Republic Services, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information from Republic is not correct. There is no one in the household that is on disability nor has anyone ever been on disability so I am not sure what case or who they are referring to?   The owner of the household works 40 per week; however, the wage is minimum.  I ghave been assisting with some of the bills.  I am also not sure how this response applies to the fact the Republic has a policy that as long as you pay the current due charges no additional lien or past due charges will be applied to your account.  We have made two payments beginning in 2013 one for $100 were we were lead by Republic to believe that our payment would be applied to the current due and the leftover charges applied to the past due.  This did not happen. All charges were applied to the past due making the current due overdue resulting in another lien fee of over $160.  When I called regarding this and asked why we incurred another lien fee their response was "oh well all your charges over the phone are always applied to your past due.  We never apply any payment towards current charges when you make a phone payment".  So yes you have another $160 added to your account - plus your current charges or now past due.  I couldnt believe this as the operator on the phone NEVER informed me of this policy or I would of made sure that the current due charges were applied first out of the $100 payment.  Current due charges were around $42.00Since that time I have always made payments on line as they stated I need to do to ensure current charges are always current.  However, when I made the most recent payment on line 8/21/14, I clicked current due charges (this was verified by Republic representive Jade) and paid the current due plus  some additional past due.  I paid over the current due charges in one lump sum payment. Since I paid some current due plus overdue charges in one payment, Iwas told by the Republice representative that all charges were then applied to the past due - again making my current due past due resulting in another lien fee of over $160 added to the account.    Why would they put everything towards the past due when I clicked on current due charges to ensure that the current due was always current.  I had already learned my lesson from my experience in 2013 that if you only pay the past due charges and not the current due charges as well you are going to automatically have another $160 lien fee added to your account.  I have talked to over 4 representative at Republic and even though they acknowledge that I did client the "current due" due button on their website, the fact that I paid more then the current due forced the entire payment to be applied to the past due not the current due.Now I dont know how to get a payment applied to current due charges for this republic bill.  Do I send in a certified lettter everytime saying please apply all charges to current due?  To resolve this complaint as I believe this to be a unethical practice of how Republic applies payments you make, I would like two of the three lien charges to be dropped from the bill, as we attempted to make payments in good faith two of these times, yet any payments that were made over and above the current due charges resulted in the entire amount of the charges being were applied to the past due resulting in current due being over due and an additional $160 X 2 in charges being applied to this account.  The phone operator should of informed us when we made the $100 payment in 2013 which was over and above the current due by about $60 and when the past due was still minimal that the entire amount would be applied to the past due and to make sure you still paid your current due bill.  This never happend.The on line payment I made 8/21/14 was for the current due as I clicked the current due tab - yet since I paid over and above the current due Republic applied all to the past due.  As you can see on two occasions we have tried to make payments of the current due and past due in good faith yet Republic unethical practice of how they apply any payments results in additional lien fees.If Republic were to take off the two of the three lien fees as we admit we are responsible for the first one - we could make one payment to pay off the entire balance.Please forward any written correspondence to my address[redacted]Thank you for your consideration of this matter. I know it is lengthy but I am having difficulty explaining my concern regarding Republics unethical billing practice in written format.  Sincerely,Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want the scam pick-up fee removed as well. I went past the former duplex and the trash can is there where I left it upon exit. The 3rd customer service person indicated my account was given to another person for that address, which means they have the account and are going to have a trash can. Republic Services is not picking up my trash can, a contrived story to scam me out of my money, because the current resident will need a can. It will be a paperwork transfer and this charge is unjust. I expect the public would agree with me if they knew this company was pulling this kind of unethical business. I might have been born yesterday but not last night. I want the entire contrived bill waived and my complete refund from May 13th until the end of the quarter. And that is another thing, paying before I even receive service and having to fight to get my own money back; what kind of an operation are you running? 1) $29.11 refund 2) all false charges removed 3) zero balance final statement as per original request. What a bad note to a business connection. Go steal from someone else! You should be paying me for all the time I had to spend on this mess.

Regards,

[redacted]

[redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Customer was advised our company had offered a double pick up on Wednesday Jan. 27th. We took all trash accumulated by the customer throughout that week and paid the disposal costs for it. The cost per...

pick up is $3.32. We will credit this amount to customer’s account in good faith, however in the future we will only be able to credit labor costs and not disposal costs (since we disposed of trash for two pickups, not one). Thank you

I have residential services with Republic Services. I ordered a roll-off to remove landscape debris. They delivered the container, then made me pay for a second container because the driver said "his particular truck" was not able to handle the load on the original container. I paid up front for the first container, and had to pay another fee for the second container. Then about 3 months later I got a past bill notice that I owed them over $900. I called, and was told the bill was in error. Then a week later got another call stating I had a past due bill. I explained the first call, and was told the bill was wrong, but I still had a balance due for dump fees. After several calls to them, the balance amount was resolved, and I felt the issue was also resolved after sending in payment for the amount due minus the initial payment that they did not credit. I then got a FINAL NOTICE bill after already paying the amount I was told to pay from the COLLECTIONS department. This company does not know their left hand from their right. Complete unprofessional conduct.

We have tried to reach Mr. [redacted] 3 times on Friday 03/25 - the last time at 5:10pm with no success. On all three calls my lead CSR left a message for Mr. [redacted] to call her back - and all three times...

Tammy Day left her contact information. Tammy also left information for Mr. [redacted] that she was in the office on Saturday from 8am until noon and Mr. [redacted] did not call.
A note has been entered on Mr. [redacted] account about the messages left. Mr. [redacted] address has been placed on the operations Hot List. Residential Supervisor Larry Pietschker has been included on this complaint. We will attempt to reach Mr. [redacted] again on Monday and will update complaint as necessary.
Lead CSR Tammy Day spoke to Mr. [redacted] today 03/28/16 (he returned Tammy’s calls) – here are Tammy’s comments:
I spoke with Mr. [redacted] today, he told me that we missed him again on Sat. I apologized for any inconvenience
and advised him that I have placed him on our call in list. His trash is always by the curb in an enclosure which they only need to lift over the top. Additionally, I compensated him for 1 quarter for any inconvenience. He was very appreciative
A credit in the amount of $37.32 has been applied to Mr. [redacted] account ([redacted]) covering the charges for April, May and June.
Respectfully Submitted,
Charlie B[redacted]
Business Unit Customer Service Supervisor

This is in reference to the Saline County Landfill in Arkansas,which is apparently owned by Republic Services.

The minimum charge rate of $43 per ton is an outrageous price for a pickup truck load weight of only 200lbs.

The curbside pickups do not allow anything not in the bin and special pickups for larger item is not available in my area.

Thank you for your prompt response. I greatly appreciate it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Operations Manager, Joe B[redacted], contacted the customer for resolution and credit for one service has been issued.

I have reviewed the response made by the business in reference to complaint ID 10715138, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The insurance agent, besides the fact that he was completely disrespectful to me over the phone, has been contacted by me with the witness information and police report request, he would not accept it because it was my mother in law to be the direct visual witness, in addition the president of the association also confirmed the damage was not there prior to the garbage removal company arriving and shortly after they left the damage was there. When I asked Republic services if they needed the footage or a police report they said NO! If this is not resolved through Revdex.com, the board's real estate lawyer will file a complaint about this and resolve the matter outside of the Revdex.com panel, this is if  the company doesn't agree to fix the gate.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The account was charged for removal fees of carts.  Those fees have now been credited and the refund will be processed.  I have contacted our Accounts Recv. Department asking that the check be processed on Friday, December 11th.

I spoke to Ms [redacted] and addressed her concerns with assessing late fees and service interruption fees.  She was more concerned that these fees are not printed on the invoicing.  I explained the payment terms and we came to an understanding on how these fees are generated.  As a...

courtesy, I did credit $70 in SI fees and an additional $10 in late fees as she requested for a resolution.  I did give her my contact information and asked her to call me with any future issues.

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I spoke with Ms. [redacted] today 01/11/16. I advised her when she spoke with the escalation line, the information I was given was regarding the credit and it did not indicate a return call was required. I apologized for this as well as her experience with us.The credit was posted to her account on...

12/30/15. I will be sending Ms. [redacted] a statement showing her account is at a zero balance.

I agree this is a duplicate of the same complaint I'm not sure why it was sent again I did not send it my issues have been resolved thank you

I have reviewed the response made by the business in reference to complaint ID 10554355, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The customer's account has beeen adjusted as requested by customer.  Operations has made the commitment to watch this stop very closely to ensure our customer's needs are fully met.

Republic services is currently investigating this complaint,and will be reaching out to Mr. [redacted] shortly. Unfortunately with the lack of information provided (i.e. accountnumber, service address, collection notice ID) The investigation is taking abit longer than normal. We will continue to...

investigate and depending on our findingswe will offer Mr. [redacted]  a resolution tohis complaint. We will follow up with the Revdex.com within the next 24 hours andupdate on Republic Services findings.        Jenna McCurdy   Customer Service Manager   832 Langsdale Ave Indianapolis, IN 46202 e [email protected] o 317-283-7138    f  317-917-7314   w republicservices.com

We have attempted to resolve any issues and continue to do so through phone calls and E-mails. We have provided the copy of existing contract and have also E-mailed new contract paperwork to resolve. We are continuing our efforts to provide service and satisfy customer request.

Republic Services supervisor made contact with Mr. [redacted] (8-16-16) and discussed his damage claim to his personal container.  Regular wear and...

tear over time has damaged the containers lid.  This was discussed and confirmed with the customer.  As a courtesy and show of good faith Republic Services has credited back the account (8-15-16) in the amount of $20.00.  Rental service of Republic Services container was suggested to the customer.  Mr. [redacted] had to confirm this with his landlord but like the idea of the service.   Republic Services management team will continue to reach out to Mr. [redacted] landlord for container rental service to meet the customers’ needs.