customer Relations Reputation Management
Good morning [redacted] , My name is Bryce and I'm writing from the Executive Customer Relations Department of Choice Hotels InternationalWe received your comments submitted via the Revdex.com, and are following up with you regarding your recent experienceI am extremely disappointed to hear of your shortfalls and inconveniencesThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding your experience with cancelling a prepaid reservation is genuinely appreciatedWhile there is no way we can refund a non-refundable reservation, we are more than happy to discuss your grievances with this reservation type and talk about ways this can be avoided both with Choice Hotels as well as other hotel chains that offer Prepaid reservationsI would welcome a chance to catch up with you when you have a minute to spareYour concerns have been documented on Comment ID You can reach me at ###-###-#### or at [email protected] Executive Office is open from 7:00AM until 6:00PM Central and I will be here until the moment we are closedI look forward to hearing from you! Take Care, CC: [redacted] Tell us why here
Hello ***, I received your complaint via the Revdex.comAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlI would welcome a chance to speak with you to get your reservation information when you have a minute to spareYou can reach us at [redacted] We look forward to hearing from you! Take Care, Laura P [redacted] Coordinator, Executive Customer Relations CC: [redacted]
Dear [redacted] , I'm writing on behalf of the Executive Offices of Choice Hotels InternationalWe are most concerned about your recent experience with our Choice Privileges Department and I am writing to thank you for taking the time to bring this matter to our attentionYour willingness to share your concerns and observations is genuinely appreciatedWe would like to look into this matter immediately for you and was hoping you could verify the address of the property that you stayed at and your Choice Rewards account number at [email protected] or if you prefer you are welcome to contact our office at ###-###-#### and we will be delighted to assist youPlease note that our office hours are Monday Friday, AM to PM Central TimeSincerely, Beckie Executive Guest Services [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I contacted the company and was not convince that they truly understood the amount of frustration they caused my wife and IConsequently, my wife and I discussed this situation and have agreed that an acceptable solution would be to 1) be reimbursed for the full cost of the hotel room that we did not use and 2) allow us to have two nights at one of their hotels of our choosing within the next year from acceptance of this proposalThis should not include any black out nights or limited locationsIf they are in agreement with this proposal, then we will accept and close this issue Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Choice Hotels refuses to admit that their Online reservation system completely blurbed causing the reservation date of the same day I made it instead of the following week as well as asking for a second credit card which then booked two rooms as it booked us twice Their online reservation system would not accept my initial [redacted] credit card and came back with Red letters stating I needed to use a different credit card; which I did The initial card Did go through and I was then booked twice(and for the wrong date) Regards, [redacted]
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International regarding your upcoming reservation at the Sleep Inn Gateway in Savannah, GAI would like to thank you for your message and contacting us regarding the rate concernsOur records indicate you spoke with my colleague, Kevin, today and he has assisted with confirming your reservation at the rate you were quoted for your stayYour comments are on record under reference number [redacted] If you should have any additional questions or require further assistance, please feel free to e-mail us at [email protected] or call us at ###-###-####Sincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]
Choice Hotels Executive Desk East Mayo Blvd Ste Phoenix, AZ February 9, Hello [redacted] , it is my pleasure to assist you My name is Shayla and I'm writing from the Executive Customer Relations Department of Choice Hotels InternationalPer your communication with Cathy on February 22nd, 2017, points have been awarded for the following stays: [redacted] - [redacted] -79.00-Night-***-01/14/17-points [redacted] - [redacted] ***-79.00-Night-***-01/14/17-points ALSO EARNED DOUBLE POINTS + [redacted] - [redacted] ***-79.00-Nights-***-01/14/17-points We apologize for any frustration this may have caused and look forward to serving your future lodging needs Sincerely, Shayla Coordinator, Executive Customer Relations Ph# ###-###-#### Fax# ###-###-#### Email: [email protected] CC: [redacted]
UI","sans-serif # mso-style-textfill-fill- #4A452A;mso-style-textfill-fill-theme>Hello ***, I’m following up with you about your communication from the Revdex.com following your experience at Comfort Suites in Allentown, PAThank you for taking the time out of your day and giving me the opportunity to help you I previously forwarded your concerns to the hotel management I show at this time the Comfort Suites has refunded $for the breakfast concerns you had while visiting the property At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication will help us maintain a higher standard of quality controlWe hope that we can continue to be your Choice in the future We look forward to having you back! Take Care, Rob M [redacted] Executive Coordinator, Reputation Management
Dear ***,I appreciate that you contacted Choice Hotels regarding your recent stayI see that you are already working with my colleague Paula concerning this issue Paula’s reply is below.Thank you again for contacting Choice HotelsI hope for a quick resolution that will allow you to continue staying at Choice Hotels with confidenceKind regards, Kevin C.Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected]’s reply to your inquiry: Dear [redacted] and ***, It is a pleasure to assist youMy name is Paula with the Executive desk for Choice HotelsI can understand your frustration with being told you have two reservations thinking you had one and told that it would be cancelledThen being charged for the breakfast on top of thisI apologize for thisIn researching this I have found that the reservations were made on two different days and on two different websitesBoth of these you would have to have given a credit card forI have reached out to the hotel and they are looking into this for meI will be in touch when I have more information for youThank you for choosing Choice Hotels! Have a Happy Holiday! Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-#### [redacted] here
Dear [redacted] , My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels and for your Choice Privileges membershipBoth are greatly appreciatedWe are very concerned with the issues you experienced with your reservation at the Quality Inn & Suites Haywood Mall AreaYour willingness to share your concerns and observations is truly appreciatedWe would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID [redacted] We would be delighted to assist youThank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards, Kevin CExecutive Guest Services East Mayo Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]: [redacted]
[redacted] [redacted] I am rejecting this response because: Its clear the company didnt read the complaint or even attempt to address my concerns Just another globalist company thats people don't belong in our great country This whole company is garbage Especially the phone employees, third world s
m [redacted]
Hello [redacted] , I read your email about the difficulty you had recentlyI want to ensure we have all the details so this situation can be swiftly addressedWe would like to speak with you to get that information at your earliest conveniencePlease give us a call at ###-###-#### use reference # [redacted] The details we still need are: Hotel Name, Hotel Street Address, Hotel City and State, Date of your arrival/reservation, Confirmation Number, Name Reservation was InWhen you call, our friendly agents will be happy to further assist If you would prefer to send the information in writing please reply to this email I look forward to speaking with you soon Jamie C [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com CC [redacted]
Dear [redacted] , I hope you’re doing well todayMy name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels InternationalI would like to thank you for taking the time to provide feedback regarding your experience with our customer service and tech support, as well as your corporate discount not working properly on the Choice Hotels Mobile AppPlease rest assured, I am here to assist While reviewing your Choice Privileges account, I did find that your corporate ID is listed on your Choice Privileges profileWhen inputting your membership details into our Central Reservations system to act as if to make a reservation, I am also alerted that there is a corporate ID attached to your membership numberThis is definitely something that we would like to take a further look into for a better understanding, and in hopes that we may resolve this issue for you So that we may explore our options and do some basic troubleshooting, please give us a call at [redacted] or e-mail us at [redacted] Any specific details such as any error messages you receive from the mobile app or your laptop would be greatly appreciatedWhen contacting us, please provide reference number We are committed to assisting you and resolving these issues for youWe look forward to hearing from you soon Sincerely, Jose A [redacted] Guest Services Choice Hotels International
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Crystal did not cancel the rooms nor did any one elseI spent hours on the phone with your representative who put me on hold while he spoke to John, the hotel manager ,and then again while he spoke to Jody at the front deskThey both confirmed the amount of rooms I had and also rooms booked under my spouseI am out more than 6,points and several hours of timeMy spouse is out more than pointsperhaps next year my group should stay at the nearby [redacted] and get IHG points if Choice does not care any more about loyalty? I deserve a minimum of 20,points since that would not even come close to what it cost to stay there with points 25,points equals one night!!!Regards, [redacted]
Hello [redacted] , I received your complaint via the Revdex.com about your experience with Quality Inn near FtMeadeAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality controlA complaint was filed with the hotel for youThe hotel had charged for one night’s room and tax on 8/29/for a total of $This was fully refunded on 10/28/Please allow up to business days for this to show as a reflection in your account depending on your bank’s processingAdditionally, our hotels are independently owned and operated – rates from hotel to hotel may varyWe are unable to override the rates for the [redacted] Inn Conference Center in Bowie, Maryland in which you stayedWe’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsWe look forward to having you back! Laura P [redacted] Coordinator, Executive Customer Relations Reputation Management CC [redacted]
Dear [redacted] ***, My name is Jose and I am writing on behalf of the Executive Offices for Choice Hotels InternationalI would like to thank you your replyOur records indicate that we spoke with you on August 28, and resolved this matter to your satisfactionIf you wish to discuss this further, please contact us at ###-###-#### or [email protected], Jose Executive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com
Dear ***, Thank you for getting back to usIt is greatly appreciated We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [redacted] with any additional detailsWe would be happy to assist youPlease refer to comment ID [redacted] Thank you again for contacting Choice HotelsWe look forward to hearing from youKind regards, Kevin CExecutive Guest Services [redacted] Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]
Dear [redacted] Thank you for contacting us about your experience with our online reservation service It’s disappointing to hear that this caused you frustration After an examination of our records, I have found that you selected to book the SAPR rate, which is a prepaid, non-cancellable reservation You are notified three times throughout the reservation process that you cannot cancel or change this type of reservation Our systems inquiry showed from your browsing session that two rooms were selected and this was displayed accurately on the checkout pageI apologize that I cannot assist you further with this matter I have attached a copy of the terms and conditions you agreed to as listed on the website I do hope you will give us another chance in the future to show you what a great experience you can have with Choice Hotels Michael *P [redacted] Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [redacted] @choicehotels.com
Dear [redacted] , My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in response to your comments via the Revdex.com and your reservation at the [redacted] *** in Stratton, COI am disheartened to hear of the experience you encountered, and the frustration causedWe would like to the opportunity to speak with you further, and gather additional information so that we may review our options to rectify this matter for youAt your earliest convenience, please feel free to e-mail us at [email protected] or call us at ###-###-####Your statement and concerns have been documented with reference number [redacted] We look forward to hearing from you soonSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: [redacted]