The movers shattered and broke my downstairs house window while moving furniture and offered me $cash to fix itUnacceptable! While unloading boxes and furniture into my new home, the movers shattered and broke my 1st floor windowI took photos and asked them what we will do to remedy this situation, they offered to pay me $cash to just forget about itAre you kidding me?! A brand new window does not cost thirty dollars, they are expensiveI emailed the company and nobody responded to my claim photosThen I called and the woman on the phone was nasty and siad the company is not responsible for brokeWindows and that I should have accepted a verbal agreement with the driver to take $This is unprofessional and unacceptableMy child is touching broken glass and I had to buy wood to cover the entire window and protect my familyMenawhile this awful company told me to call a lawyer and hung up on me
The move is about 5-hour driveAggressive but inaccurate sales associate, substandard servicesTakes almost days to deliver On December 18th , I received a phone call and text from his company, and confirmed a morning picked upOn December 19th morning, no mover showed upI was stood up againRamon from Rolls Trans Group LLC ( ***@rollsvanlines.com) called me and told me the movers would come afternoonI worked for the second shiftIt was my last at my working company, and we were short staffedI had to call my supervisor to come late for their mistakesWhenever I told him what happened to me, he would tell me that my case was transferred to him on this dayHe knew nothing beforeHe told me he was the person who was responsible for my move, just as Paul and David told me beforeThe movers finally came at around 4:The trunk was half fullThey had to get everything out to rearrange my stuffThey used 2-hours to do all thisI told the movers that I wants t
Have not resolved my complaint for my damaged itemsMy claim was filed June Hired moving company to move me on June 5, I paid $for the servicesI used the company in when they were Green Line Moving Company I hired movers to move (1) in tv , dressers, beds, nightstands, bags, jewelry armoire, small glass table, plastic totes I was doing a local move less than miles and it took men over hours to move the itemsOne mover kept disappearing; I have him on video twiceOne time sleeping and the other time taking a minute cigarette breakI was told by one of the representatives, if they work over a certain amount of hours they are entitled to breaks I told her not on moneyThey are unprofessionalThe service was absolutely horrible They broke my $headboard, nightstand, inch tv (that they wrapped), and jewelry armoire (that they wrapped)They actually hid the jewelry armoire in the closet and I didn't see it until later afte
Lost my stuff and it had been months but I did not see any decision about my stuffsCall them multiple time and sent email many time but no update Company is full of cheatersFirst on quote time they qouted less amount and when they get my stuff they charged me $more and deliver less itemsThey lost my TV and many kitchen itemsNow it has been months but no update after my many attempt to call them and emailPlease take such strict action for such companies who looted our money
Not reimbursed for broken glass shelf On 11/20/I filed a damage report to ROLLS VAN LINES claims SULPHUR SPRINGS RD SUITEBALTIMORE, MD I mailed out claims in 12/12/Since then I have not been reimbursed like they promised me $for a broken glass shelf for my china cabinetThey packed glass shelves together without any padding in between them one shelf was unbroken the other shattered I have tried several times to reach them by e mail and I am getting no responseI called the moving co which said the claims dept has no phone number and all complaints should be e mailed or mailed which I have doneand still no responseI have saved a letter from them on my e mail that they will reimburse me $I am still waiting for check
advertising and unfulfilled services I was quoted a moving service from Athens, GA to Beaverton, OR through EZ-Moving Van Lines on October 2017, which is a broker company that then coordinated my moving service with Rolls Van LinesI was explained that my delivery would be made from to days after pickup datePickup date was scheduled for October 2017, I was told the driver would contact me in the morning to schedule the timeI waited until 10am and called, the operator told me he would contact the driver and call me back, kept waiting and after two hours I called back, a different operator said that he had heard the other operator talk to the driver and that my pickup time was estimated to be around 5-6pm, but he never called me to let me knowThen 5pm comes and no contact from the driver, I call again and the operator says that he will call the driver and tell him to call meWhen the driver finally calls, he said that he was busy and that he would be arriving be
Overcharges for moving items, items lost and damagedCustomer service complaint We moved from overseas on 7/All items were left in a storage packaged in Virginia from December to July The estimate for the moving to Florida received was $considering the cubic feet calculated by the time of the inventoryWe ended up being charged $which included for exact day delivery because the items where promised for exact delivery on 7/and on the 2th we got the news they didn't have an exact day and if we wanted for the 9th we had to pay extra moneyIt supposed to be like that because the truck will carry only our itemsWe paid and the move never got here on the 9th as promised, reason why we disputed that amount to the credit card that was chargedThe lady who handled all this situation was extremely rude but she reassured we will have our items on that date, reason why we decided to go ahead and pay, We rented the apartment to occupy on the 9th and the items g
Rolls Van Lines never completed its work, is responsible through negligence for significant damage to my property, and is not answering emails Rolls Van Lines was hired to move the entire content of my home at [redacted] MD, to my second home at [redacted] , CO, The movers damaged my house in MD, leaving deep gouges in the hardwood floor when they packaged our grand pianoDamage repair is estimated at US1, The moving company subcontracted the transport and delivery to an independent contractorThat was not part of contract and the mishandling of the property by the subcontractor is the full responsibility of Rolls Van Lines Rolls Van Lines or the subcontractor misplaced some goods that never arrived at my Colorado homeLosses for these items are valued at US$2,They include a large round mirror (US$350), a unique oil painting (US$1,200), a Miele vacuum cleaner (US$450), parts of a queen-sized bed that is now unu
A claim was filed for damaged and missing items The claim was never acknowledged nor settled On October 1, We were assigned this moving company by Paul S [redacted] in Florida @ [redacted] Job # [redacted] We had no idea how using a moving service worked For us we googled moving companies and Paul was very friendly and gave us usable information We chose to go with himLittle did we know he was a broker He put us with Rolls Van LinesThey in turn have contract driversSo basically you get a third party vendor You are given their phone number once they are assigned your loadWhen we called the number we were told abruptly to call "Rolls," and they hung up, which I consider rude They came out right away as we had a tight timeline These companies pick up their shipments via a dispatcher who routes these trucks We are more familiar with the individual serviceThis is not an individual service provided for single family residents Yours items get put on the truck
They did not finish job and charged me $did not honor contract They moved me out of a bedroom apartment with little furniture the truck wasn't even half full they charged me $their contact states the take apart and put back together they did not put my future back together they were every rude and unprofessional I would and would not unpack truck until we paid them pls do not use them ever they sent only two guys and they were very slow
Movers arrived late, charged extra time, argued and rude, did not complete move from old location, broke boxes walked on things; no help from claims The movers were minutes late, and when I called them to see when they would arrive, the male who answered was rude, and said, "do you want us to go back?" They did not give their names throughout the entire moveWhen they arrived, and I opened the roll up door to my storage unit, the one who spoke English started telling me he was not going to move my thingsHe argued with me and said, "you need to throw 75% of this stuff (Junk) away!" He demanded that I sign before they would start to move my thingsThe movers kept speaking in their language, laughing as they unwrapped things that were wrapped to protect them, even though I asked them not to unwrap anythingI told them the items were wrapped to protect themThey unwrapped things anyway and threw the wrappings on the ground, as they kept saying "Democratica", and throwing my thi
Lost and damaged my property, including lost dog crate, broken box spring, lost part of my bed for about weeks Fighting them since February Moved me February Paid $1700+ for the move They were paid with a credit card My client number is [redacted] They lost part of my bed, side rails which prevented me from having my bedThey "found" my bed parts and delivered about weeks laterThey broke my box spring, dvd/CD stand, TV stand, and lost a brand new dog crate still in the box I was offered a settlement of $I refused their offer Everytime I call, the same female answers the phoneI'm not sure this is even a legit claims department
Overcharged, Broken, Missing items in move, No reply when complaint filed for reimbursement I was quoted have of what I had to pay to have my property moved from MD to FL My property did not arrive until a week after the confirmed delivery date When it arrived, only one 5ft man unpacked the truck There were broken items, missing items, they damaged the wood floors in my new home I called to complain & they said they would send me paperwork to file a formal complaint I filed to their specifics & never heard back from them I tried emails & phone calls but got the run around & no email responses
My property is supposed to be delivery after week, it's 30days and am still waiting on my property.l have called and emailed the company to no avail on January 27, l paid a company named Rolls van lines to move my property from Baltimore MD to Columbus OHBefore my property was picked up on Jan 30, the communication was very good after my property was picked everything changedthe company picked up my things Jan 30th and promised me it was going to be delivered within weeks which was February I waited and did not get my stuff, I started calling and no one would pick my calls nor return my callsi finally spoke to a guy called Alex who told me that the manager Thomas will give me a call backi started calling to speak with the manager , I did not get to talk to the manager until after days.it was so frustratingwhen he finally called me,I asked him why my stuff was not delivered, he told me that a lady that was going my route cancelledthe manager (Thomas) made me a pr
The company's mover's damaged my glass bar tableDid not pack it correctly and when they moved the glass top smashed the 2nd section as well I was told they had insurance and I would be compensated for the damage I filed a Loss and Damage claim with the company back in April I was told it could take up to days to make a determination on the claim I have leftseveral phone calls and emails requesting the status to no avail They have never responded to my emails I just left a message with a Tyraina(sp) I hope to have this matter resolvedIf not, I will go to court for the loss of my item I will never use nor recommend this service to anyone On top of breaking my furniture There were several items that were installed incorrectly The glass tv stand, and bed frames to name a fewInitial claim submitted on 4/28/via email
I wanted to thank you and your colleagues for making this experience so clear-cut, so easy and problem-freeEveryone I dealt with at Rolls Van Line was courteous and professional- more than that, they made sure that everything went as well as possible Without a doubt, this was my best moving experience ever
They refuse to pay for the damages their movers caused to my in and in television sets I contracted ( [redacted] ) with Rolls Trans Van Lines to move the contents from a storage unit and a bedroom apartment to a new location in Bel Air, MD on 4/27/I was told that the movers would contact me the day of the move(which was 4/27/2017) before heading to the storage unitThey did not and called me after they were at the unit I only mention this because this caused a change in price for the move since they had to wait for me to get to the storage unit I lived about minutes away and with morning traffic, I got to the unit almost minutes later After they loaded as much as they could on the truck(it was smaller than I expected) I told them that we might have to leave some of the stuff because we would also have to load the contents of a one bedroom apartment which was located in Abingdon They suggested they could come back over the weekend an move the stuff if
I have moved very often in my life and undoubtedly this is the worst moving company I have encounteredThe damage to our house, the extensive damage to our boxes and furniture, the number of lost items are only one part of this nightmareThe other half is the deceptive business practices, promising services that are charged but not rendered, a contract that was altered after the fact, and the extreme rudeness of their staff, repeatedly hanging up the phone, or ignoring email to rectify problems Buyer beware
Horrible, horrible experience with this company. When I started getting a quote from different movers, this company responded the most promptly, which was very impressive, and that was one reason why I ended up choosing it over others, as their price was not the lowest. The first problem is about the price. Starting from the beginning, I emailed them an excel file I created, with every single item I included in my shipment. I was in the process of packing when I got a quote from them, and I sent them what I had at that moment, including pictures of various items. The excel file included the measurement of every item I included and the total cubic feet. The purpose was to get an idea how much I would be charged. I provided as much information as possible to get the closest estimate possible as I trusted their professional judgement and estimation. My calculations added up to a total of less than 200 cft, and I kept emailing them with the updated measurement and pictures as I was approaching the end of the packing process. I was given a quote of $1300+, and I ended up being charged $2000+. It was mentioned in one of our emails that it looked like my shipment wouldn't exceed 200 cft, and I understand that the actual volume could not be finalized until the day shipment was picked up, but it was too much of a difference. As a customer, I believe I had done everything I could to provide all the information I had about the size of my shipment to get an accurate quote. I believed that they would be able to give me an accurate quote based on the information I provided, or would ask for more information in order to get me the closest estimate possible. If I had known that it would come out $700 more than the quote, I would have researched further before making my decision, and made an effort to reduce my shipment volume. Do you think a customer has to wait till shipment has been picked up and accept whatever the moving company wants to charge? Second, the paperwork was confusing and misleading. On the day my shipment was picked up, the crew told me that my shipment volume exceeded 200 cft, and asked me to sign a blank document, indicating I agreed to pay extra for the extra volume. The volume was left blank, and the price was left blank. There were some other blank documents I was asked to sign, and of course, I refused. I was given an invoice, indicating that I owed a balance of $829, but later the staff told me to ignore that invoice, and issued a new invoice of $939. It was very unprofessional to handle business and customers like that. Third, there was a problem with communication. The prompt responses from the company stopped immediately after shipment pick-up. The crew told me that the office would contact me about the actual volume of my shipment the next day, which did not happen. I kept emailing and never got a response, and their voice mail box was also full. I was so desperate to get a response, and there was a time when I was wondering if the company was out of business, and I was so worried about the whereabouts of my shipment. The property management of my apartment building requested some insurance documents, and asked this company to contact them regarding the arrival date. There were some issues about the insurance papers, and I connected the operations manager with the property manager. The property manager was unable to get an answer about the arrival date. I emailed to find out, but was unable to get an answer either. I had to pay $160 to move my stuff in, as the property management has to reserve their manpower to supervise the move when a truck enters their property. The money was non-refundable, and I had to make another reservation and pay again when I could provide an accurate date when the truck was going to arrive. I lost $160, and I think I need to be compensated due to the irresponsible and unprofessional management of this company. When shipment arrived, my belongings were all over the truck, and some of my items were mixed with another shipment. Also, my bookcase was damaged upon arrival. Throughout all the paperwork, it is mentioned over and over again that this company is not responsible for this or that, the customer cannot stop payment when using a credit card, the customer cannot contact any media organization or internet website if they want to file a claim etc. It seems to me that the company is already prepared for negative responses from their customers from the beginning. This is a horrible company that I considered myself very unlucky to have come across during my search.
Broke or damaged several costly items during transportation from [redacted] , Va to [redacted] IL We are very disappointed with this movers Company Details: Name of moving company: Rolls Trans Group LLC, Ph: 855-778- Order No: [redacted] Pick up Date: 2/23/ Delivery Date: 3/8/ They packed the items on Feb 23, at my apartment in [redacted] , Va to [redacted] IL Their staff were not professional, even during the time of packing we were not happy with their service The delivery was done on March 8, by driver MrJamesHe was only one person who came to deliver the itemsHe was rushing to leave after the delivery without bothering to assemble the items which was taken apart while packing Also, we had to help him to move items like sofa as he was struggling to move them from truck into the house Our electronic items were not padded properly and packed poorly and all of them are brokenWe noticed the damage at the time of delivary and cal
The movers shattered and broke my downstairs house window while moving furniture and offered me $cash to fix itUnacceptable! While unloading boxes and furniture into my new home, the movers shattered and broke my 1st floor windowI took photos and asked them what we will do to remedy this situation, they offered to pay me $cash to just forget about itAre you kidding me?! A brand new window does not cost thirty dollars, they are expensiveI emailed the company and nobody responded to my claim photosThen I called and the woman on the phone was nasty and siad the company is not responsible for brokeWindows and that I should have accepted a verbal agreement with the driver to take $This is unprofessional and unacceptableMy child is touching broken glass and I had to buy wood to cover the entire window and protect my familyMenawhile this awful company told me to call a lawyer and hung up on me
The move is about 5-hour driveAggressive but inaccurate sales associate, substandard servicesTakes almost days to deliver On December 18th , I received a phone call and text from his company, and confirmed a morning picked upOn December 19th morning, no mover showed upI was stood up againRamon from Rolls Trans Group LLC ( ***@rollsvanlines.com) called me and told me the movers would come afternoonI worked for the second shiftIt was my last at my working company, and we were short staffedI had to call my supervisor to come late for their mistakesWhenever I told him what happened to me, he would tell me that my case was transferred to him on this dayHe knew nothing beforeHe told me he was the person who was responsible for my move, just as Paul and David told me beforeThe movers finally came at around 4:The trunk was half fullThey had to get everything out to rearrange my stuffThey used 2-hours to do all thisI told the movers that I wants t
Have not resolved my complaint for my damaged itemsMy claim was filed June Hired moving company to move me on June 5, I paid $for the servicesI used the company in when they were Green Line Moving Company I hired movers to move (1) in tv , dressers, beds, nightstands, bags, jewelry armoire, small glass table, plastic totes I was doing a local move less than miles and it took men over hours to move the itemsOne mover kept disappearing; I have him on video twiceOne time sleeping and the other time taking a minute cigarette breakI was told by one of the representatives, if they work over a certain amount of hours they are entitled to breaks I told her not on moneyThey are unprofessionalThe service was absolutely horrible They broke my $headboard, nightstand, inch tv (that they wrapped), and jewelry armoire (that they wrapped)They actually hid the jewelry armoire in the closet and I didn't see it until later afte
Lost my stuff and it had been months but I did not see any decision about my stuffsCall them multiple time and sent email many time but no update Company is full of cheatersFirst on quote time they qouted less amount and when they get my stuff they charged me $more and deliver less itemsThey lost my TV and many kitchen itemsNow it has been months but no update after my many attempt to call them and emailPlease take such strict action for such companies who looted our money
Not reimbursed for broken glass shelf On 11/20/I filed a damage report to ROLLS VAN LINES claims SULPHUR SPRINGS RD SUITEBALTIMORE, MD I mailed out claims in 12/12/Since then I have not been reimbursed like they promised me $for a broken glass shelf for my china cabinetThey packed glass shelves together without any padding in between them one shelf was unbroken the other shattered I have tried several times to reach them by e mail and I am getting no responseI called the moving co which said the claims dept has no phone number and all complaints should be e mailed or mailed which I have doneand still no responseI have saved a letter from them on my e mail that they will reimburse me $I am still waiting for check
advertising and unfulfilled services I was quoted a moving service from Athens, GA to Beaverton, OR through EZ-Moving Van Lines on October 2017, which is a broker company that then coordinated my moving service with Rolls Van LinesI was explained that my delivery would be made from to days after pickup datePickup date was scheduled for October 2017, I was told the driver would contact me in the morning to schedule the timeI waited until 10am and called, the operator told me he would contact the driver and call me back, kept waiting and after two hours I called back, a different operator said that he had heard the other operator talk to the driver and that my pickup time was estimated to be around 5-6pm, but he never called me to let me knowThen 5pm comes and no contact from the driver, I call again and the operator says that he will call the driver and tell him to call meWhen the driver finally calls, he said that he was busy and that he would be arriving be
Overcharges for moving items, items lost and damagedCustomer service complaint We moved from overseas on 7/All items were left in a storage packaged in Virginia from December to July The estimate for the moving to Florida received was $considering the cubic feet calculated by the time of the inventoryWe ended up being charged $which included for exact day delivery because the items where promised for exact delivery on 7/and on the 2th we got the news they didn't have an exact day and if we wanted for the 9th we had to pay extra moneyIt supposed to be like that because the truck will carry only our itemsWe paid and the move never got here on the 9th as promised, reason why we disputed that amount to the credit card that was chargedThe lady who handled all this situation was extremely rude but she reassured we will have our items on that date, reason why we decided to go ahead and pay, We rented the apartment to occupy on the 9th and the items g
Rolls Van Lines never completed its work, is responsible through negligence for significant damage to my property, and is not answering emails Rolls Van Lines was hired to move the entire content of my home at [redacted] MD, to my second home at [redacted] , CO, The movers damaged my house in MD, leaving deep gouges in the hardwood floor when they packaged our grand pianoDamage repair is estimated at US1, The moving company subcontracted the transport and delivery to an independent contractorThat was not part of contract and the mishandling of the property by the subcontractor is the full responsibility of Rolls Van Lines Rolls Van Lines or the subcontractor misplaced some goods that never arrived at my Colorado homeLosses for these items are valued at US$2,They include a large round mirror (US$350), a unique oil painting (US$1,200), a Miele vacuum cleaner (US$450), parts of a queen-sized bed that is now unu
A claim was filed for damaged and missing items The claim was never acknowledged nor settled On October 1, We were assigned this moving company by Paul S [redacted] in Florida @ [redacted] Job # [redacted] We had no idea how using a moving service worked For us we googled moving companies and Paul was very friendly and gave us usable information We chose to go with himLittle did we know he was a broker He put us with Rolls Van LinesThey in turn have contract driversSo basically you get a third party vendor You are given their phone number once they are assigned your loadWhen we called the number we were told abruptly to call "Rolls," and they hung up, which I consider rude They came out right away as we had a tight timeline These companies pick up their shipments via a dispatcher who routes these trucks We are more familiar with the individual serviceThis is not an individual service provided for single family residents Yours items get put on the truck
They did not finish job and charged me $did not honor contract They moved me out of a bedroom apartment with little furniture the truck wasn't even half full they charged me $their contact states the take apart and put back together they did not put my future back together they were every rude and unprofessional I would and would not unpack truck until we paid them pls do not use them ever they sent only two guys and they were very slow
Movers arrived late, charged extra time, argued and rude, did not complete move from old location, broke boxes walked on things; no help from claims The movers were minutes late, and when I called them to see when they would arrive, the male who answered was rude, and said, "do you want us to go back?" They did not give their names throughout the entire moveWhen they arrived, and I opened the roll up door to my storage unit, the one who spoke English started telling me he was not going to move my thingsHe argued with me and said, "you need to throw 75% of this stuff (Junk) away!" He demanded that I sign before they would start to move my thingsThe movers kept speaking in their language, laughing as they unwrapped things that were wrapped to protect them, even though I asked them not to unwrap anythingI told them the items were wrapped to protect themThey unwrapped things anyway and threw the wrappings on the ground, as they kept saying "Democratica", and throwing my thi
Lost and damaged my property, including lost dog crate, broken box spring, lost part of my bed for about weeks Fighting them since February Moved me February Paid $1700+ for the move They were paid with a credit card My client number is [redacted] They lost part of my bed, side rails which prevented me from having my bedThey "found" my bed parts and delivered about weeks laterThey broke my box spring, dvd/CD stand, TV stand, and lost a brand new dog crate still in the box I was offered a settlement of $I refused their offer Everytime I call, the same female answers the phoneI'm not sure this is even a legit claims department
Overcharged, Broken, Missing items in move, No reply when complaint filed for reimbursement I was quoted have of what I had to pay to have my property moved from MD to FL My property did not arrive until a week after the confirmed delivery date When it arrived, only one 5ft man unpacked the truck There were broken items, missing items, they damaged the wood floors in my new home I called to complain & they said they would send me paperwork to file a formal complaint I filed to their specifics & never heard back from them I tried emails & phone calls but got the run around & no email responses
My property is supposed to be delivery after week, it's 30days and am still waiting on my property.l have called and emailed the company to no avail on January 27, l paid a company named Rolls van lines to move my property from Baltimore MD to Columbus OHBefore my property was picked up on Jan 30, the communication was very good after my property was picked everything changedthe company picked up my things Jan 30th and promised me it was going to be delivered within weeks which was February I waited and did not get my stuff, I started calling and no one would pick my calls nor return my callsi finally spoke to a guy called Alex who told me that the manager Thomas will give me a call backi started calling to speak with the manager , I did not get to talk to the manager until after days.it was so frustratingwhen he finally called me,I asked him why my stuff was not delivered, he told me that a lady that was going my route cancelledthe manager (Thomas) made me a pr
The company's mover's damaged my glass bar tableDid not pack it correctly and when they moved the glass top smashed the 2nd section as well I was told they had insurance and I would be compensated for the damage I filed a Loss and Damage claim with the company back in April I was told it could take up to days to make a determination on the claim I have leftseveral phone calls and emails requesting the status to no avail They have never responded to my emails I just left a message with a Tyraina(sp) I hope to have this matter resolvedIf not, I will go to court for the loss of my item I will never use nor recommend this service to anyone On top of breaking my furniture There were several items that were installed incorrectly The glass tv stand, and bed frames to name a fewInitial claim submitted on 4/28/via email
I wanted to thank you and your colleagues for making this experience so clear-cut, so easy and problem-freeEveryone I dealt with at Rolls Van Line was courteous and professional- more than that, they made sure that everything went as well as possible Without a doubt, this was my best moving experience ever
They refuse to pay for the damages their movers caused to my in and in television sets I contracted ( [redacted] ) with Rolls Trans Van Lines to move the contents from a storage unit and a bedroom apartment to a new location in Bel Air, MD on 4/27/I was told that the movers would contact me the day of the move(which was 4/27/2017) before heading to the storage unitThey did not and called me after they were at the unit I only mention this because this caused a change in price for the move since they had to wait for me to get to the storage unit I lived about minutes away and with morning traffic, I got to the unit almost minutes later After they loaded as much as they could on the truck(it was smaller than I expected) I told them that we might have to leave some of the stuff because we would also have to load the contents of a one bedroom apartment which was located in Abingdon They suggested they could come back over the weekend an move the stuff if
I have moved very often in my life and undoubtedly this is the worst moving company I have encounteredThe damage to our house, the extensive damage to our boxes and furniture, the number of lost items are only one part of this nightmareThe other half is the deceptive business practices, promising services that are charged but not rendered, a contract that was altered after the fact, and the extreme rudeness of their staff, repeatedly hanging up the phone, or ignoring email to rectify problems Buyer beware
Horrible, horrible experience with this company. When I started getting a quote from different movers, this company responded the most promptly, which was very impressive, and that was one reason why I ended up choosing it over others, as their price was not the lowest. The first problem is about the price. Starting from the beginning, I emailed them an excel file I created, with every single item I included in my shipment. I was in the process of packing when I got a quote from them, and I sent them what I had at that moment, including pictures of various items. The excel file included the measurement of every item I included and the total cubic feet. The purpose was to get an idea how much I would be charged. I provided as much information as possible to get the closest estimate possible as I trusted their professional judgement and estimation. My calculations added up to a total of less than 200 cft, and I kept emailing them with the updated measurement and pictures as I was approaching the end of the packing process. I was given a quote of $1300+, and I ended up being charged $2000+. It was mentioned in one of our emails that it looked like my shipment wouldn't exceed 200 cft, and I understand that the actual volume could not be finalized until the day shipment was picked up, but it was too much of a difference. As a customer, I believe I had done everything I could to provide all the information I had about the size of my shipment to get an accurate quote. I believed that they would be able to give me an accurate quote based on the information I provided, or would ask for more information in order to get me the closest estimate possible. If I had known that it would come out $700 more than the quote, I would have researched further before making my decision, and made an effort to reduce my shipment volume. Do you think a customer has to wait till shipment has been picked up and accept whatever the moving company wants to charge? Second, the paperwork was confusing and misleading. On the day my shipment was picked up, the crew told me that my shipment volume exceeded 200 cft, and asked me to sign a blank document, indicating I agreed to pay extra for the extra volume. The volume was left blank, and the price was left blank. There were some other blank documents I was asked to sign, and of course, I refused. I was given an invoice, indicating that I owed a balance of $829, but later the staff told me to ignore that invoice, and issued a new invoice of $939. It was very unprofessional to handle business and customers like that. Third, there was a problem with communication. The prompt responses from the company stopped immediately after shipment pick-up. The crew told me that the office would contact me about the actual volume of my shipment the next day, which did not happen. I kept emailing and never got a response, and their voice mail box was also full. I was so desperate to get a response, and there was a time when I was wondering if the company was out of business, and I was so worried about the whereabouts of my shipment. The property management of my apartment building requested some insurance documents, and asked this company to contact them regarding the arrival date. There were some issues about the insurance papers, and I connected the operations manager with the property manager. The property manager was unable to get an answer about the arrival date. I emailed to find out, but was unable to get an answer either. I had to pay $160 to move my stuff in, as the property management has to reserve their manpower to supervise the move when a truck enters their property. The money was non-refundable, and I had to make another reservation and pay again when I could provide an accurate date when the truck was going to arrive. I lost $160, and I think I need to be compensated due to the irresponsible and unprofessional management of this company. When shipment arrived, my belongings were all over the truck, and some of my items were mixed with another shipment. Also, my bookcase was damaged upon arrival. Throughout all the paperwork, it is mentioned over and over again that this company is not responsible for this or that, the customer cannot stop payment when using a credit card, the customer cannot contact any media organization or internet website if they want to file a claim etc. It seems to me that the company is already prepared for negative responses from their customers from the beginning. This is a horrible company that I considered myself very unlucky to have come across during my search.
Broke or damaged several costly items during transportation from [redacted] , Va to [redacted] IL We are very disappointed with this movers Company Details: Name of moving company: Rolls Trans Group LLC, Ph: 855-778- Order No: [redacted] Pick up Date: 2/23/ Delivery Date: 3/8/ They packed the items on Feb 23, at my apartment in [redacted] , Va to [redacted] IL Their staff were not professional, even during the time of packing we were not happy with their service The delivery was done on March 8, by driver MrJamesHe was only one person who came to deliver the itemsHe was rushing to leave after the delivery without bothering to assemble the items which was taken apart while packing Also, we had to help him to move items like sofa as he was struggling to move them from truck into the house Our electronic items were not padded properly and packed poorly and all of them are brokenWe noticed the damage at the time of delivary and cal