Republic Parking Northwest

To whom it may concern, I am in receipt of the complaint filed by Mr [redacted] In response to the inability to get ahold of us, he is accurate Our phone system has been down for a couple of weeks and it has been an extremely difficult process to have it reinstated and get our phone numbers back,as a result of a miscommunication between two phone companiesFor that, Iapologize His email was sent to our ticket inbox that takes a couple days to process and send to the correct city manager In response to his request to have the $ticket payment refunded, I am unable to do so as the ticket was valid The day Mr[redacted] parking on our property,there was a payment of $required in advance I have attached photos of the signs throughout the parking lot indicating the patron would need to check the collection box (parking meter) for the availability of parkingHad Mr [redacted] checked the collection box, it would have indicated a $payment to be due and then for him to display his receipt on his dashThese instructions were not followed, resulting in the $ticket written by my attendant that evening Please feel free to contact me with any further questions or concerns,my cell phone number and direct email are listed below Kind Regards, Krysta F [redacted] General Manager- Spokane Republic Parking Northwest NLincoln St.STE Spokane,WA 509-570- [redacted] @rpnw .com

Hello, Can I please have the license plate number for the car so I can look up the information Thank You

Complaint: [redacted] I am rejecting this response because: this is not a resolutionThe requested information is as follows:The notice number one [redacted] The license plate number is [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm sorry that this issue required contacting the Revdex.com for it to be resolvedI have contacted the involved Boise city agencies alsoThank you Revdex.com, for your assistance in this matter Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: No response was provided Republic requested license plate and notice info: [redacted] Notice#: [redacted] Appreciate the supportSincerely, [redacted]

Hello, Can you please provide the notice number? I will look into the information

Republic Parking's position is the following The lot checker who issued the parking notice to Mr***'s vehicle erred in the type of parking notice that was issued Mr [redacted] was in a reserved stall that was not open to public parking until PM and should have received an "unauthorized vehicle" parking notice Mr [redacted] was not authorized by the ownership of the property to park in the stall that he did on the evening that he received the parking notice, and certainly has not mentioned that he had authorization to do so in any of his previous statements One cannot enter onto private property and assume they can park wherever the want, and not understanding the stall use restrictions does not exonerate an individual from the consequences If Mr [redacted] would care to explain why he felt that the property ownership would reasonably allow him to park in a stall within a privately owned garage that was outside the hours of the retail tenant's hours of use but before it was available for public parking, we afford him the opportunity to explain If Mr [redacted] was truly confused about the use of the stall where he parked, he certainly could have walked over to the electronic pay station, acquired our contact information from the sign above the pay station and called us to verify the use of the stall that he parked in as a prudent person would have done Yet Mr [redacted] made no mention of attempting to contact Republic Parking regarding the use of the stall, nor do we have any record of such contact If Mr [redacted] does have proof that he attempted to contact us (an email or cell phone record showing our phone number was called), we invite him to submit such evidence for consideration in this matter Additionally, Mr [redacted] has refused to answer any prior questions with respect to intent and duration of stay His refusal to do so only leads us to believe that this would cause him to admit that he was still in the stall after PM, which would make him culpable to the same type of parking notice that was originally issued to him In summary, Mr***'s only defense is that he was parked in stall that was not yet available to public parking when he received a parking notice However, the use of the stall between the hours that it was available to the retail tenant and when it was available to public parking is not up to Mr [redacted] to decideIf Mr [redacted] was not an invitee of the property ownership and given a license to park in the stall that he did, he was unauthorized to do so

Complaint: [redacted] I am rejecting this response because: I was never told that I would have to respond in writingHow convenient that you have no record of the phone calls, one of which I was told that this would be resolvedThat's a pretty foolproof scamIf this isn't made right, quickly, my new hobby will be reporting my story online until it's corrected Sincerely, [redacted]

Hello, Can I please have your license plate number or the notice number so I can look up the informationThank You

Hello, Can you please provide the notice number or license plate of the vehicle? I need that to look up the informationThank you

Complaint: [redacted] I am rejecting this response because: This is not the sandwich sign I was referring to because the one we saw was on a sidewalk and it said "Sunday all day 7$ special" and nothing else Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Please provide the notice number or the license plate of your vehicle so I can look up the informationThank You

Hello, Can I please have the license plate number or the notice number to look up the information? Has the notice dept contacted you yet? Thank You

Hello, I spoke with the manager of the location & the notice deptThey have voided these notices out as a warningMoving forward, please have your permit displayed at all times when parkedIt can be either hung on the rear view mirror, or laid on the dashboard in visible viewThe photo taken by the attendant shows the permit was not visible

Hello, Can you please provide the notice number or license plate for the car so I can look up the information? Thank You

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this responseIt is quite obvious that at this point enough time has passed that the business has forgotten about the original parameters of the complaintFirstly, that our parking occurred outside of the hours and days that are indicated on the signage that was over the parking spot at the time we were ticketed on Saturday the 24th of September at 5:37pmWhich, using a simple calendar, is not between a Monday or FridayWith that being said, the original request was for a refund for the fraudulent ticket that we received, and if at all possible for the business to effectively change the signage in order to curtail future instances such as thisAll in all, the request on our part seems reasonable and justified, and at this point it seems like the business would have used less money simply fulfilling in at least the refund than they have probably spent on man-power hours trying to refute what is quite righteously and logically correct

Hello, I spoke with the notice dept, and they mentioned they reduced the rate to $& was paid in fullThank You

hi as requested the notice number is [redacted] license plate number is [redacted] thanks Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***