Receivables Performance Management LLC

RE: [redacted] Complaint ID: [redacted]   To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] alleges that RPM purchased a debt from Sunrise Collection and have...

called him ten times per day. He also states that he was unable to make payment arrangements on RPM’s website and was told to mail in a check which he did. He states the payments he offered to make when speaking to RPM were rejected. Additionally, he states that the account is now being reported to his credit history and he requests that it be removed. After review of our file, I offer the following response on behalf of RPM. AT&T listed Mr. [redacted]’s account with RPM for collection on November 29, 2017. On December 1, 2017, RPM sent Mr. [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM’s business records reflect a conversation with Mr. [redacted] that day however no resolution was reached regarding payment arrangements. Subsequently, RPM recevied several notices from Mr. [redacted] requesting RPM cease attempts to communicate with him by telephone and limit all communication to writing. RPM complied with Mr. [redacted]’s request and ceased further call attempts. RPM received a telephone call from Mr. [redacted] on January 26, 2018 where he stated that he had attempted to make a payment on-line, however the portal was not working. RPM’s agent advised Mr. [redacted] that he could mail in a payment. A payment of $20 was received and applied to the $690.38 balance on February 6, 2018. The remaining balance on the account is $670.38. Mr. [redacted] is welcome to contact RPM toll free at 866-367-1878 to discuss monthly payment arrangements. AT&T has directed RPM to continue reporting the account trade-line to Mr. [redacted]’s credit history as the charges have been sustained and the account remains unpaid. RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark T. C[redacted] General Counsel

Complaint: [redacted]I am rejecting this response because:I have completed my payments with RPM before their response, I owe them nothing more, I also set up a payment plan with them before they reported it. So them updating the amout is incorrect also. It is paid in full and should be removed from my report. 
Sincerely,[redacted]

Client Account # [redacted]Current Creditor: AT&T WirelineBalance Due: $187.40Dear Ms. [redacted]:We are in receipt of your letter. Upon completion of our investigation, we do not have sufficient information at this time to make a determination of the dispute.If you would like us to...

reinvestigate this claim, please provide sufficient information defining the dispute and any documentation that supports the dispute reasoning.Sincerely,Receivables Performance Management, LLC [redacted]Attachment redacted by Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because: As of 12/25/2015 this account is still showing as active and open on my credit report. I would also like it to be noted that RPM also failed to address a large portion of the complaint being the professionalism and availability of staff to handle incoming calls, properly receive materials via fax, and their failure to provide any letter stating their intent to collect on this debt.
Personally, I am very prompt and swift to address items that personally affect my credit. As RPM noted, a letter with their intent to collect was sent. This letter was never received at my place of residence. Note the date this appeared on my credit report 12/10/15, and the date paperwork was initially faxed 12/10/15, when I also initiated contact with RPM. The minute I became aware of this issue, I had all documentation ready to provide, should I have received written correspondence I would have addressed this then.
Sincerely,[redacted]

Complaint ID: [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all...

fifty states and the District of Columbia. Ms. [redacted] states that she noticed a Time Warner Cable account on her credit history that was reported by RPM. She states she was unaware that the account went to collections and paid it directly to Time Warner. She requests the matter be removed from her credit history. After a review of our records and contacting our client I offer the following response on behalf of RPM:
 
Time Warner Cable listed Ms. [redacted]’s account with RPM for collection on October 2, 2013. On October 8, 2013, RPM mailed Ms. [redacted] a notice advising of the debt, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM received no response to the notice and it was not returned as undeliverable. RPM’s business records reflect no contact with Ms. [redacted] despite attempts to contact her by telephone and email. The account was reported to Ms. [redacted]’s credit history on November 26, 2013 pursuant to Time Warner Cable’s work standards. RPM was advised by Time Warner Cable on February 2, 2015 that the past due balance had been paid directly to them by Ms. [redacted]. The account was closed as ‘paid in full’ and RPM updated the account trade-line on Ms. [redacted]’s credit history accordingly.
 
Under Federal law RPM is required to accurately report the status of an account to a credit reporting agency. Thus, if an account is paid in full it is reported as paid in full. RPM no longer has a business relationship with Time Warner Cable; however if Time Warner Cable directs RPM to remove the account trade-line for their own reasons we will accommodate their request.
 
RPM appreciates the opportunity to resolve this complaint and resolve it to Ms. [redacted]’s satisfaction. If you have additional questions regarding our handling of this matter I can be reached at (425) 412-2642
 
Very Truly Yours,
 
 
Mark T. C[redacted]
General Counsel

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the...

District of Columbia. Mr. [redacted] states that he ordered an internet service from Cincinnati Bell several years ago, however never set up the service. The matter is now appearing on his credit history and he wants it removed as well as confirmation he owes nothing to Cincinnati Bell. After review of our records and contacting our client I offer the following response on behalf of RPM:   Cincinnati Bell placed Mr. [redacted]’s account in our office for collection in February 2015. RPM’s business records reflect no contact with Mr. [redacted] until receipt of this complaint. Upon receipt of the complaint, RPM contacted Cincinnati Bell regarding Mr. [redacted]’s dispute. According to Cincinnati Bell the remaining balance consists of equipment charges. Cincinnati Bell has provided the attached account statement for Mr. [redacted]’s review. It is Cincinnati Bell’s position that the balance is owed. RPM will agree to remove the account trade-line from Mr. [redacted]’s credit history as a result of limited contact attempts over the past two years. Mr. [redacted] may contact RPM to set up payments after review of the information provided by Mr. [redacted].   RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint: [redacted]I am rejecting this response because: I am a female, I am going of of what information was given to me from [redacted] in regards to the name [redacted]. This debt was never in the care of RPM. In speaking with [redacted] they have indicated that they have no record of RPM dealing with me in any way. [redacted] is the only collection agency they have listed for me. This was verified by calling them. My credit report is still currently showing RPM as an unconnected and unpaid debt for $214. I want a proof of deletion notice sent out to me and to all major credit reporting agencies over more. I would like RPM to contact [redacted] differently to fix their error. My credit reports are still currently showing RPM as of today 9/30/2015. They need to have this off my credit reports in less than 30 days or I will be contacting a lawyer. Sincerely,[redacted]

July 25, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above...

referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining that he received a collection letter for another person at his home address. He doesn’t know this person and wants all contact stopped. He states he called RPM and told our representative of the wrong address and was told it would be changed. After a review of our records I offer the following response on behalf of RPM:
 
RPM received this file from our client Sprint for a consumer that is not Mr. [redacted]. RPM is withholding further information on our consumer so there is no third party disclosure violation under the Fair Debt Collection Practices Act. RPM was provided with the address of [redacted], CT 24112 as belonging to our consumer. RPM has changed the above address so no further mail is sent there. RPM wishes to apologize to Mr. [redacted] for any inconvenience.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that the verification she previously received from DIRECTV and RPM does not reflect a...

payment of $89.01 from May 2017. She requests RPM cease further attempts to contact her, remove the account from collections and correct the account trade-line on her credit history. After review of our file and contacting our client, I offer the following response on behalf of RPM. DIRECTV listed Ms. [redacted]’s account with RPM for collection on December 21, 2017. Beginning in early January 2018, RPM received a direct dispute of the balance allegedly owed to DIRECTV. RPM provided the letter from DIRECTV and account ledger which was attached to the complaint as verification. Upon receipt of this complaint, RPM provided DIRECTV with the documents provided by Ms. [redacted]. DIRECTV then recalled the account from RPM. Pursuant to the account recall, RPM is no longer handling the account and will cease further attempts to contact Ms. [redacted]. RPM has also requested removal of the account trade-line from Ms. [redacted]’s credit history. Ms. [redacted] may contact DIRECTV with further questions or concerns. RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark *. C[redacted] General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.How ever I did try to talk to a manager every time I would call and all they would tell me is that there was no manager available very rude agents and really gave me a hard time by telling me that I needed to call  experience, Aqua fax and Trans Union and tell them to remove my collection from my credit they would tell me that I couldn't just call and say hey I paid my collection remove it. They advise me that the only one that can request that and by sending a removal request was by RCVL PER MANAGMENT and for them knowing that it was true it just rally upset me.im glad that to know that this will be taken care of now and they will be  notifying Aqua fax Trans Union and experience to remove that from my credit.thansk and please have more supervision on your agents when it comes to customer. 
Sincerely,
[redacted]

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the...

District of Columbia. Mr. [redacted] states that he ordered an internet kit from AT&T however later returned it and was ultimately placed into collections. He states he only agreed to pay the debt to get the matter off of his credit history. He requests the matter be removed from his credit history. After review of our records and contacting our client I offer the following response on behalf of RPM:   AT&T Wireline placed Mr. [redacted]’s account in our office for collection in August of 2014. RPM’s business records reflect the account balance of $106.08 was paid on October 21, 2014. RPM updated the account trade-line to reflect payment, and closed and returned the account to AT&T Wireline. RPM had no further contact with Mr. [redacted] until April 2017 when he requested a letter confirming the account was paid which was sent per his request.   RPM contacted AT&T Wireline who was unable to locate any record of a dispute on the account. In an effort to resolve the matter, RPM will agree to request removal of the account trade-line from Mr. [redacted]’s credit history. Please allow 30-60 days for the credit reporting agencies to update their records.   RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint ID:
[redacted]
[redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty...

states and the District of Columbia. Ms. [redacted] states that a delinquent account owed to AT&T was reported to her credit history without prior notification. She paid the obligation upon learning of it and requests the matter be removed from her credit history. After a review of our records I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s AT&T account for collection on June 29, 2016. On July 1st, RPM mailed Ms. [redacted] a notice advising of the debt, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA) to an address on Siegen Ln, which had been provided to RPM by AT&T. This notice was later returned as undeliverable. On August 3rd, RPM obtained a new address for Ms. [redacted] on [redacted] and mailed a second notice. RPM has no record of this notice being returned as undeliverable. RPM’s business records reflect multiple attempts to contact Ms. [redacted] by telephone, however no record of speaking to her.
 
On September 7th RPM was advised that Ms. [redacted] had paid the account balance directly to AT&T. The account trade-line was updated to reflect the paid status. Ms. [redacted] subsequently contacted RPM requesting removal of the account trade-line before filing this complaint.
 
Considering that the first notice sent to Ms. [redacted] was returned as undeliverable and the second notice was sent to an address different then what is listed in this complaint, RPM will agree to remove the account trade-line from Ms. [redacted]’s credit history. This is an exception from our standard operating procedures. RPM suggests that Ms. [redacted] advise her creditors of future address changes.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 412-2642
 
Very Truly Yours,
 
 
Mark ** C[redacted]
General Counsel

Complaint: [redacted]
I am rejecting this response because:There is still no proof of a signed contract with this company. There is no proof of a sub contract. 
Sincerely,
[redacted]

Complaint ID: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that he does not owe a debt to [redacted] that RPM attempted to collect. After review of...

our file and contacting our client, I offer the following response on behalf of RPM. [redacted] listed Mr. [redacted]’s account with RPM for collection on November 9, 2017. On November 11th, RPM sent Mr. [redacted] the notice referenced in the complaint. Until receipt of this complaint RPM has no record of contact with Mr. [redacted]. Upon receipt of this complaint, RPM contacted [redacted] regarding Mr. [redacted]’s contention that the bill is not owed. [redacted] advised that the charges consisted of late fees, however there was no record of usage. As a result, [redacted] has credited the balance. Mr. [redacted] owes nothing further. [redacted] also advised that they will remove the matter from Mr. [redacted]’s credit history and to allow thirty days to do so. RPM appreciates the opportunity to respond to this matter and apologize to Mr. [redacted] for any inconvenience. If you have additional questions or if RPM may be of further assistance to Mr. [redacted] please contact me directly at 425-412-[redacted]. Very Truly Yours, Mark T. C[redacted] General Counsel

Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] has rejected RPM’s original response and still disputes this debt and wants validation. After a review of our records I offer the following response on behalf of RPM:
RPM requested validation from our client and provided Ms. [redacted] and your office what was received from T-Mobile. Upon receipt of Ms. [redacted]’s rejection, RPM re-contacted our client. RPM has not received any further validation documents from T-Mobile. RPM has ceased collection activity and removed our reporting from Ms. [redacted]’s credit bureau file. When T-Mobile forwards any additional documentation, it will be forwarded to Ms. [redacted] for her review. 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  I, and No one in my family has ever lived at [redacted]   Also, I, [redacted] have NEVER owned a DISH account in my life. I am requesting a cease collection on this case.Sincerely,[redacted]

As previously stated, RPM submitted a deletion request via eOSCAR which is the electronic database/system that communicated directly with the credit reporting agencies. The automated deletion number provided as confirmation via eOSCAR for the request was [redacted]. I suggest Mr. [redacted] provide that number to the credit reporting agencies as it should confirm that RPM has requested removal.

As Mr. [redacted] has confirmed that the last four digits of the Social Security number on the Dish account at issue are not his he may disregard the notice. It appears that RPM contacted the wrong [redacted]. Mr. [redacted] is not responsible for this account. RPM apologies to Mr. [redacted] for any inconvenience.

Complaint: [redacted]I am rejecting this response because:  It is a little confusing because of said first paragraph belong to ME or a different person.  that is one of the reasons I am rejecting.  The second being, I called them and more less was told that the Supervisor would determine if it would be paid off and it wasn't.  Now the $69.19 has been turned over to another collection agency which should never have happened to begin with.Sincerely,[redacted]