Rescue Rooter

American Residential Services, LLC D/B/A ARS/Rescue Rooter
("ARS") has received your email dated May 16, regarding the
above-referenced complaintThank you for bringing this matter to our attention
and allowing us the opportunity to respond
We are currently in communication with the
customer to gain a
better understanding of the Complaint and hope to achieve an amicable
resolution very soon
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this disputeIf you require
additional information regarding this complaint, please contact me directly at
###-###-####

Thank you for bringing this matter to our attention and
allowing us the opportunity to respondFrom reading the customer’s response,
it appears that the customer and her “friend” have personal issues that are unrelated
to the work performed by our company on October 14, Our Company would
like to stick with the facts pertaining to this complaintPlease see the
attachment for the Enerbank loanAs you will see, the customer is listed first
as the buyer, and her “friend” is listed second, as the co-buyerAs the buyer
and owner of the property, the customer signed a “3-Day Right to Cancel” document
(please see attachment) that would have given her days to cancel the workIf
you look on the bottom of the same sheet, you will notice that the customer
waived her right to cancel and asked us to start the job right awayAs a
premiere service company, we were happy to do thatThere is another attachment
of a “Mechanics Lien Warning”, which the customer signed acknowledging her
responsibility to pay for any services performed by our companyWhile we understand
the customer may not be friends with the co-borrower at this time, since the
co-borrower took her name off the loan after the work was performed, the
property owner and applicant of the loan is held responsible to pay our Company
what is dueAlso, I have attached a verification phone call that our customer
took part in with a 3rd party before any work was agreed to, in
which you will hear Mrs*** agreeing to all work performedThe work has
been completed and has passed inspection by the City of Chino Hills, and we are
confident that our work was completed per the outline of our contract
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this disputeIf you require
additional information regarding this complaint, please contact me directly at
###-###-####
?
?

American Residential Services, LLC D/B/A ("ARS") has
received your email dated May 25, regarding the above-referenced
complaintThank you for bringing this matter to our attention and allowing us
the opportunity to respond
Per our Company records, the contract that was entered into
on
October 14, between the customer and the company has been completed by the
Company and inspected by the City of Chino HillsThe inspection of our work was approved on October 16, by the City of Chino HillsWe would like to add that there
is a balance of $10,due to our company by the customerOur company
mailed the customer a certified letter on November 20, We would also like
to add that per City records, the customer has sold the property at least
months ago, and therefore, no longer has any rights to the propertyHowever,
she is in default of payment to our company for work performed on the
above-mentioned date
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this disputeIf you require
additional information regarding this complaint, please contact me directly at
###-###-####
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Initial Business Response /* (4000, 7, 2015/12/22) */
December 22, 2015
Revdex.com of San Francisco Bay Area and Northern Coastal California
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A Rescue Rooter ("ARS") has received your letter dated...

December 15, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with Mr. [redacted] and have reached an amicable resolution with him. A refund was processed, and upon receiving schedule confirmation from Mr. [redacted], we will visit the home for drywall repair.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Lead
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (3000, 5, 2015/12/15) */
Thank you [redacted]-
They said they refunded my $409 yesterday Dec. 14 but I have not seen it hit our account yet. I am still waiting on the wall repair.

very professional. highly recommend this team.

May 28, 2014
Revdex.com Serving Orange County
RE: Revdex.com ID #[redacted]
Customer Relations
965 Ridge Lake Blvd., Suite 201
Memphis, TN 38120-940 1
Phone: (90 1) 27 1-9700
Fax: (901) 27 1-9712
ARS.com
RescueRooter.com
/>
We are in receipt of your email dated May 27, 2014 regarding the above
captioned Complaint. Thank you for bringing this matter to our attention and allowing
us the opportunity to respond .
On May 3, 2013 American Residential Services, LLC D/B/A Rescue Rooter
("ARS") contracted with Mr. [redacted] to cable the main line at the property located at
[redacted]. We provided Mr. [redacted] with a refund
totaling $125 on May 23, 2013 as a gesture of goodwill.
ARS prides itself on providing premier customer service, and appreciates your
assistance in resolving this dispute. If you require additional information regarding this
complaint, please feel free to contact me directly at (855) 289-8903.
Respectfully,
[redacted]
Corporate Customer Relations Analyst

Dear Revdex.com,
This email is to advise you that ARS Rescue Rooter refunded the...

full amount of $3213. On my credit card yesterday. Thank you for your invaluable assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Final Consumer Response /* (2000, 7, 2016/03/21) */
Mrs. [redacted]
The complaint has been taken care of already by the the company. Please redact my complaint.
Respectfully,
[redacted]

Very professional and very knowledgable well manner a great representative of his company! Will use this company and him again !!!!

The response time to our call was prompt, even though it was getting close to evening time. The technician was knowledgeable, friendly, and respectful; he resolved all of our issues in a reasonable time frame and left our home in better condition than when he arrived.

The response time was rapid and pleasant during the troubleshooting and service process.

Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only resolution offered was an apology. Ms. [redacted] communicated to me that, she is unsure as to why my urgent plumbing matter was canceled in their system, having been marked as complete. She did offer an apology, while communicating to me, that she wasn't clear on how the specifics of the San Diego location operate.  It is however inaccurate, and disingenuous at best to state that I declined the appointment, because I was going to go with another service provider. The crux of my complaint is that this company knowingly accepted my urgent plumbing matter, understanding that if not attended to quickly my home may face substainal property damage, but still agreed to accept the appointment, knowing full well they would not be able to get to me in the 1 hour the promised. Nothing I have heard thus far disavows me of this notion. Being told that the company is unclear as to why my appointment was canceled, and why they only realized it when I called in more than 50 minutes after they promised they would be at my home. As this was an emergency, I found another provider that night.  Despite this company stating they wouldn't be able to get someone out to me before three hours, and I could take or leave my appointment (despite them promising to be at my home an hour earlier). 
ASR has actually offered nothing in the way of resolution. If they would like to offer a voucher for future service, or the like, I may consider it. Again, putting a customers home in jeopardy in hopes of squeezing out an extra few dollars, is inexcusable. And the explanation I have received to date, does nothing to indicate that, there was anything other than that happening in this situation. 
I would caution any Revdex.com user, to carefully consider the type of company that ASR is, before contracting with them to do any work. Their priorities are their bottom line, and not your home, your property, or your convenience. 
Regards,
[redacted]

Kevin did a great job.

My installer was Dave C[redacted]. He installed 2 toilettes in our home on 9-12. He was professional, capable in his craft and very personable. I have led a service business for 35 years. If I was not retired, I would try to hire Dave away from you. He is an outstanding tech for your company!

September 4, 2015Revdex.com of Alaska, Oregon & Western WashingtonRE:       Revdex.com ID# [redacted]            [redacted]American Residential Services, LLC (“ARS”) D/B/A Rescue Rooter (“ARS”) has received your email dated August 27, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    Understanding that fraud is a serious accusation, ARS has conducted a thorough audit of Ms. [redacted] concerns.  On July 6, 2015, ARS responded to Mr. [redacted] request for a quote on the installation of a water heater at the [redacted] residence located at [redacted] Bellevue, Washington, 98006.  Mr. [redacted] agreed to ARS’ estimate totaling $10,117.80, including tax, and tendered payment in the amount of $5,058.90 as a down payment. ARS denies that it collected any amount without the “knowledge, consent, or agreement” of the homeowner. ARS acted in good faith by accepting the payment authorized by Mr. [redacted] on the credit card he provided to ARS. We were unaware that Mr. [redacted] had not communicated to Mrs. [redacted] that he made such an agreement with ARS.  However, it is not uncommon for ARS to communicate with only one spouse or homeowner during the course of a project, all with the understanding that the individual contracting with ARS has the authority to do so.  ARS, therefore, commenced work as contracted and completed performance on July 8, 2015. The installation passed plumbing inspection on August 10, 2015. Prior to completing the installation, Mrs. Shaffer requested an itemized receipt for equipment, materials, and services provided by ARS, which was provided on July 9, 2015. Mrs. [redacted] also contacted hercredit card company and reversed the collection of the down payment. As a consequence, ARS has not received payment for the services performed or equipment installed at the [redacted] residence. ARS denies that it engaged in any unfair, fraudulent, or unethical business practices.  ARS contracted with Mr. [redacted] to provide the services specifically requested by Mr. [redacted] when he contacted ARS n July 6.  Indeed, Mr. [redacted] advised ARS that he received a quote from a local competitor that was in excess of the cost ultimately proposed by ARS.  We realize our customers have choices in a competitive marketplace and feel that our quality service guarantees, service professionals, and products set us apart from our competition. However, in the sole interest of customer satisfaction, we would be happy to review quotes or estimates from licensed  contractors to determine whether an additional adjustment to the purchase price might bring us closer to reaching a fair and reasonable resolution in this matter.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact me at[redacted]Respectfully, Tracey H[redacted]Corporate Customer Relations Manager

I had an issue with a bad sewage smell coming through the office restroom floor drain and Vincent along with his associate came in and took care of the problem. They were professional, thorough, and quick. I will definitely go to them for any plumbing needs in the future.

Mr. [redacted] of Rescue Rooter came out yesterday to trouble shoot my tenant's sewer ejector pump problem. He was very professional and did a complete review our entire plumbing system, and provided a quick rundown and upfront estimate for the fix. We have also discussed potential other problems and he contacted his supervisor and shared cellphone photos of our particular situation for further input. I was impressed with his knowledge, attentions to details and careful consideration for all possible issues and alternative solutions. Looking forward to work with him anytime when we have a plumbing problem. [redacted]

American Residential Services, LLC D/B/A Rescue Rooter ("ARS") has received your email dated May 4, 2017, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in the process of trying to reach the...

customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]

I hired Rescue Rooter for a simple drain clog in a washing machine drain line for an on line quote of $88.00. The tech.ran his rooter down the drain pipe. The whole process took less than 15 min. to clear the drain. The tech said that since a clean out access wasn't available the charge, according to his rate book was o250.00 I call that bate and switch. I paid the $250.00 to get rid of the tech. I complained to Rescue Rooter and they said that was their policy..........[redacted]

I liked the response to my plumbing problem. They were quick to respond. Bryan arrived in clean and clearly professional vehicle. His appearance and demeanor were friendly and very professional. He advised me of the possible solutions to my problems. When he began his work he was professional and efficient and finished in a timely manner. He cleaned his work area and left the job area as clean as when he arrived