Regis Corporation

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Thank you for forwarding Ms [redacted] 's complaintOur District Leader for this salon has reached out to Ms [redacted] and provided her contact informationMs [redacted] emailed back with details of her complaintWe have refunded Ms [redacted] 's credit card for the service ($30) and that credit should appear in 3-business daysAlthough we have no indication that the service was done improperly, we took the precaution of reviewing wax procedures with the salon staff, including the importance of reviewing with all guests the possible reactions waxing can cause due to artificial tanning and certain medications and medical conditionsWe have provided Ms [redacted] with our corporate contact information, if at some point in the future, medical care does become necessaryThank you

Thank you for contacting Guest Services We do apologize for your dissatisfaction with your experience in our salon The salon you visited is independently-owned and operated Please visit www.bgsalons.com and click on the Help button in the lower right corner If you’d like to text or leave a voicemail message instead, please call or text ###-###-#### Your feedback will be routed to the appropriate salon leader who will contact you soon

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Thank you for forwarding Ms***'s complaint to usI apologize that her original report was not followed up on in a timely manner by the Regional ManagerI have requested a refund to Ms [redacted] in the amount of $26.00, the amount of her haircutUnfortunately, we are unable to refund the tip portion of her serviceA tip is provided directly to the stylist, not to the company, as a thank-you gesture, and we cannot refund that amount since that money was given directly to the stylistI could offer Ms [redacted] a gift card in the amount of $which could be used at any of our corporate salons, for product as well as services, if that would be an acceptable compromise? In the meantime, the credit should be back on her card within 3-business daysThank you,

Initial Business Response / [redacted] (1000, 8, 2015/10/02) */ We sincerely apologize for the way that Mrs [redacted] feels about her experience with our salonMrs [redacted] was issued a $refund for the cost of her relaxer servicesThe refund was issued to her credit/debit card ending in *** Regis Corporation makes every effort to take care of our guests in a positive and fair mannerThank you for interest in this issue

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Regis sincerely apologizes for any inconvenience caused during Mr***'s visitWe do not require our guests to provide their phone number when checking in for services I would like to share Mr***'s feedback with the salon staff to ensure they understand that capturing a guest's phone number is not a requirementUnfortunately, the complaint does not have enough information for me to do soIf Mr [redacted] would reply with the salon address, I can proceed with providing the feedback through the proper channels Thank you for your assistance in resolving this complaintRegis Corporation makes every effort to resolve guest complaints in a fair and positive manner Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They addressed it in a rather quick manner and they have agreed to correct the inactionTime will tell on the final update on policyI do hope this company follows back up with me to let me know this policy has indeed been fixedThe salon in question is the Regis hair salon in Baton Rouge, Louisiana and is located inside the Mall of Louisiana on Bluebonnet BlvdPlease let me know if additional information is needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Talked to Beautiful group, they own Regis, Countryside mall Was told to take curling iron in and Margarita would refund money I went in shesaid she did not talk to anyone and would not refund money [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/04/22) */ Thank you for forwarding Ms [redacted] 's complaintShe has already contacted our Guest Services department and we requested that the District Leader follow up with the guest to resolve this situationThe District Leader will discuss resolution options, including possible services or a refund, since those resolutions are made at the District Leader levelI will follow up with that District Leader to see if any resolution has been offered and update this complaint with those findings Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no response from their corp office beyond them receiving my complaintthis is unacceptableI would like this to be resolved Final Consumer Response / [redacted] (3000, 16, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I work full time and am not able to respond to the phone call during bus hoursThe district manager may contact me via email as a better means of communication so that I may respond after hoursI it is required I speak directly to her, I will attempt to contact herHowever, I would need to speak with her possibly as late as 7:or PM or as early as 7:am, however as stated before, email is the preferred means of communication [redacted] @yahoo.com,., [redacted] phone thank you for your attention to this matter [redacted] Final Business Response / [redacted] (4000, 18, 2015/04/30) */ I have passed Ms [redacted] 's contact information and availability along to the District Leader for follow up

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The car never had a problem in years till the touched itA courtesy inspection will reveal a problem exists and they are going to charge me to reflash the radio and fix itIts not my fault, they disconnected battery and caused this problem I looked at the internet Honda forums there are alot of issues with these radios [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/10/02) */ On behalf of the Regis Corporation, I would be happy to work with Mr [redacted] on a resolution regarding his dissatisfactionUnfortunately, the complaint does not have enough information for us to research the events of his visit to our salon If Mr [redacted] would reply with the salon name and location, I can proceed working toward a resolution Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Fresno, CA Final Consumer Response / [redacted] (3000, 19, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) ApologiesThat was something else on my clipboardIt was Supercuts in Lemoore, CA, located at [redacted] Lemoore, CA Final Business Response / [redacted] (4000, 21, 2015/10/19) */ We sincerely apologize for the way that Mr [redacted] feels about his experience with our salonI have requested a refund check be sent to Mr [redacted] in the amount of his service; $He should receive that check within 7-business days from today Regis Corporation makes every effort to take care of our guests in a positive and fair mannerThank you for interest in this issue

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thank you for your suggestionsWe do not have plans to install vending machines or offer recycling services in our salons as our primary focus is to provide our guests with consistent, quality haircuts

In an effort to keep Ms [redacted] as our guest, we are willing to send her a $gift card that she can use towards future products or service If she would like this gift card, we ask that she let us know by February 16, Regis Corporation makes every effort to care for our guests in a fair and positive manner

Initial Business Response / [redacted] (1000, 13, 2016/03/11) */ We sincerely apologize for Ms [redacted] 's dissatisfaction with her experience in our salonBecause she has indicated that she is seeking medical attention as a result of her service, her claim has been turned over to our Liability TeamWe have mailed a letter with instructions on what documents Ms [redacted] would need to send as well as the contact person for her claim Regis Corporation makes every effort to take care of our guests in a fair and positive mannerThank you for interest in this issue Initial Consumer Rebuttal / [redacted] (3000, 20, 2016/03/22) */ [redacted] 3/22/ [redacted] Gulf Breeze, Fl XXXXX RE: #XXXXXXXX To Whom It [redacted] Concern RE: response from Regis Corporation this letter is written on response to the response by Regis Corporation Dated March 7th, to make direct contact with the Liability Claims Department at X-XXX-XXX-XXXX, or email at [redacted] @regiscorp.com, or at Insurance and Risk Management [redacted] o BLVDMinneapolis, MN XXXXX "We sincerely apologize for Ms [redacted] 's dissatisfaction with her experience in our salonBecause she has indicated that she is seeking medical attention as a result of her service, her claim has been turned over to our Liability TeamWe have mailed a letter with instructions on what documents Ms [redacted] would need to send as well as the contact person for her claim." "Regis Corporation makes every effort to take care of our guests in a fair and positive mannerThank you for interest in this issue." I have received this letter from Regis have determine the appropriate responseRelease of personal medical information is something I feel is the underlying request by Regis Corporation seeded in the tenor of this brief noteI have strong reservations to disclose any medical information at this timeI value my privacy and appreciate my rights under HIPPAI have been transparent with Regis Corporation as I am straightforward with my approach to all communication I have simply requested this is resolved quickly as my life has been grossly impactedI will share this information in advance 1) I had a hair appointment for hair extensions placementThe hair type that is best suited for the style and texture of my hair is double in price, so I chose the best alternative due to price RockStar Hair Designs: Meagan Hughes, Salon Manager, XXX-XXX-XXXX 3/8/down payment $ 3/17/appointment $ tip $60.00, balance hair, $ and placing hair$ My Next appointment is in 6-weeks for color and replacement of hairRe-tape is $And the hair will last 8-monthsThen another outlay of $for more extensions 2) Medical history: I am a healthy woman, have had no surgeries other than traumatic with no sustainable injuriesI have no chronic medical conditionsI exercise daily, I go to the gym 6-days a week for to hours daily 3) I am a professional, highly educated, holding the same position within the same corporation sine I am respected and sociable noted for my enthusiasm, wit, intelligence, competence and proficiencyI have a customer service based approach which combines adaptability and sensibility when interacting with the diversity within our customer baseI have an innate instinct and responsiveness to people, and it is my genuine desire to provide them with effective and proficient problem solving 4) I am currently taking Melatonin mg over the counter for sleep disturbance when needed since the incidentI have available to me a medication for anxiety prescribed in when my husband was placed on hospice and subsequently diedThis medication was never re-filled and it was never prescribed at any other time in the past and anticipate will not be filled in the future 5) I cancelled my appointment with my primary care as I was able to resolved my sleep issue, and my emotional concerns have improved since meeting with the hair stylist and having hair extensions placed Though I appreciate some communication from Regis Corporation however brief and impersonal, feels disingenuous and tacticalI see this statement of "seeking medical attention" as a deflection and customary posturingRegis Corporation is the largest chain of salons in the industry and this is an attempt to delay a just and fair resolutionI am not interested in a protracted battle with a multibillion dollar corporationI am simply seeking a fair and equitable resolution to my damages I look forward to an appropriate and fair and timely resolution Sincerely, [redacted] Final Business Response / [redacted] (4000, 22, 2016/03/23) */ Thank you for the additional informationThese additional details have been shared with our Liability teamAs previously stated, Ms [redacted] has been sent the contact information for our Liability team and she can work with them on a resolution to her complaint

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ We sincerely apologize for the way that Ms [redacted] feels about her experience with our salonIt is our understanding that this issue has been resolvedOn September 3, 2015, Ms [redacted] was issued a $refund for the cost of her servicesThe refund was issued to her credit/debit card ending in Regis Corporation makes every effort to take care of our guests in a positive and fair mannerThank you for interest in this issue

We sincerely apologize for the way that Ms [redacted] feels about her experience with our salon It is our understanding that this issue has been resolvedOn November 7, 2016, Ms [redacted] was issued a refund in the amount of $The credit will appear in Ms [redacted] ’s account within 5- business days Regis Corporation makes every effort to take care of our guests in a positive and fair mannerThank you for interest in this issue

Initial Business Response / [redacted] (1000, 25, 2015/10/02) */ Thank you for your recent correspondence in regard to the claim made to your office by Ms***The salon she visited in Cathedral City, CA is a Franchise locationRegis Corporation will not be filing a formal response but we have forwarded this complaint to the Franchise Owner Regis Corporation makes every effort to take care of our guests in a fair and positive mannerThank you for your interest in this issue

We have reviewed the documentation in this vehicle purchase deal and the Lease Agreement consists of a Gross Cap Cost of $45,as agreed with the customerThe transaction includes the agreed upon Vehicle, Acquisition Fee, Service Contract Protection Plan and Applicable Sales Taxes as were all clearly documentedAll documentation was reviewed by and signed for by the purchaser on May **, Copies of the documents were provided to the customer at the time of deliveryThere were not any discrepancies in the terms of the agreementWe look forward to a continued positive relationship with all customers at Babylon Honda

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Thank you for contacting us about this complaintWe apologize for the way Ms [redacted] feels about her experience in our salonWe have conducted a thorough investigation into the events of Ms***'s visit to our salon Ms [redacted] visited our salon on December 26, and she requested a maroon color to be applied to her hairWhen Ms [redacted] arrived in the salon, she already had a dark color in her hairOur stylist attempted the service but the existing dark color would not lift out of her hair thus, the maroon color would not takeAt no point during the service was bleach applied to Ms***'s hairThe photos Ms [redacted] has provided show a hair color that is much lighter than the results of her service in our salon and we do not see hair damage as stated in the complaint While we understand her desire for compensation beyond the refund she already received, we will not grant Ms***'s requestIf she would like, we can send her a complimentary Regis DesignLine product packageIf Ms [redacted] would like the complimentary products, she can let us know through this Revdex.com complaint or by contacting us at [email protected] or [redacted] Thank you for your assistance in resolving this complaintRegis makes every effort to treat our guests in a fair and positive manner Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bleach was applied to my hair, in the forum of high lights I did not ask forThe hair dye is still coming out of my hair thats why it has lightened the only thing that did take to my natural dark hair is the blondeI would not like the care package as I am seeking much more to be done with my hair then thatI have all my prove where you charged me for hightlights and a colorI am sorry that I must decline you un-generous offer for the hair product as I do not believe this is whats going to help my hair, after already speaking to a professionalI must have to seeking out additional help from a lawyer to receive what I am needing to be compensated for Final Business Response / [redacted] (4000, 9, 2016/01/18) */ Thank you again for your assistance in resolving this complaintMs [redacted] was issued a full refundWhile we understand her desire for additional compensation, we are not willing to grant her requestAt this time, we do consider this complaint resolved Final Consumer Response / [redacted] (3000, 11, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just think it is unfair the salon can mess my hair up and give me a refund but my hair is badly damaged still and they feel its solved well to me its definitely not by far solved I went to another salon and they advised me that I will need additional hair treatments to repair my hair because of the damage done by regis

Thank you for contacting us about this complaintRegis sincerely apologizes for Ms***'s dissatisfaction with her experience in our salonWe assumed this complaint was resolved when Ms [redacted] received a refund and a $gift cardRegis Corporation makes every effort to resolve guest complaints in a fair and positive mannerSara [redacted] Supervisor, Guest ServicesRegis Corporation [redacted] Edina MN 55439###-###-####

I am rejecting this response because: It doesn't surprise me that this is the response I got after reviewing other Revdex.com complaints I see this has happened several times with other salons to other customers and you have taken no responsibility then eitherThe business is taking NO responsibility for thisYou need to pay for me to go to a reputable salon to get extensions that I WOULD NOT NEED had YOUR salon not messed up

We have reviewed all records corresponding to the transaction as requestedWe appreciate our customer, [redacted] , choosing to Lease another fine Honda vehicle at our Dealership for delivery on April *, We believe that we had negotiated a very competitive deal on the customer's behalfThe signed Buyer's Order and the signed Off-Lease Liability Agreements were both presented to our customer and both contain their signature acknowledging the terms of the agreement with our Sales staffThe lessee remains responsible for any outstanding expenses related to their prior leaseThe documentation clearly does not support the current position that the customer would not be responsible for early lease termination feesWe look forward to providing future vehicles to our loyal customersAs discussed with our Sales Manager, the customer would be responsible for remaining any payments not the business