Renters Warehouse

I am rejecting this response because: The tenant never took care of any lawn/ snow removal The signed lease (6A,) and the tenant agreement from Renters Warehouse states the tenant would be responsible for all vendors listed for the up keep of our property The listed vendors are: launcher service, gas company, water softener and treatmentsecurity suystem, garbage service, snow plowing, and electricalThe tenant paid for all vendors every month until the first lawn care invoice was submitted in May The sales agent from Renters Warehouse told tenant that monthly launcher was $The tenant refused to pay This is Renters warehouse mistake Therefore I am seeking reimbursement for the outstanding lawn care invoices which total$1,

It is in our records that this repair has been completedRegarding the tenants contention that the letter was for late rent I have added the actual letter indicating that this was for unpaid charges and not rentIt was not threatening and only indicated that the balance needed to be paid in order to avoid any further actionThe payment was made and no further action is neededThank you

It is always frustrating when work orders take longer that usualIt is certainly not a usual occurrence for one of our agents to not place a work order when requested prior to move inOur client has their own vendor that they do like to useIt is this that caused the delayAdditionally, the gas may not have been turned on to the unit which would be the tenant responsibility per the leaseIt is the tenants responsibility to place maintenance requests once the move in has happened.Finally, regarding the eating utensils, the tenant is claiming that draino was poured down the drainOur vendor indicated that there was no draino usedFurther, Draino would not cause this with just one pouringThe main ingredients are bleach and lyeThese will not get the eating utensils to the point of the picture that was sent to us by the tenantIf a reimbursement were due Renters Warehouse would gladly do soIn this case there is no evidence to support the claim for a reimbursementThe additional plumbing issues that the tenant brings up has been sent to our client in order to have this addressedThank you

[redacted] ,Thank you for your feedbackUnfortunately Renters Warehouse does not determine the amount to be withheld from a tenants deposit at time of move outAll charges to be withheld from the security deposit are determined by the owner the respective propertyWhen the disposition was being processed you informed our dispositions department to withhold a total of $from the tenant's deposit for misccleaning and the damaged bedroom door the $was sent to yourself on the 27th of June The vendor requested to repair / replace the damaged interior bedroom door, attempted to repair the damaged door with wood filler and wood stain as they could not guarantee being able to properly match the stain color of the new doorThe vendor that perfomed this work has not billed you and will not bill you for any work pertaining to the damaged bedroom doorI have reviewed the move out video and do not see any staining in the carpet, do you have any photos of the damaged areas of the carpet that you are referring to? The move out inspection inspection does not mention the condition of the carpet at the homeThe only time mention of carpet is made is if there is clear and visible damage to an area of the carpet, the move out inspection makes no mention of stains or damageIt is the responsibility of the tenant to return the property to the condition they received it in at the time of move out or they can face potential deductions from their Security DepositCarpet is something that typically falls into the category of wearThe only time it would not fall under the category of wear and tear is if there is staining or visible damage done to the carpetThe bathroom fixture was pointed out in the move out video at 16:into the video, if that was damaged there was the possibility to have the charge for repairs removed from the tenants security deposit Renters Warehouse does not determine the amount to be withheld from a Security Deposit, the owner of the property is the only individual that can determine the amount to be withheldWe can provide information for items that can be considered "wear and tear" and offer guidance and information on State Statutes to help make the correct informed decisions but in no circumstance does Renters Warehouse determine the amount to be withheld from a Security Deposit Thank you, Aaron [redacted] Director of Customer Service Renters Warehouse Minnetonka

Renters Warehouse in Jacksonville, Fl. has one of the BEST Senior Property Mangers I have ever had the pleasure to work with.
Christy was having to deal with the most impossible land lord you could ever imagine. She managed to get every thing fixed he would allow and even some he would not.
She is the friendliest and most professional person to work with.
Jacksonville, Fl should be very proud to have her on their team!

I am rejecting this response because:
Renters Warehouse is completely missing the pointThe tenant did not have a job when I agreed to rent to himRW was supposed to validate that he had a job and earned enough money to qualify. When I asked for a copy of his paycheck when he started being late on rent RW sent me a copy of an old military paystub from what looked like years agoThe tenant was not in the military nor had he been for some time when he filled out the applicationBasically RW did not meet their obligation of qualifying the tenant. They gave me information in an e-mail as to how much money the guy was earningI would never have rented to a person without a job. He got caught up on rent recently as he got a large tax return.....but now he's behind again and I'm not sure how he will ever get current. I am the one having to go over to the property and follow up with this guy.....RW is just sitting back and taking their $management fee per monthThis is all very unfair

I am rejecting this response because: you did have work done on the home multiple times according to the tenants three times people where sent to the home and work was performedYou also never contacted the home warranty on the very first claim as per the contract all the home warranty info was provided not only on the contract but additionally again directly to the agentYou company has said in writing that they did not have the info in the system until a month laterAnd that's why it wasn't sent to the home warranty raven though we have multiple emails requesting it to be usedYour company never did what it was obligated to do and now the home warranty will not cover any of the work

I am rejecting this response
because: Renter's Warehouse does currently manage the property located at *** *** *** Edmond Oklahoma and there have been numerous maintenance requests and Renter's Warehouse owes us $Also, the response from Renter's Warehouse states they have not managed this property since May 2017; it this is true, why is Renter's Warehouse now alleging that we owe them $827.97?

Thank you for reaching out to usRenters Warehouse ceased management of this property as of May 31, We have no maintenance requests listed for this propertyRenters Warehouse is not holding any monies for this property, including security depositThank you

Initial Business Response /* (1000, 5, 2015/11/19) */
Hello ***,
Thank you for the feedback!
Your situation is unique to say the least
As you stated in your complaint you, your husband and an Agent all did a walkthrough of the property after the inspection and did not notice any
form of pest issue
The property that you moved into had been previously occupied and had not reported any pest control issuesYou rented the property on 11/but did not report pest control issues until the 11/as you did not attempt to move in until the middle of the monthThe Owner immediately responded to your report by securing a pest control vendor
After the pest control treatment was applied you were told specifically not to use your own harmful chemicals as it would slow the process downYou chose to undermine the treatment anyway by applying Raid at your discretion
The Owner upon hearing of this poor decision decided to spend extra money on an additional treatment from the pest control vendor to help expedite the process
At this point the Owner has been communicating empathetically and has given you several sets of options
1) They have openly told you that they will not charge you for time spent in the unit during the pest infestationPest control is a common issue and clearly defined as a tenant responsibility within the leaseThis offer is indeed fair as the Owner is assuming all costs associated with this process in an attempt to get you started off on the right foot
2) They will allow you to process a Tenant ExchangeThis program allows you to leave the responsibilities of the lease after a new tenant has been found and all fees associated with the account are up to dateYou have signed a year leaseThis is also a vary fair offer
Also please be aware that Renters Warehouse will only report delinquent activity after it has occurredAt this point in time your account has a credit from the homeowner and is current so there have been no reports made
Please feel free to reach out with questionsWe would love to see this resolved in a manner that leaves you and the homeowner in each other's good graces
Kind Regards
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was evidence that there was a pest control issue when we did the walk through with the agentThe agent picked one up and threw it away and blamed it on the time of year and being at ground level
I was never told not to use additional treatment for the cockroachesWe were only told not to clean the areas treated for 24-hoursI was only told not to use Raid after I let the Customer Solutions rep know that I had used itAlso, it was only a spray that we used directly onto the cockroachesWe didn't spray the entire home like the pest control worker had doneSo to say we made the situation worse is unfair and untrue
The pest control worker stated there was evidence that the cockroaches were there before 11/01/(so this should be the homeowners responsibility) and it was a known issue since there were many dead cockroaches indicating treatment had previously been appliedHe also stated they always do a second treatment and scheduled it with me that daySo to say the second appointment was made based on a "poor decision" is also untrueThe homeowner pushed the date of the second appoint up after we requested half off of the rent, which was denied
We have not been given multiple optionsThe homeowner has denied almost all of our requestWe only have a credit on our account because we asked for it, not because it was givenAlso, we are being charged for time spent while in the unitThe credit on our account is for the time we were not there, which was from the 9th (when we officially tried to move in) to the 14th (when we moved in even though the cockroaches were still there)If we are not going to be charged for the time spent in the unit during the infestation, there needs to be a larger credit to our account
Anyone can say sorry or they feel badThat doesn't change/help what we are dealing with especially if you aren't offering any optionsAnd now that blame is being put on us is really ridiculousThe cockroaches were here when we moved in; we didn't bring them with usI'm surprised you all aren't doing more to help your new tenants
Final Business Response /* (4000, 9, 2015/11/23) */
Hello ***,
THank you for the prompt response
Unfortunately your complaint is still inaccurateYour Owner has been working with Paul through the Lease Modifications Team to help you get out of your LeaseHe has completed a signed document that will allow this process to happen
If you do not feel that this is accurate or do not wish to be involved in the Tenant Exchange program please let us know immediately so that we can cancel this process
Kind Regards

The accidental property protection plan that the client is referring to does not cover the damage that occured to the propertyThis coverage is for accidental damageThe damage to the property was not accidental and would not be coveredThe tenant caused this damage and the tenant must pay for
thatRenters Warehouse would certainly be willing to add any charges to a collection account with proper receipts

I am rejecting this response because:Renters warehouse has not given me any information regarding next steps in collection of the money that is owed to me by the tenants I have not heard anything from them since they collected the bounced check money from me for the only partial payments I did receive from the tenants I have asked *** and *** *** several times for this information with no response When I asked for a property visit that I am owed twice a year per the terms of the lease I was again ignored and the request was not performed.I also repeatedly stated that all money due needed to be collected or eviction should be pursued (past due prorated rent, past due utility payments, and monthly rent) I was again ignored and only the monthly rent was collected and other payments were not enforced as they should have been On 09/27/only the September rent was paid when half of the prorated rent along with utility payments that I was forced to make were also due I sent the prorated payment agreement and amended agreement to Renters Warehouse multiple times and again they never enforced the terms of prorated rent payment agreed to in the lease. If you require any of the prorated rent agreement documentation I can provide this

I have attached both the, Property Management Agreement and Tenant Placement Agreement The advertising/placement fees were described in both agreements and signed off on by the Owner On the Tenant Placement Agreement, Section 4: Broker Compensation and Expenses, Section (4b): describes
the amount of compensation Section (4bii): says "The commission described above shall be due and immediately payable from Owner to Broker upon execution of a lease agreement or other agreement, or document referenced above."On the Property Management Agreement, Section 4: Management Fees and Expenses This section covers all monthly management fees as well as Section (4c): covers the the advertising/placement fee for finding a Tenant. Please let me know if you need further assistance or details

Thank you for your recent informationI would start by indicating that you are indeed in a legally binding documentWe are working with the owner in order to determine if the property owner will accept your request for terminationThe owner is not required to as this is a legally binding document
that you willfully entered intoThere has been an attempt to offer you a solution to allow you out of the leaseYou have decided to not accept itPurchasing a house while you are in a lease was your decisionThe best course of action is to work through the process as best as possible as this was your decision to end the legally binding lease

Complaint: ***
We are rejecting this response

***, thank you for bringing this to our attentionYou are correct that this fee does not apply to youBecause you took over a different tenants lease you were not under the lease that does have this feeThe fee has been removed from your accountThank you again

Thank you for your feedbackAfter the completion of the moveout inspection the keys and remotes were left at the propertyThis is the process that we useWe do keep one key for access to the property which will be sent out to the client in the mail

HelloThis individual is not a client of ours, rather renting a property in which we manage for our client (the landlord)There is a 3rd party vendor/contractor that works with the property owner and this individual is upset with that company; which is out of our controlAll issues have been
addressed and responded to on our end that we can control...anything else has not been approved by our client, or they are handling directly with their 3rd party contractorThanks.

I am
rejecting this response because: 1) Renter's Warehouse made the final inspection and did not give us a report and 2) Renter's Warehouse purportedly took pictures of the house after we moved out and did not share them with us to back up the homeowner's decision to charge for deep cleaning

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to ensure the intent of my compliant is clearMy complaint is with Renters Warehouse and the unfair business practices that I encounteredI paid a fee of $to place renters in my property for monthsThe renters placed rented for about six months or a quarter of the timeframe I was charged forIn my opinion, any consumer would feel cheated if they only received a quarter of the goods or services they paid forI agree that there was an offer made to find me a replacement renter at no charge but since I decided to sell the house instead of rent again a replacement renter was of no benefit to meWhy does Renters Warehouse feel it is acceptable to offer a replacement renter free of charge but refuses refund the renter placement fee I paid?