Rescue Rooter

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated May 22, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond Although we had the opportunity to speak with the customer to gain a better understanding and to offer a resolution of the complaint, the customer has chosen not to accept our offer at this time The customer called us out due to a clog in the main lineWhen our service professional first arrived on November 1, 2016, he notated that there was water damage on the ceiling above where the television satAt that time, the customer signed a “pre-existing damage form” (please see attachment), and we proceeded with the workOn November 6, 2016, we were called back out to address the clogAt this point, we recommended additional work in which the customer declined (please see recommendation sheet in attachment)Per our knowledge, the customer called out another company on November 8, (please see attachment of Roto Rooter invoice)? Apparently, they were able to repair the issue by hydro jetting the lineBecause the customer was not happy with the work that we initially did back on November 1st, we refunded all monies back that she paid us on that initial visitSix months later is when the customer noticed more water damage to the ceilingShe called the other company back out, ? and then called our company back out (please see invoice) Upon our service professional going back out to the property, there was a large hole in the wall that customer states was cut by her husband to stop the leakingWe repaired her toilet, and also sent a water remediation company out (ESR)ESR was able to confirm with us that there was a hole already in the wall cut out by the customerESR was able to do moisture readings and found no indication of a leakESR was also able to verify with us that there were previous problems at this residence even before our company came out initiallyFor customer satisfaction, our company has offered to fix the hole in the ceilingCustomer has declined our offer and advised us via email that she is going to escalate this matter ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-#### ?

Complaint: [redacted] I am rejecting this response because: it is incorrect ARS was notified that I do not agree with the proposal No service agreement, payment slip, or any other paperwork was signed by me consenting to do the work or charge my credit card ARS charged my credit card despite being informed that I do not consent to the work or charges to my credit cardARS was also notified that noone but me is authorized to use the credit card It is also incorrect the ARS claim that my credit card was credited The credit card company informed me that ARS denied to give credit The credit card company issued a new credit card due to fraud ARS has been provided with estimates but they seem not willing to match the price to the estimate provided They just took the price of one of the estimates and added the amount to the price they charged and divided by two to provide us with a new priceThe new price does not truly reflect the value of the work and is way above the average price for this type of work even taking in considerations variables It is my hope for them to issue a credit to my credit card and offer a reasonable price before the decision is made to replace the work with another company and return the heater unit to ARS Sincerely, [redacted]

Kevin did a great job

Mr [redacted] of Rescue Rooter came out yesterday to trouble shoot my tenant's sewer ejector pump problemHe was very professional and did a complete review our entire plumbing system, and provided a quick rundown and upfront estimate for the fixWe have also discussed potential other problems and he contacted his supervisor and shared cellphone photos of our particular situation for further inputI was impressed with his knowledge, attentions to details and careful consideration for all possible issues and alternative solutionsLooking forward to work with him anytime when we have a plumbing problem [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe only resolution offered was an apologyMs [redacted] communicated to me that, she is unsure as to why my urgent plumbing matter was canceled in their system, having been marked as completeShe did offer an apology, while communicating to me, that she wasn't clear on how the specifics of the San Diego location operate It is however inaccurate, and disingenuous at best to state that I declined the appointment, because I was going to go with another service providerThe crux of my complaint is that this company knowingly accepted my urgent plumbing matter, understanding that if not attended to quickly my home may face substainal property damage, but still agreed to accept the appointment, knowing full well they would not be able to get to me in the hour the promisedNothing I have heard thus far disavows me of this notionBeing told that the company is unclear as to why my appointment was canceled, and why they only realized it when I called in more than minutes after they promised they would be at my homeAs this was an emergency, I found another provider that night Despite this company stating they wouldn't be able to get someone out to me before three hours, and I could take or leave my appointment (despite them promising to be at my home an hour earlier) ASR has actually offered nothing in the way of resolutionIf they would like to offer a voucher for future service, or the like, I may consider itAgain, putting a customers home in jeopardy in hopes of squeezing out an extra few dollars, is inexcusableAnd the explanation I have received to date, does nothing to indicate that, there was anything other than that happening in this situation I would caution any Revdex.com user, to carefully consider the type of company that ASR is, before contracting with them to do any workTheir priorities are their bottom line, and not your home, your property, or your convenience Regards, [redacted]

I liked the response to my plumbing problem They were quick to respond Bryan arrived in clean and clearly professional vehicle His appearance and demeanor were friendly and very professional He advised me of the possible solutions to my problems When he began his work he was professional and efficient and finished in a timely manner He cleaned his work area and left the job area as clean as when he arrived

very professionalhighly recommend this team

[redacted] is always helpful and pleasantI like that he does his stinky job with a smile on his face

July 30, 2015Revdex.com of Alaska, Oregon & Western WashingtonRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC (“ARS”) D/B/A Rescue Rooter (“ARS”) has received your email dated July 20, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] .Respectfully, Tracey H [redacted] Corporate Customer Relations Manager

Rescue Rooter is a "Top Notch" company We have been very pleased with their workespecially their Service Technicians, Noel & Oscar The young men were very professional, hard working, neat, clean & tidy Also very polite & any questions we had, they answered them in detail so we could understand some of the more complicated issues Would we recommend them, definitely They, Noel & Oscar are of the best trades people I ever had work for me and believe me I have dealt with many This is an excellent company I highly recommend [redacted]

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated May 16, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-####

May 27, 2015Revdex.com of Alaska, Oregon & Western WashingtonRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A Rescue Rooter (“ARS”) has received your email dated May 17, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us theopportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] .Respectfully, [redacted] Corporate Customer Relations Manager

I had an issue with a bad sewage smell coming through the office restroom floor drain and Vincent along with his associate came in and took care of the problemThey were professional, thorough, and quickI will definitely go to them for any plumbing needs in the future

You can't remove [redacted] from the equation by making trite remarks about "personal issues."? Bottom lineCheck your factsI was not the one that called your company to come.and.snake.the drain[redacted] called you to snake the drain, I wasn't home.Your crew wouldn't do anything until I got there[redacted] took a? loan out to pay for the work.Show me the documents she signed that got her approved for the loan you claim she had the bank take her name off ofExplain why you didn't think it was important enough to tell me about it? Why was it alright for your company to allow [redacted] to "take her name off a loan" then hold me responsible? Why? are you trashing my credit for a default I didn't make? I don't? want anymore B.Sfrom you peopleFIX YOUR MISTAKESDON'T FORCE ME TO GET AN ATTORNEYYOU WON'T PREVAIL

Good afternoon, American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 25, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted] Thank you, [redacted]

Thank you for bringing this matter to our attention and allowing us the opportunity to respondFrom reading the customer’s response, it appears that the customer and her “friend” have personal issues that are unrelated to the work performed by our company on October 14, Our Company would like to stick with the facts pertaining to this complaintPlease see the attachment for the Enerbank loanAs you will see, the customer is listed first as the buyer, and her “friend” is listed second, as the co-buyerAs the buyer and owner of the property, the customer signed a “3-Day Right to Cancel” document (please see attachment) that would have given her days to cancel the workIf you look on the bottom of the same sheet, you will notice that the customer waived her right to cancel and asked us to start the job right awayAs a premiere service company, we were happy to do thatThere is another attachment of a “Mechanics Lien Warning”, which the customer signed acknowledging her responsibility to pay for any services performed by our companyWhile we understand the customer may not be friends with the co-borrower at this time, since the co-borrower took her name off the loan after the work was performed, the property owner and applicant of the loan is held responsible to pay our Company what is dueAlso, I have attached a verification phone call that our customer took part in with a 3rd party before any work was agreed to, in which you will hear Mrs [redacted] agreeing to all work performedThe work has been completed and has passed inspection by the City of Chino Hills, and we are confident that our work was completed per the outline of our contract ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-#### ? ?

American Residential Services, LLC D/B/A ("ARS") has received your email dated May 25, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond Per our Company records, the contract that was entered into on October 14, between the customer and the company has been completed by the Company and inspected by the City of Chino HillsThe inspection of our work was approved on October 16, by the City of Chino HillsWe would like to add that there is a balance of $10,due to our company by the customerOur company mailed the customer a certified letter on November 20, We would also like to add that per City records, the customer has sold the property at least months ago, and therefore, no longer has any rights to the propertyHowever, she is in default of payment to our company for work performed on the above-mentioned date ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-####

We are in receipt of your email dated April 16, regarding the above captioned Complaint [redacted] [redacted] of California, IncD/B/A Rescue Rooter ("ARS") would like to provide an update regarding the above captioned Complaint We contacted Mr [redacted] to gain a better understanding of the ComplaintBased on the feedback provided, we recognize that we had an opportunity to communicate better throug hout the entire service experienceTherefore, we reached an amicable resolution and provided Mr [redacted] with a refund totaling $on April , We appreciate your assistance in resolving this disputeIf you require additional information regarding this Complaint, please contact me directly at [redacted] Respectfully, [redacted] Corporate Customer Relations Analyst

He did a great job and fast

Vincent Gand Edward Bwere friendly and knowledgeableI appreciated the time they took to explain why they recommended certain solutions to my plumbing problems and to offer different options depending on my budgetOverall, this is why I continue to call Rescue Rooter - all their technicians have taken the time to help me understand what they are doing and whyI've been able to take care of simple repairs based on advice I receive, but call them when I know I might do more damage taking the DIY route