Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will have my attorney contact them.
Regards,
Hi.The complimentary cycle we discussed has now been approved. This ad would be at the same store as before. I believe this is more than fair since the printing issues occurred on the free ad. If you decide to accept the ad we will certainly give you an opportunity to proof the ad. Distribution would begin in [redacted].Please let us know if you reconsider. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to **mplaint ID [redacted], and have determined that this proposed action would not resolve my **mplaint. YOU MENTION THAT YOU DID NOT TAKE ADVANTAGE OF MY [redacted]. HOWEVER I BEG TO DIFFER.. WHEN YOUR REPRESENTATIVE CALLED ME ON MY CELL PHONE AT HOME THAT MORNING, I TOLD HIM I DIDN'T KNOW ANYTHING ABOUT YOUR **MPANY AND ONLY WANTED HIM TO **NTACT [redacted] AT THE STORE TO EXPLAIN WHO YOU WERE AND WHAT THE ADVERTISING WAS. [redacted] WOULD NOT HAVE SIGNED UP WITHOUT MY APPROVAL. YOUR REPRESENTIVE TOLD HIM THAT I HAD APPOVED, WHICH I HAD NOT DONE SO AS I HAD NEVER HEARD OF YOUR **MPANY BEFORE. AN HOUR LATER WHEN I CAME INTO THE STORE, [redacted] TOLD ME WHAT THE REPRESENTATIVE TOLD HIM - THAT HE HAD ALREADY TALKED TO ME. HE LIED TO [redacted] THAT I HAD APPROVED, BELIEVING THIS, [redacted] SIGNED. AT THIIS TIME WE CALLED YOUR **MPANY TO CANCEL AS HE WAS TOLD HE **ULD CANCEL IMMEDIATELY. ANOTHER LIE. ALL OF THIS WAS DECEIT FROM YOUR **MPANYS REPRESENTATIVE JUST TO GET A **NTRACT AND THEN NOT CANCEL. WHEN TOLD THAT WE **ULD IMMEDIATELY. BY THE WAY YOU TOLD ME ON THE PHONE THAT THE ADVERTISING WS DONE ON THE TAPES AT [redacted] SAFEWAY ON THE PLAZA. IN [redacted] WE ONLY HAVE 4 SAFEWAYS STORES - ONE ON E. 8 TH STREET, ONE ON W. 29TH STREET, ONE ON N. MARKET STREET AND ONE ON S. PRAIRIE. WHEN I CALLED THERE WAS NO ADVERTISING DONE FROM MY STORE. - ANOTHER LIE. SINCERELY, CECILIIA MOODY
Hi,I am having difficulty locating your account to address your claims. Can you please scan and attach a copy of your contract so I can look up your account?Thank you,Donald [redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and spoke to a few of the managers and sales people and [redacted] was a great help I was told they would do everything they can to help and that we would be reviewing the situation toward January to give the advertisement the time it needs to build it self up due to the fact that this is a momentum building type of ad. So far I find that this resolution would be satisfactory to me for the time being and if I have any problems I will notify RTUI first and try to find a resolution and if we cant I will be contacting the Revdex.com to let them know..
[redacted],Thank you for contacting us. Our versions of the events differ greatly from yours.Our records show that you were presented with the attached testimonial. We were not closing out all of the spaces on the store the day you signed up, however we did offer you a promotional incentive of one...
free cycle. The promotion that you accepted is only available during the summer months and was expiring shortly after the day you signed up. Everyone has the opportunity to consider any decision they make including you. Our salesperson did not force you to do anything against your will and we acted in good faith. We even allowed you to delay your advertisement (preserving your time) with the understanding that the payment schedule would continue. That said, [redacted] breached the contract by stopping payment on our contract, [redacted]. Your account has been suspended for non-payment and placed with our attorney until your company brings the account back to good standing. When your account is current we will be happy to resume service. However we will not cancel this contract nor will we be issuing any refunds. No refunds is due. We have been willing and able to provide the service your company purchased. Our terms, including our cancellation policy and testimonial were presented to you at the time of sale. Please resolve this matter with our attorney. Please email me directly at [redacted] if you need their contact information. Thank you. [redacted]
Dear Revdex.com,We have been attempting to contact [redacted] by phone and email to no avail to try to clear up this confusion.The disputed contract in question is [redacted]. [redacted] claims that his ad was supposed to begin on March 1, 2015. Attached you will find a copy of the contract. In that contract you will...
see that the approximate start date agreed upon at the time of sale was March 25, 2015.This contract is for six months. [redacted] claims we guaranteed a certain number of clients. We cannot guarantee that anyone will use the coupon. Our contract is for distribution of coupons for 84 days per quarter for 2 quarters. That is the only thing we agreed to do. [redacted] read and agreed to our terms and conditions on the reverse side of the contract at the time of sale. In our terms we disclose that we "...cannot guarantee any advertising performance or level of response. No verbal estimate as to effectiveness should ever be interpreted as a guarantee of results." While we have had many clients with similar businesses have successful campaigns with our program, some clients receive more direct responses than others. [redacted] claims he asked to cancel. It is our position that the cancellation request has been denied. We do not guarantee any level of response. Reading reviews by other clients is not a failure on our part to do our due diligence by providing the service described in contract [redacted] and is therefore not a basis for cancellation of this account.We have called and emailed [redacted] several times requesting to discuss this dispute, and the bad reviews he left elsewhere to no avail. We are not willing to cancel this contract or give credit on his account. That said, he is more than welcome to contact us if he wishes to discuss this further.As always, thank you for contacting us.Sincerely,Donald S[redacted]Customer Service Manager[redacted]
There is a reverse side of the contract. Just above the signature line the contract states that all terms and conditions are listed on the reverse side.
The copy you are viewing must be a copy of the contract. The copy our representative left with you at the time of sale (usually yellow or gold) should have the terms. All of our contracts come pre-printed with these terms.
In any event, you have received the customary, pro-rata credit you are due.
Please let me know if I can be of further assistance. Thanks.
Hi,If you were overbilled, I will get you a refund of the charge. I apologize for the inconvenience of this situation.. However I would like to know who told you this is a "practice"? It is not our customary way of doing business. It appears there may have been a posting error and we made...
several attempts to reach you to no avail prior to processing the payment. Had our calls been returned this could have been resolved. Additionally, you just called us on September 18. [redacted] took your call and received your documentation. [redacted] has already submitted a request for a refund. It is being reviewed.If we find the refund request is valid, we will process it as soon as possible. It should occur within one week. I will send you an email once it has been processed. If they find a refund is not due, I will also notify you of this.If you have any problems in the future, please contact us directly. There is no need to go through third parties to resolve something like this. We are already working on it! Again, I apologize for the inconvenience. Thanks,Donald S[redacted]Customer Service Manager.800.247.4793
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The contract was unclear. When [redacted] emailed me on August 5th to confirm the details in the contract, I responded to her explaining that this was not what I agreed to in the contract. The contract is misleading and the salesperson lead me to believe it was a 12 month contract minus 3 months free at the end .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if the contract was void.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[redacted] has not returned phone calls or emails. As a matter of fact, the first and ONLY time he spoke with me, he admitted that he did not review the non cancel section of the contract and apologized if he mislead us. I do not want to to do business with a company that cannot stand on its on merit and honesty. I read the reviews on your past employees and past customers experiences. I was horrified at what I was reading. It seems as though this is a pattern with your company. Its really a shame.
If I have learned anything from doing business with your company, its to to have a third party read over contract and do research on the company prior to signing.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No contract was left with me. [redacted] emailed me the one page, one side contract. [redacted] must have failed to include the reverse side, which equates to fraud.
Regards,
[redacted]
[redacted] [redacted], There are no automatic renewals with this service. It will not continue beyond the current contract term unless you choose to sign a renewal.Please contact us directly if you wish to receive the complimentary ad. There are no hidden fees or obligations associated with it either.Also, please let us know if you observe any issues with distribution at your paid location. I agree you should not have to police this and we will do everything we can to make sure the [redacted] uses our tape. They already have to purchase white tape, the pre-printed tape is given to them free to ensure it is used. There is no reason they should not be using the tapes with your ad. I apologize for any issues you may have previously experienced.You can contact us by email at [redacted] or call [redacted].Have a great week!Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This complaint is NOT resolved. I have emailed with a [redacted] of RTUI, who referred me to an attorney, who I believe is researching the sales documentation and practices of [redacted].
Neither, RTUI or their attorney has been back in contact with me in about a week.
RTUI is in the wrong, and they know it. Their just being slow to admit it, in my opinion.
[redacted],Thank you for your message. If I understand you correctly, you are requesting to call the account [redacted] even as it stands today. In other words, you are asking us for nothing but to make your balance $0.00 and consider the payment(s) you made to date as payment in full for the...
services you received from us.If this is correct, we will accept your terms. If I did understand you correctly, please advise the Revdex.com that this satisfies your complaint. In return, I will advise the attorney that your debt has been settled. No further action will be taken by either Cartvertising or Fastaxi.Thank you very much. Have a great weekend! Donald [redacted]
Mr. [redacted] and [redacted] have come to a mutually agreeable understanding. This dispute has been resolved. Thank you,Donald [redacted]Customer Service Manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will have my attorney contact them.
Regards,
Hi.The complimentary cycle we discussed has now been approved. This ad would be at the same store as before. I believe this is more than fair since the printing issues occurred on the free ad. If you decide to accept the ad we will certainly give you an opportunity to proof the ad. Distribution would begin in [redacted].Please let us know if you reconsider. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to **mplaint ID [redacted], and have determined that this proposed action would not resolve my **mplaint. YOU MENTION THAT YOU DID NOT TAKE ADVANTAGE OF MY [redacted]. HOWEVER I BEG TO DIFFER.. WHEN YOUR REPRESENTATIVE CALLED ME ON MY CELL PHONE AT HOME THAT MORNING, I TOLD HIM I DIDN'T KNOW ANYTHING ABOUT YOUR **MPANY AND ONLY WANTED HIM TO **NTACT [redacted] AT THE STORE TO EXPLAIN WHO YOU WERE AND WHAT THE ADVERTISING WAS. [redacted] WOULD NOT HAVE SIGNED UP WITHOUT MY APPROVAL. YOUR REPRESENTIVE TOLD HIM THAT I HAD APPOVED, WHICH I HAD NOT DONE SO AS I HAD NEVER HEARD OF YOUR **MPANY BEFORE. AN HOUR LATER WHEN I CAME INTO THE STORE, [redacted] TOLD ME WHAT THE REPRESENTATIVE TOLD HIM - THAT HE HAD ALREADY TALKED TO ME. HE LIED TO [redacted] THAT I HAD APPROVED, BELIEVING THIS, [redacted] SIGNED. AT THIIS TIME WE CALLED YOUR **MPANY TO CANCEL AS HE WAS TOLD HE **ULD CANCEL IMMEDIATELY. ANOTHER LIE. ALL OF THIS WAS DECEIT FROM YOUR **MPANYS REPRESENTATIVE JUST TO GET A **NTRACT AND THEN NOT CANCEL. WHEN TOLD THAT WE **ULD IMMEDIATELY. BY THE WAY YOU TOLD ME ON THE PHONE THAT THE ADVERTISING WS DONE ON THE TAPES AT [redacted] SAFEWAY ON THE PLAZA. IN [redacted] WE ONLY HAVE 4 SAFEWAYS STORES - ONE ON E. 8 TH STREET, ONE ON W. 29TH STREET, ONE ON N. MARKET STREET AND ONE ON S. PRAIRIE. WHEN I CALLED THERE WAS NO ADVERTISING DONE FROM MY STORE. - ANOTHER LIE. SINCERELY, CECILIIA MOODY
Hi,I am having difficulty locating your account to address your claims. Can you please scan and attach a copy of your contract so I can look up your account?Thank you,Donald [redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and spoke to a few of the managers and sales people and [redacted] was a great help I was told they would do everything they can to help and that we would be reviewing the situation toward January to give the advertisement the time it needs to build it self up due to the fact that this is a momentum building type of ad. So far I find that this resolution would be satisfactory to me for the time being and if I have any problems I will notify RTUI first and try to find a resolution and if we cant I will be contacting the Revdex.com to let them know..
[redacted],Thank you for contacting us. Our versions of the events differ greatly from yours.Our records show that you were presented with the attached testimonial. We were not closing out all of the spaces on the store the day you signed up, however we did offer you a promotional incentive of one...
free cycle. The promotion that you accepted is only available during the summer months and was expiring shortly after the day you signed up. Everyone has the opportunity to consider any decision they make including you. Our salesperson did not force you to do anything against your will and we acted in good faith. We even allowed you to delay your advertisement (preserving your time) with the understanding that the payment schedule would continue. That said, [redacted] breached the contract by stopping payment on our contract, [redacted]. Your account has been suspended for non-payment and placed with our attorney until your company brings the account back to good standing. When your account is current we will be happy to resume service. However we will not cancel this contract nor will we be issuing any refunds. No refunds is due. We have been willing and able to provide the service your company purchased. Our terms, including our cancellation policy and testimonial were presented to you at the time of sale. Please resolve this matter with our attorney. Please email me directly at [redacted] if you need their contact information. Thank you. [redacted]
Dear Revdex.com,We have been attempting to contact [redacted] by phone and email to no avail to try to clear up this confusion.The disputed contract in question is [redacted]. [redacted] claims that his ad was supposed to begin on March 1, 2015. Attached you will find a copy of the contract. In that contract you will...
see that the approximate start date agreed upon at the time of sale was March 25, 2015.This contract is for six months. [redacted] claims we guaranteed a certain number of clients. We cannot guarantee that anyone will use the coupon. Our contract is for distribution of coupons for 84 days per quarter for 2 quarters. That is the only thing we agreed to do. [redacted] read and agreed to our terms and conditions on the reverse side of the contract at the time of sale. In our terms we disclose that we "...cannot guarantee any advertising performance or level of response. No verbal estimate as to effectiveness should ever be interpreted as a guarantee of results." While we have had many clients with similar businesses have successful campaigns with our program, some clients receive more direct responses than others. [redacted] claims he asked to cancel. It is our position that the cancellation request has been denied. We do not guarantee any level of response. Reading reviews by other clients is not a failure on our part to do our due diligence by providing the service described in contract [redacted] and is therefore not a basis for cancellation of this account.We have called and emailed [redacted] several times requesting to discuss this dispute, and the bad reviews he left elsewhere to no avail. We are not willing to cancel this contract or give credit on his account. That said, he is more than welcome to contact us if he wishes to discuss this further.As always, thank you for contacting us.Sincerely,Donald S[redacted]Customer Service Manager[redacted]
Please let me know if you need any additional information.
[redacted]
There is a reverse side of the contract. Just above the signature line the contract states that all terms and conditions are listed on the reverse side.
The copy you are viewing must be a copy of the contract. The copy our representative left with you at the time of sale (usually yellow or gold) should have the terms. All of our contracts come pre-printed with these terms.
In any event, you have received the customary, pro-rata credit you are due.
Please let me know if I can be of further assistance. Thanks.
[redacted]
[redacted]
Hi,If you were overbilled, I will get you a refund of the charge. I apologize for the inconvenience of this situation.. However I would like to know who told you this is a "practice"? It is not our customary way of doing business. It appears there may have been a posting error and we made...
several attempts to reach you to no avail prior to processing the payment. Had our calls been returned this could have been resolved. Additionally, you just called us on September 18. [redacted] took your call and received your documentation. [redacted] has already submitted a request for a refund. It is being reviewed.If we find the refund request is valid, we will process it as soon as possible. It should occur within one week. I will send you an email once it has been processed. If they find a refund is not due, I will also notify you of this.If you have any problems in the future, please contact us directly. There is no need to go through third parties to resolve something like this. We are already working on it! Again, I apologize for the inconvenience. Thanks,Donald S[redacted]Customer Service Manager.800.247.4793
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The contract was unclear. When [redacted] emailed me on August 5th to confirm the details in the contract, I responded to her explaining that this was not what I agreed to in the contract. The contract is misleading and the salesperson lead me to believe it was a 12 month contract minus 3 months free at the end .
The proof of payment information requested will be forthcoming within 72 hours.
Thank you.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if the contract was void.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[redacted] has not returned phone calls or emails. As a matter of fact, the first and ONLY time he spoke with me, he admitted that he did not review the non cancel section of the contract and apologized if he mislead us. I do not want to to do business with a company that cannot stand on its on merit and honesty. I read the reviews on your past employees and past customers experiences. I was horrified at what I was reading. It seems as though this is a pattern with your company. Its really a shame.
If I have learned anything from doing business with your company, its to to have a third party read over contract and do research on the company prior to signing.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No contract was left with me. [redacted] emailed me the one page, one side contract. [redacted] must have failed to include the reverse side, which equates to fraud.
Regards,
[redacted]
[redacted] [redacted], There are no automatic renewals with this service. It will not continue beyond the current contract term unless you choose to sign a renewal.Please contact us directly if you wish to receive the complimentary ad. There are no hidden fees or obligations associated with it either.Also, please let us know if you observe any issues with distribution at your paid location. I agree you should not have to police this and we will do everything we can to make sure the [redacted] uses our tape. They already have to purchase white tape, the pre-printed tape is given to them free to ensure it is used. There is no reason they should not be using the tapes with your ad. I apologize for any issues you may have previously experienced.You can contact us by email at [redacted] or call [redacted].Have a great week!Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This complaint is NOT resolved. I have emailed with a [redacted] of RTUI, who referred me to an attorney, who I believe is researching the sales documentation and practices of [redacted].
Neither, RTUI or their attorney has been back in contact with me in about a week.
RTUI is in the wrong, and they know it. Their just being slow to admit it, in my opinion.
[redacted],Thank you for your message. If I understand you correctly, you are requesting to call the account [redacted] even as it stands today. In other words, you are asking us for nothing but to make your balance $0.00 and consider the payment(s) you made to date as payment in full for the...
services you received from us.If this is correct, we will accept your terms. If I did understand you correctly, please advise the Revdex.com that this satisfies your complaint. In return, I will advise the attorney that your debt has been settled. No further action will be taken by either Cartvertising or Fastaxi.Thank you very much. Have a great weekend! Donald [redacted]
Mr. [redacted] and [redacted] have come to a mutually agreeable understanding. This dispute has been resolved. Thank you,Donald [redacted]Customer Service Manager.