Renters Warehouse

Thank you for the clarificationThe address that you gave on the initial response is incorrectYou gave the address of a property that was previously managed by renters warehouse.Customer Information:** * *** ** *** *** Edmond, OK 73013Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***@gmail.comAs you can see the improper information was given to Renters WarehouseNow that we have all of the correct information we can proceed appropriatelyThat letter that you have received is accurateYou owe that money for the pro-rated rentYour lease termination, that you provided as evidence does not expire until October 20, The rent is now past due and needs to be paidPlease pay the rent and fulfill the agreement that you signed and provided in your previous responseAdditionally, the return of the security deposit will be taken care of within the limits of Oklahoma lawThis is also indicated in the evidence that you providedThank you

I am rejecting this response because: have not received an invoice from this company for such charges it was implied when my lease was signed that the sewer charges were included in the rent why was there made no mention or was asked to pay this amount when the first month rent was collected again there have been no invoices or request for payment received until I? was harassed about paying rent that had already been paid out of good faith there should be a credit applied and an invoice should be supplied going forward for any additional amounts requested

***,Thank you for the feedback. As you stated in your previous message, you agreed to rent your property to the individuals that applied for the propertyThe information that was provided to you when the individuals applied for the property was indeed accurate and up to date. Renters
Warehouse is not responsible for ensuring an individual maintains their employment during the course of a lease.On the 18th of August you approved the tenants...."I met the new potential tenantson Saturdayalong with the dog. I liked both of them and they said all the right thingsHowever one of the guys had not seen the inside of the house before so not sure if he’s ok with the property…….I told them I would rent to them if they wanted it" On the 19th of August after further financial clarity you approved the the tenants again ...RW Agent: "I can send off a lease to you tonight and have them sign it tomorrow if you would like."Owner: "Yes that's great news thank you"The Agent under your direction, sent the lease out for signature and collected from the tenants the funds required for them to move into the property.We understand that you have had a fallout with your current tenantsit is unfortunate that they are not fulfilling their responsibilities from the lease. The State provides for several conflict resolution mechanisms including allowing for unpaid rent or damages / repairs to the property to be withheld from the Security Deposit at the time of move outAs you know most costs associated with the Eviction are also the burden of the tenant to bear once the court has found them to be in violation of the lease.Renters Warehouse will continue to contact the current occupants of the property to collect any unpaid rent that is owed until told otherwiseShould you need assistance with beginning the Eviction process please feel free to reach out to our Rent Collection Department and a team member will be able to assist you.Thank you,

Not happy with a company that charges extra fees monthly just to accept your on time rent payment.??? P. M.

Not happy with a company that charges extra fees monthly just to accept your on time rent payment. ???????????????????? P.M.

We just had the worst experience of our lives dealing with Renter's Warehouse. They are complete liars making false promises and commitments to get a unit ready, and then blaming the owner for not going through with it. My son was basically told to sign the lease including all the items to be fixed stipulated in there, so he could not lose the apartment, and then nothing got done. They cannot even get their accounting and monthly billing correct. All maintenance requests have been closed without even addressed first, and it is all a nightmare. If you want to keep your sanity, please don't ever do business with this company. You will totally regret it. They DO NOT CARE about their tenants. It all starts from the realtors all the way to their corporate management. This company is a total disaster. I don't understand how they can still be doing business.

Thank you for your concerns. When would be an appropriate time to contact you. We are receiving different information regarding the issues and would love to get this addressed and completed. Please let us know of some good times to schedule a call. Thank you.

Thank you very much for reaching out to us. I am sorry that you are having trouble getting in contact with us. I did not see the bill attached. We will be happy to add the bill to the tenants ledger for collection. Please add that and we will have it added quickly for you. Thank you.

Thank you for letting us know of your concerns. We work with our clients to resolve maintenance requests as soon as possible. A home warranty is being utilized for much of the maintenance at the property. The warranty company was having difficulty finding a vendor for that particular area. Renters...

Warehouse worked diligently with the warranty company in order to get one of our vendors to the property. The work was scheduled as of July 28. The wall did need to remain open for a time to ensure proper drying of the affected area. I am sorry that this was not properly conveyed to you. We do thank you for your feedback.

I am rejecting this response because:
The incomplete invoice I received from Renters Warehouse also states at the bottom a disclaimer about the owner being responsible for the amount return. Renters Warehouse is responsible for the final inspection of the house to assess any damage done to said house. I have never received a report of any damage.

Thank you for your feedback. I am sorry that this did happen. It does appear that there was a break in communication. We will gladly consider some compensation once verification of hourly wages is confirmed. Please add a copy of pay stub to verify hourly wages. Our maintenance department will be...

addressing your concerns regarding the owner as this is not in your purview. Thank you again for your feedback.

The $100 refund has been submitted and will be transferred to the client's account by tomorrow June 15th.

Thank you for your feedback. We have a very in depth process for finding tenants. In my research this was done very thoroughly with you up to the point that you were double checking the work. Renters Warehouse does not approve tenants. That is solely the property owners decision. You did select...

tenants and were well aware of the fees involved with a 3 year lease. As much as we would like to we cannot control everything that the tenants do. We work very hard to ensure this does not happen but we are unable to rid the chances of something tragic like this happening. Michael was not fired but left to pursue other avenues. The dog at the property was a service dog that we had proof for. We as well as you may not say they cannot have a service dog. The tenant is responsible for any damage the dog may create and can be held accountable in a court of law. The tenant is also responsible for any damage that they cause regarding to smoking. This may also be pursued within the court system. The eviction did take extra time due to the tenant contesting the eviction. Any delay that happened regarding Renters Warehouse did not create any extra time getting the tenant out of the property. Renters Warehouse has worked within all legal limits and has not caused any harm to you. The tenant must be held accountable and we have given you the information regarding the next steps. You have decided to sell the property and not take advantage of the warranty that Renters Warehouse offers and have decided to go a different direction. At this point there is no information indicating that you are due a refund. Thank you.

Hello, this individual is a tenant in a property that we are managing for our client, the landlord. He signed a 1 year lease which does not expire until August of 2018. Something had changed with his life and/or work situation and vacated the property with no mutual release from the owner nor...

Renters Warehouse as the property manager. The WI landlord/tenant statues and laws have been explained to him numerous times and because he does not agree with them, he assumes we are doing something wrong. Once he is released of the lease or it expires, we have 21 days to return any deposit. At this point, he is still under a lease contract.

[redacted], thank you for letting us know of your concerns. I understand your frustrations regarding the refrigerator. We are working with the owner and attempting to have this resolved as quickly as possible. Once the refrigerator concern is solved we will be reaching out again to the property owner to...

discuss any compensation. We are also looking into your concerns that you have indicated with the agent.

You are currently in a lease until May of 2019. We do not have any information as to why you would not fulfill your current requirements.

It appears that there was a discrepancy as the tenant stated. After making contact with the office it also appears that this was worked out through the normal means of communication. Thank you.

We will be happy to address this for you. I did not see the bill attached to this complaint. If this has not been addressed already, please add this so that we can complete this for you.

[redacted], Thank you for reaching out. This situation is quite simple, you signed a 12 month lease for a property. The owner allowed you out of the lease but your deposit was forfeited in order to do so. Should the property owner not decided to allow you out of the lease you would have been...

obligated to the entire term of the lease agreement which was 12 months. It is common practice for a fee to be charged to end a signed agreement earlier than the date indicated on the contract. Thank you,Aaron [redacted] Director of Customer Service Renters Warehouse Minnetonka

[redacted], Thank you for reaching out, I apologize that you are upset with the decision made by the property owner to assess the charges for damages to the property to your deposit. Renters Warehouse does not determine charges that are listed at the time of processing the move out. The...

involvement of Renters Warehouse is limited to documenting the condition of the property at the time of move out, we take the information we have gathered during the move out inspection and provide it to the owner(s) of the property. The owner then reviews the documentation at time of move out and compares it to the move in documentation they have. Once the property owner has determined charges (if any) we list the information to the account and apply the charges (if any) to the deposit. In regard to the water bill that was listed, the lease agreement that was entered into on the 8th of April 2016 indicates that the tenants are responsible for the payment of ALL utilities and services for the entire premises for the entire term of the Lease. That is the reason the owner requested to have the water bill listed on your disposition report.Renters Warehouse does not determine withholding amounts from a Security Deposit all determinations are made by the owner(s) of the property. Please review the applicable state statutes in regard to formally disputing the withholding of funds from a Security Deposit so you can take the proper steps to dispute the withholdings. Thank you,Aaron [redacted]