Renters Warehouse

There are many issues with the new property management company as of 11/1/2022 for this home that I moved out of on 11/6/2022.
The property is located at 6717 Del Rio st Houston TX 77021.
I have contacted the BBB and many representatives at this company to resolve the issues with my move out that was authorized by Progress residential prior to me moving out.
I have forwarded the emails from them to the new company which is Renter Warehouse however they say they are not sufficient and that I have abandoned the lease which is not the case. I have attached the approval I received from Progress residential as Renter’s warehouse filed an eviction against me on 11/7 and I moved out as agreed on 11/6/2022.
Below is the letter written to the new company Renter’s warehouse from whom I am requesting to have them return my security deposit and honor the release from the lease that was granted by the previous company. I also would like to provide them with the damaged chandelier that was broken during my clean out of the home. I have it readily available.

Your company has filed for eviction on me saying that I abandoned the lease when in fact the previous property management agreed to allow me to vacate early due to the excessive amount of service requests I experienced within my first 30 days of tenancy. I have forwarded the emails from Progress residential to your company and have been told that it was not suffice and that they needed to have amended the lease and provided me with this on order to legally be released from the lease. Progress residential did not provide me with such and I have asked many times since being told that I needed this. They approved my early release from the lease on 10/17/2022 and we agreed upon 11/6/2022 being my move out date. They indicated that I would be responsible for paying 2x the rent for vacating and I informed them that I did not agree with that and they let me know that I could contest that after my move out. I have already filed a BBB complaint as I did not feel I should be punished for the home having so many issues and their maintenance personnel having to be called out many times for the same issues. I did nothing to cause these issues that I experienced nor did I expect to experience them when I signed a year lease at this property.

I was beyond frustrated with the number of days and hours outsiders spent in my home while I was paying rent to live there not deal with 20+ service requests. Please refer to the service request ledger and you will see that they came out many times to repeat requests that they said were resolved and were not or had recurring issues. I have paid Renter’s warehouse $540 for my residency from 11/1-11/6/2022 and should no additional rent due for November. The home was cleaned after I moved out and there were no damages aside from the chandelier that I broke while sweeping the floor as it hung fairly low. I notified you all and Progress residential of such and also have sourced and purchased the chandelier and would like to get it you all for it to be installed for the homeowner.

I would like to have this eviction cancelled and removed from my record along with the late fee assessed. In addition I would like my deposit of $2700 refunded to my new address of 5343 Larkin St Houston TX 77007 minus the installion of the chandelier again that I would like to provide to you in place of the broken one as it has already been purchased. I don’t know how an eviction can be filled after I’ve already moved out and after I have relayed the arrangement that I had before your company took over to many representatives at your company in an effort to avoid any unnecessary adverse affects.

I moved into this home 9/16/2022 and from day one had to file many service requests to include these listed below.
Within a few days of being there many service work orders had to be submitted.

*The outside gate did not latch/lock and someone had to come twice to fix it after being unsuccessful the first time.

*The lawn was not mowed and someone came out once to mow only the back and left the front high so I had to submit another request for this as well. So they came to mow the front a day or two later. Upon my move out I made sure the lawn was mowed as I am a responsible tenant.

* Multiple doors were not latching properly to lock as well including the back door and the garage door leading into the home. The garage door was supposedly fixed until the day after the technician left and we tried to open the door and the entire known came off which is still off to this day at least a week if not two later

* The water was turned off on us and left us without water for a full 24hrs, it was turned off due to no fault of mine.

*The blinds in the master bedroom were faulty and after the technician fixed them they still has issues shortly after and I submitted another request and asked for them to be removed which was granted but then they told me I’d had to put them back up even though they’re technician removed them

*the sink in the master drained slowly and it took again multiple services requests with technicians in my home inconveniencing me to get it fixed after they had to reroute pipes through the attic and everything

*drawers are off track* refrigerator doesn’t make ice although it has an ice maker

*toilet paper holders loose and coming off wall- a guy came and put some white substance on it that was not glue even and it’s hanging off the wall more than it was-one holder has already come off in one bedroom

To date there are still many services requests still open and this is what I’ve dealt with the past 30-45 days being in this home * in addition the home was not cleaned before we moved in, there were many small dead bugs on the floor, dirt on the stove, marks on the wall and many roaches coming though pipes and toilets as well as wasp nests inside and outside the home that still exist after 3 pest requests.

The following were still needing attention after I moved out on 11/6/2022:
Door with broken knob that leads into the home from the garage
Sink draining slowly in secondary bedroom
Fridge not making ice due to the water line not being connected-a part was ordered but not installed
Toilet paper holder off wall in the secondary bathroom and one almost off the wall in the master bathroom
Master bedroom blinds were removed by the technician who said they would reinstall after I loved out so they were left in the master bedroom.

The home was dirty when I moved in with the stove having dirt, the floors were filthy and full of debris and small black bugs. There was also a small stain on the carpet in the bedroom and many smudges and marks on the walls.

I don’t know any tenant that pays the rent due even after experiencing such issues with the prior and current property management companies, is transparent about damage and buys the chandelier to replace the broken one that deserves to be falsy evicted and have their record tarnished and not receive their deposit back. I could have not paid anything as any other person may have who knew they would get nothing in return after moving out but that’s not my character and this is not what I deserve to experience.

I am happy to forward the emails from progress residential and all photos of when I moved in and when I moved out that includes the broken chandelier, upon your request

Thank you.

Renters' Warehouse does not apparently send their agents through Disney's customer service training, or anything close to it. My limited experience reflects everything a service company should avoid doing … especially in the beginning of a relationship, before a contract is executed. A Renters Warehouse sales agent viewed my property, then promised to send a contract for me to review and sign. When I reviewed the contract I took issue with some terms. Specifically, I objected to RW's disclaimer regarding evictions. My logic was/is, if I pay RW a fair price to vet prospective candidates, I expect that the service provider would stand behind their investigation services, and accept some level of responsibility if the tenant proves to have deserved a better look and ends up in an eviction situation. RW's response was condescending and direct:

- Pg 2, Section 5 - WE ARE NOT RESPONSIBLE FOR ANY COSTS OR LIABILITIES WITH EVICTIONS. We simply vet the tenants and give our recommendation. It is up to the homeowner to ultimately approve the tenants. I can assure you, that no property management company will be responsible for your evictions either.

OF COURSE, I CHECKED WITH TWO OTHER PROPERTY MANAGEMENT FIRMS ON THIS ISSUE, BOTH OF WHOM REPLIED THAT "... OF COURSE WE STAND BEHIND OUR PAID FOR SERVICES, AND WOULD ACCEPT SOME LEVEL OF RESPONSIBILITY."

I also objected to allowing unescorted visitors (self-showings) to view my property, which is in the house where I live. I do not occupy the available apartment. RW answered the question by saying something to the effect of, "This is our policy … we don't allow self-showings for occupied properties. Yours is not occupied … live with it."

Following is RW's response: - Pg 3, Section 3 - we do not allow self-showings for any properties that are occupied. This does not apply to your property.

Following this dialogue, I sent a note to RW, requesting that they return my key by mail. The agent's response was, "WE DO NOT MAIL KEYS AT OUR EXPENSE. You would have to send us payment first or you are more than welcome to pick the keys up from our office." You should know that RW asked for the key when the agent viewed my property, and DID NOT DISCLOSE TO ME (VERBALLY OR, IN WRITING), THAT A FEE WOULD BE CHARGED, SIMPLY TO RETRN MY KEY BY MAIL.

This has been my experience; make your own decisions about hiring RW. Looks to me like RW has packaged a lot of control with no responsibility into one tiny, but fiercely arrogant and condescending little fiefdom. Good Luck!

Sadly, this review app requires the author to select at leas one star in order to accept the review. Trust me … it was unearned!

Initial Business Response / [redacted] (1000, 8, 2015/09/30) */ Hello [redacted] , Thank you for your feedback I have requested that the leasing Agent responsible for this interaction write you a letter and personally apologize for your experience ALthough you have already received this letter, I have attached it below Please feel free to reach out if I can be of assistanceWe appreciate your business and apologize for the less than satisfactory experience Kind Regards [redacted] Attached Letter [redacted] ***, greetings, It's Gabe from Renters Warehouse writingI want to SINCERELY apologize on behalf of myself and the entire group at Renters Warehouse for any negative dealing you've had with our companyI had perfectly NO idea you were this dissatisfied with the service There are a few areas where I truly believe I fell down: 1) I should haver not have priced your townhouse as aggressively as I initially hadThere's a lot of competition during that particular time of year, and perhaps I was over-confident in believing I could maximize your ROI at $to start2) I could well have sent your key in better secured package with trackingWhile would've never believed it would've arrived in such a state, a manilla envelope or FedEx document might've been more appropriate to avoid that occurrence3) Thirdly, I should've been in closer contact with you by phone instead of email so I could've better gauged your negative customer experience I want you to know that I was SINCERE, however, in advising that you should stick with the tenant we found out of true concern that you might've had a similar experience in poor market time selling your homeMeeting your best real estate needs was my sole concern for you as my clientI for one was EXTREMELY relieved that you sold your home in the span of time that you did and LESS disappointed that we lost the sale as a result I just today received word that you were needing to rekey your homeThe VERY least I could do is offer to pay for this service personally to help rectify your poor customer experienceIf you've done this already, please remit any receipts to my email herewith and I will reimburse themIf you've not already gone ahead with the re-key, Renters Warehouse can provide someone to take care of this at our own expense; just let us know Had I gleaned a better sense of your dissatisfaction during the rental marketing process, I would've most certainly tried to address the issue MUCH soonerAgain, I wish you the best of all luck in your endeavors, and congratulations on successfully placing you home for salePlease do reach out to any of us in the meantime, and AGAIN, my sincere apologies that we could not find a tenant for you sooner than we did It was nice meeting your wife and you, ***, and I truly do wish you all the best! Please let me know how I can help on the re-key, we are so sorry with any negative customer experience you may have had dealing with us Respectfully yours,

Thank you for reaching out to usTo begin with, the day notice that is requested is not able to be completedThe reason for this is because the tenant and property owner are in a lease until That is a legally binding documentThe HOA fine is going to be collected from the tenantWe have recommended to the property owner that it is in the best interest to pay the fine to the HOA because the HOA is in the property owners nameWe will then collect the money from the tenant and get those funds to the property ownerWe have consistently with our client to have this addressedThank you

I appreciate Renters Warehouse's efforts to resolve this matterIt is a right for tenants to have a livable rental home and it is a duty of management to repair and respond to property damages in a timely mannerIn our case, we faced complete indifference to repeated requests for repairs to the flooded floorAs you imagine, this caused undue distress and suffering for usI have a son with severe autism--who regressed during that period as his living place was flooded and any adjustments we could possible make in this house were far from ideal We have a doctor's note that can further attest to his past and present status.In good faith, we continued to fulfill our obligations as tenants, including paying the monthly rent in advanceAs the living conditions in the house remain horribly inhospitable we are forced to take time and effort in order to find a new place to live and move out as soon as we canThis is another time consuming, expensive, and stressful event that was forced upon us by the complete negligence and non - responsiveness of managementWhile I appreciate the current rent cut, it is not enough to compensate for all we had to endure so far and we should not anyway be paying full rent for a substantially damaged houseIn good faith, and against advice for the oppositve, I would like to close this claim as I want to put all this behindI ask to be compensated for the originally requested amount, which does NOT include loss of property due to the floodingI absolutely feel this is the least I should be offered at this pointThe originally requested amount is $3,and obviously, I expect to get back the full deposit I made on the houseWe will be moving out in about a month and I would like to have any rent until them waivedIn summary, I request $3914, return of the full deposit, rent waver for the part of August before we move out and exit of this breached lease at this time

According to North Carolina Law, there is no Statute regarding A/C repairs as inhabitable During the time of the request and up to when the repair was completed, the temperatures (mid 80's) are not considered by law to be justified as inhabitable At this point, there will be no further reimbursements in reference to North Carolina law.§ 42- Landlord to provide fit premises(a) The landlord shall:(8) Within a reasonable period of time based upon the severity of the condition, repair or remedy any imminently dangerous condition on the premises after acquiring actual knowledge or receiving notice of the conditionNotwithstanding the landlord's repair or remedy of any imminently dangerous condition, the landlord may recover from the tenant the actual and reasonable costs of repairs that are the fault of the tenantFor purposes of this subdivision, the term "imminently dangerous condition" means any of the following:a Unsafe wiring.b Unsafe flooring or steps.c Unsafe ceilings or roofs.d Unsafe chimneys or flues.e Lack of potable water.f Lack of operable locks on all doors leading to the outside.g Broken windows or lack of operable locks on all windows on the ground level.h Lack of operable heating facilities capable of heating living areas to degrees Fahrenheit when it is degrees Fahrenheit outside from November through March 31.I Lack of an operable toilet.j Lack of an operable bathtub or shower.k Rat infestation as a result of defects in the structure that make the premises not impervious to rodents.l Excessive standing water, sewage, or flooding problems caused by plumbing leaks or inadequate drainage that contribute to mosquito infestation or mold

We have attempted on numerous occasions to work with the tenants regarding all of the late fees due to receiving rent lateI have the communication attached regarding the tenants becoming current with rent and then receiving a substantial reduction in the late fees that they have accumulatedI have also added the lease which indicates all of the monthly charges that the tenants are most assuredly are aware ofThe pet agreement is also attached for referenceRenters Warehouse has always been willing to work with the tenants of the property

The dispute has been notedThe property owner has the final determination of the security deposit returnWe are reaching out to the property owner to discuss the situation further

We will be happy to address this for youI did not see the bill attached to this complaintIf this has not been addressed already, please add this so that we can complete this for you

Thank you for reaching out to usAs you have tenants currently I will conclude that the tenants that you are referring to are from and Joe was not working for the company at that timeAll dispositions need to be approved by the property ownersI have the approval from the owners below Returning deposits is quite routineOnce we received your approval for the return of the deposit the final process of returning the deposit is set into motionThere are time limits for the return of the depositOnce the disposition is set no further additions may be addedAt this point there is no reason to return any fees as all was handled and approved by property ownersThe process was completedWe received the owners approval for the final disposition and we sent the refund to the tenants---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Dec 9, at 5:PMSubject: Re: [redacted] - Security Deposit DispositionTo: Zach [redacted] < [redacted] >Cc: Deo Ef < [redacted] >Hey Zach,Thanks for all of that I agree with the way that you split up the labor cost As for the dishwasher repair, please charge the tenants for that as well Everything else sounds great (charge for carpet repair, cleaning, junk hauling, appliance repair)We agree with your analysis We were a little surprised to read about them leaving junk on the side of the house, not cool Thanks for taking care of everything[redacted] and [redacted] On Dec 9, 2014, at 3:PM, Zach [redacted] < [redacted] > wrote: [redacted] and [redacted] ,I have been working on the deposit disposition for [redacted] and this is what I found,Locks replaced - $- We needed to get the locks switched out here, the tenants before had not had them replaced either and they needed to be changed for the new tenants for safety reasons.Carpet Repair - $- This was for a hole in the living room carpet that needed to be repaired at move inThis should be charged to the tenant.Appliance Repair - $- This was to replace the soap dispenser in the dishwasher that was not latchingThis was not something listed on the move out inspectionThis would be up to you if you wanted to charge the tenant for thisRepairs - $- This repair was done to fix the blinds, closet doors, and to fill in nail holes in the basementWe were charged $130(part) for new blinds that should be charged to the tenantThe rest of the the bill was for labor which came out to be $totalI would recommend that we charge $of that to the tenant for putting up the blinds and filling in the nail holes in the basement, which there where a lotFor the other $in labor we do not recommend charging the tenant, the time was used to figure out the backwards locks on the closet doorsOur handyman let us know that this was the most time consuming part of the jobSo, I would recommend taking a total of $out of this billPlease let me know if you agree.Junk Hauling - $- The tenant left a mattress and garbage bags on the side of the house that needed to be hauled awayThis should be charged to the tenant.Cleaning - $- We needed to get cleaning done herethe sinks, bathrooms and appliances were not in the best condition and needed a good cleaningThis should be charged to the tenant.Please let me know at your earliest convenience what you would like to charge to the tenants security depositI have attached all invoices except for house cleaning and junk hauling, we are still waiting on those

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Hello [redacted] , Thank you for your feedback In this scenario you have unfortunately confused several important relationshipsI will outline them below in an attempt to help you understand your responsibilities here - You and the Landlord have signed a Lease Agreement that dictates the relationship of all parties, the funds that are due to all parties, and the expectations of payment logistics - You have failed to fulfil your obligations according to the Lease Agreement that you signed on January 29th, Your Landlord has fulfilled their responsibilities and covered your fees - You now owe your Landlord $Your relationship with Renter Warehouse is complete at this point I hope this helps clarify your confusion Feel free to reach out if I can be of assistance Kind Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You still have not corrected this errorI have discussed this issue several times with renters warehouse, this has nothing to do with my landlordThe issue is you took the money from my landlord when the dispute I have is with youYou continue to say I signed an agreement as did youI have a written document that outlines how the money that I did pay should be allocated until I was able to determine how the admin fees were broken outRenters warehouse failed to contact me at any point so that we could resolve the issueRenters warehuse felt that since I paid them money to give to my landlord that you would take the money from the landlord rather than try and resolve the issue with meMy landlord should not even be a part of this dispute and you continue to place him in itYou took the money and allocated the money in a manner in which was against the written documentation that you provided to me outlined on February 5, Had you contacted me as discussed this matter likely would have never gotten to this pointBut no you felt since you had more than enough money you would stick it to my landlord and go against your agreementI never once said I would not pay the fee, I simply indicated I did not agree with the fee once you told me after the lease was signed that you were not managing the propertyWhy was this information not explained in the beginning prior to even applying for the propertyThis is information that should be clearly communicated form the start as to understand how a fee can be charged for something that you did not even doThis issue is not resolved and you need to stop saying that it isI had been willing to get a clear explanation and breakdown of all of the fees I paid and whyEven within the lease agreement the explanation if the fee is not clear and when I asked it was explained that this was the cost associated with managing the properties when in fact that was not even the case for the property I reside inYou were dishonest then and you are being dishonest now because I also have a signed document indicating the $I turned over to renters warehouse would be for March and April rent and $for admin feeYou want to hold me to an agreement I signed and I am holding you to what you signedEither you provide me clear itemization of the fees and I will pay you or I will continue pursuing this $and it will cost you a lot more than this minimal amount of moneyBottom line you have stolen money where I am simly asking for a breakdown and I am willing to pay you but this money should not be taken from my landlord and that is what you have doneMy landlord did not pay this as you indicate you withheld the amount from him rather than handling the dispute with me Final Business Response / [redacted] (4000, 9, 2016/03/14) */ Hello [redacted] , Unfortunately, due to the fiduciary responsibility that we have to the Owner (per MN LAW) we cannot provide you with information regarding the Landlord's agreement with Renters Warehouse Rest assured that the Landlord is in tune with your partial payment and how is was allocated per the Agreement that we have with the Landlord To clarify: - You are not party to the legal agreements that dictate payments, fees, and distribution of funds to the OwnerYou do not have the right to demand the parties take any action related to this Agreement as you are not a party to the Agreement - Your insufficient payment has been distributed to the LandlordThe remaining balance will be your responsibility and is due to the Landlord Feel free to reach out with questions Kind Regards Final Consumer Response / [redacted] (3000, 11, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will choose other legal matters to pursue this disputeIt is clear Renters has indicated themselves that "I am not party to the legal agreement that dictates payments...." thus, how is it that I am the one paying the fee? Makes no sense to me at allThere is no way money should be required from me but I am in no way a party to the agreement to pay said feesSeems to me that if I am not a party to the matter, then why was it my money that was taken? Clearly we have an issue here and I hope the Revdex.com is taking note and documenting thisBut no worries I will now take my complaint to the Attorney General and the information documented in this complaint as wellNo company should ever be able to hold another party responsible for fees to an agreement that company has with someone elseIn order to have a legal contract ALL parties involved must be clear on terms and agree to those termsIf the party is not a part of the agreement then that party should not be involved in any way especially to satisfy any fees associated

I am rejecting this response because:I understand having to notify tenants of intent to enter the property, however, if you are hired to manage a property and photo evidence is required when the inspections fail, why was it our responsibility? Why don't you have people available to assist homeowners? We had to use our time and resources to drive by the property to prove what we knew was going on And even after we were able to provide photo evidence, we were STILL only given the option of a notice of lease violation and an inspection It wasn't until we really pushed for a different solution that eviction was an option We paid for a service, that service was to manage our property and enforce the lease Everytime there was a violation we notified you and in the end it was us that had to push to get them removed Our complaints and concerns were not valued and the fees you collected from us were for your management service Who was attending to our property and ensuring the lease was enforced?

[redacted] proved to be a difficult client throughout the duration of this projectIt was clear from the beginning he had doubts about the materials used and manner in which each task was completed [redacted] was highly argumentative concerning the rock used for his patio claiming the rock was not Oklahoma Gold and the mortar was not Texas Tan mortar, like the contract stated The rock and mortar sat in Mr [redacted] ’s driveway for three days before my crew could begin work My crew washed the rock before laying it down in the mortar/concrete bed and the water gave it a darker colorMr [redacted] had difficulty seeing the true color of the rock despite the appearance of a ‘darker’ color, as the rock was wet As a professional courtesy I drove [redacted] to Whittlesey Landscape allowing him to see the patio mix was indeed Oklahoma gold Mr [redacted] also expended carelessly a multitude of limestone paversHe directed my crew to cut multiple pieces of limestone, to his satisfaction, for the tops of his flower bedsThese directives were given to my crew when I was not present creating an uncomfortable situation for my crew and myself as material was clearly wasted Additional complaints included one nail hole that was left unfilled in his 6xcedar post from the cross supportsThe nail hole was filled, to his satisfaction, with caulk as we were painting the cedar post Throughout the duration of this project it was apparent to me and my crew the inability to satisfy [redacted] I am bewildered that he was not happy with the end product as I specified the rock color by driving him to Whittlesey Landscape and thoroughly explained to him the ‘none’ warranty for rock work as I cannot control the settling of concrete products Because of this [redacted] does not have any warranty in writing nor was he given one verbally My interpretation of his comments to the, “Nails not be pounding in” cannot be explained as I completed all duties requested by Mr [redacted] This customer was highly involved in every aspect of this project and inspected all details cautiously Because of his involvement in every aspect of the project with careful consideration my crew and I felt as if the project was completed in a timely and professional manner

The insurance product is through a reputable insurance providerIt’s designed to cover accidental tenant caused damage from one of the following: fire, smoke, explosion, water overflow and sewer back-upThis language in outlined in the Property Management Agreement that was signed with Renters Warehouse and nothing in it states it will cover everything homeowner's insurance doesn'tAdditionally, it does not cover stolen property Since none of these perils were present, this insurance policy would not provide coverage for any of the damagesRenters Warehouse does run a very thorough check on all applicants through a third-party background screening companyA background check alone does not guarantee a tenant will be a good oneAll background reports are provided to the owner for their approval as Renters Warehouse does not approve tenantsWe provide our thoughts, but the decision is up to the ownerWe do offer a tenant warranty to all clients where we will find a new tenant for free if a tenant we place defaults on the lease within the warranty period (which varies)The warranty does not have any cash value as stated in the Property Management AgreementA security deposit was collected from the tenants in accordance with the leaseIt was processed along with the first month’s rent and the remaining amount after fees were paid was sent to the property owner on March 11, Renters Warehouse does perform property inspections Per the Property Management Agreement, these are done upon the owner’s requestIn this situation, no inspections were requested by the owner and thus none were completedFor this reason, the condition of the property was not known until after the tenants had vacatedBased on all of these factors and the language found in the Property Management Agreement, Renters Warehouse will be denying the request to replace the stolen property and repair the backyard of the home Thanks, Renters Warehouse

I spoke with the tenants this morning (July 7, 2017) regarding their maintenance issues I have agreed for the tenants to pay $towards rent for the month of July, waive all late fees and cancel all eviction actions towards the tenants account The owner has been extremely unresponsive to us, and we are doing everything we can to get this resolved Supposedly, the owner is going to be at the property on July 10th to complete the work If this does not get resolved amicably, Renters Warehouse is considering severing our relationship with the owner (our client)

Better Business Bureau: I was able to work with the utilities provider and get the delinquent amount removed from my bill allowing me to pay for my used utilities and not be responsible for the unpaid balanceRenter's Warehouse did call me to apologize and verbally attempt to remedy other outstanding issues

I am sorry that this client feels that we did not research properlyI have added the original complaint which did not indicate anything but references to "move outs"The current tenants are still in the property so a move out would not be needed as of yetThe previous tenants have been addressed from my previous responseWith this new information I believe it able to be inferred since the client is not being specific that this is regarding sprinklersThis has been addressed with the Arizona office and a response was givenThe only evidence is from the original request sent by the tenants indicating that the winterization was not completed correctlyThere were no other reports that the company that we used to perform the service had any other issuesThey performed many winterizations for RWAt this point there is no evidence to support the refund that the clients have requested for the repairs as well as the management feesWe have offered to waive the final month of management for the clients in an effort to resolve the situation which was turned downWe will still offer the final month of management at this time.Original complaint:We had tenants move out of our single family homeAfter reviewing the move out inspection done by Renters Warehouse and doing a walk through of the property ourselves, we sent renters warehouse a list of security deposit deductions (mainly minor repairs, painting, and cleaning) along with receipts and photosWe also included photos and a report of a cracked window that Renters Warehouse missed during their inspectionI had been in contact over the phone and email with about different people about getting these things subtracted from the deposit and getting the rest of the deposit returned to our tenantsAlmost every time, our email and phone inquires as to the status of the security deposit were ignoredWe have detailed records of unanswered emails and phone callsNo one would take ownership of this task and just get it done! Subtracting damages and returning a deposit to tenants should be routineWe pay Renters Warehouse for this service and they simply did not do itWe had a particularly poor experience communicating with Joe [redacted] who at the time was the customer service manager, and is now the lead maintenance coordinatorAfter months, the security deposit was finally returned to our tenants and none of our repair deductions had been subtracted and returned to usWe lost hundreds of dollars because of thisWe also believe that our property management fees should be returned because Joe [redacted] and Renters Warehouse simply did not do their jobs

***, On behalf of Renters Warehouse I apologize for the mistakeA refund check for the amount of $is being mailed to you today, I spoke with Nick [redacted] from our Arizona office this morning about the situation and confirmed with both Nick and our Accounting Department that a refund check was getting issued.Again I apologize for the mistake and can assure you that a check is in the mail and on its way to you.Please contact me directly should you have any questions.Thank you,Aaron [redacted] Director of Customer Service Renters Warehouse Minnetonka (E) a [redacted] @renterswarehouse.com(P) ###-###-####

Complaint: [redacted] I am rejecting this response because: After almost months of not responding to my emails, text message, a certified letter and finally a Revdex.com complaint, Mr [redacted] , owner of Decked Out and Fenced In Construction, LLC, has responded to the contracted work done in August of This late response is not surprizingl as he was never once was on time for the numerous meetings we held during the course of the projectThis follow up to Mr [redacted] 's response to my complaint will first cover the points in Mr [redacted] 's answer and then cover the issues in my complaint to which he still has not respondedMr [redacted] alleges that I was a "difficult client"If wanting quality work workmanship and using materials specified in our project contract make me a "difficult client", I must plead guilty as charged Our contract called for Oklahoma Gold Flagstone on our back yard patioMr [redacted] admitted to me that he did not buy Oklahoma Gold Flagstone from Whittlesey Landscape Supplies ("Whittlesey") but from another vendorOklahoma Gold Flagstone is a basic white stone with flecks of a gold/yellow color which was intended to go well with the white limestone on our homeThe flagstone provided was light brown, dark brown and black in color and in no way resembled Oklahoma Gold FlagstoneWe went to Whittlesey so that Mr [redacted] could see the difference for himselfSince the flagstone had already been laid that day, my wife and I, with great reluctance, agreed to accept to the flagstone installed by Mr [redacted] even though it was not what we ordered or specified in our contratctI am dumfounded as to why Mr [redacted] has this in his complaint response, since it was not part of our complaintPerhaps he is trying to divert attention from the issues set forth in my complaintIn accordance with our contract, my front yard flower beds and trees were wrapped in stone and brick and then topped with white limestone lueders or pavers matching the white limestone of our homeMost of the masonry work with the limestone pavers topping the brickwork was done by the youngest and least experienced member of Mr [redacted] 's masonry subcontractor who did not speak EnglishAt no time did I give any direction to this person but did provide him with cold waterThis young man introduced numerous quality issues including mis-cuts, cracked pavers and leaving deep, jagged saw cut marks on the stone placedI pointed this out to Mr [redacted] and the owner of the masonry subcontractor ultimately replaced the defective paversThe mortar used for the replacement pavers was not Texas tan but a white mortarAs will be covered below, our quality issue is mortar failure with these limestone pavers that began less than a month after the job was completedThe project with Mr [redacted] was not completed in accordance with our contract as to the quality of workmanship and the materials specifiedIn my complaint filed with Revdex.com on November 1, 2015, I asked for the following issues to be repaired or addressed and Mr [redacted] did not address them in his July 1,response:Repair tree and flower bed edging work where there were limestone mortar failures before the project was even a month oldRepair appearance and potential structural integrity issues on the pergola installed by Decked Out and Fenced In ConstructionThere are nails that missed the board they were suppose to enter and nails that were not pounded all the way throughThe pergola should be inspected for other similar quality issues and corrections madeBrick and stone mortar for the patio extension base was used versus concrete as called for in our executed contract that stated "flagstone will be reinforced w/rebar dowels into existing foundation and back concrete patio w/wire mesh/rebar with concrete reinforcement to total sq ft then covered with flagstoneLike mortar, concrete is a mixture of sand, cement, and water, but it also contains rock chippings or gravel which makes it much stronger and more durable than mortarBecause it needs a low water to cement ratio, it is much thinner when mixed, making it difficult to use as a bonding elementConcrete is used in structural projects and is often reinforced with steel rebar to maintain its structural integrity as the soil beneath it settlesIt is best used for support, such as beams, walls, or other building foundationsA hydrated cement mixture forms the base of both materials, the rock chipping in concrete makes it much stronger for use in structural projects The failure to use concrete (Texas tan mortar was used instead) as the base in the patio extension as specified in our contract results in a less stable patio extension as well as an inferior support base for the pergolaUse of an inferior base material for my patio extension as required in the contract with Decked Out and Fenced In Construction needs to resolved in a satisfactory way for both parties Regards, [redacted]

Your information has been given to the manager Joe [redacted] and he will be addressing the concerns you are currently havingAs you are having continued issues your concern will be escalatedThank you