Republic Services, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Operations Manager, Joe B[redacted], contacted the customer for resolution and credit for one service has been issued.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want the scam pick-up fee removed as well. I went past the former duplex and the trash can is there where I left it upon exit. The 3rd customer service person indicated my account was given to another person for that address, which means they have the account and are going to have a trash can. Republic Services is not picking up my trash can, a contrived story to scam me out of my money, because the current resident will need a can. It will be a paperwork transfer and this charge is unjust. I expect the public would agree with me if they knew this company was pulling this kind of unethical business. I might have been born yesterday but not last night. I want the entire contrived bill waived and my complete refund from May 13th until the end of the quarter. And that is another thing, paying before I even receive service and having to fight to get my own money back; what kind of an operation are you running? 1) $29.11 refund 2) all false charges removed 3) zero balance final statement as per original request. What a bad note to a business connection. Go steal from someone else! You should be paying me for all the time I had to spend on this mess.

Regards,

[redacted]

The account was charged for removal fees of carts.  Those fees have now been credited and the refund will be processed.  I have contacted our Accounts Recv. Department asking that the check be processed on Friday, December 11th.

We have tried to reach Mr. [redacted] 3 times on Friday 03/25 - the last time at 5:10pm with no success. On all three calls my lead CSR left a message for Mr. [redacted] to call her back - and all three times...

Tammy Day left her contact information. Tammy also left information for Mr. [redacted] that she was in the office on Saturday from 8am until noon and Mr. [redacted] did not call.
A note has been entered on Mr. [redacted] account about the messages left. Mr. [redacted] address has been placed on the operations Hot List. Residential Supervisor Larry Pietschker has been included on this complaint. We will attempt to reach Mr. [redacted] again on Monday and will update complaint as necessary.
Lead CSR Tammy Day spoke to Mr. [redacted] today 03/28/16 (he returned Tammy’s calls) – here are Tammy’s comments:
I spoke with Mr. [redacted] today, he told me that we missed him again on Sat. I apologized for any inconvenience
and advised him that I have placed him on our call in list. His trash is always by the curb in an enclosure which they only need to lift over the top. Additionally, I compensated him for 1 quarter for any inconvenience. He was very appreciative
A credit in the amount of $37.32 has been applied to Mr. [redacted] account ([redacted]) covering the charges for April, May and June.
Respectfully Submitted,
Charlie B[redacted]
Business Unit Customer Service Supervisor

[redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

All we can offer right now is a scre** print of the credit approved by the Controller:  
Custome[redacted]/O [redacted]            310 477-3530    Origin C
                     [redacted]              ...⇄ />                      LOS ANGELES, CA [redacted]                                
  Serv# CLO Code: Description     CR-Date  Time PTY Subject                   
  19543     ADCR AD - CREDIT ADJ  5 19 16  15:14 N  CREDIT $4033.86           
Original Service Code ADCR                               Recorded: VARELGI    
Service  Text    site 1 group 1 gardena                                    �...⇄ />                  credit rate diff for price increase, per sa has pi cap and   
                 1/31/14 - 12/31/15. We increased higher that contract        
                  credit needed for over charges:                             
                 [redacted]    $4033.86                                
                 Gina  TCD                                      �...⇄ />                             **need controllers approval**                     
                 Frwd to David y** copy of sa and excel breakdown for apprvl  
Route:                                    Scheduled Completion Date:  5 20 16 
Truck          Employee:                                    Chargeable(Y/N)   
               Sales Rep    [redacted]  V[redacted] GINA          Escalation:

Thank you for your prompt response. I greatly appreciate it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will have the paper work completed to cancel the account and have the container removed. We called the customer and let them know.

I spoke to Ms [redacted] and addressed her concerns with assessing late fees and service interruption fees.  She was more concerned that these fees are not printed on the invoicing.  I explained the payment terms and we came to an understanding on how these fees are generated.  As a...

courtesy, I did credit $70 in SI fees and an additional $10 in late fees as she requested for a resolution.  I did give her my contact information and asked her to call me with any future issues.

I have reviewed the response made by the business in reference to complaint ID 10715138, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The insurance agent, besides the fact that he was completely disrespectful to me over the phone, has been contacted by me with the witness information and police report request, he would not accept it because it was my mother in law to be the direct visual witness, in addition the president of the association also confirmed the damage was not there prior to the garbage removal company arriving and shortly after they left the damage was there. When I asked Republic services if they needed the footage or a police report they said NO! If this is not resolved through Revdex.com, the board's real estate lawyer will file a complaint about this and resolve the matter outside of the Revdex.com panel, this is if  the company doesn't agree to fix the gate.

Regards,

Customer was advised our company had offered a double pick up on Wednesday Jan. 27th. We took all trash accumulated by the customer throughout that week and paid the disposal costs for it. The cost per...

pick up is $3.32. We will credit this amount to customer’s account in good faith, however in the future we will only be able to credit labor costs and not disposal costs (since we disposed of trash for two pickups, not one). Thank you

Scott does not think we caused this damage and it has been to turned into our 3rd party insurance to review and handle the claim which will most likely be denied.  Meanwhile, I did authorize him...

to give the man $100 to settle this if he will do that.

I called Republic service about missed recycling collection for the second time, I called and was told to leave the recycling can out, they will send someone out to collect it, this is the second time they have failed to collect it and find it hard to believe there is no accountability for their inconnvience of my service,

The customer's account has beeen adjusted as requested by customer.  Operations has made the commitment to watch this stop very closely to ensure our customer's needs are fully met.

I agree this is a duplicate of the same complaint I'm not sure why it was sent again I did not send it my issues have been resolved thank you

I have reviewed the response made by the business in reference to complaint ID 10554355, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Per the div Yes, the stop payment form wascompleted and submitted on Friday 5/22/15 and an invoice was entered into[redacted] so Corporate should be cutting a check to be mailed out this Friday5/29/15. Check will be going out after  it is cut this Friday . Check would be coming from Phoenix AZ

We were able to speak with our customer to provide the details requested.