Receivables Performance Management LLC

Complaint: [redacted]I am rejecting this response because: RPM is stalling in order to try to get more information from me.  In other words they're trying to fish for more information by asking for address, telephone numbers etc...They placed an alleged debt on my credit report in the amount of $274 which needs to be deleted from my credit report immediately.  I have provided more than enough information where they should be able to locate the alleged debt.  RPM is just trying to fish for more information when they should be able to locate the alleged debt.  I don't owe RPM any money, they need to delete the $274 collections account from my credit report immediately as I do not owe them any alleged debt.  They have violated the Fair Debt Collections Practices Act with their abusive and hostile behavior and if they want to stall and go to court over this alleged debt then we should do so, as I have recorded phone calls in my possession where RPM agents have been abusive and hostile and have hung up on me in an abusive and hostile manner in flagrant violation of the Fair Debt Collections Practices Act.Sincerely,[redacted]

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by [redacted] against Receivables Performance Management, LLC (RPM). [redacted] makes no complaint against RPM, rather takes issue with how Sprint handled her account. She requests...

written confirmation that the account is closed and that her credit report be updated accordingly. After review of our file I offer the following response on behalf of RPM: Sprint listed Ms. [redacted]’ account with RPM for collection on September 19, 2017. RPM’s business records reflect that Ms. [redacted] made arrangements to pay the balance in full the same day The account has been returned to Sprint and their Executive Services team is investigating the other issues raised by Ms. [redacted]. Attached please find a letter from RPM confirming the account has been paid. RPM appreciates the opportunity to respond to this matter. If RPM may be of further assistance to [redacted], please contact me at [redacted]. Very Truly Yours, Mark *. C[redacted] General Counsel

Complaint ID # [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that she was charged twice to settle a debt being...

collected by RPM. She requests a refund of both payments totaling $255.46. After a review of our records I offer the following response on behalf of RPM:
 
RPM received this file from our client Verizon on May 3, 2016. RPM’s business records reflect that Ms. [redacted] visited our website and agreed to resolve the Verizon account for $127.73. Ms. [redacted] called our office the same day to advise that she had made the payment via RPM’s website. RPM’s records indicate that both a credit card and ACH payment were submitted for processing. It is unclear if Ms. [redacted] submitted both forms of payment by mistake.
 
RPM apologizes for the delay in processing her refund. The second payment had not posted to the account which resulted in the delay. A refund check for $127.73 was sent to Ms. [redacted] on August 15th. The account is closed as settled in full and RPM is no longer handling the matter.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Mark *. C[redacted]
General Counsel

Complaint: [redacted]
I am rejecting this response because: Thanks. That sounds like what took place. Please request removal and provide me with a letter stating such. Thanks again.
Sincerely,
[redacted]

Complaint ID:
[redacted]
[redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] states that she settled an account that she continues to receive calls for and that she was charged a convenience fee that had been waived. She requests a refund of the convenience fee, confirmation that the account is resolved and removal of the account from her credit history. After a review of our records I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s [redacted] account for collection on March 23, 2016. RPM’s business records reflect that an agreement to resolve the account was reached between Ms. [redacted] and RPM on July 19th with one payment being made that day and a second set for August 19th. The date of the second payment was later changed and ultimately processed on August 30th completing the settlement. Due to an agent error when switching the payment date, the account did not properly close as a settlement resulting in Ms. [redacted] receiving further calls. Attached is a letter confirming the account is settled.
 
Additionally, the agent also failed to waive the transaction fee that had previously been agreed would be waived. RPM is sending Ms. [redacted] a check refunding the convenience fee. RPM has also submitted a request to have the account removed from Ms. [redacted]’s credit history per her request.
 
RPM appreciates the opportunity to resolve this complaint and sincerely apologize to Ms. [redacted] for our handling of her account. This represents an opportunity to improve our processes on multiple levels. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Mark ** C[redacted]
General Counsel

Complaint: [redacted]I am rejecting this response because: Given that RPM has demonstrated with what a careless nature they operate with, and are still responsible for the negative information still affecting my credit. I do understand that there is no further purpose from the Revdex.com on behalf of this complaint, RPM has allegedly sent removal requests to Experian, Equifax, and TransUnion all of which take time to process. Since RPM's initial letter seems to be 'lost in the mail' as it was sent to my current address over two months ago, yet never received, please understand my concern when RPM states mail is sent. For the last time, this sort of negligence has been how the entire process with RPM is, and based on their response, will continue to be for other individuals. The day I get notice these are removed fully from my credit report, I will be glad to note this complaint as accepted/closed. Until then, given the seven day window to respond, I'm under no circumstances stating that RPM has successfully closed this matter and addressed my concerns. Thank you for your consideration in having this matter addressed! I hope this is the last correspondence we will need to have.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will say however, that I did speak with a representative on the phone and then requested to be not called and they still called. But all is well.Sincerely, [redacted]

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states...

and the District of Columbia. Ms. [redacted] states that RPM was not showing her account as settled despite the fact that she made payment as agreed. She requests a letter confirming the account is resolved. After review of our file and contacting I offer the following response on behalf of RPM:   RPM received Ms. [redacted]’s AT&T account for collection on August 3, 2016. RPM’s business records reflect that a letter offering to resolve the account for less than the full balance was sent to Ms. [redacted] who agreed to the terms of the proposal. The final payment was processed on or about February 16, 2017. Due to an agent coding error the account was not properly closed as a settlement. RPM’s IT department has since resolved the coding issue and a letter confirming the settlement was emailed to Ms. [redacted].   RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]’s satisfaction and apologize for any inconvenience. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

July 27, 2015    Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327 Email: [redacted]@theRevdex.com.org  Case# [redacted]  Dear Ms. [redacted], I am in receipt of and have reviewed the above referenced complaint filed by Ms....

[redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is alleging that RPM failed to update the credit bureaus when she paid her account in full. In addition, she feels RPM’s representatives were rude to her or hung up on her when she called to discuss the credit bureau rating. After a review of our records I offer the following response on behalf of RPM: RPM did receive the paid in full (PIF) payment on April 2, 2015. RPM sent an update to the three major credit bureaus to change the rating to PIF on April 6, 2015.  This updating was an electronic update and RPM has no idea why the credit bureaus did not update their records. Ms. [redacted] called our office on July 8, 2015, refused our offer of a PIF letter but wanted the credit bureaus updated. This was done through our electronic EOSCAR system and the AUD# of the second PIF updating is [redacted]. A PIF letter was sent to Ms. [redacted] residence today. RPM apologizes if Ms. [redacted] felt our representatives were rude. RPM is constantly training and retraining our representatives on giving good service. RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at ([redacted] Very Truly Yours,  Henry ** S[redacted]Senior Compliance Specialist

Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted]...

states that a delinquent T-Mobile account was reported to her credit history after she began making payments. After review of our records I offer the following response on behalf of RPM:   RPM received Ms. [redacted]’s T-Mobile account for collection in November 2013. RPM’s business records reflect that between December 2013 and March 2014, Ms. [redacted] made payments to resolve the obligation. The account which was credit reported was updated to reflect the paid status. Upon receipt of the complaint, RPM contacted T-Mobile who advised the following:   “T-Mobile regrets any concerns Ms. [redacted] has experienced with regard to her T-Mobile account.  T-Mobile records confirm that on June 23, 2013, Ms. [redacted] was sent a billing statement for services from May 23, 2013, through June 22, 2013, in the amount of $129.96, which was due by July 15, 2013.  Please be advised that as payment was not received, the balance was added to the following billing statement as a past due balance.   On July 16, 2013, Ms. [redacted] contacted Customer Care to request the cancellation of her T-Mobile account.  Pursuant to T-Mobile policy, the account was scheduled for cancellation at the end of Ms. [redacted]’s billing cycle, on July 22, 2013.  Thereafter, on July 23, 2013, Ms. [redacted] received her final billing statement, for services from June 23, 2013, through July 22, 2013, in the amount of $226.65.  Including the past due balance, the total balance owed was $356.61, which was due by August 15, 2013.  Please be advised that the line ending in [redacted] was under contractual obligation through November 13, 2013, due to a discounted handset upgrade on November 13, 2011, and therefore the final billing statement included a $100.00 early termination fee.    Thereafter, on August 19, 2013, Ms. [redacted] remitted a payment in the amount of $125.00, reducing the balance owed to $231.61.  On September 25, 2013; Ms. [redacted] remitted a payment in the amount of $10.00, reducing the balance owed to $221.61.   On October 30, 2013, when Ms. [redacted]’s account balance remained outstanding, the account was sent to a third-party collection agency with an outstanding balance owed of $221.61.  Thereafter, our records confirm that on December 19, 2013; January 22, 2014; and February 21, 2014, we received payments of $55.40 each month, reducing the balance owed to $55.41.  Finally, on March 20, 2014, Ms. [redacted] made a payment of $55.41, bringing the account to a revised zero balance.  Although Ms. [redacted]’s account was validly sent to collections and therefore any negative marks to her credit report would be accurately reported, T-Mobile has instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account.  Please note that it may take up to 90 days for the credit report to be updated.”   RPM has requested removal of the account trade-line pursuant to the direction of T-Mobile. RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark*. C[redacted] General Counsel

RE: [redacted] Complaint ID: [redacted]   To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that RPM is continuing to re-report a debt to her credit history that she paid in 2012...

as unpaid. She requests RPM remove the account from her credit history. After review of our file, I offer the following response on behalf of RPM. DIRECTV listed Ms. [redacted]’s account with RPM for collection in April 2012. RPM’s business records reflect that Ms. [redacted] paid the balance in full in August 2012. Since the time the account was paid in full and returned to DIRECTV, RPM has been reporting the account as ‘paid in full’ to Ms. [redacted]’ credit history. Typically, an account remains on a consumer’s credit history for approximately seven years from the date of first delinquency. Recent changes to requirements of data furnishers to the credit reporting agencies require that a full credit file is reported each month. Accordingly, each month RPM reports that the account is now paid in full. Given the date age of this debt, RPM will request removal of the account trade-line in case the issue is being caused by an unforeseen error by the credit reporting agencies. Please allow up to 30 days for the changes to be reflected. RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark T. C[redacted] General Counsel

Complaint: [redacted]
I am rejecting this response because:Again as stated in the attached letter, this was a payment in full on an account that they absolutely refuse to showed paid. I paid a very separate account that had been with my mother, and needs to quit being addressed as it is one hundred percent irrelevant. This company can either one return my complete payment made to them for the account, report it paid in full, or see me in court. This is absolutely ridiculous as there is a paper documented trail that shows it's been paid. I would attach my account for bank showing payment, but do not need that on the internet. I would be happy to provide it directly to someone. They can call and fix this [redacted] within the next ten days or see in me court for stealing my money since they do not want to apply it to my account. 
Sincerely,
[redacted]

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and...

the District of Columbia. Mr. [redacted] states that a Sprint account RPM has attempted to collect is the result of fraud. He requests the matter be removed from his credit history. After review of our file and contacting our client I offer the following response on behalf of RPM:   RPM received Mr. [redacted]’s Sprint Long Distance account for collection in June 2015. RPM’s business records reflect a conversation with Mr. [redacted] in May 2016 where he stated that Sprint had deemed the account fraud and that he would send RPM corresponding documentation confirming the same. RPM has no record of receiving this documentation from Mr. [redacted]. Upon receipt of this complaint RPM contacted Sprint who advised that the account had been placed on hold pending return of the attached fraud packet. Sprint requests that Mr. [redacted] complete and return the attached fraud packet and provide a copy of the police report referenced in the complaint.   RPM appreciates the opportunity to respond to this matter and resolve it to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark T. C[redacted] General Counsel

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   After conducting a search with the information provided in the complaint, consisting of Mr. [redacted]’s name, address, and telephone number ending [redacted] RPM is unable to locate the account current resulting in telephone calls...

to Mr. [redacted]. RPM did locate an account in Mr. [redacted]’s name that he resolved in 2015. RPM has not made calls on that account since.   RPM respectfully request Mr. [redacted] provide the telephone number being called so an account can be located and calls stopped. Any information may be sent to: [email protected]. The number listed in the complaint ending [redacted] is not in RPM’s database and thus has not been called by RPM.   If RPM may be of further assistance to Mr. [redacted] please contact me directly at (425) 412-2642.   Thank You, Mark *. C[redacted] General Counsel

May 24, 2016
 
 
 
 
Revdex.com
[redacted]   [redacted]
 
 
Case#[redacted]
 
Dear Ms. [redacted]
 
I am in receipt of and have reviewed the above referenced...

complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining that he paid in full (PIF) the balance owing and RPM has never sent him the requested PIF letter or updated the credit bureau reporting. After a review of our records I offer the following response on behalf of RPM:
 
RPM received payment for the full balance owing on May 2, 2016. RPM mailed the PIF letter on May 5, 2016 and another copy of today. In addition, RPM sent the PIF code to the three major credit bureaus on May 8, 2016. It can take the credit bureaus 30-45 days to update their records. RPM does not have any control on the timing of the credit bureau updating their records.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as it is not listed as they said it wouldn`t be in their letter. But it is still listed online and on my account. Once removed all is satisfactory .Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RPM has no ownership interest in the account at issue and makes no determination as to the validity of the debt. As previously explained, [redacted] recalled the account from our office and RPM is no longer handling the matter. Mr. [redacted] may contact [redacted] if he has further questions or concerns.Mark *. C[redacted]General Counsel

June 20, 2016
 
 
 
 
Revdex.com
[redacted]
 
Email: [redacted]
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced follow up complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] rejected RPM’s original response claiming there was a verbal agreement with RPM’s representative to remove the credit bureau rating if he paid. If RPM won’t do that, he wants his money to be refunded. After a review of our records I offer the following response on behalf of RPM:
 
RPM does not report to the credit bureau for this client. Whatever rating is in Mr. [redacted]’s credit bureau, RPM didn’t report it and can’t alter it in any way. RPM did forward the complaint to our client for their review. RPM does not know what action our client may or may not take. Regarding a refund, that payment was forwarded to the client when it was received.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted]   To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] makes no complaint against RPM, rather states that a Sprint employee advised her that the...

account would be removed from her credit history if she paid the balance. She requests RPM remove the account from her credit history. Sprint listed Ms. [redacted]’s account with RPM for collection on July 11, 2017. RPM sent Ms. [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM’s business records reflect no response to this notice and no contact with Ms. [redacted] by telephone, despite attempts to contact her. Sprint received payment directly from Ms. [redacted] in December 2017. RPM closed the account back to Sprint and updated the account trade-line to reflect that the account had been paid. RPM was not a party to any discussion between Ms. [redacted] and Sprint. RPM has been advised that Sprint spoke to Ms. [redacted] and was advised that based on their review, it appears that she may have been provided misinformation regarding credit concerns. To resolve this matter, Sprint has requested RPM remove any negative credit reporting and cease collection activity. RPM has submitted the request to remove the credit trade-line and the account now has a zero balance. RPM will submit a second request in the event the trade-line continues to appear. RPM appreciates the opportunity to resolve this matter to Mr. [redacted]’ satisfaction. If you have additional questions, please feel free to contact me directly at 425-412-2642. Very Truly Yours, Mark *. C[redacted] General Counsel