RentGrow

Thank you once again for contacting RentGrow about this consumer's concerns. The dispute process is designed to be handled, and can be handled far more expeditiously, by having the consumer contact RentGrow directly. RentGrow has reached out to the consumer directly regarding the dispute process. To help ensure the safety and security of personal information, RentGrow does not discuss consumer disputes via any third party and consumers are strongly discouraged from sharing specific details about their tenant screening report through any third party. Again, RentGrow is standing by to assist this consumer, who we ask contact the RentGrow Consumer Relations team directly via email at [email protected] or via telephone at ###-###-####. Alternatively, the consumer can visit us online at www.rentgrow.com to learn more about the dispute process as well as obtain and submit a dispute form directly. Thank you

Yardi Resident Screening (“YRS”) provides tenant screening reports (“TSRs”) about applicants who apply to rent a property from owners or property management companies that use our services. TSRs are prepared in accordance with the *** *** *** *** *** ** *** * *** ** ***
(as amended) and any other applicable laws and regulations. YRS maintains detailed procedures so that applicants can dispute records they believe are inaccurate or incompleteAfter receiving a dispute, YRS submits the matter to the Consumer Reporting Agency (CRA) that furnished the disputed information to YRS The CRA has days to complete its investigation. This applicant has not contacted YRS to initate a dispute, however upon receipt of this complaint YRS iniated one on the applicant's behalf When the CRA completes its investigation, YRS will promptly notify the applicant and, if applicable, the property where the applicant applied. For more information about the dispute process, YRS, and the ***, applicants can visit www.yardi.com/yrs, or contact our Consumer Relations team at *** *** (option *) from 10:AM to 3:PM Eastern Time Monday through Friday

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The company contacted me within daysI appreciated their quick response, however I am homeless because of their reportI am days until Christmas and I am jumping from couch to couch because I can't get a place to rent because of their reportThey say it takes up to daysI called yesterday and still no solutionI recently took a healthcare jobI had to be fingerprinted and had a very detailed criminal background check which showed nothing on my historyI would have never got this job if I had a criminal backgroundI have never even had a traffic ticketI need someone from this company to speed this process up so I can get into an apartment before ChristmasThank you
Regards, *** ***
*** ***

Yardi Resident Screening
(“YRS”) provides tenant screening reports (“TSRs”) about applicants who apply
to rent a property from owners or property management companies that use our
services.  TSRs are prepared in accordance with the Fair Credit Reporting Act,
15 U.S.C. § 1681 et seq. (as...

amended) and any other applicable laws and
regulations.  This applicant first contacted YRS to initiate a dispute on
November 12, 2015, and YRS promptly initiated a dispute on his behalf with the
consumer reporting agency (CRA) that furnished this applicant’s information to
YRS.  As is the case with any consumer dispute, YRS will follow up with
the applicant directly and in accordance with the FCRA.  The YRS Consumer Relations
team is available to help all applicants who have questions or concerns about
the accuracy or completeness of their TSR.  For more information about the
dispute process, YRS, or the FCRA, applicants can visit www.yardi.com/yrs, or contact our Consumer Relations team at (800)
736-8476 (option 2) from 10:00 AM to 12:00PM and 1:00PM to 4:00PM Eastern Time
Monday through Friday.

Thank you for the opportunity to address this consumer's concerns.  RentGrow has contacted the consumer for more information to initiate a dispute.  RentGrow does not publicly discuss disputes but works directly with each consumer that initiates a dispute, and has contacted the consumer...

about the dispute process and necessary next steps.  The consumer will receive a dispute acknowledgement that answers many questions but is also welcome to contact RentGrow directly at [redacted] (option 2) Monday through Friday from 9:00 am until 9:00 pm Eastern Time.  Please note, however, that RentGrow does not approve or deny rental applications and does not set the eligibility criteria for any rental property.  All eligibility criteria are set, and all rental decisions are made, by the property owner or management company where an applicant applies.  Thank you again for the opportunity to respond.

Thank you for the opportunity to address this consumer’s concerns. RentGrow does not publicly discuss disputes. However, the RentGrow Consumer Relations team has worked directly with this consumer to resolve the consumer’s concerns and the dispute has been processed.

Good morning. Revdex.com, and Yardi Resident Screening. I acknowledge receipt that you have received, and responded to my concerns. The business is called [redacted] Apartments/The [redacted] Student Communities, as initially shared to the Revdex.com. Their website states that if an applicant purchases a $300 Security Deposit, the tentative applicant would be guaranteed a room. They had not shared the possibilities of denial. Respectfully, I had contacted [redacted] and [redacted] at least five times via email and phone to confirm this prior to the transaction. I was not contacted back at all for further inquiry. I was not even provided an opportunity to share that items on my credit report are being disputed. Manager [redacted], however, had shared that disputes can be made. On behalf of myself, and the rest of the students at Liberty University, I am addressing this matter also to prevent further students, including those with disabilities, from receiving the same mishap. What is stated on their website can mislead any student during advertisement and the application process if what is interpreted is not what the rental agency provides for Liberty University, and Lynchburg, Virginia. Please contact me if you have any questions and/or concerns. Thank you. Respectfully, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] Your company  Rentgrow is being paid for a service and you are giving incorrect information and information that is not current.  This cause a hardship and my denial of housing. I LOOK FROWARD TO YOUR COMPANY REPORTING CORRECT INFORAMTION TO REMEDY THIS HARDSHIP I HAVE EXPERIENCED ,, YOU REPORTED THAT I HAVE BEEN LIVING AT [redacted] IN 2017. that IS INCORRECT.. I HAVE NOT RESIDED AT THAT ADDRESS FOR OVER 2 YEARS THE FACILITY CAN VERIFY THIS. YOU STATED IN YOUR REPORT INCORRECT AMOUNTS THAT I OWE. OVER 3 MONTHS AGO MY CREDIT REPORT WAS CORRECTED OF ERRORS AND UPDATED INCLUDING 2 ACCOUNTS WITH SAME NUMBER WHICH WAS A DUPLICATE AND IT WS REMOVED HAS PAID [redacted] AND [redacted] ACCOUNT. YOUR INFORMATION IS EITHER OLD OR NOT AN UPDATED RETRIEVAL..   Regards,[redacted]

Thank you for the opportunity to address this consumer’s concerns.  RentGrow has initiated a dispute, or will contact the consumer for more information to initiate a dispute,  on behalf of this consumer, based on the information provided.  RentGrow does not publicly discuss disputes...

but works directly with each consumer that initiates a dispute, and will contact this consumer about the dispute process and any necessary next steps.  The consumer will receive a dispute acknowledgement that answers many questions but is also welcome to contact RentGrow directly at ([redacted] (option 2) Monday through Friday from 9:00 am until 9:00 pm Eastern Time.  Please note, however, that RentGrow does not approve or deny rental applications and does not set the eligibility criteria for any rental property.  All eligibility criteria are set, and all rental decisions are made, by the property owner or management company where an applicant applies.  Thank you again for the opportunity to respond.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It has been almost 10 days since this message and still no correction. As I said I was fingerprinted and had an extensive background check done to get my new job....with nothing showing up on their background check of me. I don't understand how complicated it is to have this company take the report (a report I have never seen nor have been given a copy of) call the county or counties that are saying I have a criminal history at and talk directly to them and get this straightened out. I also would like to add it sure wasn't a pleasure spending Christmas holiday on relative and friends couches.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for the opportunity to address this consumer’s concerns. RentGrow does not publicly discuss disputes, however the RentGrow Consumer Relations team is working directly with this consumer to resolve the consumer’s concerns and process the dispute as soon as possible.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
 
Regards,
[redacted]

Thank you for the opportunity to address this consumer's concerns.  The RentGrow Consumer Relations team will contact the consumer to provide information regarding the dispute process and will work directly with the consumer to initiate and process a dispute, if necessary.  Please note...

that RentGrow provides tenant screening reports to property owners and managers that they use to help evaluate whether applicants are qualified to rent the properties they own or manage.  The information in the tenant screening reports comes from credit bureaus and other reporting agencies.  RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions.  For more information about RentGrow, to request a free copy of your tenant screening report, or to initiate a free dispute of information contained on your tenant screening report, please visit us at www.rentgrow.com, email us at [email protected], or call us toll free at ###-###-####, Monday through Friday from 9:00 am to 8:30 pm Eastern Time.

I contacted Yardi on the morning of September 14th via email and fax with the completed dispute form. Once they were notified by Revdex.com of a complaint, they contacted me and removed all false and inaccurate information that they had on me. I believe they need to update their records and use the correct information because they could really defame a person's information based off of the old, negative reports they gather records from.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I did receive an updated report. It is my understanding the apartment complex has not received this updated report yet. They need to hear from Rent Grow. Also I paid for the criminal history and I have not received a copy of the report that was first given to the apartment complex. There are errors and I want to get them corrected. I would like my copy and the apartment complex notified. Thank you.
Regards,
[redacted]

Thank you for giving RentGrow, Inc. ("RentGrow") an opportunity to address the concerns raised by Ms. [redacted].  RentGrow had previously received a dispute from Ms. [redacted].  RentGrow has contacted her about the dispute process and, once completed, will contact her with the...

results of the dispute investigation.Sometimes RentGrow can investigate and resolve disputes itself.  In most cases, however, RentGrow must submit the dispute to the consumer reporting agency that furnished the information to us.  Consumer reporting agencies must generally complete their investigation within 30 days.  As soon as the investigation is complete, RentGrow will notify Ms. [redacted] of the results.For more information about RentGrow, our tenant screening reports, the dispute process, and the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (as amended) (the "FCRA"), applicants can visit [redacted] or contact our Consumer Relations team at ([redacted] (option 2) Monday through Friday from 9:00 am until 9:00 pm Eastern Time.

Thank you for the opportunity to address this consumer’s concerns.  The RentGrow Consumer Relations team will contact the consumer to provide information regarding the dispute process and will work directly with the consumer to initiate and process a dispute, if necessary. Please note that...

RentGrow provides tenant screening reports to property owners and managers that they use to help evaluate whether applicants are qualified to rent the properties they own or manage.  The information in the tenant screening reports comes from credit bureaus and other reporting agencies.  RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. For more information about RentGrow, to request a free copy of your tenant screening report, or to initiate a free dispute of information contained on your tenant screening report, please visit us at [redacted], email us at [redacted], or call us toll free at ([redacted], Monday through Friday from 9:00 am to 8:30 pm Eastern Time.

Thank you for the opportunity to address this consumer’s concerns.  RentGrow does not publicly discuss disputes; however, the RentGrow Consumer Relations team is working directly with this consumer to resolve the consumer’s concerns and process the dispute as soon as possible.Please note that...

RentGrow provides tenant screening reports to property owners and managers that they use to help evaluate whether applicants are qualified to rent the properties they own or manage.  The information in the tenant screening reports comes from credit bureaus and other reporting agencies.  RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. For more information about RentGrow, to request a free copy of your tenant screening report, or to initiate a free dispute of information contained on your tenant screening report, please visit us at [redacted], email us at [redacted], or call us toll free at ([redacted], Monday through Friday from 9:00 am to 8:30 pm Eastern Time.

RentGrow Inc. dba YardiResident Screening (YRS) prepares tenant screening reports (TSRs), whichcontain background information about individuals who have applied to rent anapartment from a property manager or property owner (our customers).  YRSdoes not own or manage any properties and does not...

itself make any rentaldecisions; rather, our customers use the information in the TSR, among otherthings, to make informed decisions about whether a tenant applicant isqualified for a particular apartment or property.  Each TSR has a section forcredit history information, a section for information about certain civilrecords (which are non-criminal in nature), and a section for criminal recordinformation.  It is perfectly normal for a TSR to contain detailedinformation in one section but not in others—for example, a TSR might containdetailed credit history information, no civil information, but some criminalhistory information.  YRS prepares each TSR in accordance with the [redacted]
[redacted]
[redacted]).  YRS followsdetailed procedures to ensure the maximum possible accuracy of the informationcontained in each TSR.    From time to time, however,information furnished to YRS and included in a TSR may be inaccurate orincomplete.  When this happens, consumers can dispute the inaccurate orincomplete information, and YRS follows specific, detailed procedures requiredby the FCRA and either investigate the dispute and/or forward the dispute tothe source that provided the information to YRS, depending on thecircumstances.  The FCRA further protects consumers by requiring disputeinvestigations to be completed within 30 days. In the case of Ms. [redacted], YRSprepared her TSR on April 18, 2015.  Certain sections of the TSR had noresults, and other sections did have results.  Again, this is not unusualor inconsistent because the different categories of information (credithistory, criminal records, and non-criminal records) are very different. In any event, the TSR about Ms. [redacted] contained her credit history, returned noresults in one category, but did contain a result in the other category. Ms. [redacted] disputed that result. Ms. [redacted] emailed YRS onMonday, April 20, 2015, to initiate her dispute.  YRS followed itsdetailed procedures and in this case both forwarded her dispute forinvestigation to the source that provided the information to YRS, and initiatedits own investigation into the accuracy of the record.  Four days later,on April 23, 2015, YRS completed its own investigation, deleted the disputedrecord from the TSR, notified Ms. [redacted] and the property where she applied thatthe record had been removed, and provided Ms. [redacted] and the property with a revisedTSR.  YRS Consumer Relationsrepresentatives can be reached by telephone at ###-###-#### Monday throughFriday from 10:00 AM to 3:00 PM Eastern Time or by email at [redacted].