Reliance Home Comfort

Very satisfactory experience for us. This agent was courteous , friendly , knowledgeable, and responsive to our particular situation. We definitely would recommend this service to others.

Great service from sales to instilation.

Very professional staff.

Happy with equipment and warenty.

The technician we had was extremely friendly, he explained pretty well what needs to be done, and when he finish the job, he explained how to do maintenance on it.

I was very happy with this service call. We called Thursday June 7 around 215 . We heard back and set up a time for Friday June 8th between the hours of 8-12. They were here around 8:10. You guys rock. Thank you so much .

It was a very good professional service

We had our HVAC system inspected today by Chris from Reliance Home Comfort (not one of their sub-contractors) so as to determine weather we repair or replace it. He was EXCELLENT!!! He told us exactly what was wrong, the cost to repair it and the life expectancy of the repair so as to help us determine if the cost-benefit would be worth it (it wouldn't which we thought would be the case). He additionally provided us with a lot of technical advice so as to enable us to improve/upgrade our system with value-for-the-dollar mindedness. Safe to say he earned a great deal of respect and confidence from us. Hopefully Reliace Home Comfort will be able to earn the same from us and meet/match/beat some quotes that we recently and are still receiving for our new system. Thank you. Paul.

This review is about my Barrie Reliance customer service rep, Kris B. and I'd like to warn other customers to request a different rep if they want to deal with Reliance. After I purchased a top of the line furnace & air conditioner from him, I was never able to get follow up service from him. He obviously made a substantial commission on me and once the appropriate paperwork was signed he refused to respond to emails & texts I sent him about problems with my account. I'd even have been happy if he's sent an email saying he couldn't help & advising me to call another department, but he couldn't even give me the courtesy of doing that. It's like he has fallen off the face of the earth. It's too bad they have a representative like this as I have received excellent, courteous service from the installers and any other other departments I've dealt with at Reliance. I would recommend the company but NOT Kris B..

My A.C. was not working this morning I call reliance 9 am they look into the problem by 10 am reliance was right in front of my know I was like wow. I appreciate it. problem solved thank you so much

I signed a rent to own agreement with the company Reliance purchased last year. The air conditioner was only partially installed, never completed. When I have made 10 phone calls to Reliance asking them to honor the contract I have with them. Every time I get apologizes and a promise that I will have someone call me. No one has. They have no problem taking the rent for the AC unit, but have not provided the sercvice they are in contract with me in. This is breech of contract in anyones books. Not pleased AT ALL.

Reliance Home Comfort provided a very positive experience for a recent service. Both Sherry M. and Adam L were professional and personable and efficient. I am glad to be with Reliance.

Fast efficient service. Everything was explained well.

Hi, Today Amarjit B. came to our home. We are satisfied with his service. He is very well experienced person. He resolved our problem.

Thanks.

Dean was absolutely amazing! We got a new furnace, AC and we can not wait for it to be installed! We felt very informed and comfortable with our decision. Would definitely recommend him and this company!

Our water heater broke down about a month ago and we had a Reliance service technician out to fix it. He was great and the water heater started working fine again for a couple of weeks.
Recently it's been on the fritz and sometimes the hot water will stop working for a few hours or a whole day. This time we were without hot water for almost a week. I called to make an appointment a few days ago and had it scheduled for this evening. 20 minutes before my scheduled appointment time, a service tech called to say he won't be coming and to call the office to make a new appointment.
I called the office again to set up another appointment and they were unable to find any record or a service person coming out last month, they were unable to tell whether the water heater was rented, owned, or under warranty (we rent the house so I wasn't sure but felt like that's something they should have on file), and to top it all off they informed me they wouldn't be able to send anyone out to do the repair for another 3 days.
Their website states they offer FAST service for issues like this but apparently that isn't the case. Having a service person cancel last minute and having to wait another 3 days before anyone can come out is not what I would call fast, reliable service.

Professional staff, knows what they are doing. Had a new aircondition 3 days after purchase. Would for sure recommend Reliance

Service tech was amazing

The tech agent came to work on my AC unit. It wasn't getting rid of enough heat inside of the house. He spent close to an hour, thoroughly washing the unit, testing it, re-calibrating it and making sure that it was functioning at peak efficiency. He answered all of my questions, was considerate in the house, asked for permission before going downstairs and was very respectful. I really appreciated his willingness to solve my problem and the fact that he took the time to do quality work.

Very Informative and helpful in repairing my hot water tank

Great work

Arrived on time. Friendly, knowledgeable and clean workers. A pleasure to see. So far, so good.