Republic Parking Northwest

Complaint: [redacted] I am rejecting this response because:I don't reject this but I couldn't find a way to just let them know My notice number# [redacted] is my number and I also attach a picture to show where I parked my car.(a car isn't mine though) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The time stamp on my QFC receipt states I purchased a coup of tea at 8:04am, the parking ticket was issued at 8:05amI was still in QFC (inside Factoria Village) waiting for my tea when the ticket was issuedHow could I be walking off while I was making a purchase? You can also pull QFC security camera to confirm.Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the license plate number is [redacted] Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and am providing my license plate number [redacted] as requested.Sincerely, [redacted] ***

I am sending you pictures of the truck parked on the lot to prove that it was parked thereI also checked with the City of Boise and they agreed that the owner of the vehicle is responsible for the ticketsAlso the signs on the lot say if no pay you will be ticketed or towedIt also is her problem to find out who was driving the truckThere is no way we can get that infoSo if she pays it before it goes to collections, we will expect $and mark it paid in full

Hello, It looks like you spoke with someone and the notice was reduced to $on 6/2/

The manager of the location forwarded me the email he sent to you [redacted] , Good afternoon After reviewing the notes and interactions you have had with many of our staff, it appears that this notice is valid and all the staff have instructed you that it is valid and why I am happy to forward these on to the Revdex.com if they contact us regarding the complaint As a bit of history, we were hired by property management to enforce the parking rules so that the tenants and businesses of this property had parking available for patrons while they were at the businesses The property management had tried many times to work with the neighboring properties and security staff to eliminate the abuse of the parking facility by neighboring properties employee’s, staff and visitors, but had little change They also handled the oversight of the towing of vehicles from their property when they witnessed walk offs from this location at the first offense I have reached out to the property manager and asked if they wished to waive this notice on your behalf They agreed since this was the first violation This notice will stay open as a General Warning, ($fee) in our system and any potential future notices on this property will be enforced and the possibility of towing off the premises at your own risk and expense I do not feel that any further discussion is needed as our staff has communicated everything to you that I would have in this instance Please enjoy your day [redacted] Bellevue & Eastside Operations Manager

Thank you for the information The notice has been voided, and I uploaded the payment confirmation of the $ Thank you

I emailed the notice dept, and here is the responseNotice number [redacted] was issued to vehicle with license plate number [redacted] on 9/2/The notice was issued at [redacted] **, a private parking lot that our company managesThis notice was issued for the amount of $as the vehicle was parked over the two hour posted time limitPer the “Terms & Conditions” posted at this location, any vehicle that is over the posted time limit is subject to a $parking notice and/or being towed.The customer contacted us via email on 9/1/stating that they were parked at the location for lunchThe customer stated they saw signs regarding the time limit posted in the middle of the lot, but parked against a wall as they thought the policy did not apply to that portion of the lot.This vehicle was previously issued notice number [redacted] on 6/11/at [redacted] **, a private parking garage that our company managesThis notice was also issued as the customer parked past the time in which their parking expiredThe customer contacted us via email on 6/11/to contest the aforementioned noticeWe sent a response to the customer informing them that this notice was voided as a one-time courtesy, and that if the vehicle receives any further notices, they will need to be paid in full.Because the customer already received a one-time courtesy void and is still not complying with the posted parking policy, an email was sent in response on 9/6/informing the customer the notice will need to be paid in fullThis location does have signs posted against the walls and throughout the plaza, not just two signs in the middle of the lot as the customer statedIf the customer receives any further notices, they, too, will be fully enforced.This notice has been paid, and is closed in our system

Hello, I spoke with the notice dept regarding this noticeHere is their response [redacted] was issued on 1/28/at our privately-owned location, 30-Waterfront Place 2, for ‘Time Expired’ $‘Time Expired’ notices are issued when the receipt displayed in the dash board have expired time and are issued for a flat rate of $Our records show that the notice department sent the first late payment letter on 2/20/(with the additional $late payment fee) and the second late payment letter on 3/9/This notice was sent to collections on 12/5/The notice states, ‘Notices are considered valid if not contested in writing within days.’ Our records show no contact from the customer prior to a phone call and an email from the customer on 12/30/In both the phone call and the return email sent on 1/3/17, our notice department explained the above information and that because the notice was now in collections, he would need to contact them directly with further questions or paymentThe customer has been emailed the collections company’s contact information Thank you, Notice Department

Hello,Sorry you have not received a reply to your emailI have sent your email directly to someone in the notice deptIf she doesn't reply to you, I will let you know what she says.Thank You

Complaint: [redacted] I am rejecting this response because: The manager called me AFTER I filed the claim He apologized and said he'd send a check for the refund As of 05/I have not received a refund at all Sincerely, [redacted] ***

Hello,I spoke with the office manager and this is what she responded.Attached is your signed monthly contract for parking at location30-Per the contract that you signed, point number two states “Monthlyparking is due by the 1st of the month.” You did not pay by the 1stof each month which is why your received notices on your vehicleAll ofthese notices are valid notices Five of your notices have been forwardedon to ***, a third party collection agencyPlease feel free to call [redacted] tomake a payment on your noticesThey can be reached at [redacted] Your remainingnotices are available to pay online at www.rpnw.com orthrough the mail with a check or money orderWe will not be waiving any ofthese noticesPlease let me know if you have any questions on how to make apayment; however, any further attempts to contest or negotiation these noticeswill be declined ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I spoke with the notice Dept again, and this is what they say As stated previously, this notice was issued because the checker saw the customer leave the location as noted in the checkers notes as ‘walked off 36th St’We are unable to make any adjustments to this notice, [redacted] , as it was correctly issuedThis notice has been paid in full on 12/2/and is now closed Thank you, Notice Department Republic Parking Northwest, Inc

I am forwarding information from the notice department regarding this notice Notice [redacted] (file [redacted] ) was issued on July 20th, at our privately-owned Century Square location for Improperly ParkedImproperly Parked notices are issued when vehicles are parked over or outside the designated stall lines as improperly parked vehicles are deemed a safety issueThis notice was temporarily reduced from the standard $45, to $20, as a one-time courtesy via an email exchange between our notice department and the customer between 8/15/and 9/6/During this time, our notice department granted the customer the location manager’s email address for further questions regarding the circumstances of this noticeTo the best of our knowledge, the customer has not contacted the manager with regards to this noticeCurrently this notice is open for $($for the original notice, $late payment fee) as the customer failed to pay the negotiated rate during the 2-week negotiation window Thank you, Notice Department Republic Parking Northwest, Inc WMercer St., Ste Seattle, WA www.rpnw.com/notice ph: 206-783-ext [redacted] fax: 206-783-

Complaint: [redacted] I am rejecting this response because I was given the parking ticket within minutes of parking the vehicle, and going to a [redacted] store, which is in the Factoria Village patronsI did not leave the mallI have attached the [redacted] e-receipt from my phone ( [redacted] Receipt.png)During the morning time it typically takes at least 10-minutes to order the coffee and to be servedThe free parking limit was hours (see parking_rule.jpg)I have also attached a receipt (Safeway_Sammamish.jpg) as a proof that I was in a different city within hours of the ticket issue time, and the city is mins drive from the location where the ticket was issuedSo this proves I did not leave the vehicle/mall.I emailed the customer service, but the email was not even read by the them, rather they sent a response threatening to charge late payment penaltyI did not make the payment to indicate I am accepting the ticket - I made the payment to avoid the bill being sent to collection agency and damaging my credit history.Sincerely, [redacted] ***

Hello, I sent the information to the notice deptThey verified the plate is incorrect, and have voided the noticePlease disregard any letters you receivedYou should receive a letter stating this as well Thank You & sorry for the inconvenience

Please provide your notice number/license plate number please

We have reversed the outstanding notice We apologize for any inconvenience caused

Hello,The manager of the location has notified me that this complaint has been resolved.Thank You