Revitaline Skin

I used this companies website to order a "free" trial of two of their productsI supplied my credit card information to pay for shipping and handling I never authorized further use of my accountAfter receiving an e-mail informing me that more products were being shipped, I immediately requested that the shipment be cancelled and that my name be removed from their list of customersThey agreed to this but informed me that my "free" trial was no longer free but would be very close to $They claimed a policy that required the products be returned within days of the order being placed An extremely tight turn around if the policy was knownThis morning I received another email saying my products have been shipped This prompted me to review the original website to see if I had missed the day policy I had not The only mention of return is ridiculous day policy in which unsatisfactory unopened products can be returnedA claim which could never be met as the two thi

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 03/15/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/29/$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 03/29/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service also provided the customer with a courtesy refund, $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience,thus we will be providing the remaining refund $for the Skin Cream and $for the Eye Serum.Here are the refund confirmations:$Trans ID:*** dated 04/11/ $44.05Trans ID:*** dated 04/11/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I ordered a product online with a day trial basis First of all, I wanted one product When I proceeded to check out, the system asked if I wanted to try another product also I could not around this to get to t he check out without saying yes No way to click no thank you on the prompts I completed transaction, frustrated, but there was no other way to complete transaction and shipping I did not receive the products until several days after I had ordered them I was charged on on my bank card the full amount of the product ($175.94) and the day trial was not over When I spoke with a customer service agent, they informed me that the day trial began the day I ordered the product I asked how could a trial begin when I had not received product They said it was in the terms and conditions I never saw these terms and conditions when I ordered product I asked for a full refund and was told they could not do this, but would give me a 35% discount refund I stoppe

I was looking at ordering a face cream It was a free trial for days offer I went through the steps of name, address and billing info I was waiting for the terms and conditions and never could find them When I got to the screen that said complete your order I exited the program because I didn't want to order it without knowing the terms and conditions In a couple of hours I received an email stating my order was complete I immediately emailed them back and stated I did not want this product to cancel my request and that I had not completed the process of ordering it After I got home I called them and they stated that the order had already been shipped and they could cancel the order and refund my money but I would have to pay to ship it back I asked them how this could happen when I did not complete this order and she stated well you must have clicked on a box, which I did not I do not feel like I should have to pay to ship this product back I never got to see the

I did a trial for Revitaline skinI tried to cancel before the trial endedWas told that I could not or would have to pay to return the product and be charged $ I told them I would wait until the full trial endedThe product doesn't not work and was displeasedWhen I tried again to cancel when the trial ended I was told I could not and they would extend my trial for monthI called back on 8/16/and spoke with LaurenAgain they refused to let me cancel and said I had to wait another month I called again on 9/18/to cancelSpoke with Kyra and she finally canceled but will not accept the product back into their warehouse and will only give me 75% of money back I told her I would only accept 100% of my money back which is Kyra stated she could and would not do this

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge
the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products the Revitaline Skin on a day trial basis back on 03/23/and paid the shipping and handling fee $4.97.Customer contacted our Customer Service the same day requesting the order be stopped,however due to our high volume of orders we are unable to stop an order once placeWhich is why we inform our customers online to order carefully.Our Customer service informed the customer to call us once receiving for assistance on returning the productHowever customer has yet to contact us back regarding the return, regardless we feel our customer’s concern and will be issuing a refund of the $charged on 03/23/.Here is the refund confirmations: $Trans ID:*** dated 05/11/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a day trial basis back on 03/29/and paid the shipping and handling fees of $and $The trial expired on 04/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/22/$for the Revitaline Skin and $for the Revitaline Eye.Customer had contacted our Customer Service on 04/22/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 75% courtesy refund of $for the Revitaline Skin and a 75% courtesy refund of $for the Revitaline Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Revitaline Skin and $for the Revitaline Eye charged on 04/22/Here are the refund confirmations:$Check Refund dated 08/23/2016. $Trans ID: 3084435490 dated 08/23/2016.Refunds should reflect on customer’s account within to business daysCheck refunds take up to days for the customer to receivePlease relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a day trial basis back on 04/03/and paid the shipping and handling fees of $and $The trial expired on 04/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/17/$for the Revitaline Skin and $for the Revitaline Eye.Customer contacted our Customer Service on 04/18/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 04/17/for Revitaline Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 04/17/for Revitaline Eye in the amount of $Here are the refund confirmations:$Trans ID:*** dated 08/23/2016. $Trans ID:*** dated 08/23/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To
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Thank you for mediating this consumer complaint from our customer, Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye ) on a day trial basis back on 05/19/and paid the shipping and handling fees of $and $The trial expired on 06/02/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Revitaline Skin and $for the Revitaline Eye Customer had contacted our Customer Service on 06/03/and requested for the subscription to be cancelledWhich we immediately granted the request and cancelled the account.Customer was also issued a 35% refund $ for the Revitaline Skin and $for the Revitaline Eye which the customer accepted .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges made on 06/02/for any misunderstanding when placing the order.$for the Revitaline Skin and $for the Revitaline Eye .Here are the refund confirmations:
$Trans ID:*** dated 06/15/$Trans ID:*** dated 06/15/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I clicked on a trial product and paid for the trial product, then my account was charged $and $89.97, I already paid for the product in the amount of $and $4.97, I called the company directly and requested a full refund, they offered me a 35% refund, then a 50% refund, then a 75% refund, I told them I would just dispute it with my bank, he said if you hang up, you will not receive a refund at all, I was so frustrated, I was like refund the 75% and I will dispute the rest with my bankI want the full refund in my account, I already paid the price for the product previously before receiving the product, I have not received any additional products in the mail, and I would like a full refund in the amount of $and 89.97, I asked to speak to a supervisor, I was transferred to someone else whom I thought was a supervisor and then the guy ended up saying he was an agent, when I indicated I was supposed to be speaking to a supervisor he tried saying he was a supervisor, he sai

On May 20, 2016, I purchased skin care products online from Revitaline Skin It was a FREE offer, I just had to pay shipping costs that were $& $ It was a very short form to fill out and I do not remember ANY mention of the fact that I had to send back the product and cancel within days I always am careful to check for any such claims! Apparently, it was either non existent or hidden somewhere! The full regular price of the product was also not mentioned on the form
I didn't even receive the product until May 27th, days after my account was charged the shipping charges
Unbeknownst to me, my account was charged the full amount of both products on June 3rd, just days after I received the product! These charges were $& $ There was no email letting me know of these charges, as they probably do this to get another chance the next month to charge there exorbitant fees for a jar of cream!
Today I got an email saying I have been ch

I did not authorize this company to take dollars from my bank accountI didn't receive anything from this company I called them to ask for my refund/money back and the man on the phone said "no" then hung up on meI called back, asked for supervisor, another man laughed at me then said they are not availableI did dispute this transaction but because they stole my information my bank won't helpI lost my job weeks agoThis transaction from this company I didn't sign up for, has put my bank account more than negative I can't fix itThis company is fraudI don't know how to get my money I didn't authorize this company backPlease help

When I was paying one of my monthly bills they a window popped up stating I was eligible for a free gift, all I had to pay was the shipping charge I know stupid huh, anyway I picked a gift and paid the shipping, I never left the bill paying site I was on Time warner cable Now I am being charged bucks they said on their website it states that I must cancel within days I never went to their website..I did not even know it was a day trial I just thought I was getting this gift, there were several things that you could pick from and they only had of the the facial creams left with eye serum so I choose thatNowhere did it say I would be billed in days for I have put a stop payment on one of the charges for and I want a complete refund of the the other charge that supposed they said is on my account but I have yet to see it the customer service was terrible, they hung up on my daughter and then I guess they thought they had put her on hold and w

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** ***:
id="docs-internal-guid-24446b5a-76f5-e6bb-567a-bac9ad20bd9d">Thank you for mediating this consumer complaint from our customer, Case Number: *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our product the Revitaline Skin on a day trial basis back on 07/16/and paid the shipping and handling fee of $The trial was set to expire on 07/30/2016.However, the customer contact customer service on 07/2/1/and was given an extension; therefore, making the new trial expiration date on 09/17/Due to the fact that the customer didn’t cancel within the extension period they were charged $for the original shipmentCustomer contacted our Customer Service on 09/18/and requested for her subscription to be cancelled, which we didCustomer then requested a refundOur customer service had issued a full refund in the amount of $charged on 09/17/for the Revitaline SkinHere is the refund confirmation:
$Trans ID:*** dated 09/18/
Please relay this information to our customer and feel free to let us know should you have further questions

ReVitaline advertised free trial products and I ordered free trial eye cream and skin complex cream on line
During on line order, I don't recall agreeing any further charges and believed it was free trial products
I ordered the free trial on April On April on Sunday, the company charged me $for complex cream and $for eye cream I called the company right away next day requesting refund for the charges
they said I agreed subscription by not calling earlier the customer rep said I had to call with days
I told them I wasn't aware they were going to charge any further and the trial products are samples there is no way the company can charge me that much I have since exchanged many emails to the company but not able to resolve this I believe the company is scamming people

I found an ad on Facebook said sample for low price to try Figure try out well what I didn't realize I got signed up for a monthly bill and the product ended up on my credit with the trial charge and not weeks later charge I got charged over dollars for a product that clearly didn't work and when I called they told me the tiny message I should've of saw and that would protect themThey used Christy Brinkley and DrOz to advertise so it looks so real Awful product and I am embarrassed to have fallen for their scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a day trial basis back on 06/04/and paid the shipping and handling fees of $and $The trial expired on 06/18/ and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/18/, $for the Revitaline Skin and $ for the Revitaline Eye.Due to no cancellation the autoship program took effectThe following month on 07/18/the customer was charged again for both products$for the Revitaline Skin and $for the Revitaline Eye and two more bottles were shipped outCustomer contacted our Customer Service on 07/18/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing refunds for the charges on 07/18/$for Revitaline Skin and $for the Revitaline Eye.Here are the refund confirmations:$Trans ID: *** dated 08/09/ $Trans ID: *** dated 08/09/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

My mother purchased a free trial of two skincare products from the Revitaline Skin website (www.revitalineskin.com) The web ad said she would be charged for shipping only (charges of $and $5.95, one for each product) I read the terms and conditions carefully and discovered that the "free trial" order had be cancelled within days to "avoid the purchase price." Failure to cancel also meant automatic enrollment in a monthly subscription for each product ($each plus s/h)
On behalf of my mother, I called to cancel and was told she'd received a 30-day supply of each product, that the offer was for a 14-day free trial, and therefore they would charge her credit card for the remaining days for each product ($each; $total) There was no option to return the product Only after I threatened to call the credit card issuer did they agree not to make any further charges to my mother's card If my 82-year-old mother had been on the phone herself she would have agreed to pay the $they demanded for cancellation If you experience the same scam with these people, threaten to notify the FTC, Revdex.com, and your credit card company They will almost certainly refund your money
This company is operating similar scams from the same P.Oaddress, including Dermessence and Nouveau Skin Care
Full text of terms and conditions: I agree to the Terms & Conditions & Privacy PolicyBy ordering a trial you will be sent a day supply of the product and charged only for shipping ($USD)If you feel the product is not for you, cancel within (10+S&H) days from the order date, to avoid the purchase price ($USD) and enrollment in the auto-shipment program which sends you a month supply every days and charge you for the same purchase price of $To cancel anytime simply contact customer service at 888-880-