Reliance Home Comfort

Employee of Reliance Home comfort Lying and threatning
On Thursday May 10th I called Reliance Home Comfort to arrange an appointment to have my furnace checked as it was not turning on properly. On Sunday May 13th a Repairman named *** come to my house to fix the furnace I was without since Thursday. I explained to *** that the furnace would not stay running. He told me he knew what the problem was and he fixed 3 already that day. He took out a sensor and cleaned it and the furnace turned on. He was texting which he did for most of the visit. Every time I tried to talk to him he was texting someone. As he was texting, the furnace turned off. He mentioned I had other issues and he was going to investigate. I suggested the reason it went off was because the temperature had reached what the thermostat was set at. He continued texting and ignored me. This was very frustrating.
I went upstairs to mention to my wife what *** told me. 10 minutes later I come downstairs to see how he was making out. There was no ***. I checked his truck, the back yard and other rooms in my house he was not to be found. He suddenly entered through the front door. He told me three times, he wanted to send someone out to sell me a new furnace. I declined. I was very uncomfortable with this situation. He then proceeded to advise me that I have a cracked heat exchange and carbon monoxide is reading at 850 ppm coming out of the vent outside. I have a double lock on both gates he could not have gotten through to check outside. When I refused to have a salesperson come out he told me he has to shut the furnace off. I questioned him and he said because of the cracked heat exchange and the carbon is dangerous. I requested to see the tester. He only let me glance at it and I saw a reading of 1 on it. He turned my gas off and the power to the furnace. I said like hell you are and turned it back on because I caught him in 2 lies. My carbon monoxide detector 4 feet away from the furnace works fine, it did not go off. *** went out and filled out a noncompliance form. I was in my foyer saying goodbye to my nephew when *** handed me the form, leaned in and said "good luck to your family". To me that was a threat and I do take it very serious. My nephew looked at me in shock when he said that to me and asked me what the hell was that all about.
I contacted a reliable company called *** and had them test inside for monoxide. The test came back with a reading of 0 ppm. They checked the heat exchange and found no cracks. They went to the back of the house and checked the vent which read 13 not 850 ppm as *** told me. I was still uncomfortable so the gentleman at *** Mechanical called another service person who did a very thorough check. Finding there was 13ppm in the back vent and 0 in the furnace. He told me my furnace was running at 97.5% efficiency
I called Reliance back and talked to a girl there and told her the results. They wanted to send another person out to do another check. I was very hesitant but finally said ok. I made sure I was there 100% of the time. This time *** showed up and did another thorough check. His findings were the same as *** Mechanical.
I spoke with someone at Reliance and a manager was to call me, and never did. They must think what they did is O.K. With the noncompliance they turn your gas off within 45 days. So now I am left puzzled as to what is happening with Reliance resolving this issue.

I purchased new home, through *** home, moved in Feb 28th, then I found out my first month water rental rate is very expensive. I called in asked what's the reason, have to waiting over 30 mins on the phone, just called again today to request to cancel the service since *** water tank is only $800~$1000. then I was told I'm in the 7 years term there is no option to cancel it, only buy out option is $3560+hst!!!it's scam! if there is a contract does not state what the total payments will be over the term (rates varying year to year)
The contract was never signed or otherwise legally acknowledged by you .
it's againt Consumer protection law in Ontario. please cancel my service

I was very pleased with this whole experience, from sales to installation. After some initial confusion about an appointment, Reliance were very accommodating. The sales rep explained everything very clearly, and made an appointment for the installation of both furnace and air conditioner. The installers arrived at the expected time, and were very polite and respectful. After some initial concern about limited space for the furnace they managed to come up with a solution and got to work. The installation was completed in the time they had predicted, all areas were cleaned up before they left. I was very happy with the whole experience.

just got anew furnace and air conditioner installed. from start to finish atop class job.

Gurmeet the technician from Reliance came in and resolved the issue promplty. The service was fast and without trouble.

great service. these people know what they're doing. quick in repair. prompt in timing/schedule

The service provided by the Reliance Represantatuve was very efficient, and I anticipate will price effective in resolving my issue, as I have opportunity to see its effect over time.

Friendly and helpful service.

We had an amazing experience with Dean! He was very knowledgeable and managed to get us everything we needed at an affordable price! Highly recommend.

I had some issue with my rental hot water tank. I called them yesterday. After a long wait on the phone, approximately 1 hour,(which is unacceptable) a representative answered the phone and she booked an appointment for the technician to come to my house toady (May 29th 2018) between 10.00 am to 2.00 pm.
I booked day off from work. I waited for the technician but no one showed up or I didn't even receive any call. I left the house and finally I got call from the technician around 2.20 PM saying he will be coming in next 10 mins. I explained him that I waited for him during the window time and now no one is at home and requested him if he could come after an hour so that I can be back. But he just told me that reschedule your appointment. I was speaking with him but he just hung up the phone. Really *** and *** workers.
This company does not respect customers time and they have *** and *** staff working which does not know the meaning of customer service.

We had a problem with our A/C. Amarjit B. came today and fixed it. Amarjit must be an asset to Reliance Home Comfort with his extensive knowledge of the product and his professionalism. Our A/C has never worked so good. Thank you Amarjit for your excellent service. We are happy to continue paying Reliance if all their technicians are like you.

Gabriel was knowledgeable and patient with my questions. He took his time but solved the problem in a short time.

Everything was satisfactory. I have given a 4 but if the technician would have brought a filter with him and would have replaced it I would have given 5.

Service person was kind, knowledgeable and helpful.

We've rented our hot water heater from this company for 8 years, and paid roughly $3,600 in "maintenance fee" for it over this time. The first time we required service, it was non-existent. If you want to talk to someone, be prepared to sit on hold for hours.
Friday service call - they will not send a repairman on Friday despite that fact that it is leaking gallons of water into my basement. Book me for Saturday morning.
Saturday morning, service guy does not show up but the Reliance service is listed as fixed. I spend hours on the phone trying to get a fix on when he will arrive.
Service guy arrives at 6pm on Saturday, in and out in 10 minutes.
Sunday morning - water heater is still leaking gallons of hot water into our basement. Hours on hold with Reliance again.
Gave up, called another company and the problem is fixed.
Now I wanted the $3,600 back to repair the water damage in my basement.
All this time, the customer service reps are trying to UPSELL me to buy a protection package for my other systems? Are you kidding? I've never waited more than 2 hours for a service call on anything else.

I was very pleased with the service, efficiency, friendliness,and timeliness of Reliance and representative Murray S., as well as the installers.

We had an issue with our water heater which necessitated a call to Reliance last night to make an appointment for a repair. First thing this morning we received a call advising that the technician would be there within 30 minutes. Our technician, Adam was fabulous. He kept his word and was to our house within 30 minutes and was able to repair our water heater.

Excellent service Very Polite Job done quick

We had to call Reliance early this morning due to an issue with our air conditioner. We weren't sure exactly what the issue was, but we were told someone would be out to take a look within a 3 hour window.

We were very pleased to get a call shortly after saying that the tech would be here in about 15 mins. Sure enough, promptly Frank showed up and was ready to help us figure out our issue. Frank (XXXX) was polite, helpful and figured out our issue fast. He was also very knowledgeable and provided us with some useful tips and things we could do to better utilize the system we already had in place. He was easy to talk to/understand, clear and concise. Thank you Frank for helping us out first thing this morning and leaving us feeling confident we would no longer be having issues.

Service call was quick and thorough. Technician was very knowledgeable.