Republic Services, Inc.

As a follow up to my voice message, the letter you received was mailed prior to the final resolution of your account. You have a zero balance as reported on 11/09/15.

I KNOW FOR A FACT THAT THEIR INCOMPETENT DRIVER CAUSED THE DAMAGE BECAUSE I SAW HIM DO IT! AND ALSO SCOTT "IS A LIAR" BECAUSE THE MESSAGE HE LEFT ME HE OFFERED ME $99 "NOT" $100 THEREFORE SINCE THE DAMAGE IS $320.23 THEIR SO-CALLED OFFER "WILL NOT" BE ACCEPTED AND AS YOU CAN CLEARLY SEE IN ATTACHED PICTURES THAT I TOOK 30 SEC. AFTER THE DAMAGE WAS DONE & IT WAS ALSO INTENTIONALLY DONE BY THE DRIVER BECAUSE I CALLED THEM THAT OUR BIN WAS "NOT" DUMPED, I SAW HIM IN THE ALLEY(HE HIT A TELEPHONE POLE IN THE ALLEY WITH HIS MIRROR WHILE TALKING ON HIS CELL PHONE)  SO I TOOK THE BIN AROUND TO THE BACK, & HE GOT [redacted] OFF & TOLD ME TO TAKE IT BACK TO THE FRONT, WHERE HE PROCEEDED TO SLAM THE BIN INTO MY TRUCK ON PURPOSE CAUSING THE DAMAGE
 
"NOT ACCEPTED"

This issue has been turned over to our insurance company, [redacted] for investigation and resolution. Moving forward [redacted] will be communicating with the customer regarding this issue. Thank you.

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Spoke to customer directly and advised that her account would be credited for the duration of time communicating with the sales person.  Agreed on the balance owed.  Customer agreed and resolution complete.

Spoke with Mr. [redacted], explained that the invoice he received crossed in the mail with his cancellation of service. The cart was picked up on 7/16/15. I also explained that the balance due totaled $55.50 after  crediting off the remainder of service and a late fee. He thanked me...

for calling him and  requested something in writing that says he needed to give a 60 day cancelation notice.  Or something saying he was responsible for the invoice generated. I directed him to the back of his invoice.  The call ended very pleasantly, I invited him to return to us at any point to experience the “Wow” in Republic Services.

On December 3, 2014 a driver was dispatched to [redacted] to service this customer.  At 1:13 pm I was advised by dispatch that a driver had been to the address and collected 2 bags of trash.  As a follow up to ensure the situation was resolved, [redacted], one of our...

CSR's, placed a courtsey call to the customer.  [redacted] was not home to confirm at the time of the call.  [redacted] left a message giving [redacted] his direct number if she had any issues going forward.

I called Republic service about missed recycling collection for the second time, I called and was told to leave the recycling can out, they will send someone out to collect it, this is the second time they have failed to collect it and find it hard to believe there is no accountability for their inconnvience of my service,

As compensation for any inconvenience our delay in pick up has created, we will be providing this resident with 25 City of Brockton Trash bags (a $25.00 value) as a courtesy at no charge.  These will be dropped off by Asim Baig, our Operations Supervisor covering Brockton by Friday 11/13/15.  In addition, we will reach out to our contact at the City of Brockton to discuss any special consideration regarding the potential $1000.00 fine this resident mentioned in his initial discussions with our Operations Manager, [redacted].

We were able to speak with our customer to provide the details requested.

Division Manager Troy R[redacted] has contacted Ms. [redacted] and a credit of $55.50 is being processed as requested for the removal of the carts. DM R[redacted] delivered the carts to the address requested and spoke with Sterlena B[redacted] These actions should resolve the current complaint to all parties satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will also wait to see this action continue over at least the next few months to make sure there is not relapse.

Regards,

Per the div Yes, the stop payment form wascompleted and submitted on Friday 5/22/15 and an invoice was entered into[redacted] so Corporate should be cutting a check to be mailed out this Friday5/29/15. Check will be going out after  it is cut this Friday . Check would be coming from Phoenix AZ

size="3">                                  ...⇄ February 22, 2016  
 
 
Revdex.com complaint ID# [redacted]
 
 
 
 
 
Concerning ID# 1[redacted] and the client’s complaint on a service fee charged due to cancellation of services.  At Republic Services there is no termination fee to end service.  There is a removal fee that is assessed to remove trash or recycle containers from service locations once a client has ended service.  The removal of these containers is not done by the regular trash/recycle truck but requires that a different truck is sent out to complete this task.  The removal fee is assessed to help defray the expenses of sending this truck out to remove carts from service locations. Our CSR’s did express this at the time of the original call as well as two follow up calls. Two CSR’s did offer our reason for the cost of the cart removal fees but the client was upset and disconnected the call.   
 
Republic Services takes any clients complaints very serious and want to try to resolve and do what’s right for the client. We supply 1 trash cart to our clients that require our services at no additional monthly charges. We also handle all maintenance of the containers in the duration of services at no additional cost. We understand due the wear and tear of our industry maintenance is required and it is our responsibility to ensure this takes place.
 
We will ensure all charges are credited off Mr. Tim Vaught Republic Services account and the account will reflect a zero balance as the desired settlement requested.  
 
 
If you have any further questions please contact my office at [redacted]

Best regards,
 
 
 
Jenna M[redacted]
Customer Service Manager
Republic Services of IN

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, the sales manager never contacted me, and the reason for the termination of our account is incorrect.  We always complied with the company's request for fill level of the container

Regards,

Please allow me to offer my apologies about this situation.  I have reviewed this account and have discovered errors in the customer’s perception.  This customer was turned to collections for an amount of $145.39.  In addition, $43.61 of collection fees has now been added for a total outstanding balance of $188.99.  I have reached out to our accounting team and reviewed the invoices on this account.  This customer has made payments to multiple invoices in the past.  This would be a legitimate debt for this customer.  Payment was done via check from 06/2010 through 12/2012.  From that point forward all payments were stopped resulting in the account being closed due to non-payment.

However, while researching this situation I came across a partial credit that can be issued to this customer.  A $50.00 container fee was assessed due to the customer’s failure to make the container available for removal from the property.  At a later date a new resident setup service with us utilizing the same container and therefore we are able to transfer responsibility of this container to the new resident.  Mr. [redacted] can expect this credit to be applied to his account shortly.  The remaining balance will need to be paid in order to remove the account from collections.  This will be to cover services rendered.

If you have any further questions please contract my office at [redacted]

Sincerely,

 

Jenna M[redacted]

Customer Service Manager

Republic Services of [redacted]

Connected 3/4 phone. She was to call back. Has not. Sent email with my contact information. CSM spoke to the customer regarding her billing concerns. She stated she ahdn't received any additional invoices, and the container was removed. Therefore has been taken care of.