Mr***,
You accepted our contract under the terms you receivedAt this point your account has been referred to our attorneys at the *** *** ***Please contact them at ***They can assist you further with your claims of fraud
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint To whom it might concern, This company called me, but they never emailed meOnly one time email was " please call us"I emailed them requesting a cancellation , but they never reply to my emailI wanted a reply by email is because this company always lie and never say the truthThey can say anything on the phone but no recording tape to provide to the courtThe salesman "Glenn" promised (YES PROMISED) that I will get at least one (1) customer every dayHe asked me what advertising we use, and I told him "Yelp" He asked after how many clients I get through yelp, I said about customers a dayHe said " we can not compete with YELP", but our customers average client though our advertising is "2-" clients a dayAt least you will get customer a day.So far since March 25, till this day we got customers though their advertising (even the coupons we offer are very competitive), one of the customers works at "*** *** ***" where the coupons are printed I will sue this company for advertisingThe report was already sent to *** ***attorney in *** ***. Business with Advertising should be SHUT DOWN, and NOT stay in business to RIP OFF people.***
Regards,
Basically promised the world and delivered absolutely nothingNot a single clientThe rep we had for Edmonton *** *** *** * *** *** Would never check in, rude to my staff and the managers love to play the blame gameVery content to just take your money and provide nothing in returnWASTE OF $PER MONTH
***,Thank for contacting usAs we discussed yesterday prior to you filing this dispute, we have no evidence of Mr*** lying to you and the terms of the agreement were clearly disclosedMr*** denies that he even drinks alcoholBased upon the evidence RTUI has, we will not cancel your
contractHowever, if you provide us with the video (that has audio) which you told me you have we will review your evidence and see if an exception is warrantedThank you. The address a DVD of the video can be sent to is RTUILangham Creek DrHouston, TX 77084Thank you,*** ***
*** *** ***
This is a complete waste of moneyFor the past year, I have been called a liar, I don't know what I am talking about and that I need to lower my prices on my coupons to a slap in the face low lowThe sales rep (which I unfortunately cannot name) reassured me that it is GUARANTEED to bring in clients and make triple plus of the money backLIEDI got in contact with his supervisor, SK, and he proceeded to tell me that Josh would never do and say such a thingTHIS COMPANY IS A JOKEOver and over again I have been called a LIAR, that I do not know what I am doingHe LAUGHED at me because I was struggling trying to make ends meetEvery one else (except them) can see where my aggravation and PO'ed comes into placeAfter a year of paying monthlyI got in contact a month before my contract ended and SK told me my last payment was going to be in MaySent me an email confirmation stating soNow that we are in the month of June, I was billed again stating that I missed a paymentNow I am out even more money because I didn't put money into that particular account for this scamPlease do your research before agreeing to get into a year long contract scamI have lost over $2,My mistakeIn the past year I have gotten in no more than clients with the couponTWO CLIENTS FOR AN ENTIRE YEARNEVER AGAINIf I could give this company a negative star I SO WOULD
I'm sorry to hear you feel that wayI conduct myself with integrity and it has never been acceptable for anyone with our company to act in any way that is contrary to thatI am also aware that there are reviews on the internetHowever this picture is very biasedEvery company as big as ours has many negative reviews
You work with *** ***In the first search I did the top result I found had overwhelmingly negative reviewsFor example, this link here shows many reviews of *** *** hereMore negative reviews appear hereI were to take this alone, I would assume *** *** is a terrible company
In no way am I suggesting that *** *** is a terrible companyI just wanted to point out that you have to accept that the negative reviews far outnumber the reviews of happy clients, for both of our companies
Our cancellation policy was disclosed to you in writing and you initialed having read and agreed to those same termsI attached a screenshot which shows you were provided with and acknowledged our cancellation policy
Please let me know if there is anything else I can assist you withIf so, please contact us directly at *** or call ***
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have contacted an attorneyI am being advised of this: The business states the contract is non-canceableHowever, not all parites involved have signed the contract which makes it null and voidThe payment details in the bottom left corner show that I am to make six payments of $*** and *** is to make six payments of $*** each. The business response said they were going to bill me for the entire balance. Your employee wrote the payment details out in the contract, which makes me resonsible for no more than six paymentsWe've reached out to your company on numerous occasions to discuss this matter and no one has responded
Regards,
*** ***
*** ***,
The contract is non-cancellableThe documentation you provided shows that RTUI was upfront with its cancellation policy as it appears on the front and back of the contract
Unfortunately, there is nothing that can be done to shorten the contract term or cancel itBy disputing
the charges, you will incur late fees and return payment fees, in addition to the original contract priceIf *** chooses not to pay her portion of the contract, you will be responsible for it
Please let us know if there is anything else we can assist you with
Thank you very much
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am almost at a loss for wordsI did not realize that the free ad does not have to be correctWell we also have an issue with the paid ad - it should not be the responsibility of the payee to check to see if your company and the 3rd party is holding up to their end of the contract. I would have not questioned this process if it was not for the errors at the beginning. I will continue to hold up my end of the contract; and as soon as the contract is up I am understanding there is no renewal that is hidden in the contract. As a precaution I am, in writing, letting your company know that I do not wish to continue advertising on the register tapes or any other advertising your company offers. So with that I do not wish to continue even with the FREE ad beyond the obligation of the contract
Regards, *** ***
*** ***,Thank you for your messageI wish I could help but this issue is with the individual with whom you metYour issue is with *** ***, not ***Unfortunately *** cannot assist you further with your refund*** never had a relationship with *** *** to sell a "mobile app" on our
behalf, nor did we receive any payments or orders to distribute ads for him or you. Mr***, had a relationship with *** to sell grocery store receipt tape ads on our behalfOur mobile app is free to all clients who sign a contract for our receipt tape serviceWe have received similar complaints and Mr***'s actions are now being investigated by local law enforcementPlease contact Detective *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
* ** * *** *** *** ***
***
Sincerely,*** ***
Customer Care Manager
Awful Had good results at first, even recommended the service to other business owners, horrible mistake The grocery store has not used the tape in over two months, get nothing but excuses and the run around Could not be more disappointed, this is a disservice
Hi,
Thank you for your emailWe do not have any verbal agreements with your companyOur contract* *** is for one yearIn this contract we state that we do not guarantee response to the coupon. Additionally, it is your responsibility to provide us with the ad copy or the ad will print as
isThe proof you received by email is your opportunity to make changes
The ads you provided us are being distributed per the agreementPlease reply to the proof email by the deadline stated in the email or the ad will print as is
As the contract is "non-cancellable", we cannot give you any sort of discount or refund for a lack of response to the couponThe response you receive from the coupon you chose to run is beyond our control
If you need assistance, please call our customer service line at *** or our Regional Manager, *** *** ** *** ***
Thank you very much!
Sincerely,
Customer Service
***,
I believe that you have received communications from *** *** with respect to our position on this matterIn any event, I just responded with our position on this matterWe do not cancel contractsOur cancellation policy is non-negotiable
If your counsel advises you that you don't have a contract, you are welcome to take your chances and follow their adviceHowever, it is our belief this contract is validWe are willing and able to provide the service you ordered. Please honor your obligations and ask *** to do the sameOtherwise we will take any and all necessary action to enforce this contract
We will do the right thing and honor our obligations to you
Have a great day
Sincerely,
*** ***
RTUI drafted $*** from my checking account, electronicallyRTUI is not being truthful when they say thay have not received payments n the contract that *** *** had me sign without showing me the entire contractRTUI should have their own record of the payments they electronically drafted from my checking account.
RTUI is, in my opinion, just stalling, because they do not want to admit the truth: they are in the wrong
I am willing to negotiate a resolutionI will withdraw my demand for a complete refund if RTUI agrees, in writing, to cancel the contract that I contend is unenforceable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** ***,Your ad is on the back of the receipts at the store at *** * *** *** ***, **This is the address that appears on your contract.Please visit the store, ask a cashier to pull out some tape from the register and see it for yourselfWe are performing the services you purchased.Our representative claims he did not make representations as those you claim occurredSpecifically, he claims that he never even spoke with you prior to this meeting, nor did he tell your *** that he had your endorsementHe did not lie to your *** nor did he tell him he could cancel. Neither of us were at that meeting so we can only reply upon the factsThe only fact that we can objectively agree upon is that a contract was signed. Your *** signed the terms and conditions of our agreement that state the contract is non-cancellableWe normally do not allow cancellations under any circumstancesHowever, in light of the unfortunate circumstances regarding your ***'s death, we are willing to allow you to cancel future cyclesI have already offered you the option to cancel, only paying for the services you have receivedYou flat out rejected our offerYour account is now being assigned to our attorney because we are unable to come to an amicable agreementIf you would like to take advantage of the settlement we proposed, it is still on the table until the end of this month (***)I hope you accept our offer.Thank you,*** ***Customer Service Manager
This is the absolute worst company to do business with and advertising withI should have listened to wife from the beginningI’m so sick about itThere’s no money back guaranteeThe woman claimed there was such an overwhelming demand that slots would fill up by end of day and she had no buyAll of it was a lieThe wife kept saying no and so was I but I was also interestedFinally after saying no a dozen times she strong armed me into itSearching for a good lawyer nowThis place is a jokeDO NOT FALL FOR THE TRAP
I am totally and completely unsatisfied with the results that I have received from RTUI I was actually excited when I signed the advertising agreement with their sales rep.......she painted a lovely picture of what other companies had received It has now been months and I have gotten zero, nothing, nada out of this ad I have shared my dis-satisfaction with the management and all I got was, gee, that is hard to believe, other realtors have done well I don't care about other realtors Bottom line, I pay my $every month for nothing and I do not expect to get anything Stay away from this type of advertising, it is as bad as grocery carts and golf cards.....STAY AWAY!
Hi,Our corporate office had not heard your complaint prior to thisPlease contact us directly if the issues with distribution have continued beyond daysWe do not cancel contracts for distribution issuesHowever we would give you a credit if part of the guaranteed portion of the contract is not
fulfilled. We don't hide behind our contracts, but we do use them to govern our relationship with our advertisersWe only guarantee of the 90-days each quarterIf some of the days include blank/wrong tape, we would then owe you a credit With respect to your paid ad, for which you are paying $3125, our records show that the ad was approved both times it has been sent to print. Please contact us directly if you would like to discuss this further*** Thank you,*** ***
Mr***,
You accepted our contract under the terms you receivedAt this point your account has been referred to our attorneys at the *** *** ***Please contact them at ***They can assist you further with your claims of fraud
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint To whom it might concern, This company called me, but they never emailed meOnly one time email was " please call us"I emailed them requesting a cancellation , but they never reply to my emailI wanted a reply by email is because this company always lie and never say the truthThey can say anything on the phone but no recording tape to provide to the courtThe salesman "Glenn" promised (YES PROMISED) that I will get at least one (1) customer every dayHe asked me what advertising we use, and I told him "Yelp" He asked after how many clients I get through yelp, I said about customers a dayHe said " we can not compete with YELP", but our customers average client though our advertising is "2-" clients a dayAt least you will get customer a day.So far since March 25, till this day we got customers though their advertising (even the coupons we offer are very competitive), one of the customers works at "*** *** ***" where the coupons are printed I will sue this company for advertisingThe report was already sent to *** ***attorney in *** ***. Business with Advertising should be SHUT DOWN, and NOT stay in business to RIP OFF people.***
Regards,
Basically promised the world and delivered absolutely nothingNot a single clientThe rep we had for Edmonton *** *** *** * *** *** Would never check in, rude to my staff and the managers love to play the blame gameVery content to just take your money and provide nothing in returnWASTE OF $PER MONTH
***,Thank for contacting usAs we discussed yesterday prior to you filing this dispute, we have no evidence of Mr*** lying to you and the terms of the agreement were clearly disclosedMr*** denies that he even drinks alcoholBased upon the evidence RTUI has, we will not cancel your
contractHowever, if you provide us with the video (that has audio) which you told me you have we will review your evidence and see if an exception is warrantedThank you. The address a DVD of the video can be sent to is RTUILangham Creek DrHouston, TX 77084Thank you,*** ***
*** *** ***
This is a complete waste of moneyFor the past year, I have been called a liar, I don't know what I am talking about and that I need to lower my prices on my coupons to a slap in the face low lowThe sales rep (which I unfortunately cannot name) reassured me that it is GUARANTEED to bring in clients and make triple plus of the money backLIEDI got in contact with his supervisor, SK, and he proceeded to tell me that Josh would never do and say such a thingTHIS COMPANY IS A JOKEOver and over again I have been called a LIAR, that I do not know what I am doingHe LAUGHED at me because I was struggling trying to make ends meetEvery one else (except them) can see where my aggravation and PO'ed comes into placeAfter a year of paying monthlyI got in contact a month before my contract ended and SK told me my last payment was going to be in MaySent me an email confirmation stating soNow that we are in the month of June, I was billed again stating that I missed a paymentNow I am out even more money because I didn't put money into that particular account for this scamPlease do your research before agreeing to get into a year long contract scamI have lost over $2,My mistakeIn the past year I have gotten in no more than clients with the couponTWO CLIENTS FOR AN ENTIRE YEARNEVER AGAINIf I could give this company a negative star I SO WOULD
I'm sorry to hear you feel that wayI conduct myself with integrity and it has never been acceptable for anyone with our company to act in any way that is contrary to thatI am also aware that there are reviews on the internetHowever this picture is very biasedEvery company as big as ours has many negative reviews
You work with *** ***In the first search I did the top result I found had overwhelmingly negative reviewsFor example, this link here shows many reviews of *** *** hereMore negative reviews appear hereI were to take this alone, I would assume *** *** is a terrible company
In no way am I suggesting that *** *** is a terrible companyI just wanted to point out that you have to accept that the negative reviews far outnumber the reviews of happy clients, for both of our companies
Our cancellation policy was disclosed to you in writing and you initialed having read and agreed to those same termsI attached a screenshot which shows you were provided with and acknowledged our cancellation policy
Please let me know if there is anything else I can assist you withIf so, please contact us directly at *** or call ***
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have contacted an attorneyI am being advised of this: The business states the contract is non-canceableHowever, not all parites involved have signed the contract which makes it null and voidThe payment details in the bottom left corner show that I am to make six payments of $*** and *** is to make six payments of $*** each. The business response said they were going to bill me for the entire balance. Your employee wrote the payment details out in the contract, which makes me resonsible for no more than six paymentsWe've reached out to your company on numerous occasions to discuss this matter and no one has responded
Regards,
*** ***
*** ***,
The contract is non-cancellableThe documentation you provided shows that RTUI was upfront with its cancellation policy as it appears on the front and back of the contract
Unfortunately, there is nothing that can be done to shorten the contract term or cancel itBy disputing
the charges, you will incur late fees and return payment fees, in addition to the original contract priceIf *** chooses not to pay her portion of the contract, you will be responsible for it
Please let us know if there is anything else we can assist you with
Thank you very much
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am almost at a loss for wordsI did not realize that the free ad does not have to be correctWell we also have an issue with the paid ad - it should not be the responsibility of the payee to check to see if your company and the 3rd party is holding up to their end of the contract. I would have not questioned this process if it was not for the errors at the beginning. I will continue to hold up my end of the contract; and as soon as the contract is up I am understanding there is no renewal that is hidden in the contract. As a precaution I am, in writing, letting your company know that I do not wish to continue advertising on the register tapes or any other advertising your company offers. So with that I do not wish to continue even with the FREE ad beyond the obligation of the contract
Regards, *** ***
*** ***,Thank you for your messageI wish I could help but this issue is with the individual with whom you metYour issue is with *** ***, not ***Unfortunately *** cannot assist you further with your refund*** never had a relationship with *** *** to sell a "mobile app" on our
behalf, nor did we receive any payments or orders to distribute ads for him or you. Mr***, had a relationship with *** to sell grocery store receipt tape ads on our behalfOur mobile app is free to all clients who sign a contract for our receipt tape serviceWe have received similar complaints and Mr***'s actions are now being investigated by local law enforcementPlease contact Detective *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
* ** * *** *** *** ***
***
Sincerely,*** ***
Customer Care Manager
Awful Had good results at first, even recommended the service to other business owners, horrible mistake The grocery store has not used the tape in over two months, get nothing but excuses and the run around Could not be more disappointed, this is a disservice
Hi,
Thank you for your emailWe do not have any verbal agreements with your companyOur contract* *** is for one yearIn this contract we state that we do not guarantee response to the coupon. Additionally, it is your responsibility to provide us with the ad copy or the ad will print as
isThe proof you received by email is your opportunity to make changes
The ads you provided us are being distributed per the agreementPlease reply to the proof email by the deadline stated in the email or the ad will print as is
As the contract is "non-cancellable", we cannot give you any sort of discount or refund for a lack of response to the couponThe response you receive from the coupon you chose to run is beyond our control
If you need assistance, please call our customer service line at *** or our Regional Manager, *** *** ** *** ***
Thank you very much!
Sincerely,
Customer Service
***,
I believe that you have received communications from *** *** with respect to our position on this matterIn any event, I just responded with our position on this matterWe do not cancel contractsOur cancellation policy is non-negotiable
If your counsel advises you that you don't have a contract, you are welcome to take your chances and follow their adviceHowever, it is our belief this contract is validWe are willing and able to provide the service you ordered. Please honor your obligations and ask *** to do the sameOtherwise we will take any and all necessary action to enforce this contract
We will do the right thing and honor our obligations to you
Have a great day
Sincerely,
*** ***
RTUI drafted $*** from my checking account, electronicallyRTUI is not being truthful when they say thay have not received payments n the contract that *** *** had me sign without showing me the entire contractRTUI should have their own record of the payments they electronically drafted from my checking account.
RTUI is, in my opinion, just stalling, because they do not want to admit the truth: they are in the wrong
I am willing to negotiate a resolutionI will withdraw my demand for a complete refund if RTUI agrees, in writing, to cancel the contract that I contend is unenforceable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** ***,Your ad is on the back of the receipts at the store at *** * *** *** ***, **This is the address that appears on your contract.Please visit the store, ask a cashier to pull out some tape from the register and see it for yourselfWe are performing the services you purchased.Our representative claims he did not make representations as those you claim occurredSpecifically, he claims that he never even spoke with you prior to this meeting, nor did he tell your *** that he had your endorsementHe did not lie to your *** nor did he tell him he could cancel. Neither of us were at that meeting so we can only reply upon the factsThe only fact that we can objectively agree upon is that a contract was signed. Your *** signed the terms and conditions of our agreement that state the contract is non-cancellableWe normally do not allow cancellations under any circumstancesHowever, in light of the unfortunate circumstances regarding your ***'s death, we are willing to allow you to cancel future cyclesI have already offered you the option to cancel, only paying for the services you have receivedYou flat out rejected our offerYour account is now being assigned to our attorney because we are unable to come to an amicable agreementIf you would like to take advantage of the settlement we proposed, it is still on the table until the end of this month (***)I hope you accept our offer.Thank you,*** ***Customer Service Manager
This is the absolute worst company to do business with and advertising withI should have listened to wife from the beginningI’m so sick about itThere’s no money back guaranteeThe woman claimed there was such an overwhelming demand that slots would fill up by end of day and she had no buyAll of it was a lieThe wife kept saying no and so was I but I was also interestedFinally after saying no a dozen times she strong armed me into itSearching for a good lawyer nowThis place is a jokeDO NOT FALL FOR THE TRAP
I am totally and completely unsatisfied with the results that I have received from RTUI I was actually excited when I signed the advertising agreement with their sales rep.......she painted a lovely picture of what other companies had received It has now been months and I have gotten zero, nothing, nada out of this ad I have shared my dis-satisfaction with the management and all I got was, gee, that is hard to believe, other realtors have done well I don't care about other realtors Bottom line, I pay my $every month for nothing and I do not expect to get anything Stay away from this type of advertising, it is as bad as grocery carts and golf cards.....STAY AWAY!
Hi,Our corporate office had not heard your complaint prior to thisPlease contact us directly if the issues with distribution have continued beyond daysWe do not cancel contracts for distribution issuesHowever we would give you a credit if part of the guaranteed portion of the contract is not
fulfilled. We don't hide behind our contracts, but we do use them to govern our relationship with our advertisersWe only guarantee of the 90-days each quarterIf some of the days include blank/wrong tape, we would then owe you a credit With respect to your paid ad, for which you are paying $3125, our records show that the ad was approved both times it has been sent to print. Please contact us directly if you would like to discuss this further*** Thank you,*** ***
Hi,Our number is ***Please contact us directly to address your complaint. Thank youRTUI Customer Service