Regis Corporation

Thank you for contacting us to share our guest's experienceWe have spoken to Ms*** and have referred the complaint up to the District Manager for this location who has been out of the office at a training session, and was unable to respond in a timely mannerAt this point, as we do
guarantee our services, I have processed a refund of the service amount (not including tip) of $back to Ms***' credit/debit cardThis refund will settle within the next 3-business daysGenerally, with our guarantee we offer either a refund or a serviceAs we are refunding, we are not also offering a re-doThank you for your assistance

We are always concerned about the customer's satisfaction whenever they have their vehicle serviced at Babylon HondaAs stated in the customer's complaint, we had performed the Battery Sensor Update Bulletin according to American Honda guidelines and replaced the Transmission Fluid as requested by
the customerNeither action would have a effect on the radio functions, but we are willing to provide a courtesy evaluation of the customer's concernsWe apologize if you did not receive an appropriate response from our past employee, Philip, but *** *** is welcome to come in for a courtesy inspection of these new issues as goodwillPlease call to schedule a convenient appointment with Service at ###-###-####

Initial Business Response /* (1000, 8, 2015/11/18) */
We sincerely apologize for the way Ms*** feels about her experience in our salonIt is our understanding that this issue has been resolvedOn November 4, 2015, Ms*** was issued a $refund for the cost of her services
Regis
Corporation makes every effort to take care of our guests in a positive and fair mannerThank you for interest in this issue
Initial Consumer Rebuttal /* (2000, 10, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund of the payment to my credit card fully resolves the complaintThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The complaint is not that $is on the paperThe complaint is that this price was put there after having agreed to $42,and that this price is several thousand dollars above the advertised priceTo reiterate, IT IS ILLEGAL IN NEW YORK STATE TO CHARGE MORE THAN THE PUBLICLY ADVERTISED PRICE OF A CARPeriod, full stopThe business either cannot or will not explain where this number came from, though based on their last response it seems they've eliminated the possibility that it was a clerical error and instead that the illegal pricing was quite intentional.
It is equally obvious based on their response that they didn't read the complaint or simply don't careNowhere did I say $was not on the paper, only that they deceptively inserted that number at signing, a number that was never previously mentioned and a number that is illegalThey obviously think that contracts can override the lawThis is not the case; their own paperwork says any part of the agreement that is invalidated by law is severable, yet they answer the complaint with utterly useless drivel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/04) */
Thank you for contacting us about this complaintWe apologize for the way Ms*** feels about the results of her service in our salonWe assumed this complaint was resolved as we issued a refund to Ms***'s account on February 3,
She should see the credit within 5-business days from that date
Thank you for your assistance in resolving this complaintRegis Corporation makes every effort to resolve guest complaints in a fair and positive manner
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesI accept with the understanding that a refund will show in my account shortlyThank you

Initial Business Response /* (1000, 12, 2015/10/09) */
Regis sincerely apologizes for the delay in respondingAlthough dissatisfied guests are rare, we research every issue to understand what happenedWe have conducted a thorough investigation into the events of Ms***'s visit to our salon
While we understand her desire for compensation, we have determined that we cannot grant her request
Ms*** did contact our Salon Manager to discuss her dissatisfaction with her haircutMs*** was asked to return to our salon so our Salon Manager could assess the haircut and determine how to proceed in correcting the cut to Ms***'s satisfactionMs*** refused to return so we are unable to determine what may have been done incorrectlyOur Stylist only trimmed approximately 1/4" because Ms*** explained that she was trying to grow her hair out
Ms*** had visited our salon previously and had not had adverse reactions to waxing services so our stylist proceeded with the service as usual; including having Ms*** sign the release formWe were unaware of Ms***'s complaint about her wax service until we received this Revdex.com complaint as she did not mention it to our Salon Manager when they spoke
We have issued a refund for Ms***'s services however we are not able to grant her request for additional compensation
Thank you for your assistance in resolving this complaintRegis makes every effort to treat customers in a fair and positive manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We leased our Honda with Babylon Honda in good faith, and told them we were in no hurry for the CRV that we could wait until our old lease expiredI should have been wary when a part time employee with a few months experience helped us with the pick up of our lease, we should have been assisted by someone with more experienceI take comfort in knowing that Honda has a complaint on fileThis is not my first Honda I have never experienced the problems that I experienced with Babylon HondaI also don't appreciate the song and dance they gave me Would I get another Honda at Babylon Honda I think notI also never had such problems obtaining a lease I was told that the fiance would be through Honda and after a credit check with Honda, I needed another credit check with Bethpage Federal Credit Union, only to have more problemsI am not happy with Babylon Honda's response, I would hope that the information I was told prior to signing the papers , was accurate,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We sincerely apologize for the way that Ms*** feels about her experience with our salon. Although dissatisfied guests are rare, we research every issue to understand what happenedWhen a guest is not satisfied with their services we ask them to return to the salon so we can make it
right. A return visit allows the Salon Manager an opportunity to determine what may have been done incorrectly and to redo the guest’s hair to their satisfaction. The guest has not shown up for both of the times that have been set up for this to occur

Initial Business Response /* (1000, 8, 2016/01/06) */
Thank you for contacting us about this complaintRegis sincerely apologizes for Miss ***'s dissatisfaction with her experience in our salonWe assumed this complaint was resolved when Miss *** contacted us on December 18, to accept the
$refund she was offeredThe $credit was issued immediately and would have been reflected in Miss ***'s credit/debit card account within 5-business days from December
Thank you for your assistance in resolving this complaintRegis Corporation makes every effort to resolve guest complaints in a fair and positive manner

Initial Business Response /* (1000, 5, 2015/05/06) */
Thank you for passing on Ms***'s complaintWe have not heard from her directly on this incident, but would be happy to help resolve this issueIf Ms*** could please let us know which of our salon locations she visited (salon brand,
city, state)Then we will be happy to forward this complaint to the District Leader in charge of that area to resolve the issueThank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been resolved, nor have I gotten a refund on the issueIt was Mastercuts in the salmon run mall, Watertown Ny
Final Consumer Response /* (3000, 11, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been days since I have talked the head manager *** and nothing has been resolved
Final Business Response /* (4000, 13, 2015/05/12) */
Update from Regis Guest Services - Based on a resolution agreed to by our District Leader and Ms***, we have processed a refund for Ms***'s haircut $and are also sending a gift card for $toward her next color service with usThe gift card should reach Ms*** in 7-days and the refund will be made back to her credit or debit cardThank you

While we understand that Ms*** has not been satisfied with her experiences with our salon, we will not be granting any further refund. We do believe the partial refund she received is a fair resolution to this complaint

The Lease End Disposition Fee is the obligation of the LesseeThe Buyer's Order does not state that Babylon Honda was going to be responsible for any additional fees when the customer turned in their prior vehicleThe Disposition Fee is a contractual obligation between the customer and the finance
company that had provided those competitive lease terms with a customerWe apologize if the customer did not completely understand the original Lease terms, but we look forward to continuing serving our loyal Honda customer base

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The car never had a problem in 4 years till the touched it. A courtesy inspection will reveal a problem exists and they are going to charge me to reflash the radio and fix it. Its not my fault, they disconnected battery and caused this problem I looked at the internet Honda forums there are alot of issues with these radios
 
[redacted]

We have reviewed the documentation in this vehicle purchase deal and the Lease Agreement consists of a Gross Cap Cost of $45,828.24 as agreed with the customer. The transaction includes the agreed upon Vehicle, Acquisition Fee, Service Contract Protection Plan and Applicable Sales Taxes as were all...

clearly documented. All documentation was reviewed by and signed for by the purchaser on May **, 2015. Copies of the documents were provided to the customer at the time of delivery. There were not any discrepancies in the terms of the agreement. We look forward to a continued positive relationship with all customers at Babylon Honda.

We have reviewed all records corresponding to the transaction as requested. We appreciate our customer, [redacted], choosing to Lease another fine Honda vehicle at our Dealership for delivery on April *, 2017. We believe that we had negotiated a very competitive deal on the customer's...

behalf. The signed Buyer's Order and the signed Off-Lease Liability Agreements were both presented to our customer and both contain their signature acknowledging the terms of the agreement with our Sales staff. The lessee remains responsible for any outstanding expenses related to their prior lease. The documentation clearly does not support the current position that the customer would not be responsible for early lease termination fees. We look forward to providing future vehicles to our loyal customers. As discussed with our Sales Manager, the customer would be responsible for remaining any payments not the business.

Initial Business Response /* (1000, 20, 2016/03/11) */
Thank you for contacting us about this complaint. We do apologize for the delay in responding. We have issued a refund of $34.85, the cost of Mrs. [redacted]'s service. It takes approximately 5-10 business days for a refund to appear in a...

guest's account.
Thank you for your assistance in resolving this complaint. Regis Corporation makes every effort to resolve guest issues in a fair and positive manner.

We do apologize for the way Ms. [redacted] feels about her experience in our salon. Although dissatisfied guests are rare, we thoroughly research every issue to understand what happened and address any concerns accordingly.   Our District Leader has communicated with Ms. [redacted] about her service...

and a $29.00 credit card refund, the cost of her service, was processed on March 18, 2017. While we understand Ms. [redacted]’s desire for further compensation, we have determined that we have satisfactorily resolved her complaint.   Thank you for your assistance in resolving this complaint.  Regis makes every effort to care for our guests in a fair and positive manner.

Initial Business Response /* (1000, 5, 2016/01/26) */
We sincerely apologize for the way Ms. [redacted] feels about her experience in our salon. We also apologize for the delay in receiving her gift card. I have personally mailed her gift card and she should receive it within 5-7 business days from...

today.
Regis Corporation makes every effort to take care of our guests in a fair and positive manner. Thank you for interest in this issue.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/22) */
Thank you for forwarding Ms. [redacted]'s complaint. She has already contacted our Guest Services department and we requested that the District Leader follow up with the guest to resolve this situation. The District Leader will discuss resolution...

options, including possible re-do services or a refund, since those resolutions are made at the District Leader level. I will follow up with that District Leader to see if any resolution has been offered and update this complaint with those findings.
Initial Consumer Rebuttal /* (3000, 12, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no response from their corp office beyond them receiving my complaint. this is unacceptable. . I would like this to be resolved
Final Consumer Response /* (3000, 16, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work full time and am not able to respond to the phone call during normal bus hours. The district manager may contact me via email as a better means of communication so that I may respond after hours. I it is required I speak directly to her, I will attempt to contact her. However, I would need to speak with her possibly as late as 7:30 or 8 PM or as early as 7:00 am, however as stated before, email is the preferred means of communication. [redacted]@yahoo.com,.,[redacted] phone.
thank you for your attention to this matter.
[redacted]
Final Business Response /* (4000, 18, 2015/04/30) */
I have passed Ms. [redacted]'s contact information and availability along to the District Leader for follow up.

Initial Business Response /* (1000, 13, 2015/10/02) */
On behalf of the Regis Corporation, I would be happy to work with Mr. [redacted] on a resolution regarding his dissatisfaction. Unfortunately, the complaint does not have enough information for us to research the events of his visit to our salon....

If Mr. [redacted] would reply with the salon name and location, I can proceed working toward a resolution.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] Fresno, CA 93710
Final Consumer Response /* (3000, 19, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apologies. That was something else on my clipboard. It was Supercuts in Lemoore, CA, located at [redacted] Lemoore, CA 93245.
Final Business Response /* (4000, 21, 2015/10/19) */
We sincerely apologize for the way that Mr. [redacted] feels about his experience with our salon. I have requested a refund check be sent to Mr. [redacted] in the amount of his service; $15.00. He should receive that check within 7-10 business days from today.
Regis Corporation makes every effort to take care of our guests in a positive and fair manner. Thank you for interest in this issue.