Republic Services, Inc.

Due to this customer residing within the boundaries of a Municipal Contract, the information provided below stands. We encourage the consumer to reach out to our local General Manager, Doug R[redacted], if additional conversation is required. Thank you. 
 
The town contract calls for delivery of one cart for trash and one cart for recycle. This is a municipal contract and negotiated with the town itself. If a resident wants an additional cart their is a rental charge for the cart. Again, this was negotiated through the town on behalf of their residents. If this particular customer knows of some one who is an additional cart that is not being charged it would be some one who had slipped through the system an is inadvertently not being charged for that service. We will due a visual on the address and check this customers neighbors to see fi they are being charged for any additional carts. If not we will had them to the billing per the town contract.
 
The customer can get access of the town contract through the town to verify the contract, or reach out to me directly at [redacted]

I have not reviewed a direct response from the business in reference to complaint ID [redacted], but read what was sent to the Revdex.com in this regard.  It is untrue that I was told a check could not be cut to reimburse damages, however, deduction of $40 from my bill will resolve the issue at this time.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The yard waste service has been closed effective 1/31/15.  There is no money owed at this time.  Account is paid through June and an additional credit will show on the next invoice for the Jan - March yard waste service.  The account has been removed from suspend status and...

service will resume. All fees have been removed.

This account has been cancelled without penalty, per customer request.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need a formal letter from Republic Services stating that no action has been taken by their 3rd party collections, and a copy of any correspondence between the two.  Republic Services has said they "will" do a lot of things since this all started, including after one formal complaint with Revdex.com already.  Yet, what they say they will do never happens.  So b telling me they "will" contact their 3rd party collector, isn't enough for me, because I have no confidence it will actually get done.  I need to see evidence that is "WAS" done.  At this point, in dealing with this for 3 months and at least 6 notices we should have never received in the first place, 4 telephone calls to Republic, and now 2 Revdex.com complaints, I have zero confidence they will actually do what they say they will do.  If any type of collections hits my credit report because of this situation, we will seek civil action.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Since the business performed this action already l consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Republic Services left me a voice mail message saying they were in fact wrong to charge me for additional trash collection and associated fees. They claim to be resolving the matter. I will wait for written confirmation that my account balance with them is zero and check my credit reports to make sure the account in collection has been removed without a trace, before I consider this matter resolved

It is unfortunate I have had to waste so much of my time to resolve Republic Service's mistake, and they lost me as a customer as a result of this. If the customer service representative I spoke with when I pointed out the problem to them was polite and believed what I told her, rather than insinuating I was lying, this could have been resolved and I would have remained their customer.
 
Thank you for the help, Revdex.com.

Upon reviewing this account, no service issues were called in to our customer service department and all bills for the winter season are paid in full.  Republic Services will credit one month of service at $18.35 as a one time courtesy.

I left a message for the customer to call me back as there is not any account information provided in the Revdex.com complaint.  As soon as I get this, I will be glad to take a look at the account and discuss further.

Republic Services will be closing the account and will not pursue in Liquidated Damages. No further action or activity will be proceeded.  If you have any further questions or concerns, please reach out to our office so that we may further assist you.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Nathan P[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have spoken to Mrs. [redacted]. We tried to remove her trash container on 07/07 but it was not available for removal. She was told that the date for the removal was going to be another day so she was not prepared to have it available on the day we came out. There was a charge placed on her...

account of $75.00 for the trash cart. She called to let us know that the container was available for removal again. The trash container was removed on 07/12 but the prior $75.00 charge was not credited on her account. We have credited the $75.00 charge for her and, as a courtesy,  also waived the $16.50 plus fees standard removal charge.

Service was not provided because the container was overweight and oversized.  Containers may not exceed 33 gallons in volume and 50 pounds in weight.  The supervisor reported that the container was 45 gallons in volume, and over 50 pounds in weight.  Service was provided, earlier,...

this morning as a courtesy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The $20 invoice dated 1/16/15 (and an additional invoice for $20 dated 3-17-15 not mentioned in the complaint) both represent service interrupt fees.  Jennifer from our collection department noticed these fees, called and spoke to Ms. [redacted] and apologized for the billing.  This call...

was made on 3/27/15.Consequently, a $40 credit for 2 service interrupt fees was applied to the account 282-6029410 on 3/30/15.  Both fees should not have been assessed to the account and have been credited.  The account should have a $0 balance and is in good standing.

After thorough review of the information RSG will adjust the credit sothe customer receives the full amount of $159.45.  We have sent her $16.40so we will send her the additional $143.05.

At the time the credit was promised by the sales rep, money was owed on the account.  Mr. [redacted], the sales rep, tried to explain the difference between the old rate and the new rate would equate to three months of service.  Because money was past due on the account, when the credit applied it went towards the prior owed invoice.  This brought him current on his bills.  This may have been what confused the customer but no promise was made to waive all past due AND apply a three month credit.  Mr. [redacted] attempted to explain this but the customer discontinued the call after stating to cancel the service.  We processed the cancellation which does include liquidated damages for early cancel.

Services were provided durint the prior 10 months under the customers name with payments. No statements have been returned to our office from the post office. Credit will be given for the Service Interrupt Fee due to the confusion.

Customer Service Manager spoke with the customer and gave  an additional 5% off her current rate and set the terms at 12 month. Told the customer to set their cell phone for a follow up next year prior tocancellation date to discuss a new rate at that time. When customer...

returned the new signed agreement via e-mail she responded saying: Thank you and it was a pleasure working with you.