Regis Corporation

Thank you for forwarding this complaint to us. Since we strive to respond to our guest's feedback within 48 hours, I am disappointed to hear that we have not resolved this complaint yet. I am contacting the Senior field leadership for an update and will have someone reach out to this guest right...

away. Thank you,

Initial Business Response /* (1000, 8, 2015/10/02) */
We sincerely apologize for the way that Mrs. [redacted] feels about her experience with our salon. Mrs. [redacted] was issued a $81.90 refund for the cost of her relaxer services. The refund was issued to her credit/debit card ending in [redacted].
Regis...

Corporation makes every effort to take care of our guests in a positive and fair manner. Thank you for interest in this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Talked to Beautiful group, they own Regis, Countryside mall.  Was told to take curling iron in and Margarita would refund money.  I went in shesaid she did not talk to anyone and would not refund money. [redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for contacting us about this complaint. We apologize for the way Ms. [redacted] feels about her experience in our salon. We have conducted a thorough investigation into the events of Ms. [redacted]'s visit to our salon.
Ms. [redacted] visited our...

salon on December 26, 2015 and she requested a maroon color to be applied to her hair. When Ms. [redacted] arrived in the salon, she already had a dark color in her hair. Our stylist attempted the service but the existing dark color would not lift out of her hair thus, the maroon color would not take. At no point during the service was bleach applied to Ms. [redacted]'s hair. The photos Ms. [redacted] has provided show a hair color that is much lighter than the results of her service in our salon and we do not see hair damage as stated in the complaint.
While we understand her desire for compensation beyond the refund she already received, we will not grant Ms. [redacted]'s request. If she would like, we can send her a complimentary Regis DesignLine product package. If Ms. [redacted] would like the complimentary products, she can let us know through this Revdex.com complaint or by contacting us at [email protected] or [redacted].
Thank you for your assistance in resolving this complaint. Regis makes every effort to treat our guests in a fair and positive manner.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bleach was applied to my hair, in the forum of high lights I did not ask for. The hair dye is still coming out of my hair thats why it has lightened the only thing that did take to my natural dark hair is the blonde. I would not like the care package as I am seeking much more to be done with my hair then that. I have all my prove where you charged me for hightlights and a color. I am sorry that I must decline you un-generous offer for the hair product as I do not believe this is whats going to help my hair, after already speaking to a professional. I must have to seeking out additional help from a lawyer to receive what I am needing to be compensated for.
Final Business Response /* (4000, 9, 2016/01/18) */
Thank you again for your assistance in resolving this complaint. Ms. [redacted] was issued a full refund. While we understand her desire for additional compensation, we are not willing to grant her request. At this time, we do consider this complaint resolved.
Final Consumer Response /* (3000, 11, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just think it is unfair the salon can mess my hair up and give me a refund but my hair is badly damaged still and they feel its solved well to me its definitely not by far solved I went to another salon and they advised me that I will need additional hair treatments to repair my hair because of the damage done by regis.

Initial Business Response /* (1000, 10, 2015/05/19) */
Thank you for passing on Ms. [redacted]'s complaint. Can the guest confirm the location of the Supercuts where the appliance was purchased? The Supercuts in Guthrie, OK is owned by a franchisee, not directly by the Regis Corporation and...

therefore this complaint would need to be directed to that company. If the appliance was purchased elsewhere, we can check to see if it is corporate or franchise owned and direct the complaint to the appropriate party. Please let us know the city and state of this Supercuts.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was at Supercuts in Guthrie OK. This needs to be presented to the responsible party. Thank you.
Final Business Response /* (4000, 14, 2015/05/21) */
Thank you, [redacted]. I have forwarded your complaint to the franchise owner who will contact you by phone or email to resolve.

Initial Business Response /* (1000, 5, 2016/03/11) */
Regis sincerely apologizes for any inconvenience caused during Mr. [redacted]'s visit. We do not require our guests to provide their phone number when checking in for services.
I would like to share Mr. [redacted]'s feedback with the salon staff to...

ensure they understand that capturing a guest's phone number is not a requirement. Unfortunately, the complaint does not have enough information for me to do so. If Mr. [redacted] would reply with the salon address, I can proceed with providing the feedback through the proper channels.
Thank you for your assistance in resolving this complaint. Regis Corporation makes every effort to resolve guest complaints in a fair and positive manner.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They addressed it in a rather quick manner and they have agreed to correct the inaction. Time will tell on the final update on policy. I do hope this company follows back up with me to let me know this policy has indeed been fixed. The salon in question is the Regis hair salon in Baton Rouge, Louisiana and is located inside the Mall of Louisiana on Bluebonnet Blvd. Please let me know if additional information is needed.

Initial Business Response /* (1000, 10, 2015/08/04) */
Regis sincerely apologizes for Ms. [redacted]'s dissatisfaction with the pricing of her services. We have investigated her complaint thoroughly and we are confident that our stylist explained all of the charges prior to Ms. [redacted]'s service and Ms....

[redacted] was charged correctly for the services she received.
In an effort to retain Ms. [redacted] as our guest, Regis is willing to send Ms. [redacted] a gift card for $15.00, the amount she believes she was overcharged. This gift card can be used at any Corporate-owned Regis salon for products or services. Upon Ms. [redacted]'s acceptance, we will mail the gift card to the address on this complaint.
Thank you for your interest in this issue. Regis makes every effort to respond to guest complaints in a fair and positive manner.
Initial Consumer Rebuttal /* (2000, 12, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
yes I am satistified and appreciate your timely response. please mail to [redacted] Duncansville pa 16635

I am rejecting this response because:
My hair is still falling out because of the "quality work" your company did. I had to pay for products to use st home after the salon to fix what damage has been done to my hair. I also have another appointment made at my new salon to further correct the color mistakes. I also need a color correction hair cut because my hair is constantly falling out and I am now missing chunks in my hair. I am happy you are giving me the 29 dollars back but I believe further compensation is in order because of how much money I am spending to fix your stylist's mistakes. I believe I deserve the full amount I asked for. Your stylist did a lot of emotional damage to me as well. My hair is a creative outlet and she ruined it which ruined my self esteem. I need the money I asked for for the rest of my treatments. I talked to the district manager but knew that she could only refund me the money spent on the service and that is why I am reaching out further on the Revdex.com.

Thank you for contacting us about this complaint. Regis sincerely apologizes for Ms. [redacted]'s dissatisfaction with her experience in our salon. We assumed this complaint was resolved when Ms. [redacted] received a refund and a $20 gift card. Regis Corporation makes every effort to resolve guest...

complaints in a fair and positive manner. Sara [redacted]Supervisor, Guest ServicesRegis Corporation[redacted] Edina MN 55439###-###-####

Initial Business Response /* (1000, 5, 2015/05/29) */
We have already apologized and replied to Revdex.com complaint from Canton and West Virginia office - attaching that response here...

We sincerely apologize for the way that Ms. [redacted] feels about her experience with our salon. Although dissatisfied guests are rare, we research every issue to understand what happened. We have conducted a thorough investigation into the events of Ms. [redacted]’s visit to our salon.   It is our...

understanding that this issue has been resolved. On February 21, 2018, Ms. [redacted] was issued a partial refund in the amount of $20.00. The credit should appear in Ms. [redacted]’s account within 5-7 business days.   Regis Corporation makes every effort to care for our guests in a fair and positive manner. Thank you for your interest in this issue.

Initial Business Response /* (1000, 5, 2015/12/04) */
On behalf of the Regis Corporation, I would be happy to work with Ms. [redacted] on a resolution regarding her dissatisfaction. Unfortunately, the complaint does not have enough information for us to research the events of her visit to our...

salon. If Ms. [redacted] would reply with the salon location, I can proceed working toward a resolution.

Initial Business Response /* (1000, 15, 2015/08/05) */
On behalf of the Regis Corporation, I would be happy to work with Ms. [redacted] on a resolution regarding her dissatisfaction. Unfortunately, the complaint does not have enough information for us to research the events of her visit to our salon. If...

Ms. [redacted] would reply with the salon name and location, I can proceed working toward a resolution.

Initial Business Response /* (1000, 10, 2015/05/27) */
Thank you for passing on this feedback. This was submitted by a former employee, not a customer of Regis. I will forward this complaint to the HR and Asset Protection Team, but will not respond from the Customer Service department. Please close...

this claim.

I am rejecting this response because:
It doesn't surprise me that this is the response I got after reviewing other Revdex.com complaints I see this has happened several times with other salons to other customers and you have taken no responsibility then either. The business is taking NO responsibility for this. You need to pay for me to go to a reputable salon to get extensions that I WOULD NOT NEED had YOUR salon not messed up.

Initial Business Response /* (1000, 13, 2016/03/11) */
We sincerely apologize for Ms. [redacted]'s dissatisfaction with her experience in our salon. Because she has indicated that she is seeking medical attention as a result of her service, her claim has been turned over to our Liability Team. We have...

mailed a letter with instructions on what documents Ms. [redacted] would need to send as well as the contact person for her claim.
Regis Corporation makes every effort to take care of our guests in a fair and positive manner. Thank you for interest in this issue.
Initial Consumer Rebuttal /* (3000, 20, 2016/03/22) */
[redacted] 3/22/2016
[redacted]
Gulf Breeze, Fl.
XXXXX RE: #XXXXXXXX

To Whom It [redacted] Concern
RE: response from Regis Corporation.
this letter is written on response to the response by Regis Corporation Dated March 7th, 2016 to make direct contact with the Liability Claims Department at X-XXX-XXX-XXXX, or email at [redacted]@regiscorp.com, or at Insurance and Risk Management [redacted]o BLVD. Minneapolis, MN XXXXX.
"We sincerely apologize for Ms. [redacted]'s dissatisfaction with her experience in our salon. Because she has indicated that she is seeking medical attention as a result of her service, her claim has been turned over to our Liability Team. We have mailed a letter with instructions on what documents Ms. [redacted] would need to send as well as the contact person for her claim."
"Regis Corporation makes every effort to take care of our guests in a fair and positive manner. Thank you for interest in this issue."
I have received this letter from Regis have determine the appropriate response. Release of personal medical information is something I feel is the underlying request by Regis Corporation seeded in the tenor of this brief note. I have strong reservations to disclose any medical information at this time. I value my privacy and appreciate my rights under HIPPA. I have been transparent with Regis Corporation as I am straightforward with my approach to all communication.
I have simply requested this is resolved quickly as my life has been grossly impacted. I will share this information in advance.
1) I had a hair appointment for hair extensions placement. The hair type that is best suited for the style and texture of my hair is double in price, so I chose the best alternative due to price.
RockStar Hair Designs: Meagan Hughes, Salon Manager, XXX-XXX-XXXX
3/8/16 down payment $150.00
3/17/16 appointment $366.00
tip $60.00,
balance hair, $150.00
and placing hair. $156.00
My Next appointment is in 6-weeks for color and replacement of hair. Re-tape is $80.00. And the hair will last 8-10 months. Then another outlay of $300.00 for more extensions.
2) Medical history: I am a healthy woman, have had no surgeries other than traumatic with no sustainable injuries. I have no chronic medical conditions. I exercise daily, I go to the gym 6-7 days a week for 1.5 to 2 hours daily.
3) I am a professional, highly educated, holding the same position within the same corporation sine 2008. I am respected and sociable noted for my enthusiasm, wit, intelligence, competence and proficiency. I have a customer service based approach which combines adaptability and sensibility when interacting with the diversity within our customer base. I have an innate instinct and responsiveness to people, and it is my genuine desire to provide them with effective and proficient problem solving.
4) I am currently taking Melatonin 3 mg over the counter for sleep disturbance when needed since the incident. I have available to me a medication for anxiety prescribed in 2014 when my husband was placed on hospice and subsequently died. This medication was never re-filled and it was never prescribed at any other time in the past and anticipate will not be filled in the future.
5) I cancelled my appointment with my primary care as I was able to resolved my sleep issue, and my emotional concerns have improved since meeting with the hair stylist and having hair extensions placed.
Though I appreciate some communication from Regis Corporation however brief and impersonal, feels disingenuous and tactical. I see this statement of "seeking medical attention" as a deflection and customary posturing. Regis Corporation is the largest chain of salons in the industry and this is an attempt to delay a just and fair resolution. I am not interested in a protracted battle with a multibillion dollar corporation. I am simply seeking a fair and equitable resolution to my damages.
I look forward to an appropriate and fair and timely resolution.
Sincerely,
[redacted]
Final Business Response /* (4000, 22, 2016/03/23) */
Thank you for the additional information. These additional details have been shared with our Liability team. As previously stated, Ms. [redacted] has been sent the contact information for our Liability team and she can work with them on a resolution to her complaint.

Initial Business Response /* (1000, 5, 2015/06/22) */
We apologize for the way Ms. [redacted] feels about her experience in our salon. We have conducted a thorough investigation into the events of her visit. Ms. [redacted] did not notify our stylist of any known allergies and Regis is not liable for any...

unknown allergies. While we understand her desire for compensation, we are unable to grant her request for payment of her medical bills and compensation for pain and suffering.
Thank you for your assistance in resolving this complaint. Regis makes every effort to treat our guests in a fair and positive manner.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I could not let them know of ant allergies since I did not know I had any! I believe they mixed too much of the chemical in the dye and it was too strong. I thought their service was satisfaction guaranteed and now I can't even get my money back for the service ? Not too mention , the color didn't even last 2 weeks ! I went through all that for nothing ! I will never again go to any salons ran by Regis if I do not get at least my money back for the so called service. The response from them is so uncaring and very unprofessional
Final Business Response /* (4000, 9, 2015/06/23) */
Thank you for your continued interest in this complaint. We have issued a refund of $55.94, the cost of Ms. [redacted]'s service. It takes approximately 3-10 business days for a refund to appear in a guest's account.

We sincerely apologize for the way that Ms. [redacted] feels about her experience with our salon.  It is our understanding that this issue has been resolved. On November 7, 2016, Ms. [redacted] was issued a refund in the amount of $150.00. The credit will appear in Ms. [redacted]’s account within 5-7...

business days.   Regis Corporation makes every effort to take care of our guests in a positive and fair manner. Thank you for interest in this issue.

GS0001168 - A refund check will be sent.

In an effort to keep Ms. [redacted] as our guest, we are willing to send her a $145.00 gift card that she can use towards future products or service.  If she would like this gift card, we ask that she let us know by February 16, 2018.  Regis Corporation makes every effort to care for our guests in a fair and positive manner.