Receivables Performance Management LLC

Complaint ID: [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty...

states and the District of Columbia. Ms. [redacted] states that she settled a delinquent [redacted] account with RPM in June 2016 however received a notice from another collection agency over the same account. She requests RPM confirm the settlement with the current agency and resolve the matter. After a review of our records and contacting our client I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s [redacted] account for collection on March 15, 2016. On June 23rd, RPM’s business records indicate that on April 20th a settlement to resolve the account payable in installments was reached. The first three payments were timely received, however Ms. [redacted] requested an extension of the final payment which was granted. The final payment was subsequently posted to the account on June 20th. As a result of changing the arrangement it appears that the account did not close properly in our system due to an agent error. The remaining account balance was later recalled by [redacted] and placed with another collection agency.
 
Upon receipt of this complaint, RPM advised [redacted] that the account was indeed settled by the payments received by RPM. [redacted] advised they had updated their records to reflect the same and were recalling the account from the subsequent collection agency that sent Ms. [redacted] a notice. The account is settled in full.
 
RPM appreciates the opportunity to resolve this complaint to Ms. [redacted]’s satisfaction and sincerely apologize for the inconvenience. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Mark ** C[redacted]
General Counsel

Complaint: [redacted]
I am rejecting this response because:I’ve disputed this account with the credit bureau and RPM has responded that the credit bureau (Equifax) the account is valid and accurately reporting which was false information. This account should never been reported to credit bureau; furthermore, I’ve contacted RPM directly and was advised that as long as I continue to dispute this account with credit bureau it will remain on my credit by represetive Maritza. As of today, this account is still on credit report as an adverse account which has adversely affected my credit worthiness. My complaint is this company is not compliant with the fair credit reporting laws. I plan to seek legal action. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:STILL NOT SOLVING MAIN CONCERN THANKS FOR PROMPT  RESPONSE. I SPOKE DIRECTLY WITH SUPERVISORS UPON RECEIVING THIS AND AS OF NOW THE SUPERVISORS CHECK THROUGHLY THROUGH SYSTEM AND THE LAST TIME RPM REPORTED TO THEM BACK WAS IN MARCH OF 2016 .THEY DID NOT AND NEVER HAVE RECEIVED ANYTHING IN APRIL WHICH YOU GUYS CLAIM TO HAVE SENT A DELETION NOTICE. I AM NOT ENTIRELY SURE WHAT IS MEANT BY ACCOUNT TRADE LINE AS THIS IS A COLLECTIONS ACCOUNT.  THIS REQUEST NEEDS TO BE SENT ELECTRONICALLY. NOT MANUAL NOT BY LETTER RPM REPRESENTATIVES AGREED TO HAVE COLLECTIONS ACCOUNT DELETED PLEASE FINISH AGREEMENT. HERE'S ANOTHER FALSE CLAIM SAY IT WAS SENT BUT THEY DO NOT HAVE NO ALERT IN SYSTEM FROM RPM. LIKE I STATED PREVIOUSLY ONCE THEY SEE ALERT ON SYSTEM REQUESTING COLLECTIONS ACCOUNT BE "DELETED" (WHICH NEEDS TO BE DONE ELECTRONICALLY)  IT WOULD BE DELETED BY THEM INSTANTLY ON SPOT IT WOULD NOT TAKE X AMOUNT OF DAYS. AS SOON AS THEY SEE AN ALERT ON THE SYSTEM THEY WOULD REMOVE ON SPOT. ALL WE ARE WAITING FOR IS RPM.PLEASE SEND AN UPDATED DELETION REQUEST STATING "URGENT PLEASE DELETE ACCOUNT FROM [redacted] CREDIT FILE" AND WOULD BE GOOD TO GO AND I WILL BE FULLY SATISFIED I NEED TO RECEIVE PROOF/EVIDENCE , WHAT WAS THE MESSAGE READ THAT YOU CLAIM TO HAVE SENT MANUAL?, WHEN WAS THAT SENT (DATE) WHAT WAS THE TIME? HOW DO I USE THIS INFORMATION? QHAT SHOULD I INFORM THEM ? WHAT IS EOSCAR?  IS THAT A FAKE MADE UP CONFIRMATION# ?HOW SHOULD  I PROVIDE THIS INFORMATION TO THEM ? I NEED YOU TO BE 100% HONEST THANKS AND LIKE I SAID THE STATING OF HOW LONG THE CREDIT BUREAU UPDATE THEIR SYSTEM IS OUT OF QUESTION AS I HAVE DIRECT CONTACT WITH 4 FOUR SUPERVISORS AND EACH GUARENTEEING ON SPOT HELP WITH THIS THEY CANNOT DO ANYTHING UNTIL THEY SEE THIS MESSAGE. FOR FULLY SOLVED RESOLUTION ALL NEEDS TO BE DONE IS A UPDATED DELETION REQEUST  ELECTRONICALLY THEN I WILL CALL THEM THEY WOULD CHECK IF THEY SEE DELETION ALERT ON THE SYSTEM THEN AND WE'RE DONE FOR GOOD IF NOT THEN WERE BACK TO SQAURE 1 IN DISPUTING THIS UNTIL THAT DELETION IS 100% SENT ON SYSTEM. HOPING THIS IS DONE IN FAST PROMPT URGENT MATTER.I NEED TO OBTAIN A NEW COPY OF THE UPDATED DELETION NOTICE NOT OLD ONE AS IT DOESNT STATE HAVE ACCOUNT BE DELTED I NEED TO ALSO RECEIVE HOW LONG DOES IT TYPICALLY TAKE THEM TO SEE THIS NOT UPDATE THEIR SYSTEM AS I ALREADY KNOW THAT THE SUPERVISOR SAYS THIS NEEDS TO BE COMPLETED ELECTRONICALLY ONLY PLEASE SEND AND THEN LET ME KNOW WHEN WAS SENT  AND I WOULD CONTACT THE SUPERVISOR. IN A URGENT MATTER LIKE TODAY  I STATE I AM NOT TALKING WITH REGULAR AGENTS TALK TO AND HAVE DIRECT CONTACT WITH 4 TOP SUPERVISORS WHOS KNOW AND PROVIDED ME ENOUGH SUFFICENT EVIDENCE THAT SHOWS WE ARE WAITING ON THE CREDITOR SO PLEASE RPM SEND AN UPDATE OF DELETION ELECTRONICALLY. NOTHING CAN BE DONE MANUAL NOR LETTER 
Sincerely,
[redacted]

Complaint ID # [redacted]
 
RE: [redacted]
 
After conducting a search with the information provided in the complaint, consisting of Mr. [redacted]’s name, address, email address, and daytime phone number, RPM is unable to locate the account in question. RPM has several active accounts...

in our database under the name of [redacted], however we are unable to determine which one belongs to the [redacted] who filed this complaint. RPM respectfully request Mr. [redacted] provide the full account number at issue so it may be located and investigated. Any information may be sent to: [redacted]@receivablesperformance.com
If RPM may be of further assistance to Mr. [redacted] please contact me directly at (425) 412-2642.
Thank You,
Mark T. C[redacted]
General Counsel

Complaint: [redacted]I am rejecting this response because:
 
I had responded to RPM regarding the balance due of $115.97 from [redacted]. Please find the attached copy of the letter that I had sent on 5/30/16. I would appreciate that this be resolved as soon as possible, I had responded to RPM within the 30 day time frame that was required. Please advise.Sincerely,[redacted]

I settled a debt with RPM and was told the settlement needed to "post" and I would get a receipt within 24 hours. I called back and was then told it would be potentially 24 additional hours more for me to get a receipt, but the receipt would not show the account with a zero balance. I would have to wait days for that receipt. When I told the agent that was unacceptable and asked for her supervisor, she told me her supervisor was un available, when I asked for the legal department, she hung up on me. When I called back and asked for the legal department, they put me on hold and then hung up on me. This is affecting my credit report.Correction to a credit reportI would like a receipt for the transaction showing the account is paid in full and closed, and I would like the credit report updated to show the account has been settled and removed from my credit report.

Complaint: [redacted]
I am rejecting this response because:  I do not believe they don't know the number they were calling several times everyday.  I have not received a call from them for 3 days.  I will wait to see if they have discontinued the harrassment.  So far so good, but I think they are just wanting the complete number so they can continue the calls.  Lets hope they have figured out the number and have taken me out of their system.
Sincerely,
[redacted]

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] makes no specific complaint against RPM, however references a prior Revdex.com complaint filed against...

DIRECTV. Ms. [redacted] states that the DIRECTV agent she spoke talked over her resulting in her handing up on him. She disputes an Early Cancellation Fee charged by DIRECTV and requests the matter be removed from her credit history. After review of our file and contacting our client, I offer the following response on behalf of RPM. DIRECTV listed Ms. [redacted]’s account with RPM for collection on October 30, 2017. On October 31st, RPM sent Ms. [redacted] a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM received no response to this notice and have no record of speaking to Ms. [redacted] despite attempts to contact her by telephone. RPM received a letter from Ms. [redacted] on January 30, 2018 disputing the debt. RPM notated the dispute, ceased collection activity and contact DIRECTV for verification of the debt. Attached to this response is the verification provided by DIRECTV. It is DIRECTV’s position that the balance is owed. Early Cancelation Fees are detailed in the DIRECTV customer agreement that was previously provided to Ms. [redacted]. RPM will cease further attempts to contact Ms. [redacted], however she is welcome to contact our office to resolve the obligation. Ms. [redacted] may contact RPM toll free at 866-367-1878. RPM appreciates the opportunity to respond to this matter and apologize for any inconvenience. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark T. C[redacted] General Counsel

Ms. [redacted] states that she does not have a contract with RPM. She is correct, RPM is a third party collection agency acting on behalf of creditors such as DIRECTV. RPM located a DIRECTV account in Ms. [redacted]'s name. RPM has requested verification of the debt from DIRECTV. Once RPM receives a response,...

documentation will be sent to Ms. [redacted]. If you have further questions regarding this matter please contact me directly at 425-412-2642.Mark *. C[redacted] General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately I am one of many consumers to file a complaint against this company.  My complaint as well as others I've read all have a common theme.  While RPM's reply is 'satisfactory' they are not taking responsibility for the actions and lack of their responsibility to the consumer.I am am requesting a copy of RPM's submission to the credit bureaus to remove their collection.Sincerely, [redacted]

Case Number: [redacted] RE: [redacted]   To Whom It May Concern;   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a third-party collection agency working on behalf of creditors such...

as Cincinnati Bell., Ms. [redacted] submits a form frivolous FCRA dispute as her complaint. She requests the matter be removed from her credit history. After review of our records I offer the following response on behalf of RPM:   Sprint placed Ms. [redacted]’ account in our office for collection in March 2011. RPM’s business records reflect the account was paid in full by Ms. [redacted] to RPM via check in September 2011. RPM close RPM updated the account trade-line accordingly to reflect the obligation had been paid. As a data furnisher to the credit reporting agencies, RPM is required under Federal law to accurately report the status of an account. To remove an account simply because it was paid would put us in breach of our agreements with the credit reporting agencies and undermine the integrity of the credit reporting system.   RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel