Reliance Home Comfort Reviews (%countItem)
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Reliance Home Comfort Rating
Address: 2 Lansing Sq, North York, Ontario, Canada, M2J 4P8
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. I had an appointment booked for July 30*** between four and eight so that my tenants AC could be repaired or possibly replaced
5 minutes to 8 I called to find out if they were still coming and they told me my appointment had just been cancelled !!!
if it wasn't for me calling I would still be waiting they wanted to reschedule and I said no I will move on to another company
***!
We apologize for the poor service experience the customer received.
It's unfortunate as you lost a potential customer!!!! Unit has already been repaired and not from reliance!!!
We were very impressed on the fast and efficient service from Reliance. We had our hot water tank "break" on us late last night and phoned a few times to get info on what to turn off to stop the water from running all over the carpet. Jack (Jackson) who came today did an excellent job replacing our old tank with a new one. Very impressed with his welding and the new PVC pipes he installed as well. Very professional service and he explained everything to us before and after he was done. Excellent work! We want to make sure he is recognized for his service.
Thank you so much for your great review! ~Haley
Service this bad can easily be bought elsewhere for much less money.
Apparently there's a 2 day wait for an appointment to fix their broken equipment. Even after we've advised that we have an infant + two toddlers in our home. We're told there is no way for them to escalate or prioritize a service call.
They're more than happy to tie you up in service contracts and take your money every month. Yet when it's time to rely on them for service, somehow they become a dysfunctional bunch of ***.
I hire to install furnace and air, they were to provide a written report on condition of old furnace, despite agreeing in Txt to do so, they have 20 mnths later not done so, and when I refused to fill out the finally paper work for financing they signed my signature and sent to UEI financial, when this was pointed out to UEI financial , they kept saying its reliance you have to deal with but again and again I get paper work saying they are one in the same, they have threatened me to damage my credit and that Im not contacting them I have tons showing I have, police agree that the document is false
I have lost out on suing the original seller thanks to there none agreement to provided a report, I therefore want my full refund since I would have gotten my money out of the seller of my home.
Thank you for bringing this matter to our attention to further review for you.
I understand UEI Financial holds the financing agreement for the equipment, which you had installed through Reliance in September 2017.
I apologize that a report was not provided to you regarding the previous equipment that was at your address. We are unable to provide a report regarding your previous equipment as our technician did not diagnose the equipment prior to the installation of the new equipment. Our Home Comfort Advisor, ***, was in contact you with as you requested an appointment through our website for further information on replacing your equipment, and financing options. *** has also advised and was advised that your agreement was signed and picked up by our installation crew on the date of installation.
I understand you were looking to pursue legal action against the previous home owner. Unfortunately, we are unable to assist further with your request, as our technicians didn't diagnose your previous equipment and the equipment was replaced in September 2017 as per your request.
~
No the story goes that they looked at the equipment and they agreed to provided a report on what was wrong with the furnace, including as the TEC said hot wired fuses and by passed switches, the only reason I would agree to pay for a furnace was so I could recover my cost in court since I am in the building trade myself, there explanation is completely false, and I have emails and tapes of recordings showing this to be the opposite of what there claiming
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no offer here accept, admitting they simply *** me into buying a furnace and say ohhh this other company( your affiliate) has the file now, again the document is forged you failed to provided a report outlining the issues with the furnace, despite many assurances, I gave you an offer of drop this even thou Im out of pocket and your still pursuing something that clearly you have been told is false and you admit you failed to fulfill the contract Re: report so I could get reimbursed from the seller clearly you have caused the harm here,the offer stands till its in the hands of a lawyer, clearly your staff *** this from the report to completing the contract signature .
I apologize for any misunderstanding with the relationship between Reliance and UEI Financial. UEI Financial holds the financing for the equipment you agreed to installed through Reliance.
You requested an appointment through our website for further information on replacing your equipment, and financing options. Our Home Comfort Advisor, ***, was in contact with you to review the options available, and you agreed to replace your equipment in September 2017.
Unfortunately, we are unable to provide a report for your previous equipment, and it is not our responsibility to provide a report on equipment which we didn't service.
Excellent process from start to finish. Called Reliance to inquire central air and a salesperson arrived the same day to show me the options. I purchased a central air unit that day and it was installed one week later up and running. I am a satisfied customer.
Thank you for the wonderful review. We appreciate you taking the time to share your experience with us. ~Jessica
I purchased XXX-XXX *** East located in Fergus and signed paperwork through my lawyer which showed that I was paying for the rental of a water heater, Air handler and AC unit which had bene previously installed.
I have never missed a payment.
On June 22 the AC unit was turned on and it was not working. Reliance Home Comfort was contacted regarding this matter along with the water heater corrosion.
Seven different technicians were sent and they all claimed the units did not belong to Reliance. After dozens of calls to Reliance, endless amount of frustration, aggravation and delays for speaking with manager, requesting the terms and conditions of the rental units, nothing took place.
There was tremendous amount of inconsistencies, misinformation/lies throughout. I spoke with half dozen different people and each time, I received different information. They stated that on their data base did not have the serial numbers and a whole host of excuses.
As a customer, everyone is entitled to timely service and with Reliance this has been absolutely mishandled on every level. While waiting for the terms and conditions for over 10 days, their sales person called and suggested all new appliances- water heater, air handler and AC units. She went as far as stating that it would be a 6 week wait as they did not have the right air handler and then said they can get the manufacturer to build one and she needed an answer "right now" without me receiving the documentation I had requested via the telephone and by email numerous times.
Throughout all this ordeal, I requested someone with authority and decision making power to contact me urgently as the temperatures in the condo were over 32 Celsius degrees. *** in sales recommended fans but having fans circulate hot air did not do any good whatsoever.
I have made every attempt to have Reliance address these concerns to no avail. They have been appalling and unsatisfactory with service, call backs and a reasonable and timely resolution.
At this point, Reliance has overcharged both my close friend I bought the condo from for 5 years and myself for over 2 years.
They have fallen short in every aspect of dealing with them.
My tenant has demanded compensation for the inconveniences caused by Reliance, has given notice to vacate the premises, and I have wasted well over 30 hours of my time, taken time off my busy schedule and work to address these issues at the earliest possible time. To have a real estate agent list my condo for rent is $2100+HST which is a cost that Reliance has forced on me, at least a half a month's compensation of rent, and all the frustration, stress and aggravation they have caused me and my tenant along with the many hours I have lost due to Reliance's delays, excuses, misleading and incorrect information.
Reliance Home Comfort has violated my rights and their responsibilities under the Consumer Protection Act, has failed to provide timely and proper service, has violated their legal responsibilities as a service provider, has ***/withheld information such as the terms/conditions-having to wait 10 days or so, while their sales people trying to sell me 3 appliances at a cost of 300% more than what I am currently paying.
At this point in time, I demand that Reliance makes me whole for my time, compensation for my tenant (at least half a month's rent $1051.40), cost of relisting my condo for rent (2100+HST), refund for all the years of being overcharged and compensation for 30+ hours of my time.
Reliance has failed to provide any service and needs to be legally help accountable for their poor conduct and acting in bath faith as they intentionally *** me, wasted my time and continue to cause a tremendous amount of stress.
I have numerous emails, phone call records, dozens and dozens of text messages from Reliance which outline Negligence on their part as they failed to use reasonable care and ignored this matter.
At this point in time, I demand that Reliance makes me whole for my time (30 hours), compensation for my tenant (at least half a month's rent $1051.40) due to no service in this heatwave, cost of relisting my condo for rent (2100+HST), refund for all the years of being overcharged (6 years by *** and 2 years for me)compensation by about $40/month.
Thank you for bringing the customers concerns to out attention. This customer had contacted Reliance for service on equipment under contract by a company assumed by Reliance. The Customer advised he purchased the property in 2017 and was advised by his lawyer that the equipment was covered for repair or replacement by Reliance Home Services.
The customer was on a bundled rental plan and was paying $ 68.28 per month for the equipment installed at the property. The equipment terms were out of contract and the equipment was deemed not repairable. Reliance provided a quote for new equipment.
The customer assumed the rental agreement with the purchase of the property and was advised by Reliance the agreement was between the purchaser and the seller.
The rental agreements were provided to the customer and the customer corresponded by phone and email with our Customer Resolution specialists, Call Centre Manager and the Regional Sales Manager regarding the equipment at the property.
The customer did make a number of calls into Reliance and there were delays getting a copy of the terms and conditions to the customer as well as a manager call back. We can understand this was a frustrating experience for the customer and apologize for the delay in getting him the information that was requested. This was addressed between the Customer and our call centre manager who worked with the customers contractor who was installing the new equipment. Reliance paid the contractor to remove the existing equipment and dispose of it. As well the customer was provided a credit on their account for rental charges and a $300 goodwill gesture for the customer service delays. The total credit provided to customer was $1050.86 on July 10 2019.
On July 16th 2019, the customer confirmed his new equipment was installed and Reliance worked with his contractor directly to pay their invoices for the removal of the old equipment and we closed the customers account.
(The consumer indicated he/she DID NOT accept the response from the business.)
What Reliance has stated is only a fraction of the issues they brought onto me as a customer who never missed a payment and they failed on ebvery level to provide service that is deemed reasonable or timely.
Reliance's failed to provide documents in terms of terms and conditions, they failed to have proper documentation around what units were on my property, they failed to inform several subcontractors whom have no clue or idea and refused to service units as they said the serial numbers did not match as when Reliance purchased *** and ***, they failed to properly document and track appliances.
All in all, Reliance wasted well over 50 hours of my time, cost my tenant a tremendous amount of inconvenience, so far that the tenant gave notice to move and I personally provided him compensation due to Reliance's inability to do what they promise as a service provider.
I must say Reliance is in a business where they have failed on many levels and do not fulfill what they promise.
I am waiting to get a resolution that is reasonable before this escalates to further actions.
There is lots of emails, texts and correspondences which will further prove my position on the runarounds and the many requests with no follow-ups!
We can understand this was a frustrating experience for the customer and apologize for the delay in getting him the information that was requested, the terms and conditions of the rental agreement he assumed between the acquired company and the previous home owner.
Our position remains the same and we feel the compensation already provided to the customer is fair.
(The consumer indicated he/she DID NOT accept the response from the business.)
What Reliance is suggesting is absolutely incorrect and outright a ***.
Reliance made very little effort and failed to provide me with service and their motto and the false advertising they put on various forms of media to get new customers but do very little to keep customers happy.
The compensation was for the overbilling and not the expenses I incurred as a result of incompetence and failed service after waiting for weeks.
Certainly trying to solve this amicably isn't going to work as that appears to be case with most people dealing with Reliance.
I will go ahead and proceed with legal action in small claims for the thousands of dollars it has cost me due to Reliance not fulfilling their obligations as a service provider.
There is ample case law and I have plenty of communication and the numerous and numerous lies and delays to further prove Reliance being negligent and causing me to get a new tenant, wasting a tremendous amount of time, compensation to my previous tenant who moved out and several other things.
We are disappointed that we are unable to come to a mutual agreement and were unable to meet the customers expectations.
On November 30th I called Reliance home comfort to tell them that the furnace (humidifier) was leaking and causing damage to my crawl space. I was informed that know one could come and fix it until a week and a half that was their first appointment. I was dumbfounded. It was leaking and causing damage. I had to call the customer resolution department and they were able to get someone out to repair it 4 days later. They said it was repaired and all was good. We had to clean up the water and repair the damage at the time it was not a big area. It cost us about $200 I did not want to put it under my insurance as they asked me to. I was very Leary. they told me they would cover any difference in premium and deductible. I also had to contain the water for 4 days until they arrived to fix it. Well on May 10th because we had so much rain and I had issues in my basement which we completely repaired I went around checking to see if there was any water anywhere in the basement. I never had water in the crawl space where the furnace was ever. I went in and noticed the same humidifier leaking again and this time it was bad. I look around and there was water everywhere around the furnace. I then checked in my laundry room and it was under all of my finished flooring and had went into the finished rec room. I called Reliance I was so upset ... They told me that no one could come and fix it for 3 days it was leaking badly. They told me I need to call my insurance because of the damage and they would cover any difference in premium and deductibles. At this point I had no choice they sent someone over to clean up and reliance walked them through how to turn off the water supply to the humidifier. After everything was an adjuster came and quotes were done it was over $8000 in damage to my home - because of their negligence this should have been fixed the first time we called and this damage would not have happened. I now have a premium that is doubled and I actually got refused by another company because of this claim on my insurance. I have tried to contact reliance on several occasions have been told they will contact me back and NOTHING I just had a girl yesterday after calling everyday finally give me her email so I could send her information. This is absolutely disgusting that they would treat someone like this. I cannot afford my insurance for my home - I have so many problems in my life right now this is not funny anymore. they need to do what they said and pay these damages.
***Document Attached***
Please see the attached documentation including my signed statement the the insurance company
I want the repairs paid in full back to my insurance company so that this claim will be removed from my policy so I am able to get insurance premiums back to what I was paying before this happened - previous premium was 1508.84 it has not gone up to $3049.17 because of this claim. And because of this claim I have been refused by other company's that have even lower rates for both my house and car it would save me almost $75 per month if they would have accepted me but I was told they would not because of the most recent claim.
Thank you for bringing this matter to our attention to review further. I have followed up with our Legal Claims Department and they have advised they are in direct contact with you. If you have any further questions it is best to follow up with our Legal Claims Department directly.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
They have offered me $500 and I need them to accept subrogation so that the claim comes off my insurance!!!!! I am being charged double for my premium... the reason for the damage was because of a rental equipment from reliance and negligence with repairs
Our Legal Claims representative, ***, has contacting you directly regarding the increase of your insurance premium. Should you have any further questions or concerns, please contact *** directly.
Thank you
Reliance has started a separate account under my name, without my permission and started billing me for a separate account, as well as my account I authorized and currently paying. All they did was slightly changed my address, from ***, to ***. This is the second time they did this and again giving me the run around.
the account number that I authorized is; ***, which I am currently $180.34 in the credit.
the second account number, that I did not authorize is; ***, which I owe 161.76.
I tried calling them and all they are doing is jumping me from one department from another, like they did last time. last time they did this I lost a week of work. They resolved it finally last time, but I do not want to go through this again.
I live in a trailer and have no need for two hot water tanks and have NOT started a second account with them. I have pictures of both bills if you need to see the pictures of the bills. Both bills have been issued on two separate dates. the bill that I authorized and currently in credit for is dated for June 28, 2019. The account that I did NOT authorize and owe money on was dated for June 24, 2019.
There is no reason for them to make me pay for two separate accounts, when I only have one hot water tank and never asked for a second hot water tank. I live in a trailer I have no need or room for a second hot water tank. This is the second time they did this to me and I would like this resolved please. This is not an issue of paying my bills as I stated I am actually over paying on the account that I authorized and agreed to.
If you need anymore information please feel free to either send me an email, or call the phone number I have given you. I am tired of dealing with this company for this issue and cannot afford to lose anymore work because of this.
There is no reason why I would be overpaying one account, to just start another one, just to not pay at all. I tried explaining this to them, but they just keep switching me to other departments and back again, just to keep me on hold. Last time they did this to me, they kept hanging up on me and I fear this will be the case all over again.
***Document Attached***
These are pictures and most recent bills from this company. Only one that I authorized.
I want the second account and bill that I did not authorize to be abolished and not have this done to me again, by this company.
My sincerest apologies. A data entry error resulted in a duplicate account being created. I have cancelled the account ending in ***. I have reversed all charges.
The only account the customer has is the account ending in ***.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is exactly what I wanted and the right thing to do. I just want to say thank you for your help and the speed of which you resolved this claim with the business.
I have my air conditioner installed Apri 2019. Went to turn it on July 1 2019 AND IT DOES NOT WORK tried everything called Reliance and waited on the phone for 45 mins .Then I was told it would be 7 days for someone to get here.I called some other air conditioning business and they said most of their work is fixing Reliance air conditioners.
Very sorry to hear about this experience. I have emailed you to obtain your account details to look into this further for you. ~Jessica
After I was told 7 days to have my air conditioner fixed and calling the 1-800 number I reached out to the sales rep Tim who sold us the air conditioner. Tim reached out to his District manager Constantine who had someone at my house the next day I do appreciate his quick response. Turns out the original installers did not install the thermostat properly and had to cut a 4ft long section out of my hallway wall, which I now have to have fixed. This was a very bad overall experience because you do not hire qualified installers . I will continue to share my story and make sure anyone I come in contact with never uses your services . This is how you go out of business fast
WOW an amazing experience with Reliance Home Comfort Plumbing. I called, regarding a leaky toilet, I was feeling very uncomfortable about getting a plumber in, as we know they can be extremely busy, meaning I would have to wait and worry about the leak destroying my floor, not to mention the ceiling downstairs. So, I voiced my concerns to the customer representative, who understood my situation and booked a plumber with me, that was convenient for me, which was the next day as I already had another important appointment and I had to rush out the door.
Paul was the plumber from Reliance who called me back, to let me know he was on his way. Paul was extremely polite and understood, I was concerned about the price and the length of time it was going to take to fix the leak. Paul took time to towel dry around the toilet and was able to show me where the water was leaking from. He also went over what had to be done, and told me the exact price it would cost. Shortly after my problem was solved, I could feel a huge weight from the stress lift off my chest, knowing that the leak was permanently resolved. Thanks Paul and Reliance for moving on this so quickly.
Thank you for the wonderful review. We appreciate you taking the time to share you experience with us. ~Jessica
Dean was professional and very informative. Answered all questions with patience overall a great experience purchasing an A/C system.
Thank you for sharing your recent experience with us. We appreciate your nice review. ~Haley
I have tried to get my hot water tank fixed....now has taken 2 months and the first month I had no hot water. They finally put in the tank end of May. They knew I had high iron content and should have put in a aluminum rod. I have called numerous times, "I'm sorry, We apologize" but nothing is done..I have wasted over two months trying to get them to do this ...wasted numerous hours when I had work to do that I couldn't get done as I was promised phone calls that kept me in the house and away from important work. I live alone and don't often get help to do things. I am a disabled senior and deserve to be treated with more respect and not continually *** to. I am at my rope's end with this company the is not only not professional with their good paying customers but get away with this sort of lousy business practice. It is now the end of another month and my water has a terrible odor and my precious dogs have been bringing up all month and they don't seem to care. My one dog is pregnant and I have even said I would call a lawyer and still nothing. This company has no competition and should be banned from Ontario and a decent company brought in.
Refund I paid for my rental and it didn't seem to matter and they only took off $20.00 on my bill. I want this resolved by fixing this tank or I'm going to have to take it out and buy one and pay someone to put it in for me. I don't think I should have to have paid rental on something I couldn't use and now the smell makes me gag....I require compensation for all they have put me through. The stress alone has been terrible. Also above I need this fixed and a refund of a substantial amount
We have replaced the anode rod with an aluminum rod as per the customer's request. As a gesture of goodwill we have credited the customer's account an additional $50.
They finally came on the 10th...Got a phone call before 11 a.m. and was done by about 1:30....Finally. Thank you.
I went to the website mentioned and thank you again they have credited me 50$.
You may close my complaint file.
***.
On June 13th, 2019, I had a problem with my air conditioning: the fan motor which is outside of the house did not work any more. So I called Reliance Home Comfort. Reliance sent a technician (Technician A) come in and did the inspection on June 14th, 2019 Friday. After inspection, Technician A told me that the motor need to be changed to a new one. So I ordered a new motor via Reliance.
The motor came in the same day at afternoon. So I called Reliance Home Comfort again. They sent another technician (Technician B) who arrived at our house around 7 PM. He spent some time at the air conditioning unit outside of our house to fix the problem. During the procedure, I noticed that he had a hard time to figure out how to connect the wires. He told me that the part I ordered through Reliance is an universal one so that the wire colors don't match with old one. He doesn't know how to connect. However, he eventually connected all wires and installed the motor. But he installed the fan reversed. The fan blew the air into the unit instead of blowing air out of the unit. He corrected the problem after.
After he left, I smell some burning smell inside our house. And the fan outside of the house stopped working again. I went down to the basement following the smell and found out that control board of furnace is burned very badly. Very strong burning smell in the basement. The breaker is off too. At that time, I thought it was the furnace problem not air conditioning problem. So I called a furnace technician, *** who helped me before instead of calling Reliance Home Comfort again. I took picture of the burning control board and sent to ***. *** came to my house the next morning bringing a new board. He installed the new board and turn on the furnace. The control board was burnt again in a very short time. At that time, I started realizing that it might be a problem caused by air conditioning. So I told *** that I changed a motor of air conditioning unit out side of our house. We went to the unit and *** found out the Technician B from Reliance made a mistake: "the 220v high voltage applied to y/c control wire" (from Technician Report). *** did a full inspection about furnace and air conditioning, he found out that AC contractor and Furnace Transformer were also burnt out. I had to hire *** to changed all the parts which included another new control board, a new AC Contractor and a new Furnace Transformer.
I called Reliance Home Comfort on Saturday (June 15th, 2019) and they told me I need to call them again on Monday. So I called them on Monday, *** answered my call and asked for some proof. I sent her all the pictures showing the wrongly connected wire on Outdoor Unit of Air-conditioning, two burnt control board and the third control board installed, all other burnt parts and all newly installed parts. Also, I provided an inspection report from the third part Technician, *** which explained the reason why the control board and other low voltage parts were burnt. A quote from the report: "The reason is wire connection on AC contactor is wrong, high voltage shouldn't be connected to contractor's coil."
After a few days, Ms. called me and left a message stating that they decided not to take the responsibility because: 1. They denied their Technician B made mistake 2. They don't take responsibility because I hired third part to fix the problem. A quote from her message "we could've solved the problem internally" if I didn't hire the third part to do the work.
All in all, It is clear that the technician from Reliance Home Comfort made a mistake and caused all the problem. I have all the proof that can prove they did make the mistake. More importantly, They treated me unfairly by denying the mistake and letting me carry all the cost by myself.
***Document Attached***
I made a claim to Reliance Home Comfort already and I have the claim number as following: Claim Ref#XXXXX
Refund all the money i paid to Reliance Home Comfort which is $786.42 Reimburse all the money ($1808.00) i paid to the third party to fix the problem cause by Reliance technician.
Thank you for bringing this matter to our attention to further review.
I understand that our technician attended on June 13th for the initial repair. And when you noticed the further issues you contacted another company to complete the second repair on June 15th.
If you had contacted Reliance when you noticed the further issues would could have assigned a technician to re-diagnose your equipment, to see what else was happening. Our chargeable service calls have warranty and we would have been able to assist you further in this scenario.
Unfortunately, we are unable to cover the 3rd party invoice as you hired them directly. We completed the initial repair and our technician would have tested your equipment to ensure operation prior to leaving.
I apologize as I know this is not the outcome you were hoping for. I have emailed you directly, should you have any further questions please let me know.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response based on some major reasons as following:
1. I noticed the so-called "further issue" almost right after Reliance Home Comfort technician left. It was burning smell in basement where the furnace is located. Yes, the motor was running when the technician left, but he did not come down to the basement to check whether in-door air-conditioning components/parts were OK or not.
2. The reason why I called the third part not reliance again was only because I thought it was furnace problem when I noticed the smell not air conditioning problem. So I called a furnace technician.
3. Another fact is that I called the furnace technician maybe within one hour after Reliance technician left. The reason why he did not come the same day was because he was busy and was only able to come two days after. I had to live in a house without air-conditioning for two days in such a hot summer.
4. At the very beginning, the furnace guy thought it was only the furnace problem too. We trusted the technician from Reliance and did not realized it was the problem caused by the technician from Reliance until the second motherboard was burned too.
5. It was very dangerous that having a burned motherboard in furnace. If it was in winter time and there was GAS burning in furnace, what would happen if the mother board was burned so badly? I am lucky that it happened in summer when I am not using gas in furnace.
6. Also, Reliance can not refuse to take the responsibility only because that I hired a third party technician to fix the problem cause by Reliance. It doesn't make sense.
7. The Technician from third part sign the report and I am having it attached with this response for your reference.
We would have been able to arrange to have a technician return to check your equipment further, as this would have been a repeat service call it would have been a priority service call to return as soon as possible. Our technician would have needed to complete a further diagnosis on your equipment to determine what was causing the further concerns.
As another company has completed the second repair we are unable to confirm if this was a result of the first repair or additional concerns with your equipment.
If you have any further questions, please feel free to email me directly as you have my direct contact information.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I still can not accept the response.
When I look at the response from Reliance Home Comfort, I don't what to say about my feeling. Am I asking too much? All I asked is that a big firm to admit its mistake and take the responsibilities.
However, Reliance Home Comfort not only denied the mistake made by its technician (I have the proof letter from qualified technician with his signature who told me he is even willing to stand up for me in a court); but also even blames me that I should take the responsibility because I called another company not them to fix problems.
I am not a professional technician who is supposed to know about air conditioning system very well. I am not supposed to know changing a motor outside the house will cause the burning smell in basement. If I knew, I would definitely call Home Reliance Comfort again to get a further diagnosis for sure. I will get no benefit to spend extra money to ask the third part company to do the work first and then come back to Reliance Home Comfort to go through all this mess without knowing whether I can get the money back or not. As a normal customer, all I know is that when motor of AC out-door unit does not work, I need call air-conditioning company; when there is a burning smell in basement mechanical room, I should call a furnace company (especially they left me the phone call from service last time).
I my opinion, also as a common sense, if someone made the mistake, he/she should take the responsibility no matter who fixed the problem for him/her.
From building-a-good-reputation and benefit-company-in-long-run points of view, Reliance Home Comfort should take responsibility. Otherwise, at least one customer of Reliance Home Comfort will feel so disappointed about this company and won't come back to the company for any help in the future. I believe all the potential customers who are reading all those info will feel the same way.
Always professional. I have the Reliance Protection Plan, I have for years. I have saved more than I could ever imagine. The staff is always friendly from the phone call (sometimes in the middle of the night), to the Service Professional that come out to the house. I am always happy with the service.
Thank you so much for your wonderful review! ~Haley
I had my central air conditioning unit fixed on Sept. 05, 2018. It is not working today. On the back of my bill there is a 100% Satisfaction Guarantee which states, if the repairs fails within one year, we will repair it again, absolutely free. When I called about this today they refuse to fix it for free.
I have just had a new furnace and tankless water heater installed. The guys were fantastic, the work was very thorough and professional. I'm very pleased with the experience and the result.
Thank you for the wonderful review Beverly. We appreciate you taking the time to share your experience with us. ~Jessica
Great service, communication and knowledge.
Thank you very much for your nice review! ~Haley
KUDOS TO James *** for being wonderful , kind, articulate,efficient and patient especially with a senior citizen ; YOU HAVE A 'KEEPER' MANY THANKS
Excellent feedback! Thank you so much for sharing.
Dave was fantastic! Such a nice guy! Great knowledge of what he is doing! Thanks so much!
Thank you very much for your kind review Chantal! ~Haley
Just had the best guy !
Leland was very polite , he put booties on every time he enter the house, working very efficiently. He took the time to explain what he was doing, he was very easy to talk to.
Thank you for fixing our AC so quickly. The hole family appreciates how quickly the issue got fixed .
Thanks again Leland for the great service
Thank you very much for sharing your recent service experience with us. We appreciate your kind review. ~Haley