Regis Corporation

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We have already apologized and replied to Revdex.com complaint from Canton and West Virginia office - attaching that response here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have emailed and mailed out my jewelers estimate for the replace of my diamond earring and I am awaiting the business's response.Thanks [redacted]

Thank you for contacting us regarding your experience at our Regis salon in Westroads MallWe are sorry to hear that you were not satisfied with your experienceGenerally, if we have an unhappy guest, we refer them to the District Leader for the salon to help resolve your issueOur District Leader, Kellee, will be reaching out to you by email within the next couple of daysYour reference number for this complaint is: [redacted] Thank you!

Thank you for forwarding this information regarding our guest's complaintI do see that, as promised, a check was requested on 7/1/Checks are mailed from Minneapolis and generally take 7-days to arriveThis check was reimbursement for the damaged shirt, in the amount of $It was
sent to: *** * *** *** *** Chandler AZ In addition, a gift card was sent for the amount of a haircut, in the amount of $The District Leader has attempted to reach out to this guest on 7/2/in the morning and left a message with her contact information and again on 7/3, but has not heard back from the guestIf our guest would prefer to provide a different phone number, a better time to call or an email address, our District Leader will happily reach out againThank you

Initial Business Response /* (1000, 10, 2016/01/11) */
Thank you for contacting us about this complaintRegis sincerely apologizes for the way Ms*** feels about her experience in our salonAlthough dissatisfied guests are rare, we research every issue to understand what happened
Both our
District Leader and our Regional Director have communicated with Ms*** regarding her serviceShe was provided with a refund and a gift card to use towards a future service or product purchaseWe did offer to provide Ms*** with a complimentary redo haircut and style service which were both declined
While we understand that Ms*** is seeking further compensation, we have decided we are unable to grant her requestWe do not believe that a wig is an appropriate resolution to this complaintWe have added an additional $to Ms***'s gift card to give her complimentary haircuts to help keep her hair healthy and in a style while the extra 1-1.5" that were trimmed grows back
Thank you for your assistance in resolving this complaintRegis makes every effort to treat our guests in a fair and positive manner

Initial Business Response /* (1000, 10, 2015/12/11) */
Regis sincerely apologizes for not promptly filing a responseThis complaint was sent to the local store rather than our corporate office in Minnesota where these types of correspondence are handledPlease forward any future complaints to
the MN/ND Revdex.com
We apologize for the way Ms*** feels about her experience in our salonWe have mailed Ms*** a $gift card for her to use towards her next haircut
Regis Corporation makes every effort to take care of our guests in a fair and positive mannerThank you for interest in this issue
Final Business Response /* (1000, 22, 2016/01/06) */
Regis Responded on 12/11/2015:
We apologize for the way Ms*** feels about her experience in our salonWe have mailed Ms*** a $gift card for her to use towards her next haircut
Regis Corporation makes every effort to take care of our guests in a fair and positive mannerThank you for interest in this issue

Initial Business Response /* (1000, 5, 2015/04/15) */
Thank you for forwarding Mr***'s complaint to usGenerally, when we have a guest who was dissatisfied with any aspect of his service, we have our District Manager for the salon contact him to apologize and to resolve the complaint
As Mr*** has provided his contact information here, I will alert our District Manager to contact him as soon as possibleAny resolution will be offered by the District Manger at that timeWe sincerely apologize for Mr***'s experience, and thank him for taking the time to make us aware of this situation

We sincerely apologize for the way that Ms*** feels about her grand-daughters experience with our salonAlthough dissatisfied guests are rare, we research every issue to understand what happenedWe have conducted a thorough investigation into the events of Msvisit to our salon It
is our understanding that this issue has been resolvedOn 2/26/18, Ms*** was offered redo services from the salon

Initial Business Response /* (1000, 15, 2015/07/29) */
We apologize for the way Ms*** feels about her experience with our salonWe have conducted a thorough investigation into the events of her visit and we did issue a refund check in the amount of her service and another to cover the cost of
her extensionsThe total amount refunded to Ms*** is $The delay in the refund checks getting to Ms*** is due to an incorrect mailing address which has since been corrected
Thank you for your assistance in resolving this complaintRegis makes every effort to treat our guests in a fair and positive manner
Initial Consumer Rebuttal /* (3000, 17, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You've always had my correct address, so that's not trueI Have not received a refund nor compensation for my hair loss and sensitive scalp from the misused product by the hair stylistAfter speaking with the manager last night she stated her stylist should NOT have treated my hair due to the extensions nor should she have used tea tree oil since it's for natural hair not weaveYour stylist that represent you violated your policy
Final Business Response /* (4000, 19, 2015/07/30) */
When we originally captured Ms***'s address, we did not have the apartment numberHer address was updated when she spoke with Guest Services on July 27th and her reimbursement check was mailedWhile we understand Ms***'s desire for additional compensation, we are not willing to grant her requestWith the mailing of the refund check for her services and reimbursement for her extensions, Regis considers this complaint closed

Initial Business Response /* (1000, 5, 2015/04/30) */
Thank you for passing along Ms***'s complaintOur salon manager has already spoken to her husband about the haircut and agreed to a refundI was able to find the transaction information and request a refund back to Ms***'s credit
cardThis credit will appear on her account within 3-business daysThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regis Hair Style Salon did not refund the full amount paidWhy would I want a hair dresser to keep the tip when she so clearly did a bad job?

Thank you for your recent correspondence in regard to the claim made to your office by Mrs***The salon she visited in Mesa, AZ is a Franchise locationRegis Corporation will not be filing a formal response and we are unable to forward this complaint to the Franchise Owner because they have
closed the location

I am rejecting this response because: yes I was offered a redo services however she just wanted to do the middle child hairI oaid gor hair cuts for all three girls and they can see the pictures that the hair wasnt cut right and it wasnt style right After I told her I was goong to get the other two girls hair did and bring laila at another time she stopped texting me so I told her to forget it Wrost company that I have ever delt withYou lost business with usTerrible customer service and the photos in sending is the very next day paid for wash con cut and style

Initial Business Response /* (1000, 5, 2015/05/06) */
Thank you for forwarding Mr***'s complaintAs he mentions, we have been in contact *** this guest for 1/months now, since the visit he is referencingHe has been apologized to by multiple people, has received a gift card for $as
an invitation to give us another try, and has not been offered a refund for prior services by either the Regional Vice President, the Regional Manager, the District Manager or Regis Corporate Guest ServicesMy most recent email to Gary re-stated our only and final offer on May 1st"I understand that you are not satisfied *** our responses to date, however, they are our final resolution to your complaint from 2/27/The $gift you were emailed is active and can be used at any Regis-owned salon (excluding Supercuts) for services or products and does not expireWe have clarified *** the salon in Tustin, CA that you are welcomed back and will be allowed to redeem your gift card at that location, if you chooseWe are not refunding for any past services, as there were no technical complaints *** the outcome or appearance of those haircutsI understand that your feelings were hurt by the treatment you feel you received from our employees, but we have concluded that any unprofessional behavior was not the result of discrimination and the salon employees have been appropriately address regarding your concerns
Again, this continues to be our only and final resolution offer: $gift card to use as indicated above, no refund for past services, and no further discussion of any specifics regarding confidential employment discussions or actions." We are not planning to extend any further compensation, as there was never any complaint about the quality of the haircuts or the previous services and therefore no reason to process a refund for those
Mr*** is not happy *** our resolution and has advised us that he will continue to share his feedback through every possible venue until his demands are met, however, we are not able to meet these demands and have already extended what we consider to be a fair and reasonable offer
We consider this case closed
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unfortunate that such a large, publicy traded company such as Regis has uncompetent employees and flawed oversight practicesI have tried multiple times to escalate my complaint, as under the Department of Consumer Affairs the way I was treated by the salon Employee,*** at HairMasters at Tustin, CA was competely unlawful and grounds for termination
To this date this employee is still employed by Regis, *** no explanation as to why I was treated this way, why I was charged more by my colleague, and why I have not received my refund, which was in fact offered by district manager ***, so *** you may want to check your phone records before you call a customer a lier
It seems Regis would rather brush things under the rug rather than address them and make sure no other customer ever goes through an experience like this
This is just a preview of the imminent decline of Regis due to being such a large firm and treating customers poorly
And for the record, I was unsatisfied *** my last visit of 12/20/as the conditions were unsanitary and at that time *** again gave terrible customer service and argued *** my for a discount
Final Business Response /* (4000, 9, 2015/05/08) */
Thank you for passing on this responseRegis Corporation abides by all federal and state employment laws and protects employee privacyAny and all disciplinary actions involving any of our employees are private between the employee and employerNo discussion of any said actions will be offered to Mr***Mr*** now adds a complaint about his visit on 12/20/2014, which we have not heard beforeOnce again, this continues to be our only and final resolution offer: $gift card to use for product or services at any Regis-owned salon (excluding Supercuts) *** no expiration date, no refund for past services, and no further discussion of any specifics regarding confidential employment discussions or actionsWe are not planning to extend any refund or further compensation, as there was never any complaint about the quality of the haircuts or the previous services and therefore no reason to process a refund for those
Mr*** is not happy *** our resolution and has advised us that he will continue to share his feedback through every possible venue until his demands are met, however, we are not able to meet these demands and have already extended what we consider to be a fair and reasonable offer
We consider this case closed

Initial Business Response /* (1000, 5, 2015/10/02) */
On behalf of the Regis Corporation, I would be happy to work with Ms*** on a resolution regarding her dissatisfactionUnfortunately, the complaint does not have enough information for us to research the events of her visit to our
salonIf Ms*** would reply with the salon name and location, I can proceed working toward a resolution

We do apologize for Ms***’s dissatisfaction with her experience in our salon and our previous response to her complaint filed with your officeIn regards to her question about payment, Ms*** will be asked to pay for any services she receives while visiting the salon just as we would expect from any other guest who visits our salon for servicesThe concerns she expressed regarding the stylist’s behavior have been addressed by our District LeaderMs*** is welcome to contact the salon prior to visiting to ensure there is a stylist available who will be able to complete the services she is seekingThank you for your continued interest in this complaintWe do consider this matter closed

Regis sincerely apologizes for the way Ms*** feels about her experience in our salonWe have shared her feedback with our field leaders so they can address the issues in the salon. Ms*** is welcome to return to the salon for a style service. Thank you for your interest in this
inquiryRegis makes every effort to resolve guest complaints in a fair and positive manner

Thank you for submitting this feedback and we are sorry to hear about your experienceUnfortunately, the Regis Corporation does not manage the Cost Cutters in Sauk Rapids, MNThis is owned by an independent franchiseeThe Revdex.com can forward this complaint directly to the salon for
resolution:Cost Cutters** ** *** **Sauk Rapids, MN 56379 We have never heard of a complaint like this on the Design Line Smoothing Cream, but if the salon owner wishes to address the problem with the Regis Merchandising team for Design Line products, he/she can work with them directly, after resolving your complaint. Thank you

Initial Business Response /* (1000, 5, 2015/06/09) */
Due to her behavior while in our salons, we informed Ms*** that she is no longer welcome as a visitor or guest at any Regis owned salon locations effective May 22, This includes contact by phone with our salonsMs*** was also
advised that should she visit or contact a Regis owned salon location, she will be asked to leave and authorities will be contacted
Thank you for your assistance with this complaintRegis makes every effort to resolve customer complaints in a fair and positive manner

Initial Business Response /* (1000, 15, 2015/07/24) */
Regis sincerely apologizes for not filing a prompt response
We also apologize for the way Ms*** feels about her experience with our salonWe have been working with her towards a resolution for her complaint and we have refunded her
the cost of her haircut as well as provided her with a corrective haircut
We have reviewed the events of Ms***' visit to the salon and we have confirmed that our stylist provided a thorough consultation prior to the haircutMs***' provided a photo of the haircut she was looking for and it was a significant change from what she hadThe stylist showed Ms***' how much length would be removed and upon Ms***' approval, our stylist proceeded with the serviceMs***' left the salon happy and provided our stylist with a tip
We understand her desire for further compensation however, we cannot grant her request
Regis makes every effort to treat our guests in a fair and positive mannerThank you for your assistance in resolving this complaint