Rescue Rooter

*** *provided great service at our building!

Final Consumer Response /* (2000, 7, 2016/03/21) */
Mrs***
The complaint has been taken care of already by the the companyPlease redact my complaint
Respectfully,
*** ***

August 30, Revdex.com of San Diego, Orange & Imperial Counties
0.0001pt;">RE: Revdex.com ID# *** *** *** American Residential Services of California, IncD/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 23, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** to gain a better understanding of the Complaint and appreciate him taking the time to share his feedbackWe offered to schedule a new appointment if service was still desiredMr*** declined further assistance informing us he decided to proceed with another service provider. ARS appreciates the opportunity to clarify that we have never performed work for Mr*** or visited his property. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** ***Respectfully submitted, *** *** Corporate Customer Relations Team Leader

Initial Business Response /* (1000, 21, 2014/12/22) */
12/22/
RE: Case #XXXXXXXX
Dear Ms***
In response to your letter dated 11/20/2014, I have spoken with Ms*** relating to her concernsOn 11/24/2014, Ms*** phoned our call center and booked her call for
serviceShe indicated that she wanted to take care of an issue for her daughter in law that her son had not taken care of in a timely mannerOur Call Center Rep took the information needed to schedule her service callOur CSR informed that we did honor discounts senior, military or AAACustomer then indicated that she saw a coupon for $75, CSR informed her that we could honor that coupon for her and that we would notate that for her
Our Technician arrived at Ms***'s home at 2:01pm on 11/14/At this time, customer showed him to the shower valve she was having issues withAfter speaking with the customer and inspecting the valve, our Technician went to his truck to speak with a manager to approve the price of the service, $Our prices are set book prices and are not broken down; the amount of $is the price for the replacement of a shower valve and repair to the hot water valveWe provided Ms*** with her free no obligation estimate of $less her $coupon with a total of $274.00, which was approvedUpon completion of the work; customer did in fact ask to use a credit cardOur technician, at that time did not have the ability to run a credit card payment on site and requested a checkNonetheless, we always accept the form of payment that our customer would like to utilize
As a testament to strive for perfection, we have taken the steps to ensure that this should not occur in the future; by informing our customers of our book prices and accepting the approved form of payment of their choiceIn good faith, we are more than happy to offer a $discount for a future service or repair for Ms***'s
We deeply value Ms***'s relationship with Rescue Rooter and are committed to providing her and all of our customers with the highest level of service simply because our customers deserve the very best
If you have any questions or comments regarding this matter, please feel free to contact me directly
Kind Regards,
*** ***
Customer Service Manager
***@ars.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (4200, 18, 2014/12/22) */
Revdex.com...so did you hear because I never did, nothing but excuses from these peopleI have been reading reviews and have never seen so many negatives, one even from an ex-employee who also stated that there was a 100% guarantee that they did not flaunt and so I wonder do they drag it all out so they don't have to refund disgusted consumers???? I feel a bit vindicated as I hated to complain...this is so not rightIf their pricing is true then no reason not to have it back in a day to the customer to take care of their concerns
*** ***
Dec (days ago)
Reply
to me
***,
I have the information for you and you will receive a formal written explanation along with the Revdex.com to your concerns
Again, I thank you for your patience
Kindly,
*** ***
Dec
Reply
Good Afternoon ***,
It was a pleasure speaking with you todayPursuant to our conversation, I have forwarded your invoice to our Service Manager, ***, for the break down you have requestedI will notify you via email on Monday with the information
I have also requested the tape recording of the scheduling conversation you had with our Call Center to ensure that you were provided with the options and explanations of our discounts available to our customers
Kindly,
Thank you, I don't do phone at all have a hard time with it and appreciate your patience with meI remember her saying about discount and senior discount then I think I asked about the coupon , (phone again and I miss a lot) I don't remember her saying if you use the coupon you can't use a discountI have to see writing so I can see a picture and join up all the dots...a lifetime bit of a problem I'm afraidI was doing this for a surprise for my daughter-in-law, my son procrastinates on doing things around the house and she complains to me and not to him and I just wanted to ease her frustrationLike I said I appreciate your patience...*** ***
*** ***
Dec
Reply
to ***
email sent before Revdex.com complaint thus my going to Revdex.com no reply and sent again to April on Dec 6th
Re: Palm Desert: Rescue Rooter
keepers x
*** ***
Nov Reply
to ***
I don't know who to email and I loathe the phone more than words can say and I don't call and don't answerI was actually going to go through the Revdex.com but thought I would do this firstRight of the bat I want/must say the gentleman who came to the house was very nice indeed, polite and a pleasant chapWhen he first came to the gate he looked like he had come from a war and I asked him if he was having a hard day, he acknowledged and then smiled
As an old gal I was raised being told that a smile of friendship/care should be the first thing the customer sees when you are working
This is a moan and groan and I don't apologize for being a rambler, I am opinionated and I am entitled to my opinion also be aware that I am not plonking this on your desk to ruin your day so please don't let it...just put it down as an old lady trying to 'join up all the dots' so she has a picture before her of what went down
He went into the bathroom and looked around, said something about a stint(?) or something and a bit of other stuff I did not hear or understand properlyThen he said he had to go to his truck and make sure he had the part(S) - plural
then came back with a blank sheet and a total of plus a few odd cents for all the workI cringe but I need it to get it done because it needs doing and I am thinking 'Thank Heavens I have a credit card', I hate using it...but!!!!!!!
Fixes the tub turns the water on and checks the flow from tub I suppose then goes to the wash basin and turns that faucet on and it fills up the toilet, so then he plunges the toilet (asks me for the plunger) some of which goes into the bath tub so he plunges there and I notice and I am sure he had to, dirt came out of that 'round thing' that sits above the bath tub tapsNothing was said about that and the dirt was left in the tub what did not go down the drain and I in all all honesty believe that is a bit sloppy, he did not come in with paper towels and such and I believe he should have just picked that up and put in the trash bucket...a courtesy and one that would be appreciated by each and every homeowner customer who has work done...good manners as well
I went back in the kitchen and he came back a a little bit later pen and paper in handI reminded him about the coupon for and asked him how much it was and he said plus minus the I asked how can that be that was price you gave me for the whole job but you did nothing on the bowl at all, told me it needed a new faucet and we needed to get new valves - for the basin and one for the toilet and we also needed a new shower handle because one broke when removing itIn the beginning as I have already stated he told me he was getting the estimate for 'part(S) he used ONE
It comes to I was told after the couponI had already been informed, by you, that discounts were available, he never offered that up and nowhere did I see that discounts not available with the couponBelieve me, I am a senior, I look a right old bag no denying I am at years of age
I tell him I only have left in my chequing account so I will have to give you a credit cardHe'd rather have a cheque if I wouldn't mind which I came back with, that would leave me only to live on till the 3rd of DecemberIt seems he he didn't bring his slider along and because I don't want to write a cheque will have to call it in and I apologize for that being a problem to him but he should always be prepared
Now I am left with a bunch of papers that I signed that I don't understand what they are for and would have far rather not signed them as they are above my headI also have a bill unreadable that I had to sign...bad!bad!!bad!!!When I go to a grocery store or any store I want to see the name and price clearly of each item on the bill and I expect that from any store or service because I need to join up all the dots and see a picture - clearly
As he left I notice like a big stick-like object at the door I had not seen him bring it in, I think it had orange on it and some type of steel ball, don't have a clue what it was, maybe to unclog the toilet, I don't have a clue but I do know when my daughter-in-law showered the 'gurgle band' played loud and clear in the other bathroom toilet
Again I must say the gentleman who came to the house was very nice indeed, polite and a pleasant chap and this is not anything against him at all...when I can't get a clear picture of what goes on I will sit and let it worry me and writing this gets it off of me a bitI was a born worrier and that is just the way it is
This is with total respect and thank you for reading my moan and groan
*** ***
XXXX-XXXXXX
*** ***
Dec (days ago)
***
I wrote this after I sent that email to that lady in your company as I had realized I did not explain what I meant properly and figured she would point that out, well she never responded and here it stills sits on my desktopI was getting ready to delete it today, clean up my desktop a bit but thought maybe I should send on to you as you might question why I said what I did about the number of parts
I don't always state things properly...but I know what I mean I did wonder since on looking over this invoice why he didn't add this valve he said he used -to the bill
THIS IS WHAT I WROTE...in expecting a response...which I did not get
I thought you probably might wonder why I said part instead of as I realize I did not explain that properly at all and for that I apologize
When he went in to get the price of part(S) he went in with nothing basically and came back out with basically nothing - a blank sheet , nothing on it and gave me the price of or whatever it was
I got the impression, strongly that he didn't want the job, anxious to leave but I needed to get it doneYou don't have to do it, we do this give you an estimate first and you can call us if and when you're ready to do it we will come back out...words to that effect is what I got and probably are expected to be said, but he seemed like if I had declined he would have been a much happier man
I must admit I wondered what estimate he would take back to his job because he had nothing written down at all...but I just wanted to do something for my daughter in law and surprise her with it as it was frustrating her so much...and presumed that was the way you did business and I don't have a clue about charges as I personally have never owned my own home, and after this bill I am very happy about that
That valve was not included in that original part(s) estimate - he had no idea he would need that when he gave me the estimate...that was I think when removing the hot water knob and the knob broke So I did not count that, that was an aside thingSo! Yes although it states parts that one was not in the original estimate when he said he was going to get the price of part(S)
With respect and sorry to be such a nuisance
*** ***
Nov XX XXXX
*** ***
Dec (days ago)
to Better Businessr but no reply at all to this from Revdex.com
Well I wish they would do as they said and get back to me with answers, one way or another, I mean, don't tell me you are going to contact me on Monday and it is now Tuesday and nothing...so how do I handle now, there is basically no reply as yet as I know absolutely no more than I did when I notified youDon't have a clue whatsoever
On Fri, Dec 5, at 3:PM, *** *** wrote:
Good Afternoon ***,
It was a pleasure speaking with you todayPursuant to our conversation, I have forwarded your invoice to our Service Manager, ***, for the break down you have requestedI will notify you via email on Monday with the information
I have no money left due to Christmas gifts for my ever-growing family, I will send in a small donation in January
and put this email from you in my keeper file so I don't lose your address
*** ***
On Tue, Dec 9, at 1:PM, Revdex.com wrote:
Complaint ID#: XXXXXXXX
Business Name: Rescue Rooter
We are glad we were able to assist you in getting a reply from the above companyThe Revdex.com handles over 40,inquiries and 2,complaints each yearThis can only be done with the support of the business and customer communityWithout that support, we would not have been able to handle a complaint like yours
In order that we can continue processing customer complaints like yours, we are asking you for a VOLUNTARY tax deductible donation of up to $to the Revdex.com's foundationThe foundation has been specifically set up to further our complaint handling abilityIf you would like to assist us in our efforts, please send your check to the Revdex.com at W Shaw Ave #107, Fresno CA Please make your check payable to the Revdex.com foundation
Sincerely,\par \par Charlene Paez\par Complaint Specialist\par
*** ***
Dec (days ago)
to me
Good Morning ***,
I did receive the update from my manager late yesterday afternoonIts been rather busy here since the Holiday and I will have this for you by the end of the business day today
Thank you for your continued patience
Kindly,
Final Business Response /* (4000, 29, 2014/12/29) */
When providing cusotmers with their options for repair/replacement, we provide a written estimate of the work which is needed to correct their plumbing concernsWe do not ever provide a customer with a blank invoice to have them signAgain our prices are sold as a package (parts, labor, warranty)I understand that the Mrs*** may be accustomed to a breakdown for services but unfortunately we provide package prices for our serviceThough not completely satisifed; our postions remains the sameAdditionally, our offer of a $discount towards a future service or repair still standsThank you
Final Consumer Response /* (4200, 31, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note the date this was the first time I sent this out to which I got no reply and that is why I contacted Revdex.com insteadI do not appreciate being cast as an untruthful person and if your service men tell you an untruth to cover their mistake then I can doing nothing about that at all
*** ***
Attachments Nov
Reply
to ***
I don't know who to email and I loathe the phone more than words can say and I don't call and don't answerI was actually going to go through the Revdex.com but thought I would do this firstRight of the bat I want/must say the gentleman who came to the house was very nice indeed, polite and a pleasant chapWhen he first came to the gate he looked like he had come from a war and I asked him if he was having a hard day, he acknowledged and then smiled
As an old gal I was raised being told that a smile of friendship/care should be the first thing the customer sees when you are working
This is a moan and groan and I don't apologize for being a rambler, I am opinionated and I am entitled to my opinion also be aware that I am not plonking this on your desk to ruin your day so please don't let it...just put it down as an old lady trying to 'join up all the dots' so she has a picture before her of what went down
He went into the bathroom and looked around, said something about a stint(?) or something and a bit of other stuff I did not hear or understand properlyThen he said he had to go to his truck and make sure he had the part(S) - plural
then came back with a blank sheet and a total of plus a few odd cents for all the workI cringe but I need it to get it done because it needs doing and I am thinking 'Thank Heavens I have a credit card', I hate using it...but!!!!!!!
Fixes the tub turns the water on and checks the flow from tub I suppose then goes to the wash basin and turns that faucet on and it fills up the toilet, so then he plunges the toilet (asks me for the plunger) some of which goes into the bath tub so he plunges there and I notice and I am sure he had to, dirt came out of that 'round thing' that sits above the bath tub tapsNothing was said about that and the dirt was left in the tub what did not go down the drain and I in all all honesty believe that is a bit sloppy, he did not come in with paper towels and such and I believe he should have just picked that up and put in the trash bucket...a courtesy and one that would be appreciated by each and every homeowner customer who has work done...good manners as well
I went back in the kitchen and he came back a a little bit later pen and paper in handI reminded him about the coupon for and asked him how much it was and he said plus minus the I asked how can that be that was price you gave me for the whole job but you did nothing on the bowl at all, told me it needed a new faucet and we needed to get new valves - for the basin and one for the toilet and we also needed a new shower handle because one broke when removing itIn the beginning as I have already stated he told me he was getting the estimate for 'part(S) he used ONE
It comes to I was told after the couponI had already been informed, by you, that discounts were available, he never offered that up and nowhere did I see that discounts not available with the couponBelieve me, I am a senior, I look a right old bag no denying I am at years of age
I tell him I only have left in my chequing account so I will have to give you a credit cardHe'd rather have a cheque if I wouldn't mind which I came back with, that would leave me only to live on till the 3rd of DecemberIt seems he he didn't bring his slider along and because I don't want to write a cheque will have to call it in and I apologize for that being a problem to him but he should always be prepared
Now I am left with a bunch of papers that I signed that I don't understand what they are for and would have far rather not signed them as they are above my headI also have a bill unreadable that I had to sign...bad!bad!!bad!!!When I go to a grocery store or any store I want to see the name and price clearly of each item on the bill and I expect that from any store or service because I need to join up all the dots and see a picture - clearly
As he left I notice like a big stick-like object at the door I had not seen him bring it in, I think it had orange on it and some type of steel ball, don't have a clue what it was, maybe to unclog the toilet, I don't have a clue but I do know when my daughter-in-law showered the 'gurgle band' played loud and clear in the other bathroom toilet
Again I must say the gentleman who came to the house was very nice indeed, polite and a pleasant chap and this is not anything against him at all...when I can't get a clear picture of what goes on I will sit and let it worry me and writing this gets it off of me a bitI was a born worrier and that is just the way it is
This is with total respect and thank you for reading my moan and groan
*** ***
XXXX-XXXXXX
I do believe that it is possible that you hope a customer such as I will eventually give up, go away and say forget it and mark that yes spotWell I can say in all honesty I will never mark that yes spot, I was given a blank to sign and he wrote nothing on at all until sitting at the table after his work was done and I still don't know what I paid for or why I was told this by April Jimenez
on Dec 5th
"Pursuant to our conversation, I have forwarded your invoice to our Service Manager, ***, for the break down you have requestedI will notify you via email on Monday with the information."
If breakdowns not done why would one send to a service manager for a breakdown???????????????
Respectfully
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am in the process of getting everything fixedI hope they will keep their word. Sincerely, *** ***

Called Rescue Rooter to unclog a kitchen drainWhen Ray Rarrived, he was professional, courteous, and friendlyHe went beyond what was expected and did a great jobHighly recommend Ray and Rescue Rooter

To whom it may concern:
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated June 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond
After
researching the customer complaint, ARS would like to share the below events and how we would like to move forward:
On or around May 29, 2017, the customer contacted ARS related to a leak in her floor drain that appeared to be causing flooding in her basementUpon arrival, an ARS technician attempted to cable the lineIn the course of the cabling, the machine had an electrical malfunction and stopped workingThe technician advised the customer that another technician would be out to her home as soon as possibleOn the same day, ARS contacted the customer to send a technician back to the home, but the customer cancelled the service callWe would like to add that the customer was not charged for the 1st visit to her home
On the next day, May 30th, 2017, the customer contacted ARS claiming damage to her pipes in the amount of $This concern was escalated to the General ManagerThe General Manager was able to explain to the customer that it was impossible for our machine to reach the section of pipe that the subsequent company replaced, as our cabling machine could not reach that farThe General Manager explained that this problem likely occurred prior to our first visit to her home, which is likely why she was having the flooding in her home
ARS stands behind the work performed by its employeesAs a company who is committed to ensuring that our customers have a positive experience with each interaction they have with ARS, on June 8, 2017, we offered to cut a check to the customer in the amount of $1806.88, in the sole interest of customer satisfaction
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
Thank you,
** *** *** | Customer Relations Team Lead*** *** *** *** *** *** *** ** ***

*** *** was amazing! Really efficient, professional, and helpful I will continue to recommend and request these guys moving forward

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated May 9, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer
to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-

American Residential Services, LLC D/B/A ARS/Rescue Rooter
("ARS") has received your email dated May 22, regarding the
above-referenced complaintThank you for bringing this matter to our attention
and allowing us the opportunity to respond
Although we had the opportunity to speak with
the customer to
gain a better understanding and to offer a resolution of the complaint, the
customer has chosen not to accept our offer at this time
The customer called us out due to a clog in the main lineWhen
our service professional first arrived on November 1, 2016, he notated that
there was water damage on the ceiling above where the television satAt that
time, the customer signed a “pre-existing damage form” (please see attachment),
and we proceeded with the workOn November 6, 2016, we were called back out to
address the clogAt this point, we recommended additional work in which the
customer declined (please see recommendation sheet in attachment)Per our
knowledge, the customer called out another company on November 8, (please
see attachment of Roto Rooter invoice) Apparently,
they were able to repair the issue by hydro jetting the lineBecause the
customer was not happy with the work that we initially did back on November 1st,
we refunded all monies back that she paid us on that initial visitSix months
later is when the customer noticed more water damage to the ceilingShe called
the other company back out, and then
called our company back out (please see invoice) Upon our service
professional going back out to the property, there was a large hole in the wall
that customer states was cut by her husband to stop the leakingWe repaired
her toilet, and also sent a water remediation company out (ESR)ESR was able
to confirm with us that there was a hole already in the wall cut out by the
customerESR was able to do moisture readings and found no indication of a
leakESR was also able to verify with us that there were previous problems at
this residence even before our company came out initiallyFor customer satisfaction,
our company has offered to fix the hole in the ceilingCustomer has declined
our offer and advised us via email that she is going to escalate this matter
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this disputeIf you require
additional information regarding this complaint, please contact me directly at
###-###-####

Great service from first phone call to the actual unclogging! Spoke with a gentleman on the phone, was very understanding of my problem and reassured me that he'd have me and my family back in business in no timeThat they had all kinds of discounts for senior citizens, triple a, he mentioned quite a few, and we qualified for mostHe said they would call as soon as they had a tech in our areaIn about minutes a woman called, and she said she had a technician finishing a job in Redlands, and would be right overThen the friendliest and most competent technicians cameHe assessed the problem, asked a few questions, in a minutes time he was working on our clogHe was very qualified and really a pleasure to work withVery personableVery trustingIf I ever need work done again, I will definatley call this company again, and request this gentlemanI currently am paid up with another company which you have to have a contract with yearly before they even take your problem down, except every time they come they add so much stuff I don't need I feel I am being taken, so I am just letting that coverage laspeI will never call that company againI will be calling Resue Rooter Good peopleDon't mind paying for good service

We had a good and positive experience with this company and our service tech Frank T*** We would highly recommend this service to anyone and say that the customer will get the service and get the job done the way they want it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The information provide is in error I had two employees of this firm provide me estimatesNeither estimate was written *** provided the first and I gave him the go ahead to do the value replacement It as coordinated with Contol Air and on that day a new employee of your firm showed upHe called me to tell me the price was No written work order was presented nor signed I told him I wanted to speak to his boss on this matter and he told me to call *** Well I called and left a message and no call back I told him to move ahead as it was an emergency for me expecting to discuss the pricing with *** Your firm cost me extra with the other plumbing firm because of schedule issues and your lack of experience with shut off values in the condo group I left my credit card with my son to make payment although still in dispute Copes of work order and day notice to cancel were left however my son says he did not sign them First verbal quote from your firm for values Second quote for values extra reschedule charge from Control Air to handle water shut off that I paid them
BTW I have a neighbor in the same building that used your firm and guess what - same thing first plumber gave one verbal quote 2nd plumber from your firm a higher verbal quote and told the same story I think your license should be suspended.
Regards,
*** ***

Complaint: ***I am rejecting this response because:
select
Rescue Rooter Company installed a condensing tankless gas water heater using deceptive business practicesRescue Rooter presented an agreement on July Only one of the two homeowners signed the agreementThe other homeowner did not agree with the proposed workRescue Rooter decided to proceed without the consent of both ownersThe person who signed the contract has cancer and not doing wellRescue Rooter recommended a water filtration system for the entire house for the tankless heater to last longer according to themRescue rooter reportedly stated, The filtration system is thrown in at no additional costRescue rooter altered the home preexisting pipes to install the water filtration systemThe heater and filtration system installation ended on July 8, as we were unable to provide access to the house for the entire dayWe requested an itemized receipt of the charges for 10,and for the inspection to take placeRescue Rooter refused to provide an itemized receiptRescue Rooter gave us a receipt of labor per hour after we insisted for an itemized receiptThere was no discussion of per hour job prior, during, or after the completion of the workThe contract agreement did not state a rate per hour jobIt is impossible to determine a cost per hour before the completion of the jobThe receipt submitted is inaccurate raising credibility issues and unethical business practicesRescue rooter got wrong gas fitting partsReplacement of the gas fitting parts took extra timeThey insisted in removing the old water heater and stated it was part of the jobRemoving the old tank took additional time, especially with one personThey spent half a day getting things set up for installationWe requested an itemized receipt one more timeThey stated we were not going to get an itemized receiptLabor and Industries found violations by Rescue Rooter regarding the business practice pertaining to our case
We are seeking the following: for this company to stop trying to charge my credit card as it is a fraudulent act and to issue the credit to my credit cardI did not sign a contract agreement, did not agree to the service, or gave the card to them to charge the cardAdditionally I let them know that they are not authorized to place a charge to my cardThe manager Brenda D*** had informed me that the charge was removed from my credit cardLater, I was notified by the credit card company that the company refused to issue a credit to my credit cardfor them to match the price from an estimate obtained from a reputable company (WA energy services) that charges half of what Rescue Rooter is chargingfor them to provide a valid itemized receipt for the chargesfor the return of the heater and water filtration system if they do not agree to adjust the price and without inquiring additional cost.Sincerely,*** ***

Took a long time to get here but was entirely satisfied with the service and the professional way that Jorge took care of business and especially the way that he cleaned up after he was finished the job Would highly recommend them for further work

Excellent service call on December 9th - this was a Home Depot referral, as that is where the (2) new toilets were purchased from The entire post purchase process was well above my expectationI was contacted within hours of purchase to san appointment, and received several updates from the office prior to the technicians arriving to my Palm Desert villaThe service technicians were from the Riverside CA office The lead service technician was Ray R and his apprenticeWith a year old villa, there are always issues when it comes to updates and or replacements Yesterday was no exception to installation issues and or challenges ! Ray faced the many challenges of installation with first class and economical solutionsBoth toilets look fantastic, and we couldn't be happier with the service work - so much so that we are planning to utilize the firm for some further renovation workIn conclusion, this was a first rate experience in every regard All parties involved in this installation process should be recognized in some fashion [more so to Ray and his apprentice]This type of service is clearly the exception to what I have generally grown to accept in the service industry sector as marginal at the best of times - if not awful ! As their logo goes " united by exceptional service" could not be more true Regards,

The phone rep was friendly and knowledgeable Ray Rthe service pro was professional and knew how to fix the problemPrice was half of some of the other bids

Good team thank u!

Kevin did an excellent job in installing our Tankless Water Heater He was quick and efficient Mike did a great job of analyzing what we would need A good experience all around

You can't remove *** from the equation by making trite remarks about "personal issues."? Bottom lineCheck your factsI was not the one that called your company to come.and.snake.the drain.*** called you to snake the drain, I wasn't home.Your crew wouldn't do anything until I got there.*** took a? loan out to pay for the work.Show me the documents she signed that got her approved for the loan you claim she had the bank take her name off ofExplain why you didn't think it was important enough to tell me about it? Why was it alright for your company to allow *** to "take her name off a loan" then hold me responsible? Why? are you trashing my credit for a default I didn't make? I don't? want anymore B.Sfrom you peopleFIX YOUR MISTAKESDON'T FORCE ME TO GET AN ATTORNEYYOU WON'T PREVAIL