Receivables Performance Management LLC

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that RPM processed a payment without his consentHe requests the account be removed from his credit history as a resultAfter review of our file, I offer the following response on behalf of RPMRPM located one account listed by [redacted] lwith RPM for collection on October 26, RPM’s business records reflect no record of speaking to Mr***, nor receipt of any payment from Mr [redacted] towards the outstanding balancePerhaps Mr [redacted] has RPM confused with another collection agency attempting to collect on a different accountRPM appreciates the opportunity to respond to this matter and apologize for any confusionIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr [redacted] please contact me directly at [redacted] Very Truly Yours, Mark TC***

Revdex.com:I left T-Mobile two years ago for another cellular provider I was on "auto pay" with T-Mobile and my entire time with them I never had anything other than a paid in full/zero balance I have confirmed with T-Mobile that my account was zero balance when we left I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I reserve to the right to re-open this complaint or file a new one if my credit report is not cleaned up immediately and this issue is resolved This is the SECOND time this business has done this to me, both for a fraudulent T-Mobile balance I searched the web and found similar complaints about this business and supposed T-Mobile balances.Sincerely, [redacted]

December 16, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: [redacted] @theRevdex.com.orgCase# [redacted] , [redacted] W [redacted] Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining that RPM is reporting an active collection to his credit bureau file and this debt was included in his bankruptcy After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client Dish on May 29, RPM mailed the initial dunning letter on June 2, 2015, advising Mr [redacted] of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***According to the information initially provided by our client this debt apparently was opened in April, (post-petition) and the last payment was received on February 28, RPM spoke with Mr [redacted] on December 7, when he claimed to have filed bankruptcyRPM contacted our client who recalled the accountRPM no longer represents Dish in this matterA notice was sent to the credit bureaus to delete our July, credit bureau reporting.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours,Henry PS [redacted] Senior Compliance Specialist

August 10, The Revdex.com.org Attn: [redacted] RE: Revdex.com [redacted] , [redacted] Dear Ms [redacted] , I have received and reviewed the above reference complaint filed by Ms [redacted] Receivables Performance Management (RPM) is a third party collection agency fully licensed in all states and the District of ColumbiaMs [redacted] is alleging that RPM is trying to collect on a debt that was discharged in bankruptcyAfter a review of our records, RPM’s response is shown below RPM received this debt from our client Verizon Wireless on June 2, The initial dunning letter was mailed to Ms [redacted] on June 4, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA)The first notice of this bankruptcy was when RPM received the complaint from your officeRPM immediately ceased collection activity, coded this account as a dispute and contacted our client Reviewing the Chapter petition, it does not appear that this debt was included in the bankruptcyRPM does not report to the credit bureau for our Verizon Wireless clientRPM has ceased further contact efforts with Ms [redacted] However if after review of her bankruptcy paperwork she wants to contact RPM, she can call us at (888) 838- RPM is pleased to be able to respond to this complaintIf you need to contact me further, you can reach me at (425) 412- Sincerely, Henry *S [redacted] Senior Compliance Specialist

November 16, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: [redacted] Case# [redacted] , [redacted] Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client T-Mobile on September 13, RPM mailed the initial dunning letter to Ms [redacted] , advising her of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA) on September 16, to the address of [redacted] Ravenna OH RPM began attempts to reach this consumer by telephone and on September 22, 2015, RPM spoke with Ms [redacted] who indicated this was fraud and she would send in a police reportRPM ceased collection activity and placed a dispute code on the fileA police report was never received and no contact was made until RPM received an inbound call on November 5, and a verbal disputeRPM contacted our client requesting validationAfter our client investigated the complaint, a credit in full is being issued and the account is being recalled.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours,Henry PS [redacted] Senior Compliance Specialist

Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he was never notified of a delinquent Capital One account before it appeared on his credit historyHe requests the matter be removed from his credit historyAfter review of our records I offer the following response on behalf of RPM: RPM received Mr [redacted] ’s T-Mobile account for collection on October 22, RPM does not perform collection services on behalf of Capital OneRPM typically allows a consumer approximately days from the time an account is listed in our office before it is reported to a consumer’s credit historyDuring that time frame RPM attempts to contact a consumer by mail and telephone in order to allow them to resolve the obligation prior to credit reportingThat was done in this case “T-Mobile records confirm that on July 9, 2014, Mr [redacted] activated a postpaid account with a voice line of service with the mobile number ending in On July 10, 2014, Mr [redacted] activated a second voice line of service with the mobile number ending in *** At the time of activation Mr [redacted] subscribed to the Simple Choice Value Family Unlimited Talk and Text rate plan for $80.00, plus applicable taxes Additionally, Mr [redacted] subscribed to the Unlimited Data feature with 7GB of mobile hotspot, for $per month, plus taxes, per line of service Mr [redacted] also subscribed to the JUMP! handset insurance feature, for $per month, plus taxes, per line of service T-Mobile records confirm that on the day of activation, Mr [redacted] qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 5s Space Gray handset with 16GB of memory Mr [redacted] was not required to make a down payment, and agreed to a series of 24-monthly installments of $ On August 9, 2014, Mr [redacted] ’s account was charged $for the billing cycle charges from July 9, 2014, through September 8, T-Mobile records indicate that a payment was not received for this balance On September 9, 2014, Mr [redacted] ’s account was charged $201.53, for the billing cycle charges from September 9, 2014, through October 8, 2014, increasing the balance owed to $ T-Mobile records confirm that on following dates, T-Mobile received several payments, all of which were returned as unpaid from Mr [redacted] ’s banking institution: September 10, 2014, in the amount of $356.00; September 12, 2014, in the amount of $557.53; and September 20, 2014, in the amount of $ Therefore, as the account had an excessive number of returned payments, on September 24, 2014, Mr [redacted] ’s account was cancelled by T-Mobile T-Mobile records indicate that on September 26, 2014, a payment of $was received, reducing the account to a balance of $ On October 9, 2014, Mr [redacted] ’s account was charged $682.53, for the accelerated EIP charges for the Apple iPhone 5s Space Gray handset Additionally, the balance included an Assurant Salvage Non-Return fee of $389.40, for handset that was not returned to Assurant Solutions, Inc., the provider of Mr [redacted] ’s handset insurance Records indicate that Mr [redacted] filed an insurance claim on August 1, 2014, which was shipped to his billing address on the same day As the non-working Apple iPhone 5s handset was not received by Assurant Solutions, Inc., Mr [redacted] ’s account was charged a handset non-return fee Therefore, Mr [redacted] ’s balance was increased to $ T-Mobile considers this balance as valid and owed T-Mobile records confirm that on October 27, 2014, T-Mobile applied a credit of $to Mr [redacted] ’s account, reducing the balance to $ It is T-Mobile’s position that the charges are valid and owed As payment was not received, on January 6, 2015, Mr [redacted] ’s account was transferred to Diversified Consultants, Inc., a third-party collection agency As payment had not been received for the balance owed, on July 18, 2016, Mr [redacted] ’s account was transferred to Receivables Performance Management, a third-party collection agency Mr [redacted] may remit payment to Receivables Performance Management at 866-212-7408.” RPM has requested removal of the account trade-line pursuant to Mr [redacted] ’s requestRPM appreciates the opportunity to respond to this matter and resolve it to Mr [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

March 1, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is complaining that RPM has been calling her telephone number, [redacted] for approximately weeks and refuses to tell her why we are callingMs [redacted] wants the calls to stopAfter a review of our records I offer the following response on behalf of RPM: RPM has searched its business records and we are unable to locate a file for Ms [redacted] ***The telephone number given [redacted] is not in our system and we are unable to locate a file with her [redacted] addressIf Ms [redacted] can provide the telephone number RPM is telephoning, RPM will place a cease calling on that number RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because they are stating that they contacted me and I hung up on the agentThis does not mean that I am responsible for the debtI would like Directv to remove this debt from all credit Bureaus immediately Sincerely, [redacted] ***

January 26, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is complaining that RPM is calling her an excessive number of times per day and then hanging upWhen she calls back, she is put on hold and disconnectedShe wants all calls to ceaseAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish on November 29, RPM mailed the initial dunning letter on December 2, 2015, advising Ms [redacted] of the creditor, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***Telephone attempts to contact Ms [redacted] were all no answerRPM disconnects the call after rings if there is no answerAll outbound calls were within the convenient times as authorized by the FDCPA, Section a (1)RPM’s business records do not reflect any inbound calls being receivedIf RPM inadvertently disconnected any of Ms***’s inbound calls, we apologizeRPM, at Ms***’s request, has placed a Cease Calling Code on this account RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

February 1, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is disputing owing this debt and claims he contacted Dish and was told there was nothing dueIn addition, he wants the negative credit report removed from his fileAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dishnet (telephone and/or internet services) on July 31/RPM mailed the initial dunning letter to Mr [redacted] , on August 3, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM dis received a dispute letter on October 1, and ceased collection and contacted our client for validationThat validation was received and forwarded to Mr [redacted] on October 18, Mr [redacted] then called our office on January 26, and paid this debt in fullRPM updated the three major credit bureaus with the correct Paid in Full status on January 31, RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Ms [redacted] -***'s account was recalled from RPM on February 23rdRPM is pleased to hear that Ms [redacted] - [redacted] was able to resolve her obligation directly with Verizon WirelessRPM has blanket settlement authority with many clientsThe settlement that was offered to Ms [redacted] - [redacted] by RPM was within those settlement perimetersRPM regrets we were unable to resolve the matter with Ms [redacted] - [redacted] but are pleased to hear she was able to with the creditorPlease advise if you have further questions or concerns regarding RPM's handling of this matter.Very Truly Yours,Mark TC***General Counsel

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that RPM requested personal information from her which made her feel uncomfortableAdditionally she states her niece paid the debt on her behalf and the matter was not updated on her credit historyShe requests the matter be updated on her credit history to reflect a paid statusAfter review of our records and contacting our client I offer the following response on behalf of RPM: Dish placed Ms [redacted] ’s delinquent account in our office for collection in October of RPM’s business records reflect a contact on January 25, where Ms [redacted] agreed to pay the outstanding balance in fullPayment information was requested and sent to Dish for processingUnfortunately the payment was returned declinedRPM had sever subsequent conversations with Ms [redacted] where she was advised that they payment had declined and the balance remainedUpon receipt of this complaint Dish recalled the account from our officeRPM is no longer handling the matterRPM requested removal of the account trade-line from Ms [redacted] ’s credit history upon recall of the account With respect to the allegation concerning personal information, it is RPM’s policy to authenticate a consumer by having them confirm certain personal identifiable information to ensure we are speaking to a right party and do not disclose debt information to a third partyThis is done to protect the privacy of all consumersWe apologize to Ms [redacted] if she does not agree with this policyWith respect to asking Ms [redacted] when she got paid, often times RPM’s agents will ask those types of questions in order to set up an arrangement that is most convenient for the consumerRPM again apologizes if this also upset Ms [redacted] , however it was our aim to best assist her in satisfying her obligationAs previously stated the account has been recalled from our office and RPM will cease all further attempts to contact Ms [redacted] RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: Numerous creditors have deleted or had deleted other delinquent items that I paid in or, or even settledIt does hut my credit, because a delinquency is being shownMy score would be higher if this item were not listedThis is causing me an issue trying to obtain a mortgageThank you for not giving a [redacted] about me trying to improve my lifestyle and becoming a homeowner once againNo need for you to respond-I disagree and will never agree$plus your ripoff $feeThank you for nothing Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All wanted was to get z extra payment refunded to me The reason for my complaint was that they kept me waiting on z phone for long periods & forgetting that I was awaiting for z resolution of z matter As soon as I get back the extra payment I made I will consider the matter closed thank you for intervening on my behalf for justice Sincerely, [redacted] ***

April 18, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is alleging harassment specifically that RPM calls her 14-times a day, when she answers the telephone RPM won’t tell her why they are calling and just gives her the “run around.” After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Verizon on March 13, RPM mailed the initial dunning letter to Ms [redacted] on March 16, 2016, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] Elmont, NY RPM began telephone attempts to contact Ms [redacted] about this debtBetween March 16, and April 18, 2016, RPM made a total of manual call attemptsThere was never more than call attempts in any one dayIt appears that one or more other entities are trying to reach Ms [redacted] as wellAt her request, RPM has placed a cease all collection activity code on this account RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: RPM DID NOT PROVIDE PROOF OF VALIDATION Sincerely, [redacted]

Mr [redacted] settled the account for less than the full balance; hence the account is not a $balance, rather T-Mobile agreed to waive the remaining portion of the billThe letter sent to Mr [redacted] states the amount of the payment and the date it was received, thus the letter also acts as a receiptI am unclear what $overcharge Mr [redacted] is referring toThe account was settled for $which is the amount that was paidThe account has been returned to T-Mobile and RPM is no longer handling the matterPlease advise if you have further questions or concerns.Very Truly Yours,Mark *C***General Counsel

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states after agreeing to settle an account for less than the full balance owed the remaining balance was reflected on her credit historyShe requests RPM remove the account from her credit historyAfter review of our file, I offer the following response on behalf of RPMDIRECTV listed Ms [redacted] ’s account with RPM for collection on November 30, with a balance of $On January 26, 2018, Ms [redacted] agreed to settle the account for a lump sum payment of $The payment posted to the account and the account was closed as settled in fullAs a data furnisher to the credit reporting agencies, RPM is required to report complete and accurate informationUpon receipt of payment, the account trade-line was updated to reflect that it had been settled for less than the full balanceIt is RPM’s position that the account is being accurately reportedRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he has been unable to obtain verification of a debt owed to T-Mobile since the account was sold to RPMHe requests verification of the debt and his creditor history correctedAfter review of our records and contacting our client I offer the following response on behalf of RPM: T-Mobile placed Mr***’ account in our office for collection on May 12, On May 16th, RPM sent Mr [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records several conversations with Mr [redacted] where he stated he was awaiting a pre-paid card from his new carrier Verizon to pay the debtMr [redacted] made a payment of $which posted to the account on May 21, There remains a past due balance of $ Upon receipt of this complaint, RPM contacted T-Mobile who advised the following: “T-Mobile regrets any concern to Mr [redacted] may have experienced in regards to his account T-Mobile records confirm that on January 3, 2005, Mr [redacted] activated his postpaid account and as of October 25, he had a total of three mobile lines of service ending in [redacted] *** Records confirm that as of December 14, 2016, Mr [redacted] was subscribed to T-Mobile’s Simple Choice Family plan with a monthly cost of $for the first two lines of service and $for the additional line for a total of $plus applicable taxes and fees Please be advised that up until December 26, 2016, each of Mr***’s mobile lines were subscribed to a $3GB data plan T-Mobile records confirm that on September 11, 2015, Mr [redacted] purchased a Samsung Galaxy SEdge on T-Mobile’s Equipment Installment Plan (“EIP”) option At the time of purchase Mr [redacted] was not required to pay a down payment and agreed to monthly installments of $ Please note that on September 23, 2016, Mr [redacted] also purchased an LG Vagreeing to monthly installments in the amount of $ It is important to note that the monthly installments are billed in addition to Mr***’ monthly recurring charges and if the account is closed at any time prior to the EIP balances being completed any remaining EIP balance is accelerated and immediately due T-Mobile records confirm that on January 29, 2017, Mr [redacted] ported his three mobile lines of service ending in [redacted] out to another carrier canceling his service and any remaining EIP balances accelerated On February 14, 2017, a final bill generated reflecting a past due balance of $and current charges of $for a total balance due of $by March 6, Please note that on July 30, 2016, T-Mobile provided Mr [redacted] a 4G LTE CellSpot for his in-home coverage enhancement and was advised if the account is ever closed it is expected for the device to be returned to avoid a non-return fee As Mr***’s account was closed and the 4G LTE Cellspot was not returned within days of cancelation, Mr [redacted] was billed a non-return fee of $revising his final balance to $1, Please be advised that the final balance of $1,consisted of: Monthly recurring charges plus applicable taxes and fees for service from December 14, through January 13, Monthly recurring charges plus applicable taxes and fees for service from January 14, through February 13, Final EIP balance of $for the Samsung Galaxy SEdgeFinal EIP balance of $for the LG VLate fees and non-return fee of $for the 4G LTE CellSpot T-Mobile records confirm that as Mr***’s account fell over days past due on May 13, 2017, his account was referred to an outside collection agency, Receivables Performance Management, for a collection attempt Records confirm that on May 25, 2017, T-Mobile received a payment of $from Mr [redacted] via Receivables Performance Management revising his final balance to $which is valid and owed T-Mobile recommends that Mr [redacted] contact Receivables Performance Management directly at 1-866-367-for further review.” RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that she had arrangements to resolve a DIRECTV account prior to it being sent to collections, however DIRECTV did not process the paymentShe requests that the account be removed from his credit historyAfter review of our file and contacting our client I offer the following response on behalf of RPM: RPM is a third-party collection agency licensed in all fifty states and the District of Columbia that provides collection services on behalf of DIRECTV and other creditorsDIRECTV listed Ms [redacted] ’s account with RPM for collection on February 5, On February 7th, RPM sent Ms [redacted] a notice identifying the debt, creditor and her rights under the Fair Debt Collection Practices ActRPM sent several other notices to Ms [redacted] however have no record of a response or contact with her by telephone despite attempts to contact herRPM was notified by DIRECTV that Ms [redacted] made payment to satisfy the account directly to them on April 9, RPM closed the account as paid in full and updated the account trade-line to reflect the paid statusAt no time did RPM remove and re-report the account to Ms [redacted] ’s credit historyThe account has been reported since March 19th and is updated monthlyAs a courtesy to Ms [redacted] RPM will request removal of the account trade-line RPM appreciates the opportunity to respond to this matter and resolve it to Ms [redacted] ’s satisfactionIf RPM may be of further assistance to Ms [redacted] , please contact me at [redacted] Very Truly Yours, Mark *C [redacted] General Counsel