Republic Services, Inc.

We have attempted to contact the person who made the complaint.
Both the phone number and the email address provided are invalid, which calls into question the validity of the complaint.
We have reviewed our routes in the area and made adjustments to ensure that residents are not...

disturbed during the early morning hours.

The account will be closed with an effective date of 05/31/16. The trash cart is scheduled  to be removed on Friday, 6/10/16, and a refund is being processed.

Customer reached our office at 10:06 on 5/19 after the phones were down due to a mandatory meeting in the service center.  The customer's payment was applied to the wrong account in error by a new customer service representative.  We were able to have the money applied to the correct...

account, service interruption fees have been credited and account is in good standing at this time.  If you have any other questions, please contact me at [redacted] 
Brenda G[redacted]
Customer Service Supervisor
Republic Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't like the fact they charged my credit card $17.51 without me agreeing to this. I have contested this charge with the credit card company and they have accepted it and will decline the charge. I don't agree with customers having to pay anything when they cancel service especially if its not part of any formal agreement or contract.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Attached is the list of events regarding Mr. [redacted]s complainant.  Republic Services made several attemptson many occasions to work with the complainant, but with no results.

The worst Trash pick up service in the USA. They are LAZY! They find every reason not to pick up your trash and tip your cans over all the time. They miss pick ups and won't ever return your call. If they can find a reason to not do their jobs they will. DO NOT MOVE ANYWHERE THEY PICK UP!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If however, the old routine of skipping days and or weeks occurs again then free service does not amount to anything and is simply smoke.

Regards,

 
413

An additional sum of $30.00 will be added to the original refund of $37.91 at the customer's request.  The total refund will be $67.91.

Route Supervisor worked with a representative in T[redacted] as well as the customer for permanent resolution.  Trash has been recovered.   Customer's stop  has been added to our daily tracker to monitor the pick-up day to ensure the collection days going...

forward are taken care of.  Driver will immediately confirm trash has been collected for the upcoming weeks and until further notice.

I called and left Mr. [redacted] a voice mail regarding his concern. I apologized for his experience and agreed to waive the remaining balance on his account for the month of January as well as the cart removal fee. Once the credit has posted I will send Mr. [redacted] an account reconciliation with a zero...

balance.

The rep and supervisor spent a

lot of time with Mr. [redacted]We

explained and showed the customer where our invoices and agreements stated

increases could be madeWe

worked with the customer by lowering his rate and offering to provide a time credit

for $3000 as a resigning bonus The

customer declined the credit and believed we breach our agreement pricing We

explained and showed the customer on his agreement where the contract stated

the pricing was guaranteed for only 12 months- the customer started with us in

September 2004- below is his rate history. He was increased about once a year

and we reduced his rate several times. Not once was his rate ever doubled or increased

to $4,000 a month. When he left his rate was $1600.00 about $300 more from his

2004 rate. 6/01/15  6/25/15 REG BASIC SERVICE       1,600.00 9/28/04

12/31/06 REG BASIC SERVICE      1,360.00 We

showed the customer on the agreement where it stipulates rate adjustments may

take place from time to time“Company may, from time to time by notice to the

customer, increase the rates provided in this Agreement to adjust for an

increase in: (a) disposal costs; (b) transportation costs due to a change in

location of Customer or the disposal facility used by Company; (c) the Consumer

Price Index for all Urban Consumers; (d) the average weight per cubic yard of

Customer’s Waste Material above the numbers of pounds per cubic yard upon which

the rates provided in this Agreement are based as indicated on the cover page

of Agreement; or (e) Company’s cost due to changes in Applicable Laws. “ It

doesn’t require the customer’s consent if we increased for the above reasons. We

explained and calculated for the customer that we only charge 10% city taxWe

offered to work with the customer on pricing and credits to retain the business

not due to any admission of breach. There was never a breach  I’ve added all this additional information to thoroughly

respond to Mr. [redacted]’s

complaint and his request for a refund of $35k in alleged overcharges.

Attention Customers: Watch your bill carefully and don't expect fair treatment. We have been a customer of Republic Services waste services since 2010. During that period our bill incrementally escalated from a low of $61 to a current high of $119. However, my neighbor directly across the street maintained a bill of $60 for the same period. Shame on me for using auto pay and thinking it was only the cable company that practiced these deceptions for loyal customers. Resolution: They will price match my neighbors current rate but not refund past overcharges.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Please accept our apologies on the inconvenience this has caused. As a courtesy, we will issue a 2 week credit for the service that was not provided. Unfortunately, we are not permitted to remove the ceiling tiles contained in the bags as this is construction debris and there is the possibility they could contain asbestos. The boxes of machine or automotive parts cannot be removed due to the potential injury risk to our drivers due to the weight of the boxes and this material is prohibited by our contract with Carnegie for removal under the residential contract. We do rent out small temporary rolloff boxes to handle this type of material as it goes straight to the landfill and does not go into our trucks. We are sorry for the inconvenience this has caused you. Please feel free to contact our customer service department prior to disposal of items if you are unsure if they are permitted with our contract with your municipality.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We had major weather events in the month of February and March that caused major delays in service. We have credited the account for 1 month of service and our operations supervisor has contacted the customer.

I was able to speak to our prior customer and we both reached an amicable resolution. We will issue him a $22 refund for service opportunities missed and a few times he did not utilize our service. He was informed of this and agreed to the resolution. ell us why here...

The customer was happy with the 1 year of credit that was issued to her account but was not happy with the solid waste ordinance, there is nothing more for us to do.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,