Retro Fitness

Review: After I went to the location 3 times to cancel the membership because I moved. I was continued to be billed. In addition, retro also billed me of the annual maintenance fee. I call their main office, I had to cancel my credit card in order to stop the continued billing. I want a reimbursement for November and December, 2014, plus the annual maintenance fee. The total is approximately $70.00Desired Settlement: To receive a check in the amount owed to me.

Consumer

Response:

At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].

Sincerely,

Review: I started going back to college and called the Retro Fitness office that I will be a full time student and would like to cancel my membership. The manager there convinced me to freeze the account so that I can start up again with no problems and that at the time my membership is frozen I would not see any charges. I few months later I was build 30.31, so I called the local gym. I asked for a manager and of course not one to be available. I called many times and finally I get a manager to tell me that he will put the money back to my account. I week later I still have not received my money. I called and called and called no manager available. Finally get a different manager and he tells me I have to come in to request my money back. I told him I had no time to do this, so he told me that he will call me back. Not one call from him. I called the corporate office and they told me that they will have someone call me. Never got a call back from them either. Finally today I call the gym and spoke with a manager and he tells me that the money I was charged I could not get back because it was an annual fee that I will be charged no matter if my account is frozen. That was never explained all this time. So today have to miss school to get there on time to speak with the manager to cancel my membership completely. Not sure what to expect.Desired Settlement: I can't get my money back so I just take the lose.

Business

Response:

All requests regarding membership account are to be presented in person, as club policy. I have spoke to [redacted] regarding his account discrepancy via phone and advised him to come in person so I could investigate any account issues and attempt to come to a resolution. At the club level of Retro Fitness, the annual maintenance fee is a once a year payment assessed either on Dec [redacted] or Aug [redacted] to all Retro Fitness members. This fee is presented upon initiation. Although the information regarding the fee and freeze periods may have been misled, I cancelled out [redacted]'s account immediately as of that date of January [redacted] 2014. I processed the cancellation bypassing our 60 day cancellation policy to compensate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I finally Solved the problem by going in and asking him to close my account, So they did not resolve anything after several times trying to get this resolved I made the decision to cancel. This will not get resolved until I get my money back.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My son is 15 yrs old and I signed him up at the gym six months ago. I was being billed month to month with no problems until I attempted to cancel. My son dropped off the form and then they still charged the annual fee, even though he had not entered there since their fiscal year turnover. They called me multiple times and I explained that I disputed the charge with my credit card company. Today my son told me he got a letter in the mail threatening him with collection and credit bureau reporting. He understands this is an important aspect of adult life and was very upset that his credit could be damaged because of a gym membership which he didn't use the service for and had cancelled. No one over at this place wants to help, they just threaten to send the matter to a collections company.Desired Settlement: I would like them to cease and desist all correspondence and not be sent to collections since their services were never used during the timeframe they are trying to bill me for.

Review: I had been a member with Retro Fitness and my main use was taking Yoga classes and using the tanning beds. I canceled my membership in May and was told by Briana that my last payment would be in June, which was incorrect. I did not budget for this expense and when a payment hit my checking account I called and spoke to Stephon. I gave him my new telephone number and he said that Jessica would get back to me. Jessica did not get back to me so I called again. She explained to me that I was given the wrong information and that she would look into giving me back a refund, I again gave my new telephone number to Jessica. Lo and behold Jessica sent me an email, because for some reason nobody at Retro Fitness knows how to change a phone number in there system. Jessica explained that I could not be given a refund, I accepted her answer and figured that I would just continue to use the tanning bed for the rest of my time.

On Monday 7/** I called and scheduled a time for tanning with Briana. When I got there someone was put in my time slot and I was told by Briana that I was 3 minutes late so she gave my spot away. I have been tanning for two years and never head of this rule. There were times that I had to wait til the whole time of a slot even if the person did not show up. I a disgusted by the way I am being treated. I feel as if the kids at the front desk are being immature and spiteful and now they are hindering my ability to use my membership in the way I want.

I am requesting a FULL REFUND.Desired Settlement: Refund

Business

Response:

Please accept our apology. We assure you, the front desk staff are not spiteful or immature, they would not be employed by us if they were. There are policies and procedures in place they need to adhere to in order to keep things running smoothly for all members. I am happy to ensure your tanning times are met, if your running late, please let us know and we will hold your spot or reschedule for a time that is convenient for you. Please feel free to contact me directly should you have any further concerns. Thank you.

Review: Several months ago due to my lack of utilization of this gym membership I called the location to see If I could cancel my membership. I was told that I was locked into a contract until October 2015 and would not be able to terminate it but a "Do Not Auto Renew" note would be applied to my account so that my account would not be renewed for another year. In the middle of October 2015 I was charged my monthly fee for utilizing the gym which I have not done. I called the gym and spoke to Justin who informed me that he did not see any notes regarding my account and that he would make a note for the managers to review the next day and to follow up regarding why my account was not cancelled and why no note was on my account turning off "auto renew". I was told I would hear back by Friday. When I received no call, I spoke to a representative on October [redacted] and was told that a manager had reviewed my account and made a note that they have no such thing as a "do not auto-renew option" and that if I wanted to cancel my month-to month contract I would have to send a certified letter doing so. NO ONE called me to inform me of this. They also told me that it would take up to 60 days to terminate my contract and I would have to pay the monthly fee the whole time. Their staff is not versed in their policies. If I was aware that no such option existed I would have sent a certified letter informing them of termination of contract well before my renewal day.Desired Settlement: I would like to be refunded for the first months payment for October 2015, and any further payments that are automatically deducted from my checking account while my account is being terminated in these 60 days.

Business

Response:

"AUTOMATIC RENEWAL PROGRAM (Monthly Dues Member): Provided that Member is not in default of this agreement and subject to the terms and conditions hereof, the membership will automatically renew for the rate indicated below. Renewal terms may be cancelled at any time provided a 60-day written notice is delivered to the club's address. It is also understood that the club will not increase the monthly rate above the specified amount below." The above is part of the signed agreement that all members are told verbally upon signing and electronically the moment they sign the agreement. It is clear and concise instructions for the procedures required to cancel the Auto-Renewal or an agreement in full. There is also a very clear reason why we do not do anything over the telephone as we are proud of the notation system we have in place to ensure that adequate evidence is both provided and used correctly for the benefit of members and staff alike. [redacted]'s first noted contact with the club was in Oct, there were no notes to suggest she had contacted the facility previously and if she had she would of been instructed of the correct procedures at that time. With this in mind we will not be refunding any monies based on her obligations to the club and the agreement she signed on joining. A copy of the signed agreement can be provided if required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I completely understand and have knowledge of the policy of the membership agreement. However, no individual can be expected to carry the policy on them at all times and know it verbatim. When I first placed the call early in 2015 (February/March) I was not informed by their staff of this information. It would have been helpful to have heard "Based on the membership agreement, we do not have the ability to stop auto-renewal and in order to cancel your membership you must.....". It is clearly a lack of possibly new employees or those not well trained that there is no mention of this phone call in my records at the facility. During that initial phone call I was transferred and put on hold several times while the employee "researched" my issue and finally informed me that they will put a "do not renew" note on my account. I am not disputing the legal aspects of the membership. I am however deeply disappointed in the way employees are trained and how they keep records and notes. If I was reminded about my obligations as a member I would have followed all stipulations and instructions in the contract on how to cancel the membership when the time for renewal had arrived. However, due to the fact that someone with no knowledge of said contract and policies provided me with the wrong information I am now forced to pay fees that I dont believe I should be paying. Also, upon being told in October that a manager would return my phone call with information regarding my issue, I had to call a week later and was informed that a manager reviewed my issue and made notation but no one bothered to phone me and let me know what I should be doing to resolve this issue. If I had waited for the manager's call I would have had to pay another monthly fee just because the managers did not return my call with this information seeing as how cancelling is time sensitive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In September of 2012 I joined Retro Fitness under the agreement that there was a one year committment and after the first year cancelation was free at any time. On December **, 2013, I entered Retro Fitness to cancel my membership. The woman at the counter gave me a terriblely hard time about cancelling. Finally when we started the proceedure she informed me I will be charged an addition two months of service. I disputed these charges but to no avail. I confirmed three times with the woman that my account would be charged on January [redacted] and Feburary [redacted], ending my committment after those charges. I also ensured I left the establishment with a receipt in which I am still in possession of. Yesterday, March [redacted], Retro Fitness charged my account for another month of membership. I have tried numerous times to contact them and have them reverse the charge but I am always told I will have to wait for a [redacted] to get back to me. I was once told I would have to come in and dispute the charge in person however, I am currently living in Brooklyn, while working full time and going to law school in the evening in Manhattan. I do not have the time to go into their establishment and rightfully claim my funds.Desired Settlement: I would like the payment reimbursed and for this location to be shut down. This is not the first issue I have heard of with this location.

Business

Response:

[redacted]'s account is in a cancelled status with Retro Fitness in [redacted].

She has been issued a refund of $19.99.

This will settle this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised the charges have not yet been reversed on my account. I was promised the refund within 3 business days. It has been almost a week since my contact with Retro Fitness.

Sincerely,

Business

Response:

I've spoken with ABC Financial today, they handle our billing. The refund was processed, please give it till Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and IF the refund is complete by Friday this issue will be resolved. If not I will advise.

Sincerely,

Review: I've called on numerous occasions to cancel my membership and after the 7th or so call I was told to send a letter. I have done that and now its 90 days later and still no cancellation and getting charged. I emailed [redacted] who is the ** and of course no response. I've been to the club twice and I've been a member for over 2 years.Desired Settlement: CANCEL MEMBERSHIP!

Consumer

Response:

At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].

Sincerely,

Review: In February 2014, the card I had on file with the gym expired, at which point I gave them my new card to process charges automatically. After a month I got notice from the company that my card wasn't going through. They asked me to coordinate with my bank to see if it was a problem on their end, which it wasn't, and the amount of money in the account has never been an issue. I tried time after time, maybe 8 or 9 times in total to get them to simply take my card information and process it automatically. I asked them to check with their billing company, I asked them to have someone from the corporate contact me, or even the ** of the location to contact me even one time. I emailed the company through the website, I tried both the local and corporate [redacted] pages, as well as the company [redacted] page, no response. I continued to get notices from [redacted], and I continued to try and get someone from the gym to take action. Through indifference or incompetence it was never resolved. On January [redacted], I received a call from a collection agency regarding this matter. I immediately called the gym to speak with their GM, [redacted] (not sure of spelling). I called her at Noon, 5pm, and again at 9.30pm. Not once dd she return my call, take my call, try to call me back. I cannot express how tired I am of this issue, it has been 11 months to complete one simple task, to no avail.Desired Settlement: Remove the issue from the collection agency, return any and all late fees, send a written notarized letter that there will be no harm done to my credit. I would also like a written apology from the GM of the [redacted]ocation.

Business

Response:

I have spoken with in person and emailed [redacted] several times attempting to correct his billing problem. He had come into the facility and updated his billing with me personally but used the same card that he has been having an issue with. I emailed him asking for a different type of credit or debit card so that we can update and he would not get any more late or service fees. [redacted]'s account was pulled out of collections once he updated and paid his past due balance. I also sent him an email from our billing company explaining exactly the reason why we where not able to collect any funds, please see below;[redacted] will not allow us to reattempt this card,Effective 10-**-14, [redacted] issued notice that if a card is EVER returned with one of the codes listed below, it cannot be reattempted. To do so will result in significant fines to the merchant. The code that [redacted] returned when we made any attempts on this card is 301 – Invalid Account Number. As you can see, that is one of the codes listed below. So we will not be able to bill this card again at all. Below the list of codes, I am also including a screenshot of the returns from our attempts thru the billing system. Currently, [redacted] is the only card brand that has imposed this, but we do speculate that the other cards will impose this restriction soon. When/if that happens, we will code the system not to allow reattempts following one of these return codes just as we have with [redacted].[redacted] Regulation UpdateIn an effort to keep our club owners and their fitness staff abreast of changes in regards to credit and debit card policy and processes, we are sending out this email to notify you of changes that will be implemented with [redacted] on October, [redacted] 2014. [redacted] is rolling out a new regulation regarding reattempts on all Card Not Present (CNP) transactions. This change will affect Card on File, Manual entry and Club Account Submissions. Please take the time to read through, and if you have any questions, please don’t hesitate to contact your [redacted] at ###-###-####.[redacted] – Change to Declined Authorization RulesEffective October **, 2014 if a US merchant initiates an authorization request for a CNP transaction and receives any one of the following decline codes in the authorization response, the merchant must not initiate any additional authorization requests for the same transaction at any time. Continued attempts can result in a $1,000 fine per violation. Decline Codes and Descriptions 303 – Pickup Card301 – Invalid Account Number323 – No Such Issuer304 – Pickup Card – Lost Card304 – Pickup Card – Stolen Card305 – Expired CardIf you obtain an updated expiration date or account number from your customer, you may resubmit the transaction for authorization using the updated account information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been mostly resolved. They still have to send me a signed letter stating that no harm was done to my credit.

Sincerely,

Review: I enrolled for a membership with this gym last year under a $19.99 per month program. For the first several months, they failed to collect even though I had provided debit card information. They suddenly demanded several months payment at once. Because this was due to a clerical error and seemed to be a one time issue, I paid the back dues. Shortly thereafter, the company began billing me $29.99 per month. In person at the beginning of this month, I respectfully requested that they no longer charge me the extra ten dollars. For some reason they were charging for classes that I was not taking. The gentleman at the counter advised that this would be done. The company then attempted to bill my credit card for $29.99. The charge declined and the company attempted to apply a collection fee. I called Retro Fitness to attempt to resolve this, their second clerical error in regard to my account. The woman who answered the phone expressed no interest whatsoever in helping me. On Wednesday, July [redacted] I went to the gym and requested the cancellation of my membership. The gentleman at the counter advised that I would have to pay the late fee for the missed payment as well as all of the payments for the duration of the contract at the $29.99 per month rate. The total came to approximately $175. I emailed them at their address listed on [redacted] advising that I had no intention of paying and also requesting the termination of my membership. I received no reply from the [redacted] gym, but I did get an email from their collection company advising of the past due payment. I emailed them and also sent a certified letter on Monday, 7/** outlining my complaint and my desire to terminate my relationship with the company. The collection company emailed me advising that I would have to go the gym and fill out a form to cancel my membership. I did that this morning at or about 9:30 a.m. The gentleman behind the counter advised that I would have to pay the month's fee plus the late payment fee in order for him to process the cancellation. I asked if that would be the end of my relationship with Retro Fitness of [redacted]. He advised that they had a sixty cancellation policy, so I would be charged for two more months. He did not specify whether this would be at the $19.99 per month or the $29.99 per month fee.Desired Settlement: I want no further interaction with this company. I wish only for them to cancel my membership and void any and all fees and to not report any of this on my credit. At this point, I have been given two different estimates of what cancelling membership would cost. I am concerned that if I accept a settlement then the company may try to back out of it. I am also concerned, given this company's history of mishandling paperwork, that anything I turn in may be lost. I do not want to go their physical address again. I do want my membership canceled without further fuss or paperwork, as they refused to give me membership cancellation paperwork when I took time out of my day to go there and request it.

Business

Response:

The membership has been cancelled and a refund for the classes has been authorized.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I to get personal training from employee [redacted] for 2 session but I was told that it was for 12 sessions after I receive a bill for $40.00 I ask why I was told that I had a agreement but I never krown about it then said that I had to pay from 10 payments I do not were more personal training at this time.Desired Settlement: I just to pay for 2 sessions I receive then had my credit card number I missunsand them it is not fair thank you

Business

Response:

After looking over the contract on file and speaking with the [redacted] for personal training of that gym it is apparent that [redacted] signed his agreement and everything is clearly documented. My [redacted] in that facility clearly remembers not only signing [redacted] up for a personal training agreement but furthermore remembers he was exciting about committing. If [redacted] would like we are willing to come to a resolution by cancelling out any further payments for personal training but we will void out any personal training sessions paid for in place of a cancellation fee. Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This business has charged me for services not provided that I did not utilize. I am not under any contractual obligation to pay for these services as I have never signed a contract. A contractual agreement was fraudulently forged in my name by an employee of the business. I have proof of this. I contacted the business and informed them of this fact and they have terminated the service agreements and no further charges will be accrued. However, they refused to refund previous charges and this is illegal, as I am under no contractual obligation to pay for services not provided.Desired Settlement: A total refund for all previous charges should be made by the business. They have no legal claim to charge me for these services as I have not set foot inside their place of business since Decemeber and am under NO contractual obligation to pay them.

Consumer

Response:

At this time, I have been contacted directly by Retro Fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

There were several correspondences back and forth with Retro Fitness, both over the phone and via email. The owners tried to strong arm me into paying a settlement cancellation fee, which I refused because there is no signed agreement. When they realized they have no way to prove their fraudulent claim and that I was not going to relent, they emailed me saying they would refund me the full amount in three installments. They refunded me the first installment. However, I had already disputed the full amount with [redacted], so they reversed the credited amount. [redacted] advised me not to drop the dispute because if I do, they cannot help me should Retro Fitness decide not to refund me the next two installments. So, as of now they have not refunded me the money and my disputes are pending.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I cancelled my gym membership in February 2014 due to the fact that I moved. When I called to cancel my membership I was told it absolutely had to be done in person. I asked about having paperwork scanned or faxed to me and the women on the phone told me no. The next time I was in my home town (later that month) I went in person to cancel my membership and without scanning my id, asking for my driver’s license or having me sign a single document the women behind the counter took my name and told me that my membership was cancelled but I would be charged an additional 2 months as a cancellation fee. I asked about paperwork she said there was none. I have no recollection of the 2 month fee being agreed to at the time of sign up, the only numbers they want to talk about then is there $0 money down offer and the low rate of $19.99 a month you pay to be a member. Two months came and went, not surprisingly when the 3rd month came (May 2014) I was charged another $19.99 on 5/*. On 5/* I called and asked to have the charge reversed, the women on the phone asked me when I handed in the paperwork. I explained the above scenario and that there was never any paperwork, she said that she will check the notes on my file and if there was anything there she would refund my money but she would call me if this was not the case. I never received any phone call but I was in town visiting family the next day and so I stopped by in person. The women behind the counter stated that there no cancellation processed but she said that she was now able to push it through and that a refund should be in my account within the next 4-5 business days. I thanked her and left. 4-5 business days came and went and I still had no refund. I called again to which the women replied that typically a refund can take up to 8 business days but she would have a [redacted] call me back. I waited another week and never received a call from a [redacted]. I called again for a [redacted] 2-3 more times the first of which I was told again that a note was being left for a [redacted] that was due in by noon. I called around 3 that day and still no [redacted] was present. The next time I called was on 5/** when I was told that my refund had been processed on 5/** and that it would take 3-5 days to process but maybe 1 more due to Memorial Day. I asked what happened when I called on 5/* and showed up 5/** and received no answer. Today 5/** is the [redacted] business day and I still don’t have a refund. I spent 10 minutes on the phone with one of the girls again and her tone was as if she couldn’t believe I was still calling about such a small sum of money. She told me again with severe attitude that I should wait 5 business days, when I pointed out that 3-5 business days passed 3 separate times since my first request for a refund she blamed Memorial Day, my bank and reminded me that the refund had not been processed until 5/**. I asked for any receipt or documentation of the transaction so if it was a bank related issue I could take it up with them and she refused to provide any. She stated several times that I clearly didn't understand what 3-5 business days meant or the fact that banks were closed on Memorial Day. All of which was done in a sarcastic unprofessional tone. I asked why I was lied to and what took 14 days to process a refund of $19.99 and she told me goodbye.

To this day I do not know why I was dragged back to Long Island to cancel my membership or why I was forced to pay an additional 2 (currently 3) months to cancel but the fact that I have called 8-10 times in the last month over money that is rightfully mine I believe that I should be awarded all $59.97 purely out of inconvenience. I can see that I am not the first customer they have done this with and I hope others continue to formally complain. These women (specifically the tall one with black hair) have no place running a business or in a customer facing role. I severely hope that the Retro Fitness corporation looks out for cases like this.Desired Settlement: I would like to receive the $19.99 I am owed for May 2014 as well as the $39.98 I paid for the months of March and April 2014 unless they can provide signed documentation of me agreeing to this cancellation policy.

Review: On 3/**/13 my mother and I joined Retro Fitness gym sometime in the evening. We walked out and agreed we just didn't like the atmosphere so we went to another gym were we again joined. We went BACK to Retro Fitness and spoke to the same person who signed us up and told her we decided against it. She ripped up our contracts and took our keychain scan passes and told us that was it. I continued getting emails from them and called one day asking if it had been canceled that I was still getting emails. I was told "me and my sister run the gym" and it was canceled. I even wrote back to a email from them saying we had quit why were we getting these emails. Today I look at my credit card and bank statement and I'm told it's a year contract how could I cancel it. I explained the story and was told [redacted] will get back to you. I never set foot in the gym except the day we joined! We never went there.Desired Settlement: I want to be refunded the $130.00 I have been billed. I quit. The contract was ripped up. I was told it was taken care of.

Review: I am a member of Retro Fitness gym at [redacted].

There was fraud on my debit card without my knowledge and my bank cancelled the card, and sent me a new one.

Retro Fitness attempted to complete a recurring monthly charge in the interim and it did not go through.

Once I received my new debit card I paid the balance to the gym (two days later).

Retro Fitness is now attempting to charge me a $19.99 fee which they claim is for the attempt to charge the cancelled card. (It is worth noting that this "fee" is almost the same amount as the entire monthly membership - a 100% penalty for something that was out of my control)

Not only is this charge arbitrary and undocumented, but it feels like added insult to the injury of having already dealt with fraud on my account.

I would like the fee waived, along with written notification from Retro Fitness that this issue has been resolved.Desired Settlement: I would like the $19.99 fee waived, along with written notification from Retro Fitness that this issue has been resolved.

Review: My boyfriend and I signed up for memberships in the fall of 2014. In January, we needed to cancel the memberships because we were moving out of state. The process to cancel before the year we were contacted to was to fill out a form, have proof of moving, and to write and sign a letter of cancelation. We did exactly what we were asked and did everything on the same day and told that we would be charged for one more billing cycle and then it would be cancelled. The next billing cycle came and we were charged and we thought that would be the end of it. But it was not. The next month they charged us and I called to complain and they said they would make sure we wouldn't be charged again. The next month and two following we were charged and were not able to speak to a [redacted] or [redacted] about the problem, we were told they would call us. After 5 months and almost 200 dollars later we finally got to speak a manager. He explained that my membership had been cancelled but not my boyfriend's, and that they did not have the paperwork to cancel his. I should remind you we did this on the same day at the same time with the same employee, and my boyfriend and I have a joint bank account. So after their explanation that his paperwork had been "lost", and that it was their fault, they wouldn't reimburse us for their mistake.Desired Settlement: Reimbursement for the months we were charged after we cancelled.

Consumer

Response:

At this time, I have not been contacted by retro fitness regarding complaint ID [redacted].Sincerely,[redacted]

Review: signed my 10 yr old son up for a gym membership. Did not ask for a doctors note. Now I want to cancel membership they are telling me I have to get a doctors note explaining why its to be canceled. When I signed him up for the gym they did not ask for one and now they want one. I have called the gym many times and the [redacted] will not speak to me. I have went in to they gym to speak to the [redacted] and was told that she wont speak to me. I emailed to corporate office and I have not received a response as of yet.Desired Settlement: cancel my childs gym membership ASAP

Consumer

Response:

At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].

Sincerely,

I have not not heard from Retro fitness but the company that handles the collection of the membership dues continues to call me asking me for money. I have a hold on my credit card so that the membership dues is not paid to them. The company that collected the payments is ABC Financial.

Review: I was a member of Retro Fitness of East Meadow for over a year. On November **, 2014, I requested in person that my membership be cancelled. The gym employee supposedly processed this request and gave me a cancellation form as proof of cancellation. In the almost 5 months since I cancelled, the gym continues to charge my credit card. I have called [redacted], the company that bills membership fees on behalf of the club on 6 different occassions, and every time they call the gym but no one is there to assist me. I confronted the gym about this on April **, 2015 and was told none of the [redacted] are in the area and would not be back until Monday. The employee told me that this is common occurance. I also found multiple reviews online from people claiming to have had the same problem. This should be investigated.Desired Settlement: I want the gym to cancel my membership and stop charging me.

Review: I have been trying to correct a billing mistake for several weeks now so I took it upon myself to call the 3rd party billing company [redacted]; come to find out my account was never actually closed when it should have been back in May (which is what they have showing in their [redacted] system – so that is not even the issue). I was told when I cancelled in May that there was a 60 day grace period, which I was fine with. I paid my fees and I thought that was it.

August I was charged the monthly fee ($19.99) + the annual fee ($29.99). I have been speaking with [redacted] the “[redacted]” over at the establishment for three weeks now - come to find out the [redacted] called [redacted] on 8/** to cancel the membership (meanwhile I was cancelled in their system back in May) noting “no additional fees due”. Their policy notes that when a membership is cancelled there is a 60 day grace period - therefore the note "no additional fees due" just confirms that I did actually cancel back in may - which was never the issue, the facility agreed with me that I did in fact cancel back in May. The issue is the refund for August payments.

As of today, there is nothing on the account about the refund of my over charged account. I followed up with [redacted] three additional times since, she told me that the refund takes a few days to process, but when I called the processing center directly, the rep said that was not true – there is nothing noted about a refund and this needs to come from the establishment to process it. ABC processing center went ahead and called the establishment and also sent an e-mail to get to the authorization to process the refund. The lack of professionalism from the management at the Retro Fitness Center in [redacted] is disturbing. This is pretty standard from all the reviews I have been recently reading about the facility and what happens to clients that try and cancel their memberships. The stories across the board are the same for each individual.Desired Settlement: I just want my refund for the August Payments $49.98.

I have never had a problem like this before with any establishment, and I am hoping this is handled.

Consumer

Response:

At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].

Terrible way to construct business, I am not the only one to complain about this issue and this business establishment. Management needs to be contacted and further investigations into the fraud of their customers should be address. For management not to respond to me or even the Revdex.com - something is seriously wrong and should be addressed.

Sincerely,

Review: A few months back, before it renewed, I tried to cancel my gym membership. I called multiple times & the company kept passing me around to different managers who were never "working that day" I cancelled it yet they are charging my credit card every month. I called to have myself removed & again they played the call the other guy routine. I was forced to dispute the charge now they sent me a letter threatening to send me to collections. This is completely unacceptable behavior on their part & must be resolved immediately.Desired Settlement: I want a refund for the months charged & for them to stop harassing me for a service that I am no longer part of.

Review: I signed up for Retro Fitness in May with the understanding that if I chose to move from Brooklyn back to Portland, OR I could cancel my membership easily. When I decided to make the move back to Portland in April a month later they told me I have to give 60 days notice to end my membership. So I sent a letter from my Portland address saying I wanted to cancel my membership. I checked in later and even though they received the letter they said that it had to be sent certified mail, which I was not told in the beginning. Then I sent another letter certified mail, and they received it on May [redacted], but then told me on May [redacted] that I needed to send a change of lease or bill from my new address. So I then scanned a bill from my current address in and thought that would be the end of it. However, they still charged my account up until August, including a new yearly membership fee. So I am looking at backed monthly fees of $20.89 from June, July, August, and a $40 yearly reinstatement fee, which I did not agree to as I had canceled my membership in EARLY april. I have contacted Chase to put a block on my card and to refund these dues. The costumer service representative that was "helping me" was called [redacted], but honestly just made things worse.Desired Settlement: I would like all of my money from my fees from Retro Fitness refunded, as this has been a major headache and wasted much of my time. I already should be getting June-August refunded by Chase but ideally they would refund, March, April, and May due to their lack of responsiveness to my canceling the membership and to make up for my time that I spent dealing with their fraudulent charges.

Thank you

Business

Response:

In response to complaint [redacted] the terms of the clients contract clearly states "you must send a 60 day written notice to cancel your membership agreement." The postmarked date begins the 60 day period. Clients are responsible for any payment during that 60 day period. Further, if the reason for the cancellation is the clients move to a new location along with the certified letter documentation, such as a signed lease agreement or a utility bill with the persons name and current address. We received a non certified cancellation from this client in April 2013, we received a second that was certified on May *, 2013. The May [redacted] letter did not include valid proof of new address. Upon discussion we informed client we would honor her second letter dated May [redacted] upon proof of change of address.