Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
I have heard from them on the payment nor received anything in the mail or electronically regarding this. I was told a few other times that the payment was being processed and received nothing. Until it actually happens, I will not consider this resolved. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:Guzu contacted me by writing on the *** of this month and said I should expect payment for my device on the *** No payment came through on the
***, nor did they communicate why or comment further
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Sylvia Richardson
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Guzu has contacted me and said they will refund me but have not actually done soThis appears to be what they
have done to many other people, none of which have ever gotten paid.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
-----Original Message-----From: *** *** [mailto:***]Sent: Tuesday, August **, 5:PMTo: InquirySubject: Still haven't received my payment
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello, Last night, I rejected the
company's response to my complaintToday, I actually did receive the money I was owed from GuzuI would like to close the case as I am satisfied with the outcome. Thank you so much for you time and help
Sincerely,
*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Early in the process they had requested details regarding my complaint; I've not heard from them since, however. They have my phone and have not made good on their offer. We have not received any funds from this company...phone was sent to them (we have proof it was signed for) almost months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have been emailing Guzu.com since last MondayThey were mostly nonresponsive, but finally on Friday the customer service representative Amanda said I would get paid via *** my $I still have not received, and I have not received any responses to further emails I have also tried contacting the CEO Hesam M***Last week via *** he promised he would check on my order and I haven't heard back from him or anyone elseAttached are attempts at reimbursement. I received the rejected check from my bank, it was rejected for insufficient fundsI am concerned that the company does not have the funds to pay meIf they do not I would like my phone back with the original SIM card plus the $for the bounced check fee.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me and the matter has been resolved.The consumer for this case just called us and said the business resolved the dispute with them directly. Respectfully,Dispute Resolution ServicesRevdex.com Serving Metropolitan New York
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I would also
like to comment that they confirmed with me that it had been shipped previouslyI am glad to see a tracking numberThank you very much for your help! This is the email confirmation from GUZU sent to me on 12/**/2015:***Your Payment is on its way!!**Please do not reply to this email**Your order has been approved, and has been submitted for payment processing.*** *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** ** *** ** **
*** ** ***
**It may take up to days for your payment to be received**If for any reason your payment is not received within a proper time frame, please contact ***We hope you had a great experience with us, and if you like to leave us some feedback, and tell your friends about us, like us on ***. We appreciate any feedback
Sincerely,
*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
After many complaints through e-mail, twitter, the Revdex.com and other consumer complaint sites, I finally received what looked like an automated e-mail
from Guzu notifying me that my checks were being shippedI received this message on November ***, 2015, about two months since I had sent them my devicesIn the message, there is a notification that the check may take up to days to arriveIt has now been a month and I have not seen a check in the mailEven if I were to receive the checks, my confidence that the checks won't bounce is extremely low.It should be noted that within the past month I have still received automated mailers from Guzu offering deals and discountsI even received a special Black Friday promotionThis company is still seeking to scam customers into turning over their phonesI have never felt so cheated in my entire life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Check was mailed out and the tracking number is: ***Thank you, Happy New Year
Today is 8-**-. No any refund was received . No any proof of payment was received or posted .No any attempt to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
I have heard from them on the payment nor received anything in the mail or electronically regarding this. I was told a few other times that the payment was being processed and received nothing. Until it actually happens, I will not consider this resolved. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:Guzu contacted me by writing on the *** of this month and said I should expect payment for my device on the *** No payment came through on the
***, nor did they communicate why or comment further
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Sylvia Richardson
Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Guzu has contacted me and said they will refund me but have not actually done soThis appears to be what they
have done to many other people, none of which have ever gotten paid.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
-----Original Message-----From: *** *** [mailto:***]Sent: Tuesday, August **, 5:PMTo: InquirySubject: Still haven't received my payment
Sincerely,
*** ***
check was sent and the tracking number is:tracking ***
We will be in contact with this customer in order to discuss the fees charged and organize repayment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello, Last night, I rejected the
company's response to my complaintToday, I actually did receive the money I was owed from GuzuI would like to close the case as I am satisfied with the outcome. Thank you so much for you time and help
Sincerely,
*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Early in the process they had requested details regarding my complaint; I've not heard from them since, however. They have my phone and have not made good on their offer. We have not received any funds from this company...phone was sent to them (we have proof it was signed for) almost months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Replacement check will be sent within hours in the original amount, plus the fees charged
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have been emailing Guzu.com since last MondayThey were mostly nonresponsive, but finally on Friday the customer service representative Amanda said I would get paid via *** my $I still have not received, and I have not received any responses to further emails I have also tried contacting the CEO Hesam M***Last week via *** he promised he would check on my order and I haven't heard back from him or anyone elseAttached are attempts at reimbursement. I received the rejected check from my bank, it was rejected for insufficient fundsI am concerned that the company does not have the funds to pay meIf they do not I would like my phone back with the original SIM card plus the $for the bounced check fee.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID ***.Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me and the matter has been resolved.The consumer for this case just called us and said the business resolved the dispute with them directly. Respectfully,Dispute Resolution ServicesRevdex.com Serving Metropolitan New York
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I would also
like to comment that they confirmed with me that it had been shipped previouslyI am glad to see a tracking numberThank you very much for your help! This is the email confirmation from GUZU sent to me on 12/**/2015:***Your Payment is on its way!!**Please do not reply to this email**Your order has been approved, and has been submitted for payment processing.*** *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** ** *** ** **
*** ** ***
**It may take up to days for your payment to be received**If for any reason your payment is not received within a proper time frame, please contact ***We hope you had a great experience with us, and if you like to leave us some feedback, and tell your friends about us, like us on ***. We appreciate any feedback
Sincerely,
*** ***
At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
After many complaints through e-mail, twitter, the Revdex.com and other consumer complaint sites, I finally received what looked like an automated e-mail
from Guzu notifying me that my checks were being shippedI received this message on November ***, 2015, about two months since I had sent them my devicesIn the message, there is a notification that the check may take up to days to arriveIt has now been a month and I have not seen a check in the mailEven if I were to receive the checks, my confidence that the checks won't bounce is extremely low.It should be noted that within the past month I have still received automated mailers from Guzu offering deals and discountsI even received a special Black Friday promotionThis company is still seeking to scam customers into turning over their phonesI have never felt so cheated in my entire life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***