Reliance Home Comfort Reviews (%countItem)
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Reliance Home Comfort Rating
Address: 2 Lansing Sq, North York, Ontario, Canada, M2J 4P8
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We had our AC and furnace installed by this company. A year ago we called them due to where the AC was placed which is by my window well. With the rain and thaw, caused a flood in my basement. no one ever addressed the issue. On Dec 26th we had a gas leak in the house due to not using the proper piping for the furnace. Had to evacuate until that was taken care of. Now again over a month ago we have been trying to contact them because my basement got flooded again and this time caused 7000.00 in damage and we just got it restored and we have yet to hear back from Reliance. All we want is for them to come a move the AC from it's current location.
We want them to come in and move the AC from it's current location to a different location
Hello,
We have been in contact with our operations manager and have had a technician complete the move of the air conditioning on August 22nd.
Please let us know if you have any further question or concerns.
Thank you.
I stepped into the furnace room of my home today and discovered a soaking wet floor. This situation has clearly been going on for some time. I pulled up what carpet I could, took plenty of photos, and called this business. Fortunately a technician can come out tomorrow to look at it. However, the person on the phone immediately tried to sell me some kind of monthly package and also told me that any damage claim must go through my home insurance. This is NOT acceptable. I will review again tomorrow after this situation is dealt with. The last thing a homeowner needs in a situation like this is for someone to try to sell something. Fix the problem and then we can talk. Also accept responsibility for the damage that your product has caused.
We have contacted the customer directly to assist with their concerns.
I bought a new furnace and water tank. I was told it was rent to own for a 3 year term.
2 years for the water tank and 3 years for the furnace.
after 2.5 years my payments for the water tank were still being taken out of my bank account.
I called the company up and they said I have a 10 year contract.
I would never have signed it if I knew it was for 10 years.
I was *** to by the salesman.
I want the contract changed to a 3 year term as it was told to me by the salesman.
Good Morning,
We appreciate the opportunity to investigate this further. I have reached our to Mr. to let him know that this investigation may take up to 2 weeks, I will provide an update as soon as possible.
Thank you.
On your receipt it says 'Straight Forward Pricing' and 'Satisfaction Guarantee' ...yet I felt like ***. When I called to get a quote for the diagnostic service, I was told I would get a discount...When the technician came, no discount was applied for the diagnostic fee. But more importantly, the technician started to fix the furnace using $600+ parts WITHOUT MY CONSENT. They NEVER told me how much it was going to cost to get it fixed! Being a woman first time homebuyer, I felt very preyed on for my lack of knowledge! I should have been giving options and choices before they started to fix and 'forced' me to pay for it.
I did ask for the technician's opinion on how long this furnace will last me with the $600+ in new parts...his answer was...it can go at any time. So shouldn't have the right to have options and decide whether I want to invest $600+ into the furnace that may break down any day?
Extremely disappointed on the service and definitely felt taken advantage of today!
Good Afternoon,
I have been in touch with this customer and am following up on her concerns. She has my direct contact information and is welcome to contact me directly at any time.
Thank you,
Penny
so I got a new furnace for my house before I sold it. I had a aunt lend me money to pay it off before I sold it for the new home owners being nice and all. I got it in nov. 2015 I paid it off as soon as my house sold witch was Feb. 13 2016 I moved out in march . I sent the money over via wire transfer from my bank I got a receipt for it and so did the new home owners. so fast forward TO 2018 I had seen on my bank account a amount of 106.66 on march 5 2018 being taken from my account and the payee was reliance home comfort. I called in and asked them why I was being charged they said for my furnace that was rent to own, I was like I paid it off all ready and have the paper work, they said they'd cancel it and refund me on the 106.66, on march 27 they took out another payment but of 103.22 they said there was a glitch when they closed my account on march 8 2018. so for 2 yrs and a bit I wasn't aware my account was fully closed down, no one notified me of the money or the fact I still owed, I sent reliance a copy of the receipt I had from the furnace and they said they take care of it, still I'm out 2638.35
the lady I spoke to at relaince was ***
nov- dec 2015 99.73
Jan 1,2016 (99.73)-jan 1 2017 (99.73)
Feb. 1 2017 (103.22)- feb 2018 (103.22) =2638.35
mar5 2018 (106.66) mar 27(103.22) -
feb 9 2016 furnace was confirmed payed out.
all im asking is to why I cant be paid the rest of my account reliacne took over this feb 2018 the former company who use to take payments was *** corp (***)
the company that asked if I wanted ther furcance that works for these two who did the install is
*** service
***
*** street, suite ***, burlington, ontario ***
sales repp was ***
I have legally changed my name sinse I owned this house I use to go by *** the house was at *** temple dr ne calagary ab ***
im now legally ***
the contract number was ***
serial#
all i want is to be refunded the amount on my account with reliance that i was not aware was being with drawn for a furnace i already payed off when i sold my house
Good Afternoon,
I have reached out to Ms. to advise that we are investigating her concerns and will provide an update as soon as possible. She is welcome to contact me directly at any time should she have any questions.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you for looking into my case and clearing it up
Household left without hot water or heat for 8 days because they did not have a ladder! - how this monopoly can be allowed to continue to exist is beyond me
Good Afternoon,
I would be happy to look into these concerns further. This is not the level of service that we would normally provide. I have reached out to this customer and am awaiting a response.
Thank you.
Good morning,
I am trying to cancel my rental contract on a water heater that has been at my house. I never signed a contract with Reliance and took over the contract fro the previous owner. The water heater was replaced in 2014. I tried contacting them for cancellation and/or buying the unit. They stated that buying the unit as is was $790 (higher than a new unit) or I could return the unit at their location and pay a $40 account cancellation fee.
Thanks
Provide a reasonable purchase price for the unit or come pick up the unit and cancel the contract at no charge.
I have applied a buyout for Mr. at a mutually agreed price. I appreciate the opportunity to assist and am happy to help with any additional questions or concerns. He is welcome to contact me directly at any time.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
In order to wrap this up. I agreed to buy the unit at a higher than estimated value.
Hot water tank was not working on 28Mar2018, called at 7pm, got an appointment for following day, 29Mar2018 from 7-11pm. At about 730, received a call saying appointment cancelled, no reason given. Called and was told no reason, put on hold, came back, no reason. Called again, put on hold then line went dead. Called again, agent spoke to someone and was able to get technician to go tonight before 11pm. around 8pm, call from technician, will be there in 20 minutes. 9:25 pm, van pulls up, tech on cell phone. after 5 minutes, leaves. I call Reliance and I'm told technician said no one home. I said I was in living room, curtains open, lights on and he didn't leave the truck. Then phone person told me there was no parking available. I advised I have a six car driveway, and my car is in garage. Then put on hold, was told tech can't come back tonight but will be there next morning from 8am to 1pm.
*** How can they cancel an appointment without a reason, then send back a technician that doesn't leave his truck?
I've been a customer since November 2017, this is a new home purchase. I want out of this contract, i don't have faith in this company. They obviously cannot service their equipment. I want the heater out of my house, without any fees so i can use a more reputable company. This is hot water - not internet, not cable, not phone. You can't go 2 days in early spring without hot water!
We apologize for the poor service experience the customer recently encountered. I have contacted the customer directly to offer to pick up the water heater at no charge, however, I have not heard back. Thank you
I am writing to express my dissatisfaction with your business practices, the likes of which should be exposed publicly to ensure that other people are not unfairly enticed by your claims.
I recently paid in excess of $8,000 for a tank rental for the last 23 years and by my estimate the cost to Reliance Home Comfort was approx. $1,000 or less (including equipment and installation). Although the monthly rental fee is "low", this is no bargain and people need to be made aware. You will pay a rental fee for pretty much forever and when you want to cancel the "service" you will pay again. This is one of the worst one-sided service agreements I have ever seen as a consumer - totally reprehensible in my opinion. Unfortunate that a house purchase "assigns" these agreements most often with the new homeowner being completely unaware of their obligations.
When we had a failure of one of Reliance's hot water tanks this past Easter weekend, they couldn't replace it on the weekend - we had to go without hot water and wait for a weekday installation. Fortunately, they advised they would charge $200 to upgrade the venting when the new venting was deemed required due to code changes. This resulted in me checking other alternatives and as a result I made the decision to purchase a water tank instead of renting from Reliance. When I called to cancel the service, I was advised Reliance could "deal with" the $200 cost to upgrade the venting however I advised it was too late now that I was fully aware how much I had overspent over the years compared to how little I received in return. Public beware - This is a ridiculously expensive rental "service" - you will pay dearly from the point you enter into an agreement with these people and for many years to come!
As the phone call to cancel the service continued and I completed the cancellation process, I was even more appalled at Reliance Home Comfort's business practices. I was told that after 23 years of rental payments and approx. $8,000 paid for what was at best a $400 tank (at the time it was installed in 1995) - I was told they would charge me $65 to pick up the garbage tank or, I could pay them $40 to buyout the remainder of the contract and take it to the dump myself and pay for that too. Or, I could drive 45 minutes each way and drop it off at their depot free of charge. ***! I was also advised, that despite the fact that the tank has not been working since Mar 29, which has been confirmed by Reliance's service technicians, that they would continue to charge me rental fees for the tank at a daily rate until such time as the non-working tank was either picked up by Reliance or dropped off at their depot. Again, shameful is the only word that comes to mind!
At this point, after this experience, I want nothing to do with your company due to its *** business practices and poor treatment of its long term customers. You have clearly made a significant profit from this customer over the years and when your equipment fails, you continue to make a profit by charging pickup fees, buyout fees and actually continuing to charge me for equipment that you've confirmed has failed. This is just plain wrong and needs to be changed either by someone with morals in your company or by legislation if that doesn't yield results.
***. Ironically I struch up a conversation with a customer in the *** who was looking at water heaters and they articulated similar experiences with your company.
We are sorry to hear about the poor experience the customer had with us. We have reached out to the customer directly via e-mail to offer assistance. Thank you.
Defective Water heater rental.
Purchased my new built house and took possession on May 5, 2017. Had issues with water heater from the get go. Technician comes in adjusts water temperature and leaves. On going issue with the water heater. Contacted Reliance and they sent another technician does the same thing. We contacted Reliance Customer Resolution and told them we're not getting enough hot water when taking showers, water turns cold within (10) minutes. They send another technician, (same guy). Blames it on Plumbing. We contacted TARION Warranty and paid Inspectors to investigate the matter, hires in depended plumber highly experienced. Runs tests in the plumbing system using thermo-cameras and other technology to troubleshoot. The results the water heater, shuts off after few minutes, nothing to do with plumbing issue. The plumbing company writes a 14 page report of their investigation includes videos and photos of the water heater failing to provide hot water at all times according to Ontario standards. I contact Reliance and explain to them. They like to send their technician out again, (meanwhile I'm paying $32/month for water heater rental). I asked for experienced and senior technician. After months of technicians from Reliance and independent service people coming to my house losing days of work and turning my house into a circuits. I agreed to have RELIANCE send another one and that's the final draw. Technician *** comes to my house on March 11, 2018, checks the water heater and in five minutes makes a conclusion the water heater is the problem. I have him explain the problem on record via *** recorder. He clearly indicates, the water heater is defective and it's giving an "error" number 6 and shutting it off. He said he will write a report to Reliance. Days pass, Reliance did not call nor change the water heater. I call back on March 16th, spoke to ***, explained the matter, she will look at the report and have the Service manager contact me. Days pass no one calls. On March 26, 2018, I contacted Reliance Customer Resolution again for the 15th time since we moved, spoke to ***, she indicates that Service manager have not looked at the report. I said, OK, I will file a complaint with the Ministry and Revdex.com. *** calls later same day, she tells me she will send another technician to get another opinion. I made myself clear that there are two professional opinions one in writing and the other on via voice recorder, the water heater is defective change it or I will STOP making payments on the rental since services is NOT rendered. She asks me to give them final chance to investigate, she would send someone right away on that day between the hours of 4-8 pm. I told her it's her last draw and no one comes after hours. The technician knocks at 8:300 pm, we said no, he says, I can't help it.
Refund Since the possession of our new built house on May 5, 2017. We've been paying monthly payments to Reliance water heater rental that is defective at the rate of $28.25 then it increases to $32.88/month. We are seeking a refund of: $28.45 x 5 months = $142.25 and $32.88 x 5 $164.40 a total of $306.65 for service NOT rendered and not replacing a defective water heater. For loss of regulated water temperature according to Ontario standards. Not being able to take baths and showers accordingly.
I have been in direct contact with the customer to resolved the concerns. We have offered to replace the water heater, and refund any payments already made to the account as a goodwill gesture.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
In 2012 I entered into a contract with National Home Services to install a furnace and central air. I was told it was a 7 year contract. I found out this month that it was a basically pay forever contract and that it would cost me $ 6649.00 as today to get out of it. That is after paying monthly for the past 6 years. I called Reliance to question the contract because they bought out National.They refused to help me saying they can't change contracts yet in 2012 they sued National themselves for bad business practices. Yet they are trying to force me to pay a contract that they say themselves is misleading and used unfair practices. In their suit Reliance said "Reliance must continue to take a leadership role to restore integrity for consumers". The reason I found out this was I had sold my house and the new owners were taking over the furnace payment. Now I am in the process of having to deal with Reliance and ***(now the owner of *** Crescent, Stratford) who both want money from me to fix this. I have been threatened with a law suit. Everywhere I turn I hit a brick wall. Please help
To have the contract cancelled as of the first of April, 2018 and being classed as paid in full.
Good Morning,
We have resolved this with the new owner. The equipment was removed. I have been in touch with Mr., due to privacy issues we can not discuss any information regarding the new owner's account. I have advised that he would need to follow up with his Lawyer directly.
Thank you.
I am not happy. There was no resolution I still have to pay the homeowner for the contract buy out. Reliance cancelled the contract but requires a pay out amount. ***. I thought I was signing a water rental contract but turns out now to have been a rent for life type of ***.
Good Afternoon,
We had received assumption papers from the new owners to assume the rental of this equipment and they have since removed the equipment. While we understand this is a frustrating experience, we ask that if there's any outstanding issues between the 2 parties that they discuss between themselves.
Thank you.
hiii..
I had scheduled an appointment for the plumbing today march 21 between 7p-11pm ,this was confirmed 2 days ago,I was very clear with the agent over phone,then today at 8;15 am,I got a phone call from the agent telling me he is on his way, I told him it is pm not am,he said he is sorry about that and that I might need to call again.
I called again right away and was informed that the appointment is the same at night today between 7-11 pm as previously scheduled and that they do not know who called me and said he is coming in the morning !!!!!!??? then after confirming my night appointment,I got another phone call from another agent telling me there are no night shifts for Plumbing and that we should start rescheduling again,
wow is that so easy for your customers to reschedule the same day ,what about my own schedule ,what about the first agent that confirmed night schedule ,what is this ????????????
is this the type of service we should get from Reliance ???
ok,,then the agent asked me to reschedule in the morning, so I told her I am not available in the morning because I work ,and I explained that before as well then she told me she would call again and she did not call..
I want to say I am frustrated with your service and way of your communication should not be waiting for a week or more just to get appointment from you guys,and when I get it it is a fake one!!!!! should I wait for my plumbing issue all that time ??????
Someone should be responsible for giving me wrong data or not doing their job, I had tonight free for reliance guy to come though I was originally busy !!!!
By the way,few months ago I had appoint and no one came (no show) though it was also confirmed, so it is something repeated
Thanks
We have reached out to the customer directly to look into this further, and offer assistance.
Thank you.
In November 2017 I returned a hot water tank to *** Drive, an address which was given to me by Reliance by telephone twice. During a follow-up phone call the owner told me that his son was now in charge and that the tank was not there. It was delivered at 4 p.m. at closing. I am still being charged for the rental of non-existent tank even though I have been promised that Reliance would trace the tank. Reliance wanted an exorbitant price to pick up the tank at an unreasonable delay.
The Toronto office should give out the correct address for returns since $165 is exorbitant for pick-up. The scheduled time for returns was told to me after the tank had already been delivered - during a very short window of between 9 and 10 two days from now. When men are working they do not need a hot water tank in the way and it sounds like this was made up after the tank disappeared. The Toronto office is unaware of the limitations weather-wise experienced in Northern Ontario
Good Afternoon,
I have been in touch with Mrs. and have been able to assist with her concerns. She has confirmed that she is satisfied with my response.
She is welcome to contact me directly should she need any additional assistance.
Thank you for the opportunity to assist.
OMG! I'm so upset! So are mortgage is due and we were trying to get a better rate. So we started the process last Wednesday or Thursday. Everything was going great until, we got a call from the bank saying we need to pay out of our second lien on our title and you're very confused because we only have one mortgage on our home. Come to find out Reliance Home Comfort who we have our hot water heater and our heating and air unit through, puts a lien on your title of your home until you're done renting their equipment or you call and get a payout just to pay it off and not be renting anymore! I lost it on the representative because we were never told this! Of course they said it was in our contract, but I said we don't get the contract till we sign up and it comes in the mail about a month later! I should know better than not to read the contract but everything's already installed so what are they going to come do, rip out our new furnace and air conditioner and hot water heater and leave us with nothing? I cannot believe they can get away with this and not tell you they put a lien on your home!
Take any and all leins off my home
Good Afternoon,
With regards to this specific customer we have reviewed the contract and can confirm the customer signed directly below the point that indicates we have the right to register a notice of security interest.
I can also confirm that the customer received a copy of the contract 3 days prior to the installation, for their review.
While we cannot lift the notice of security interest we can always issue a postponement, should the customer be refinancing or remortgaging.
The customer reached out to me directly on social media with regards to this complaint. I have explained all to the customer directly.
Should the customer need any further assistance, they can reach out to me directly.
Reliance reasoning for applying a notice of security interest is as follows:
Reliance registers Notices of Security Interest against title to properties in which its rental furnaces and air conditioners are located. Terms and conditions with respect to the registration of notices of security interest are fully outlined in the rental agreements (see section 5 of the terms and conditions), which are signed by the homeowner.
The registration of a Notice of Security Interest is meant to provide notice of Reliance's interest in rental equipment installed at the property. Registration of notice of an interest in rented or financed property is not uncommon and the registration does not prevent either the sale of the property or any re-financing that you may choose to do. Because real estate agents and lawyers may not necessarily be familiar with or consider rental furnaces and air conditioners, the Notice of Security Interest helps ensure the rental equipment is correctly transferred to the new homeowner and protects the vendor from being held responsible for any charges after the sale. The Notice of Security Interest has no impact on your credit rating and only comes into effect in the event of a sale or re-financing transaction. Placing the notice is not based on any billing or payment history and is not a negative reflection of their credit with Reliance. Additionally, should it be required, we will certainly postpone or otherwise lift the registration for short periods of time to allow our customers to refinance, if necessary.
Thank you.
This business is not sending me the bills. I called numbers of times and was given reference numbers *** (Spoke with *** on 22nd Feb 2018), *** (spoke with *** on 7th March 2018), *** (spoke with *** on 7th March 2018) and still am waiting for bills. I called on 15th March 2018 and spoke with *** and now she is saying bills would cost me $5 each. I don't understand these guys aren't sending me bills then how am I supposed to pay them?
It's very simple I just need the bills every month by mail for my records.
I have reached out the customer directly explaining the billing, and provided copies of the bills. The customer has my contact information should they have any further questions or concerns. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the bills in an email but it doesn't address the real issue. The issue was why I wasn't getting the bills for last few months and why I was getting contradictory responses from offshore customer service people? I've a simple request - I want the bills in regular mail every month and I'll pay them promptly upon receipt as I've always been doing. I hope the business can honour such simple request for their client.
I wish to file a complaint against Reliance Home Comfort. Following is a detailed account of the situation.
I purchased a new home at *** Ave, Acton ON *** on Nov 1, 2017. I called Reliance to purchase a water softener and have it installed. Sales rep *** came out, and sold me a water softener on a monthly plan of approximately $26 / month, and suggested a humidifier for my gas furnace at a cost of approximately $700, which I paid.
There was a scheduled date for both to be installed. At the time, I was unable to take the day off of work but since I work around the corner, I left a note on the door asking them to call me when they arrived, which they did. No fault of theirs, I missed the call and therefore missed the installation. After several attempts to reschedule, we finally had it rescheduled for Dec 30. I was told the night before that they would come between 11-2 pm. At 3:30 pm they called me to say they were on their way. No-one came. We were home all day.
I called *** service to reschedule and to complain and was told that I needed to speak directly to ***. I sent several emails to the address that was on his business card, all returned saying the address did not work. I called his phone and left a few messaged, never returned.
I called in early February to complain and to request my money. I was told by the rep at the time that my request to schedule would be put at the highest priority, and that after looking into the situation, he would return my call. He never returned my call.
Two weeks later I followed up and spoke to another person "higher up", who tried to resolve the conflict. Her name was ***. At this point I requested compensation for my time and also a refund for the humidifier. She informed me that their records indicated that the humidifier had in fact been installed. This is false. The humidifier has not been installed on my furnace. I asked if he would have installed it when only my kids were home, because he did not do it while I was here. She said no, he would not have done that. Also, *** had informed me initially that in order for this to happen, a new grate or register would have to be cut into my ceiling, and I can assure you that did not happen. *** informed me that they would not be able to issue a refund since their records indicate that the humidifier is indeed installed. She offered to compensate me $90 for the inconvenience. She also said that she would have to take it to her supervisor to see if a refund could be issued, and that she would return my phone call or answer via email within 24 hours.
That was 3 weeks ago, and I have yet to hear from her. Please let me know how to proceed next. I am out over $700 and have no humidifier or water softener.
I don't want either from Reliance, rather I would like to have my money refunded. It is worth noting that they have not taken any deductions for the water softener, indicating that they know that at least the water softener was not installed. I look forward to hearing form you.
We apologize for the issues the customer has experienced. We have refunded the customer's credit card $733.37 as requested.
(The consumer indicated he/she ACCEPTED the response from the business.)
I had an old conventional type water heater at my home that I had newly purchased in June 2016. There was a contact number on the tank which was not in service when I had tried to contact. There was a monthly water heater rental charges from Reliance Home Comfort when received my first gas bill from ***. I had called reliance to get the details about the water heater rental agreement, however, I was told by the rep that she can not provide any details. Since it was a small tank I was experiencing shortage in hot water during the winter. So I had called reliance again in November 2017 and explained my situation. They had suggested me to have their technician visit my home to see my options to install a new water heater. Accordingly, their technician did an inspection and told me the current water heater is small to meet my requirements and it is more than 10 years old. He had also advised me to get a 60 gallon water heater. A lady from reliance had called me and fixed an appointment to install the new water heater which I had agreed since she had offered a reduction on the current monthly rental charges. The technicians had surprised me when they had come for the installation as they had brought an old,used water heater, which I had refused to install. The same lady called me again when the technicians were around and informed me that it was a mistake and offered to send people to install a new one within two days. However, I didn't get any calls for a few days and due to the urgency of the situation I had installed a new water heater on the 18 of January 2018, from another supplier. Now Reliance is sending invoices by mail every month for the rental charges and also they are demanding $950 for returning their 10 year old water heater. It has been more than 3 weeks now since I had requested reliance for a copy of the original water heater contract which initially I was told would take only three business days. Instead of sending the contract they had again sent me the third month's rental invoice and started calling me for payment default.
I wanted Reliance to accept their old water tank without any charges and stop billing me for the monthly rental charges. They should also cancel the rental charges from February 07 to March 06 and close my account.
Hello: I have a good new. I have received a letter from Reliance stating that they are going to cancel the termination charges and reverse the invoices for all those charges that belongs to the period after Jan 10. I have passed this message to my current provider and asked them to return the water heater at the earliest. I will update once the process is complete.
I am really thankful to Revdex.com for enabling me to effectively bring this issue into this platform and find a really comforting solution. I really appreciate your service to the general public to protect them from unfair practices in the business community and play the role of a watch dog to promote fairness and equity among business as well.
Thanks
In 2010 I hired a contractor with reliance home heating to install a home heating system. I signed a finance contract with the contractor. After several months the contractor, never finished the install. At that time I filed a Revdex.com claim about the contractor for the work, which did no good. I then filed a claim with consumer protection services. Which after a year he was given a small fine. After many attempts to get someone from reliance to finish the job or pick up the piece of equipment, nothing again was resolved. When I finally found a contractor to install this system and purchase the rest of the piping and parts at a cost of $8000 we still had issues, the system was not the right one for the house. After about a years time I had *** install a new boiler system and dispose of their system. As I applied to refinance my mortgage I find that this company has put a lean on my property. I feel this should have gone back on the contractor not me with 7 years of interest.
As the company that hires contractors to do the work they should be responsible for there work.
Remove property lean
We were able to connect today to the Dealer, *** Inc. who advised that this matter had previously went before a court. Ms. has failed to disclose this matter to Reliance. We ask that Ms. provide all court documentation on this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did notify Reliance at the time of the complaint in 2011. I didn't have any involvement in the court procedure as it was filed by Consumer Protection Services, I was not present or given any court outcome about ***, except that he was charged. I have tried to contact Consumer Protection Services to find out what orders or charges that *** Inc. was found guilty of, and was told they can not give that information to me. If someone is found guilty of what they are charged with, then they must have done something wrong. This lien should have never been placed on my property in the first place and I wasn't even notified. I just found out several months ago when I went to redo my mortgage, and I feel after 6 years this lien should be discharged, as this has never shown on any of my credit reports for me to deal with earlier.
I look forward to a quick resolution to this lien on my property.
After thoroughly investigating this matter, we have confirmed that the equipment was not installed at the premise and we will be removing the Notice of Security Interest.
We have spoken with Ms. directly to advise.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be happy to accept this resolution although I would like to waiting for a copy of the discharge before I will accept this matter closed, as I never got a copy of it when applied. Thankyou
Hello,
I have just e-mailed Ms. a copy of the discharge paperwork.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the discharge documents and am glad this is now settled. Thank you.
Just bought my house 3 years ago, and that time I had to call in to transfer over the responsibility of the water heater since it was a rental. Just over the phone they did everything without giving me details of the unit and if there is a contract.
1st) back then unit was already 13years old, never changed from when the house was built.
2nd) they never inform me that if anything happens to the water heater they will replace it was a used refurbished one. If they would have mentioned it to me, I would have told them , I dont need their water heater and they would had to come and collect it. So going forward I registered with, thought it would be a hassle free.
sometime in fall 2017 the old water heater would have stopped working and I had to go and restart the unit and make it work again. Had to do this every 3-4 days, until I called in and they came and replaced a so called sensor. The techinician that came over , never mentioned us that the water heater was already 15 years old and needs replacement. So we went forward not knowing.
Unit Mid or End January it broke down again , doing the same as before and water used to get cold after 10 mins. Anyhow, called them to come and take a look at it and mentioned the water heater is 16 years old and needs to be replaced. I went ahead and told them lets replace the unit. They failed again to mentioned the unit they are going to bring us was a used beat up unit that was refurbished. They time I found out they had already disconnected the old water heater. If I am paying full pop per month for a water heater, I am expecting to get a brand new unit, when it fails. I know for a fact that enercare does it. Why doesn't Reliance do it. paying $30/month + hst, so 15 years duration $30/month I am going to be paying $5,400+hst for water heater. I can easily pay $1,500 to buy out a water heater and cost me less. But I was looking for a hassle free service. So at the time of the installation I told the technician to hold off until I call in customer service. First they wouldn't have helped me out, but then after 1hr of quarreling. As I told them just want a new unit and I am happy to continue paying and so the (*** or *** or ***) dont remember their name, but they promised me they will replace it with a new one. I was okay it . At the same time the technician also called his boss to get an approval. When he came back and I got okay with the replacement of a new unit, the technician mentioned me, "let me install this refurbished unit and if we have to come back and replace it, we will replace it." didin't matter how many times they came back. I was convinced, and the lady from customer service told me to wait for a call from them to book a replacement from them in the next day or 2.
I waited couple of days and I did receive a call, the call wasn't about replacing the unit. the call was informing me that they are NOT going to be replacing it. That is was I was getting. I did inform them that enercare is replacing units for new ones and they charge the same price. My brother-in-law replaced his 2-3weeks prior to be and he got new ones from enercare and he too pays $30/month. I shouldn't pay full price for a unit someone else paid off. It is like going to buy a used vehicle and pay the same as a new vehicle price. It isn't fair. if you want new unit, you will pay for a new unit no questions ask. So going forward with the phone conversation they mentioned I cannot do anything. I mentioned I will cancel and they informed me NOW that I had to pay for cancellation fee ( Installation fee ) that the refurbished unit was installed. if they would have properly informed me, I would have stopped they person and kicked him out of my house. ***. PLeasing me at the time and when I went forward cornered me and informing me I have nothing else to do and go forward. I never thought I was locked in a contract, and yet it seems I am. (MORE TO SAY)
resolution is either switch it was new one , removing it from out of the box infront of me. or else remove their unit , close the contract without a fee. Not my fault. part our ways. would be delighted to call enercare and get a unit from them, or buy a unit from external sources.
Good Afternoon,
I have been in contact with Mr. and have addressed his concerns to his satisfaction. He is welcome to contact me directly at any time should he have any other questions.
Thank you.
I was unfairly charged an account set up fee of $35 and over charged for the hot water heater.
The company needs to remove account activation fee, as I did not ask to set up an account. I was also unfairly charged for the hot water heater, it is not fair market value.
Good Morning,
I have contacted this customer regarding their concerns. While the account set up fee is a standard fee that we charge when setting up an account, I have agreed to waive it as a gesture of goodwill as we have reached a mutual agreement.
Thank you for the opportunity to assist.