Republic Services, Inc.

The account that Mr. [redacted] is referring to was opened during the [redacted] implementation with information we received in April. It could possibly be that Mr. [redacted] lived at the [redacted]address at the time we received the information and has since moved. I do...

apologize for the inconvenience the account has been closed and all credits have been posted to bring the balance to -0-.

No one ever mentioned that there was a...

charge for the removal of the trash cans. I was instructed to have them out by the curb and they were for at least a month or so.
NO one came to pick them up for a long time.
 
the trash cans were eventually picked up.
 
But, as stated, when I closed account, I was told I was entitled to a full refund of all the months remaining which I had
prepaid.....so there should be no charge for removing the trash cans. I should get a refund of the amount stated in the initial complaint

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Operations will keep a close eye on this stop to assure service is done in a timely manner and on schedule. All of customer's trash has been hauled and up to date. We've reminded our valued customer that service could be delayed during the winter months due to unsafe road conditions for the...

drivers\crew and communities safety. A judgment call may be necessary to delay the service to keep all safe and out of harm’s way. Because our valued customer is part of a municipality,not directly billed, and all services they are charged for has been rendered we feel normal charging for the disposal of trash is reasonable at this point. Westrive for excellent customer service and will ensure timely service is sustained.

March 23, 2015Complaint ID: [redacted] regards to the complaint filed by [redacted] on March 18thregarding missed service. Mr. [redacted] is correct, service has been spotty forthe past several weeks.  This account wasrecently acquired through an acquisition from [redacted] Trash.  Up...

until the first week of February, servicewas being performed weekly.  Starting thesecond week of February, we had three straight weeks of weather issues whichtranslated into poor road conditions.  Whenroads are deemed unsafe, service is either suspended or delayed.  The drivers are picking up three to four weeks’worth of trash at one time.  With theamount of trash that is collected this causes the trucks to pack out quicker whichresults in further route delays.  As ofThursday March 18th, Mr. [redacted] was serviced and all his trashremoved.  We had previously given threeweeks credit on his account, however due to the inconvenience this has caused,we have given him the next two months free.  We do apologize and hope this isa satisfactory compensation for all the trouble that Mr. [redacted] has encountered.   Regards,[redacted]Customer Service Supervisor

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sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Called Mr. [redacted] repeatedly after receiving no call back from voice mails left proceeded to email the following at [redacted]:  

"Calibri","sans-serif"; font-size: 11pt;"> 

Mr. [redacted]:

We

received the Revdex.com complaint filed and we have called repeatedly at the number

provided [redacted].  We have left various voice mails in order to

resolve the outstanding issue.  Below please find our findings.

 

This

account was set-up as a paperless account and all bills were being emailed to [redacted].

 All other written notices regarding this account were however mailed to

the service address.  Nonetheless, Republic Services, Inc. in a good faith

effort will take the account out of collections and allow the former customer

to pay the past due balance (invoice attached).
 
 
Spoke to Mrs. [redacted] shortly after sending email. She was informed that we had already emailed her husband the outstanding invoice. She stated, “She will make payment on the 1st of the month.”

ID# [redacted]  Ms. [redacted],  Our team has re-investigated the situation on Mr. [redacted] closed account. We have updated his closed account to reflect a zerobalance.  We will withdraw collections claims to correct as requested and send a letter to Mr. [redacted] stating all obligations to the debt have been removed out of collections.    Thank you,  Jenna M[redacted] Customer Services Manager Republic Services [redacted]

Due to this customer residing within the boundaries of a Municipal Contract, the information provided below stands. We encourage the consumer to reach out to our local General Manager, Doug R[redacted], if additional conversation is required. Thank you. 
 
The town contract calls for delivery of one cart for trash and one cart for recycle. This is a municipal contract and negotiated with the town itself. If a resident wants an additional cart their is a rental charge for the cart. Again, this was negotiated through the town on behalf of their residents. If this particular customer knows of some one who is an additional cart that is not being charged it would be some one who had slipped through the system an is inadvertently not being charged for that service. We will due a visual on the address and check this customers neighbors to see fi they are being charged for any additional carts. If not we will had them to the billing per the town contract.
 
The customer can get access of the town contract through the town to verify the contract, or reach out to me directly at [redacted]

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business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I now consider this complaint resolved.

Regards,[redacted]

Republic Services will raise your rate without notifying you. I started off paying $140 a quarter and had it set to auto-pay. I never noticed when over the course of several years they raised it to $220 a quarter and I never received any notice from them of the changes or an explanation why. When I called to inquire about the raises, they offered to drop me down to almost half of what I was paying. I canceled regardless as I found another service for $99 a quarter who picked up more frequently. After canceling they then sent a $35 trash can pickup fee which they promptly removed once I called and complained. Overall, they seem to be the type of company that will over charge you, hope you don't notice and just pay, but if you call them on their BS then they are willing to remove/reduce charges. Pretty shady business practice if you ask me.

I have spoken with [redacted] about the Container Non-Removal charge and have advised that I will issue a credit to the account for the charges.  He indicated to me the same as he had in his Revdex.com complaint, that he had sent in his cancellation request to our local office in [redacted],...

VA.  Even though there wasn't any notification verbally or documentation that it was received, I let him know that if it had been received there should have been follow up on our end to verify the cancellation request and confirm dates for removal.  When he called in March when he got his invoice for his new quarter and realized then things hadn't been handled the agent submitted a note for the closure of the account and the service charges were effectively credited to the account for services not rendered.  The account documentation from this call indicated inaccurately that there weren't any containers for removal, further causing an issue in the recovery because she didn't question him on the containers, he was under the impression that the new tenants had started service with us.  I advised him that due to some mis-steps on our part in handling the call in March at minimum that the charges would be credited back to his account.  The credits will post to his account at the close of business on 6/25/15.

This review is in regards to [redacted]s; I live in Willard just north of SLC however there is no other option for waste management in this state. The actual pick up service is fine and I have no complaints. However their website and customer service is why I am giving this negative review. Their site is not intuitive--you are required to set up "rules" for billing, set limits--but what if you go over those limits you set up? Then you get charged a late fee you do not even know about because you selected "go paperless" thinking you would get an invoice via email. BTW no invoices are sent via email--you have to log in which defeats the purpose of "set it and forget it." I will go back to paper invoices and use my own banks bill pay so that I no longer accrue late fees! Don't even get me started on their "quarterly billing cycle." I do not want to pay every 3 months where I can easily forget to log in to their dumb site; I want to pay every month like a normal person. Unfortunately this company is the ONLY option so I am stuck sucking it up and staying with this awful company.

I was billed for services that I did not receive. I stopped their garbage service at the end of January 2016. I was paid up for their services through the end of January. I received a bill for $22.12. No explanation was given why I owed them the billed amount. I called in march and was told the amount would be removed. Yesterday I received a bill saying if it was not paid in ten days they would turn the account over to a collection agency and that they " reserve the right to initiate further legal action and report derogatory credit information to one or more of the major credit reporting bureaus". I am being dunned for money I do not owe! Please help. I called them today and was told they would remove the charge (I think) but I will believe it when I see it.

This is unbelievable. On March 21, 2016 I spoke with a supervisor, Brenda, and cancelled my account as of March 31, 2016. My last pick-up was Tuesday, March 29th. I was told by both Becky and Brenda that Saguaro owes me $129.27. I was told by Brenda that it would cost $42.09 for my containers to be picked up and that amount would be deducted from the amount they owe me. As of today, March 31, 2016, my cans have not been picked up. I started calling at 4:25. It took until 4:44 for a representative to answer the phone. Elizabeth told me that Brenda had not cancelled my account. Unfortunately Brenda was out with the flu. Elizabeth could not find that I was owed the amount quoted above. Elizabeth cancelled my service (hopefully) during the phone call. Neither her supervisor or the the manager, Lisa, were available. They had both left at 4:15 even though the business day is until 5:00. Elizabeth left an email for Lisa. Tomorrow I will spend the day trying to get ahold of Lisa to confirm that my service is cancelled and that they do owe my $129.27. I do not trust them. This is one of the many reasons I have cancelled my service with them.

Per our phone conversation of 2 days ago:  The representative from Republic called me yesterday, stating that she had been out of the office on Monday and Tuesday which was why she had not returned my calls.  She said she would stop payment on the check allegedly mailed 4/17 and have a new check issued.  She also stated that the refund for collecting the containers had been mailed 4/18 – or at least it was cut then. So basically I am at the same place – awaiting the promised refunds with no cash in hand as yet.  Thank you for your help.

The customers information was not handled properly through a new process.  The cart was replaced today and will contact the customer to offer apologies.

Worst possible trash hauler! Check your billing...they add various fees and taxes to your monthly charge, which are not revealed when you ask for a price quote. NO other hauler in the metro area charges these fees separately. The extra "fees" add up. $40-100 per billing cycle! Don't bother trying to call and actually speak to someone at Republic. They are impossible to reach. Horrible, HORRIBLE company that should not have a A+ rating on Revdex.com. 96% of the reviews are negative. Why on earth do they still have a high rating?

This claim was processed in accordance with Republic policy. All claims (property damage and/or injury) are handled through third party, [redacted]. Locally, we are unable to pay for damages or repair property.

The local management team as well as the adjustor at [redacted] has requested various information which the customer has thus far refused to provide. There really isn’t much else that can be done without [redacted]’s cooperation.

Message from *. [redacted]:There is no balance on this account. It was credited off.  I have already called this customer and got voicemail.   I did call customer and left two message. Customer Information:[redacted]...

[redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted].[redacted]