Revitaline Skin

I found an ad on Facebook said sample for low price to try Figure try out well what I didn't realize I got signed up for a monthly bill and the product ended up on my credit with the trial charge and not weeks later charge I got charged over dollars for a product that clearly didn't work and when I called they told me the tiny message I should've of saw and that would protect themThey used Christy Brinkley and DrOz to advertise so it looks so real Awful product and I am embarrassed to have fallen for their scam

To *** ***:

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Revitaline Skin and the
Revitaline Eye) on a day trial basis back on 06/04/and paid the shipping and handling fees of $and $The trial expired on 06/18/ and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/18/, $for the Revitaline Skin and $ for the Revitaline Eye.Due to no cancellation the autoship program took effectThe following month on 07/18/the customer was charged again for both products$for the Revitaline Skin and $for the Revitaline Eye and two more bottles were shipped out
Customer contacted our Customer Service on 07/18/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing refunds for the charges on 07/18/$for Revitaline Skin and $for the Revitaline Eye.Here are the refund confirmations:
$Trans ID: *** dated 08/09/
$Trans ID: *** dated 08/09/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have read the response and accepted. However, I did not sees anywhere that statedThe day trial started immediately when you ordered the product. How could you try it fir days when you had t received it yetThis should be clearly stated for future consumers
Regards,
*** ***

To  [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, we have refunded the customer in the amount of $89.97, which was the desired amount. Here is the refund confirmation:$89.97 Trans ID:[redacted] dated  09/18/2016. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a 14 day trial basis back on 03/29/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 04/22/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/22/2016 $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye.Customer had contacted our Customer Service on 04/22/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 75% courtesy refund of $67.46 for the Revitaline Skin and a 75% courtesy refund of $64.47 for the Revitaline Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $22.51 for the Revitaline Skin and $21.50 for the Revitaline Eye charged on 04/22/2016. Here are the refund confirmations:$22.51 Check Refund dated 08/23/2016. $21.50 Trans ID: 3084435490 dated 08/23/2016.Refunds should reflect on customer’s account within 3 to 5 business days. Check refunds take up to 30 days for the customer to receive. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have read the response and accepted.  However, I did not sees anywhere that stated. The 14 day trial started immediately when you ordered the product.  How could you try it fir 14 days when you had t received it yet. This should be clearly stated for future consumers.
Regards,
[redacted]

**  [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Revitaline Skin on a 14 day trial basis back on 07/16/2016 and paid the shipping and handling fee of  $4.97. The trial was set to expire on 07/30/2016.However, the customer contact customer service on 07/2/1/2016 and was given an extension; therefore, making the new trial expiration date on 09/17/2016. Due to the fact that the customer didn’t cancel within the extension period they were charged $89.97 for the original shipment.Customer contacted our Customer Service on 09/18/2016 and requested for her subscription to be cancelled, which we did. Customer then requested a refund. Our customer service had issued a full refund in the amount of $89.97 charged on 09/17/2016 for the Revitaline Skin. Here is the refund confirmation:  $89.97 Trans ID:[redacted] dated  09/18/2016. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a 14 day trial basis back on 04/16/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 04/30/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/30/2016 $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye.Customer contacted our Customer Service on 04/30/2016 and requested for the subscription to be cancelled, which we did. Customer then requested a refund. Our customer service issued a full refund for the charge on 4/30/2016 in the amount of $89.97 for the Revitaline Skin and a full refund of $85.97 for the Revitaline Eye charged on 04/30/2016. Here are the refund confirmations:$89.97: [redacted] Dated 04/30/2016$85.97: [redacted] Dated 04/30/2016Please relay this information to our customer and feel free to let us know should you have further questions.

I ordered a "trial sample" from this company online and agreed to pay shipping fee. The amount of $5.97 and $4.97 was deducted from my account on that day. On the same day, there was an attempt to deduct an additional $24 and change. My bank flagged this as a fraudulent transaction and froze my account for 1 week. The bank ended up denying payment. 12 days later I noticed my checking balance dwindling. 2 more charges in the amounts of $85.97 and $89.97 had been deducted from my account!
I reported these charges to my bank's fraud department and called the toll free number listed on my bank statement to ask for reimbursement and a cease and desist on charging random amounts of money to my checking account. The service rep was argumentative and stated that I had been offered a 14 trial period after which I would begin receiving monthly supplies and be automatically billed because by accepting the "free trial" and not canceling the order I agreed to their terms. They did not wait 14 days to begin charging these large amounts against my account. The service rep did finally agree to credit the most recent two charges. My bank has also agreed to block this company future access to my account in addition to opening an investigation. It has not been 14 days and they are already billing for products I haven't received. To be clear, I did receive the samples, however, did not open the envelope and offered to return the unopened package to them. They do not accept returns. DO NOT ORDER THIS PRODUCT ON LINE FROM THIS COMPANY. I don't know if it's a good product but no company should auto bill $90 per month per product without being very clear up front AND before the "trial period" has expired (also the $24+ charge the day I ordered the "free trial" - what's the explanation for that?). Be warned. If you want to buy this product, check out Amazon or a reputable seller.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our...

customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a 14 day trial basis back on 04/16/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 04/30/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/30/2016 $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye.Customer contacted our Customer Service on 04/30/2016 and requested for the subscription to be cancelled, which we did. Customer then requested a refund. Our customer service issued a full refund for the charge on 4/30/2016 in the amount of $89.97 for the Revitaline Skin and a full refund of $85.97 for the Revitaline Eye charged on 04/30/2016. Here are the refund confirmations:$89.97: [redacted] Dated 04/30/2016$85.97: [redacted] Dated 04/30/2016Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye ) on a 14 day trial basis back on 05/19/2016 and paid the shipping and handling fees of  $5.97 and $4.97. The trial expired on 06/02/2016 and due to the fact that the customer didn’t cancel they were charged for the original shipments $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye .Customer had contacted our Customer Service on 06/03/2016 and requested for the subscription to be cancelled. Which we immediately granted the request and cancelled the account.Customer was also issued a 35% refund $31.49  for the Revitaline Skin and $30.09 for the Revitaline Eye which the customer accepted .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges made on 06/02/2016 for any misunderstanding when placing the order.$58.48 for the Revitaline Skin and $55.88 for the Revitaline Eye .Here are the refund confirmations:$58.48 Trans ID:[redacted] dated 06/15/2016$55.88 Trans ID:[redacted] dated 06/15/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I ordered a 14 day trial. Order was to arrive in 2-5 days. Ordered on Saturday recieved in the mail on Tuesday. Noticed two transaction on my bank account in the amounts of 89.97 and 85.97 on the 11th day after receiving the product. Called customer service to ask why charged it had not been 14days. They would not refund money and was told trial started on the 16th. After complaining was put on hold woman returned said they would refund 35% of money back. Rude customer service. Didn't receive full 14 day trial. Scammed out of 200.00 total including initial money to try product for the 14 days!

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products the Revitaline Skin on a 14 day trial basis back on 03/23/2016 and paid the shipping and handling fee $4.97.Customer contacted our Customer Service the same day requesting the order be stopped,however due to our high volume of orders we are unable to stop an order once place. Which is why we inform our customers online to order carefully.Our Customer service informed the customer to call us once receiving for assistance on returning the product. However customer has yet to contact us back regarding the return, regardless we feel our customer’s concern and will be issuing a refund of the $4.97 charged on 03/23/2016 .Here is the refund confirmations: $4.97 Trans ID:[redacted] dated 05/11/2016Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To  [redacted]:
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, we have refunded the customer in the amount of $89.97, which was the desired amount. Here is the refund confirmation:
$89.97 Trans ID:[redacted] dated  09/18/2016.
Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

To [redacted]:

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a 14 day trial basis back on 08/20/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 09/03/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/03/2016 $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye.
Customer had contacted our Customer Service on 09/06/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the full refund of $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye charged on 09/03/2016. Here are the refund confirmations:
$89.97 Trans ID:[redacted] dated 09/23/2016.   
$85.97 Trans ID:[redacted] dated 09/23/2016.       
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I ordered this product on April 9th,2016 and was told by this company that I had a 14 day trial period that started the day that I ordered the product. I don't understand how a company gives you those days to try the product but what you really get is 10 days to try it. I am out of town for my sister's funeral when I find out they went into my account and taken money out for 2 products instead of one. Yes I ordered both product with the thinking that it was going to be one charge for the both. To my surprise the charge was 89.97 and 85.97 which I was charged $108 overdraft fees. The customer service lady was like oh well there is nothing I can do and they tried to get the money after 13 days after ordering and would not give me back my money. If you don't want to be caught off balance with this company WARNING DO NOT BUY FROM THIS COMPANY. This is how they scam you, when they offer the other product.

I'm a elderly woman and this product is awful. I called one day late and they took out $89.98 out of my account, this free trial isn't free, u pay for the one that was already shipped to you. So I would like the elderly to beware of these freel trials.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a 14 day trial basis back on 05/19/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 06/02/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/02/2016 $89.97 for the Revitaline Skin and $85.97 for the Revitaline Eye. Due to no cancellation the autoship program took effect. The following month on 07/02/2016 the customer was charged in the amount of $94.94 for the Revitaline Skin and $91.94 for the Revitaline Eye and was sent a new shipment of the products. Customer contacted our Customer Service on 07/02/2016 and requested for the subscription to be cancelled, which we did. Customer then requested a refund.Our Customer Service had issued a full for the charge on 07/02/2016 in the amount of $94.94 for the Revitaline Skin. We also issued a full refund for the charge on 07/02/2016 in the amount of $91.90 for the Revitaline Eye. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/02/2016 for the Revitaline Skin in the amount of $89.97 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 06/02/2016 for the Revitaline Eye in the amount of $85.97. Here are the refund confirmations:$89.97 Trans ID:[redacted] dated 08/10/2016. $85.97 Trans ID:[redacted] dated 08/10/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.**
[redacted]Customer [email protected]{#HS:242278145-54760#}