I bought a ResMed AirCurve VAuto from themThe buying process was simple and easyThe customer care team is very helpful and attentive; Amy answered all my questions before I buy the productIt was the best price I found for this device and it is great! It arrived before the estimate delivering dateI'm very satisfied with this purchase and with RehabMart service!
Prices for replacement parts were reasonableDelivery was promptPicture of products did not match part ordered but word description was clear and accurate
I ordered a lift sling that I had not been able to find anywhere elseWhen the delivery seemed to be taking longer than I had expected, I sent an email to customer service asking when it would arriveThey responded to me the same day with a delivery date that was still some days awayI explained that I hadn't expected it to take so long and that I really needed it ASAPThey quickly got back to me and told me that they had been able to rush the delivery out to me and that I should receive it within the next couple of days, which I didCustomer service was prompt and seemed eager to keep my business, which I appreciate
I ordered a Mobile Oxygen Concentrator for my Mother who has cancerI intentionally ordered an extra batter with the unit (which costs $300) because when the battery included runs down, the unit won't work anymore until you charge the batteryWith a second battery, you can just swap them out and get continuous usageThis is important for someone who is having difficulty breathing without the extra oxygen
Rehabmart sold me the unit with the extra battery (at the higher price) but what we got was the unit and a single batteryThey didn't call to tell me I would only get one batter, nor did I get an email or any kind of communicationThe unit showed up on time, but with only the one batteryWhen I called to ask why, they nonchalantly said the second battery is on back-orderIf they had told me that when I was ordering, I likely would have gone somewhere else(possibly why they didn't tell me)When I asked when we would get the 2nd battery, they said they weren't sure but it should be a couple of weeks
I had to call them again this week (again, they have NEVER been proactive)After a month of waiting, they told me it's still on back order and it may be another month!
This is extremely poor service, both in their lack of communication and in the fact that they weren't transparentThey also appear to have issues with ordering or stockingThe unit is from a well known brand and a reputable companyI sincerely doubt the issue is with the manufacturer
I am tempted to return the unit with the one battery they sent and buy it elsewhere
Misti was helpful to an extent since the warehouse was closed & she will get back to me with answers to my questions about a shower chair I want to order
Brittany has been very helpful in obtaining information for me regarding a back ordered itemShe has been very prompt in responding to both emails and phone callsShe was always courteous and very pleasant to speak with
Rehabmart assured me verbally that a product would be here by a certain dayIt was not
On Wednesday, Dec27, at 12:pm ET, I ordered a Left Hand : Wrist Brace with BOA, Left, S, Black sku: CHT-XXX-XX-XXXX from RehabmartBy Friday 12/I had heard nothing from themI called to follow up as I needed the item for an appointment on Friday 1/5, meaning it had to arrive by Thursday 1/4, and I was concerned it would not with the holiday on Monday 1/if it did not ship 12/I spoke to ***, their rep, three different times, in which she attempted to get their warehouse to answer when it would shipThe final time *** and I spoke, she told me that she had been told by the warehouse that it would definitely arrive by Thursday 1/This would have worked with my schedule so I agreed that would be acceptable
The item did not ship till Tuesday 1/and did not arrive till Friday 1/5, too late in the day for my needHad I been told accurately that it would not arrive on time
My daughters *** *** stroller was purchased through this company through the NYC Board of EducationIt needed to be sent back to the company to get bus hooks to be placed and they wouldnt send a box to get it shipped back to them
After weeks of arguing, they send the boxIt is only supposed to take two weeks to get the part, install the hooks but now we are a month or so in and no one can tell me where the stroller isI have called *** *** the lady who does returns but she doesn't call backI finally get through her yesterday and she puts me on hold to call warehouse, but then I got magically disconnected!
There is another customer service rep , *** , he didn't even try to help , puts me on hold and hung up on me because I said too much as a disgruntled parent whose non-ambulatory child is being affected by all this
*** who is another customer service rep, went and asked *** upon my request to find out something or anything about my childs strollerTha
Misti was a huge help in providing us with information we needed about a handicare systemShe emailed me the answer to my question in a very quick manner
Rehabmart had the exact item I was searching for (Universal Halo Safety Ring) and was able to ship it in a timely manner Customer service was extremely helpful and friendly! I definitely recommend this company
Exchanges (wrong size) are prohibited; 30% restocking fee is mandetory, return shipping costs are customer's responsibility & emails are lost in thin-air
The market is not prolific in this category so RehabMart can afford to charge ridiculous prices to people desperate for the comforts of 'life' but their products don't appear to be anything of special qualityIt will be hard to find another medical supply dealer but Ill never use RehabMart again.,
I had a issue with a leak in my cushion while it was under warranty.I talked with a melissa t*** from customer service,she was very helpful, she had me a new cushion sent out the next day.I was very satisfied with the customer service and the roho cushionthank you again
retaining $of my refund that they don't deserve
I order bed rail from Rehadmart on July FOR
my baby boy with TBII realized on July 8, that he wasn't going to live much longer.I called in the am to cancel the order.I received an email
at 2:p m from *** saying the order had been shipped & I could refuse shipment when it arrived.***The order I refused on del 07/12/The order was ready for pickup via ups @ 6:10pm on 07/08/
NO REASON FOR ANYTHING TO MOVE AT THAT TIME
The Customer Service that I received in trying to make a decision the product that I needed for husband was outstandingI needed a support mattress for my husband while trying to gain back his healthThey help me by checking on the product that I needed to be supportive in his rest , that he will be comfortable for his back while sleep in a home hospital bed that have no comfort at allThe customer service person got back with about the product that I was requiring about and that what I call a good customer serviceRehabmart Company thank you for your top service
The product I bought from Rehabmart.com is a pediatric walker made by *** This walker is for a child with special needsI paid $The same product is listed at Rakuten.com for $and also at *** for $I called Rehabmart.com for a price match, and they told me that this product did not qualify for a price match
Product_Or_Service: Pediatric Adjustable Walker
Order_Number: ***
I bought a ResMed AirCurve VAuto from themThe buying process was simple and easyThe customer care team is very helpful and attentive; Amy answered all my questions before I buy the productIt was the best price I found for this device and it is great! It arrived before the estimate delivering dateI'm very satisfied with this purchase and with RehabMart service!
Prices for replacement parts were reasonableDelivery was promptPicture of products did not match part ordered but word description was clear and accurate
I ordered a lift sling that I had not been able to find anywhere elseWhen the delivery seemed to be taking longer than I had expected, I sent an email to customer service asking when it would arriveThey responded to me the same day with a delivery date that was still some days awayI explained that I hadn't expected it to take so long and that I really needed it ASAPThey quickly got back to me and told me that they had been able to rush the delivery out to me and that I should receive it within the next couple of days, which I didCustomer service was prompt and seemed eager to keep my business, which I appreciate
I ordered a Mobile Oxygen Concentrator for my Mother who has cancerI intentionally ordered an extra batter with the unit (which costs $300) because when the battery included runs down, the unit won't work anymore until you charge the batteryWith a second battery, you can just swap them out and get continuous usageThis is important for someone who is having difficulty breathing without the extra oxygen
Rehabmart sold me the unit with the extra battery (at the higher price) but what we got was the unit and a single batteryThey didn't call to tell me I would only get one batter, nor did I get an email or any kind of communicationThe unit showed up on time, but with only the one batteryWhen I called to ask why, they nonchalantly said the second battery is on back-orderIf they had told me that when I was ordering, I likely would have gone somewhere else(possibly why they didn't tell me)When I asked when we would get the 2nd battery, they said they weren't sure but it should be a couple of weeks
I had to call them again this week (again, they have NEVER been proactive)After a month of waiting, they told me it's still on back order and it may be another month!
This is extremely poor service, both in their lack of communication and in the fact that they weren't transparentThey also appear to have issues with ordering or stockingThe unit is from a well known brand and a reputable companyI sincerely doubt the issue is with the manufacturer
I am tempted to return the unit with the one battery they sent and buy it elsewhere
Brittany was excellent in answering my questionsWhat a great representative she is!!
Misti was helpful to an extent since the warehouse was closed & she will get back to me with answers to my questions about a shower chair I want to order
Brittany has been very helpful in obtaining information for me regarding a back ordered itemShe has been very prompt in responding to both emails and phone callsShe was always courteous and very pleasant to speak with
Rehabmart assured me verbally that a product would be here by a certain dayIt was not
On Wednesday, Dec27, at 12:pm ET, I ordered a Left Hand : Wrist Brace with BOA, Left, S, Black sku: CHT-XXX-XX-XXXX from RehabmartBy Friday 12/I had heard nothing from themI called to follow up as I needed the item for an appointment on Friday 1/5, meaning it had to arrive by Thursday 1/4, and I was concerned it would not with the holiday on Monday 1/if it did not ship 12/I spoke to ***, their rep, three different times, in which she attempted to get their warehouse to answer when it would shipThe final time *** and I spoke, she told me that she had been told by the warehouse that it would definitely arrive by Thursday 1/This would have worked with my schedule so I agreed that would be acceptable
The item did not ship till Tuesday 1/and did not arrive till Friday 1/5, too late in the day for my needHad I been told accurately that it would not arrive on time
My daughters *** *** stroller was purchased through this company through the NYC Board of EducationIt needed to be sent back to the company to get bus hooks to be placed and they wouldnt send a box to get it shipped back to them
After weeks of arguing, they send the boxIt is only supposed to take two weeks to get the part, install the hooks but now we are a month or so in and no one can tell me where the stroller isI have called *** *** the lady who does returns but she doesn't call backI finally get through her yesterday and she puts me on hold to call warehouse, but then I got magically disconnected!
There is another customer service rep , *** , he didn't even try to help , puts me on hold and hung up on me because I said too much as a disgruntled parent whose non-ambulatory child is being affected by all this
*** who is another customer service rep, went and asked *** upon my request to find out something or anything about my childs strollerTha
Misti was a huge help in providing us with information we needed about a handicare systemShe emailed me the answer to my question in a very quick manner
Rehabmart had the exact item I was searching for (Universal Halo Safety Ring) and was able to ship it in a timely manner Customer service was extremely helpful and friendly! I definitely recommend this company
Brittany did a good job of helping me, and understandingI give her a stars! Thank you!
Exchanges (wrong size) are prohibited; 30% restocking fee is mandetory, return shipping costs are customer's responsibility & emails are lost in thin-air
The market is not prolific in this category so RehabMart can afford to charge ridiculous prices to people desperate for the comforts of 'life' but their products don't appear to be anything of special qualityIt will be hard to find another medical supply dealer but Ill never use RehabMart again.,
I had a issue with a leak in my cushion while it was under warranty.I talked with a melissa t*** from customer service,she was very helpful, she had me a new cushion sent out the next day.I was very satisfied with the customer service and the roho cushionthank you again
retaining $of my refund that they don't deserve
I order bed rail from Rehadmart on July FOR
my baby boy with TBII realized on July 8, that he wasn't going to live much longer.I called in the am to cancel the order.I received an email
at 2:p m from *** saying the order had been shipped & I could refuse shipment when it arrived.***The order I refused on del 07/12/The order was ready for pickup via ups @ 6:10pm on 07/08/
NO REASON FOR ANYTHING TO MOVE AT THAT TIME
The Customer Service that I received in trying to make a decision the product that I needed for husband was outstandingI needed a support mattress for my husband while trying to gain back his healthThey help me by checking on the product that I needed to be supportive in his rest , that he will be comfortable for his back while sleep in a home hospital bed that have no comfort at allThe customer service person got back with about the product that I was requiring about and that what I call a good customer serviceRehabmart Company thank you for your top service
Very happy with their customer serviceQuick response and quick delivery for the product we needed for our daughterThanks!
The product I bought from Rehabmart.com is a pediatric walker made by *** This walker is for a child with special needsI paid $The same product is listed at Rakuten.com for $and also at *** for $I called Rehabmart.com for a price match, and they told me that this product did not qualify for a price match
Product_Or_Service: Pediatric Adjustable Walker
Order_Number: ***
Had great chat with MistiShe was very kind, courteous, and helpful in providing the information I needed
Misti was awesomeprofessional, courteous and helpful