I was told by the broker whom connected me to this company that I would have my furniture shipped within 2-daysThis company packs my belongings and says it can take up to daysI have been calling for and ETA literally for weeks and have been unable to successfully reach the dispatchersThe customer service representative said there is nothing she can do to help me find out when my belonging will arriveI have left messages with the dispatcher and have not received one call backI have to plan ahead to receive my belongings because my job requires notification in advance and I need my belongingsI paid upfrontThe lack of communication is horrible
S
Movers were two hours lateOver $5,of furniture damaged and they offered me a measly $132!!! Unacceptable!!!
I waited for movers for over two hoursReceptionist got an attitude with me and told me I would be charged if I canceled even though I was still waiting and she couldn't get in touch with movers! Then they get there and damage over $5,worth of furnitureI filed a claim in July and am just now getting a response that I will be receiving a measly $Unacceptable!!!! I can't even get one of the pieces you damaged fixed with that! I'm pissed and if I have to take them to court I will surely do it and have no problem doing itEasy or hard way I will get what is owed to meI see many other complaints on this company saying the same thingUnprofessional and I will never use or recommend them at allFix it!!! I want a full refund and money for my damages this is ridiculousI should be receiving ATLEAST $
They refuse to pay for the damages their movers caused to my in and in television sets
I contracted (***) with Rolls Trans Van Lines to move the contents from a storage unit and a bedroom apartment to a new location in Bel Air, MD on 4/27/I was told that the movers would contact me the day of the move(which was 4/27/2017) before heading to the storage unitThey did not and called me after they were at the unit I only mention this because this caused a change in price for the move since they had to wait for me to get to the storage unit I lived about minutes away and with morning traffic, I got to the unit almost minutes later
After they loaded as much as they could on the truck(it was smaller than I expected) I told them that we might have to leave some of the stuff because we would also have to load the contents of a one bedroom apartment which was located in Abingdon They suggested they could come back over the weekend an move the stuff if
I was told multiple lies on when my items would be picked up and when they would be deliveredI have been waiting two weeks since they picked it up
I had booked my move through blue sky van lines, not knowing it was a broker, who then sold my job to Rolls Trans GroupThey told me that they would be at my house to pick up my items on the 25th of October and they didn't arrive until late afternoon on the 26th of OctoberI was also told that on he day of pickup that I would have to pay $1,but instead they said I had to pay $On the 27th I get an email from Julie Harrington stating the balance that I owed on my move so that we could schedule the deliveryThat was $I paid on that Friday and once I paid it they transferred me to dispatch to talk to Paul so that we could schedule the deliveryHe didn't answer so I left him a message stating my informationHe didn't call me back until Monday, October 30th and said that the soonest would be the next week but he would let
Filed a damaged & loss items complaint and claim = $12,on 6/12/Documented correspondence/evidenceNo response
I have documented email evidence from a Rolls employee, Autumn Moreland, (unemployed by Rolls shortly after her correspondence was presented in my claim) household goods went missing between arrival at the Rolls warehouse and loading of a transport vehicle at the warehouse for delivery in AtlantaI've come to understand they didn't maintain the chain of inventory control of my household items during interstate transport; they used non-Rolls employees (local contractors) to unload my goods and deliver in-unit at my Atlanta residence, where I immediately identified to them damage and missing items; I have day-of, time stamped surveillance video of the transport vehicle used as well as the two crew members delivering goods at my Atlanta residence; I retained time stamped, dcalls to the Rolls MD location advising them of the missing items and severe damage to
The movers arrived ahead of time and we're eager to get the job done I like the way they confirmed what we needed and went right to workThey worked hard to assemble and disassemble furniture for the move and quickly pickup and deliver all of our items without any damage There was no haggling over the quoted price and I ended up paying exactly what the sales department quoted Great doing business with an honest and dependable company
I wanted to thank you and your colleagues for making this experience so clear-cut, so easy and problem-freeEveryone I dealt with at Rolls Van Line was courteous and professional- more than that, they made sure that everything went as well as possible
Without a doubt, this was my best moving experience ever
The representative I spoke to prior to hiring for the job advised of one price but company charged another Called and spoke to Thomas who hung up
Payment amount was incorrectly stated as to the only pay for the job once started and then completed Upon completion I was advised I was charged for two travel times contrary of what I was advised the charge would be Tried to contact to speak to Ryan whom I spoke to and he was not available so spoke to a Thomas who advised sorry that was the contract and then he hung up on me when I asked for others I could speak with On top of that several items were broken and walls were tore up in the process I specifically asked for clarification and was completely told misinformation
I used Rolls Trans Group on 2/16/and it was a fantastic experienceOther than a minor snafu with honoring the timing of a 9:00am arrival, a quick call to their dispatcher remedied the situation and they arrived at noonThe three men who did the move were polite, accommodating, and detail oriented in moving about pieces of assorted sized furnitureNothing was broke in the move, and they took great care in ensuring that each piece was handled carefully
I would highly recommend this companyAlso, Zeke who was the Moving Consultant was super to deal with and very quick in getting back with responses
Three main issues with the move:
1) The quote said I could request a revised estimate when they arrived on site to move me and when I asked them to they said they would not and could not then the final price was determined by some man on a phone call that was not event there to see my stuff and I had given an exact description of everything but the price increased nearly 30% from quote
2) Contractually yes they had days to get my stuff but they said that was just for liability reasons in case something happened but in getting my quote they said for how short my move was that a "long wait period" on my items' delivery would be to days It took days
3) My biggest annoyance with them was Julie *** had emailed me and said that I could expect my move to go as follows - they send an email when they're loading the truck to come to my new house/delivery, and they call me about half an hour out to finalize the time of drop off I received NO coordination from a soul on this move until the movers were sitting in my driveway on the 13th day and I got a call from the movers and they were asking me how fast I could get there, forcing me to leave workI had called the office or times over the two weeks to see if they could give me any kind of schedule for my delivery and they just threw the day contract in my faceThe men delivering my items told me the office should have contacted me the day before, as Julie had told me they would, but they didn't
They did not finish job and charged me $did not honor contract
They moved me out of a bedroom apartment with little furniture the truck wasn't even half full they charged me $their contact states the take apart and put back together they did not put my future back together they were every rude and unprofessional I would and would not unpack truck until we paid them pls do not use them ever they sent only two guys and they were very slow
We've moved multiple times and this company without a doubt is the worstTheir crew has severe time management issuesThey came to our house times and were, on average hours late each time (for p/u & for delivery)Our contract stated that they were to pack and move our entire house, they left the garage for my mother and wife to both pack and move into storage (I already relocated out of the area), then transport that to our new home My mom had to pick up boxes and packing tape as they crew was unpreparedWhen they delivered our goods, the driver gouged our drivewayWe have multiple missing items along with the broken onesThey couldn't put our furniture back together properly, we had to have another company come out and put it together the right wayThe customer service was atrociousHalf the time no one answers, the other half they can't answer your questionI would never recommend this company to anyone
Lost my stuff and it had been months but I did not see any decision about my stuffsCall them multiple time and sent email many time but no update
Company is full of cheatersFirst on quote time they qouted less amount and when they get my stuff they charged me $more and deliver less itemsThey lost my TV and many kitchen itemsNow it has been months but no update after my many attempt to call them and emailPlease take such strict action for such companies who looted our money
The movers at Rolls Van Lines arrived when they said they would, they worked fast and efficiently; and, on top of all that, they were warm, friendly and professionalI was so impressed with their service that I wrote a note of appreciation to the management and also hired them a second timeI highly recommend this moving company
Lost and damaged my property, including lost dog crate, broken box spring, lost part of my bed for about weeks Fighting them since February
Moved me February Paid $1700+ for the move They were paid with a credit card My client number is ***They lost part of my bed, side rails which prevented me from having my bedThey "found" my bed parts and delivered about weeks laterThey broke my box spring, dvd/CD stand, TV stand, and lost a brand new dog crate still in the box I was offered a settlement of $I refused their offer Everytime I call, the same female answers the phoneI'm not sure this is even a legit claims department
advertising and unfulfilled services
I was quoted a moving service from Athens, GA to Beaverton, OR through EZ-Moving Van Lines on October 2017, which is a broker company that then coordinated my moving service with Rolls Van LinesI was explained that my delivery would be made from to days after pickup datePickup date was scheduled for October 2017, I was told the driver would contact me in the morning to schedule the timeI waited until 10am and called, the operator told me he would contact the driver and call me back, kept waiting and after two hours I called back, a different operator said that he had heard the other operator talk to the driver and that my pickup time was estimated to be around 5-6pm, but he never called me to let me knowThen 5pm comes and no contact from the driver, I call again and the operator says that he will call the driver and tell him to call meWhen the driver finally calls, he said that he was busy and that he would be arriving be
They stole my Tv and now they want me to file claimWhich will give me .60cents a poundI was told by driver that they have CCTV in warehouse
I was told by driver that they have CCTV 's in warehouse so it can't be stolen from there That means they stole my TV which was 50" and must have sold it and now they are not responding my calls and they want to file insurance claim which I will get only cents poundThus is wrong how such a big TV packed in crate can be stolen from warehouse.this is crime to steal other people merchandiseLot of items were broken.which I understand it can happen but such a big TZv missing is not possible specially when warehouse has CCTV's and security system
It is hard to find a company which will move one room of furniture from one state to another without charging an arm and a leg, so I chose Rolls Van Lines because they were able to do it I was able to have the furniture picked up on a Sunday so I didn't have to take a day off from workThe movers arrived on time, were professional, and everything was wrapped in moving blankets and securedThey even disassembled the bedHowever, the actual delivery date to my daughter's apartment in the Bronx was later than the promised delivery dateThe two boxes of dishes which were put in the truck along with the bedroom furniture never showed upI filed a claim for lost goods, and after a year, I finally heard from themDuring that time, I emailed them and faxed copies of my claim in case my claim had been lostI don't understand how you can lose two boxes of dishes marked fragile, and I had packed them with plenty of newspaper so they would be secure and not breakThey were my Mom's dishes and they have more sentimental value than dollar value, but after over a year, the dishes should have been locatedIf someone received them by mistake, the person should have called Rolls to have them picked upDo not use this company if you are moving anything from one state to another
-Requested a move of approximately cf to be complete on Jan14,
-Scheduled time of arrival 10-12noon Arrival time was approximately Driver states previous move (the household prior to mine) "much larger than expected" OBSERVED SLOW, TIRED, UNMOTIVATED MOVERS
-Movers run out of boxesDriver states again, "The household move prior to arrival was much larger than expected" (I don't care about the move prior to mine) Contract states "all packing materials and labor required to fulfill this move"A lot of my own bins had to be used
-Estimate was to include washer and dryer No washer and dryer moved
-Driver states "not enough room in truck" THE MOVE PRIOR WAS MUCH LARGER THAN EXPECTED Dark in truck at this timeLate at night could not see in truckDriver did not offer to bring another truck or more boxes
-First signed contract states "Guaranteed delivery up to business days" Delivery date was 2/10/(business days) (320cf arrived) Driver ca
I was told by the broker whom connected me to this company that I would have my furniture shipped within 2-daysThis company packs my belongings and says it can take up to daysI have been calling for and ETA literally for weeks and have been unable to successfully reach the dispatchersThe customer service representative said there is nothing she can do to help me find out when my belonging will arriveI have left messages with the dispatcher and have not received one call backI have to plan ahead to receive my belongings because my job requires notification in advance and I need my belongingsI paid upfrontThe lack of communication is horrible
S
Great Move The movers came little late but move was done quickly and efficiently
Movers were two hours lateOver $5,of furniture damaged and they offered me a measly $132!!! Unacceptable!!!
I waited for movers for over two hoursReceptionist got an attitude with me and told me I would be charged if I canceled even though I was still waiting and she couldn't get in touch with movers! Then they get there and damage over $5,worth of furnitureI filed a claim in July and am just now getting a response that I will be receiving a measly $Unacceptable!!!! I can't even get one of the pieces you damaged fixed with that! I'm pissed and if I have to take them to court I will surely do it and have no problem doing itEasy or hard way I will get what is owed to meI see many other complaints on this company saying the same thingUnprofessional and I will never use or recommend them at allFix it!!! I want a full refund and money for my damages this is ridiculousI should be receiving ATLEAST $
They refuse to pay for the damages their movers caused to my in and in television sets
I contracted (***) with Rolls Trans Van Lines to move the contents from a storage unit and a bedroom apartment to a new location in Bel Air, MD on 4/27/I was told that the movers would contact me the day of the move(which was 4/27/2017) before heading to the storage unitThey did not and called me after they were at the unit I only mention this because this caused a change in price for the move since they had to wait for me to get to the storage unit I lived about minutes away and with morning traffic, I got to the unit almost minutes later
After they loaded as much as they could on the truck(it was smaller than I expected) I told them that we might have to leave some of the stuff because we would also have to load the contents of a one bedroom apartment which was located in Abingdon They suggested they could come back over the weekend an move the stuff if
I was told multiple lies on when my items would be picked up and when they would be deliveredI have been waiting two weeks since they picked it up
I had booked my move through blue sky van lines, not knowing it was a broker, who then sold my job to Rolls Trans GroupThey told me that they would be at my house to pick up my items on the 25th of October and they didn't arrive until late afternoon on the 26th of OctoberI was also told that on he day of pickup that I would have to pay $1,but instead they said I had to pay $On the 27th I get an email from Julie Harrington stating the balance that I owed on my move so that we could schedule the deliveryThat was $I paid on that Friday and once I paid it they transferred me to dispatch to talk to Paul so that we could schedule the deliveryHe didn't answer so I left him a message stating my informationHe didn't call me back until Monday, October 30th and said that the soonest would be the next week but he would let
Filed a damaged & loss items complaint and claim = $12,on 6/12/Documented correspondence/evidenceNo response
I have documented email evidence from a Rolls employee, Autumn Moreland, (unemployed by Rolls shortly after her correspondence was presented in my claim) household goods went missing between arrival at the Rolls warehouse and loading of a transport vehicle at the warehouse for delivery in AtlantaI've come to understand they didn't maintain the chain of inventory control of my household items during interstate transport; they used non-Rolls employees (local contractors) to unload my goods and deliver in-unit at my Atlanta residence, where I immediately identified to them damage and missing items; I have day-of, time stamped surveillance video of the transport vehicle used as well as the two crew members delivering goods at my Atlanta residence; I retained time stamped, dcalls to the Rolls MD location advising them of the missing items and severe damage to
The movers arrived ahead of time and we're eager to get the job done I like the way they confirmed what we needed and went right to workThey worked hard to assemble and disassemble furniture for the move and quickly pickup and deliver all of our items without any damage There was no haggling over the quoted price and I ended up paying exactly what the sales department quoted Great doing business with an honest and dependable company
I wanted to thank you and your colleagues for making this experience so clear-cut, so easy and problem-freeEveryone I dealt with at Rolls Van Line was courteous and professional- more than that, they made sure that everything went as well as possible
Without a doubt, this was my best moving experience ever
The representative I spoke to prior to hiring for the job advised of one price but company charged another Called and spoke to Thomas who hung up
Payment amount was incorrectly stated as to the only pay for the job once started and then completed Upon completion I was advised I was charged for two travel times contrary of what I was advised the charge would be Tried to contact to speak to Ryan whom I spoke to and he was not available so spoke to a Thomas who advised sorry that was the contract and then he hung up on me when I asked for others I could speak with On top of that several items were broken and walls were tore up in the process I specifically asked for clarification and was completely told misinformation
I used Rolls Trans Group on 2/16/and it was a fantastic experienceOther than a minor snafu with honoring the timing of a 9:00am arrival, a quick call to their dispatcher remedied the situation and they arrived at noonThe three men who did the move were polite, accommodating, and detail oriented in moving about pieces of assorted sized furnitureNothing was broke in the move, and they took great care in ensuring that each piece was handled carefully
I would highly recommend this companyAlso, Zeke who was the Moving Consultant was super to deal with and very quick in getting back with responses
Three main issues with the move:
1) The quote said I could request a revised estimate when they arrived on site to move me and when I asked them to they said they would not and could not then the final price was determined by some man on a phone call that was not event there to see my stuff and I had given an exact description of everything but the price increased nearly 30% from quote
2) Contractually yes they had days to get my stuff but they said that was just for liability reasons in case something happened but in getting my quote they said for how short my move was that a "long wait period" on my items' delivery would be to days It took days
3) My biggest annoyance with them was Julie *** had emailed me and said that I could expect my move to go as follows - they send an email when they're loading the truck to come to my new house/delivery, and they call me about half an hour out to finalize the time of drop off I received NO coordination from a soul on this move until the movers were sitting in my driveway on the 13th day and I got a call from the movers and they were asking me how fast I could get there, forcing me to leave workI had called the office or times over the two weeks to see if they could give me any kind of schedule for my delivery and they just threw the day contract in my faceThe men delivering my items told me the office should have contacted me the day before, as Julie had told me they would, but they didn't
They did not finish job and charged me $did not honor contract
They moved me out of a bedroom apartment with little furniture the truck wasn't even half full they charged me $their contact states the take apart and put back together they did not put my future back together they were every rude and unprofessional I would and would not unpack truck until we paid them pls do not use them ever they sent only two guys and they were very slow
We've moved multiple times and this company without a doubt is the worstTheir crew has severe time management issuesThey came to our house times and were, on average hours late each time (for p/u & for delivery)Our contract stated that they were to pack and move our entire house, they left the garage for my mother and wife to both pack and move into storage (I already relocated out of the area), then transport that to our new home My mom had to pick up boxes and packing tape as they crew was unpreparedWhen they delivered our goods, the driver gouged our drivewayWe have multiple missing items along with the broken onesThey couldn't put our furniture back together properly, we had to have another company come out and put it together the right wayThe customer service was atrociousHalf the time no one answers, the other half they can't answer your questionI would never recommend this company to anyone
Lost my stuff and it had been months but I did not see any decision about my stuffsCall them multiple time and sent email many time but no update
Company is full of cheatersFirst on quote time they qouted less amount and when they get my stuff they charged me $more and deliver less itemsThey lost my TV and many kitchen itemsNow it has been months but no update after my many attempt to call them and emailPlease take such strict action for such companies who looted our money
The movers at Rolls Van Lines arrived when they said they would, they worked fast and efficiently; and, on top of all that, they were warm, friendly and professionalI was so impressed with their service that I wrote a note of appreciation to the management and also hired them a second timeI highly recommend this moving company
Lost and damaged my property, including lost dog crate, broken box spring, lost part of my bed for about weeks Fighting them since February
Moved me February Paid $1700+ for the move They were paid with a credit card My client number is ***They lost part of my bed, side rails which prevented me from having my bedThey "found" my bed parts and delivered about weeks laterThey broke my box spring, dvd/CD stand, TV stand, and lost a brand new dog crate still in the box I was offered a settlement of $I refused their offer Everytime I call, the same female answers the phoneI'm not sure this is even a legit claims department
advertising and unfulfilled services
I was quoted a moving service from Athens, GA to Beaverton, OR through EZ-Moving Van Lines on October 2017, which is a broker company that then coordinated my moving service with Rolls Van LinesI was explained that my delivery would be made from to days after pickup datePickup date was scheduled for October 2017, I was told the driver would contact me in the morning to schedule the timeI waited until 10am and called, the operator told me he would contact the driver and call me back, kept waiting and after two hours I called back, a different operator said that he had heard the other operator talk to the driver and that my pickup time was estimated to be around 5-6pm, but he never called me to let me knowThen 5pm comes and no contact from the driver, I call again and the operator says that he will call the driver and tell him to call meWhen the driver finally calls, he said that he was busy and that he would be arriving be
They stole my Tv and now they want me to file claimWhich will give me .60cents a poundI was told by driver that they have CCTV in warehouse
I was told by driver that they have CCTV 's in warehouse so it can't be stolen from there That means they stole my TV which was 50" and must have sold it and now they are not responding my calls and they want to file insurance claim which I will get only cents poundThus is wrong how such a big TV packed in crate can be stolen from warehouse.this is crime to steal other people merchandiseLot of items were broken.which I understand it can happen but such a big TZv missing is not possible specially when warehouse has CCTV's and security system
It is hard to find a company which will move one room of furniture from one state to another without charging an arm and a leg, so I chose Rolls Van Lines because they were able to do it I was able to have the furniture picked up on a Sunday so I didn't have to take a day off from workThe movers arrived on time, were professional, and everything was wrapped in moving blankets and securedThey even disassembled the bedHowever, the actual delivery date to my daughter's apartment in the Bronx was later than the promised delivery dateThe two boxes of dishes which were put in the truck along with the bedroom furniture never showed upI filed a claim for lost goods, and after a year, I finally heard from themDuring that time, I emailed them and faxed copies of my claim in case my claim had been lostI don't understand how you can lose two boxes of dishes marked fragile, and I had packed them with plenty of newspaper so they would be secure and not breakThey were my Mom's dishes and they have more sentimental value than dollar value, but after over a year, the dishes should have been locatedIf someone received them by mistake, the person should have called Rolls to have them picked upDo not use this company if you are moving anything from one state to another
-Requested a move of approximately cf to be complete on Jan14,
-Scheduled time of arrival 10-12noon Arrival time was approximately Driver states previous move (the household prior to mine) "much larger than expected" OBSERVED SLOW, TIRED, UNMOTIVATED MOVERS
-Movers run out of boxesDriver states again, "The household move prior to arrival was much larger than expected" (I don't care about the move prior to mine) Contract states "all packing materials and labor required to fulfill this move"A lot of my own bins had to be used
-Estimate was to include washer and dryer No washer and dryer moved
-Driver states "not enough room in truck" THE MOVE PRIOR WAS MUCH LARGER THAN EXPECTED Dark in truck at this timeLate at night could not see in truckDriver did not offer to bring another truck or more boxes
-First signed contract states "Guaranteed delivery up to business days" Delivery date was 2/10/(business days) (320cf arrived) Driver ca