Movers were two hours lateOver $5,of furniture damaged and they offered me a measly $132!!! Unacceptable!!! I waited for movers for over two hoursReceptionist got an attitude with me and told me I would be charged if I canceled even though I was still waiting and she couldn't get in touch with movers! Then they get there and damage over $5,worth of furnitureI filed a claim in July and am just now getting a response that I will be receiving a measly $Unacceptable!!!! I can't even get one of the pieces you damaged fixed with that! I'm pissed and if I have to take them to court I will surely do it and have no problem doing itEasy or hard way I will get what is owed to meI see many other complaints on this company saying the same thingUnprofessional and I will never use or recommend them at allFix it!!! I want a full refund and money for my damages this is ridiculousI should be receiving ATLEAST $
DO NOT USE THIS COMPANY!!! This company is a big rip offLike in all the other reviews I have read, when coordinating with the movers everyone is friendly and helpfulBut once they have your goods it goes downhillI was told my furniture would arrive on 1/20/I called days prior to ask what time is delivery and they said it is still in storage and cant load a truck due to the weatherI called a week later and asked for an update and guess what my items are still in storage and my goods will be packed in a truck in hoursAnd to top it off they have charged me 2x for storage fees without my authorization As of today 1/31/I still don't have itemsI have moved several moving companies in my past and this by far is the absolutely the worstAnd English is not their first language I cant stress enough do not use this company
We are military and We Pack out of Florida hired Rolls Vanlines to complete our move Many expensive items were damaged and we only received $ June of we completed a miitary move and our furniture was delviered by Rolls Vanlines who were hired by We Pack out of Florida When our furniture arrived, we were highly disappointed as our new flat screened televisons were broken, custom head board dirty with tire marks, box spring splintered with wood chips and smashed, cherry wood dresser scuffed, washer/dryer dented and scraped, picture busted and not to mention several smaller damaged items that we were ok with not claiming Clearly, these items were not wrapped or packed properly We submitted our claim along with photos as proof and waited several months to hear back Finally, we were told that the contract stated that we will only be reimbursed based on the weight of those items combined Therefore, using their formula, we recieved $and were left with dealing wit
Rolls Van Lines [redacted] Suite # A Baltimore, MD XXXXX RollsVanLines.com Do NOT use this company They were my worst nightmare When the movers arrived, two men barely spoke EnglishThey tried to force me to sign blank forms that they could fill in later with additional costs, for example boxes, tape, etcand when I filled in all the blanks with Zeros and the total additional cost with zero, then signed the form They got rude and hostile Next, they tried to get me to sign another form with the start time on it blank I established a start time with them, filled this in and signed the form I was then told the move would DEFINITELY take more than the hours I was quoted I told them I had moved all of the exact same items many times and it never took more than hours They said, we will see They began loading but refused to move boxes they considered too small, or not labeled as moving boxes (from Home Depot) The truck was loaded within an hour minutes The drive from the pick up location to the drop off location is minutes When they had still not arrived after minutes, I called and they told me they were taking a break to buy water and would be there in minutes minutes later I called again and they refused to answer I informed them via voicemail that if they did not respond or arrived within minutes I was calling the police I then called the office and spoke with Paul I was told he would contact the crew and call me backminutes later, he called to say they would be there in five minutes and to not call the police I told him I was not paying for the time they were taking a breakThat they were purposely trying to prolong the assignment because they were paid $per hour after the hour quote He said that was fine The truck finally arrives after an hour They same man who tried to force me to sign blank forms, now is trying to force me to pay for hours or they will not unload the truck I told him I was not paying more than the hour quote and I called the POLICE Thankfully, they had opened the back of the truck thinking they could bully me but when they tried to leave with my stuff, I hopped on the back and would not allow them to close the rear door The police arrived, stayed while another manager Ali was called and informed them to unload and deliver my goods They just threw my stuff in anywhere did not reassemble any furniture were rude, threatening and hostile the entire time When I called Ali to complain, he stated that I was getting my stuff and if I wanted it reassembled, I would have to pay extra This company is out to RIP YOU OF! Do NOT USE them!!!
Rolls moved my belongings from VA to FLAfter a horrible pickup experience, broken and missing items, there's been no response to my claim The move of my belongings from Ladysmith, VA to Tampa, FL was originally with E-Z MovingI chose this contract because the fee was fixed, the packing supplies (tape, cloths, etc.) were included in the fee, there would be a detailed walkthrough of items with an inventory sheet, and the company offered an after hours line for any discrepancies or emergenciesMy only task was to bring $for the ddriver 7/27, I received an email from Alison confirming delivery for the following day between 3:- 4:p.m I arrived to the storage site (a friend's investment property occupied by tenants) where my items were stored in a vacant garage of a residential alley It was 2:p.m In my email sent to the customer service manager, Alison, I provided a detailed complaint of the services I received to include: extremely late arrival(7:p.m
September 1, Re: Rolls Van Lines Sulphur Spring Road Baltimore, MD (855) 778- Job # [redacted] To Whom It May Concern: I would like to officially file a letter of complaint in reference to the above referenced company and their illegal practices On July 13, 2016, I contracted Rolls Van Lines (going forward referred to as "the company") to relocate my belongings from Yeadon, PA to Tucson, AZ After I carefully detailed all items to Dennis A [redacted] , shortly thereafter, he emailed me a quote that I felt was very fair and would seal the deal I liked the quote so much that I recommended the company to fr
Company damaged a wall during a move, property management assessed $to fixcompany only offered $ During a move in September, the company damaged a wall Once the property management, Champion Realty, had their representative fix the issue and provided me with a receipt to submit of $ 12/14/was the initial correspondence from my girlfriend that started the claim process The moving company sent a letter only offering $100; even after limited correspondence from the company and providing them a receipt nothing has been resolved
As another two customers mentioned in their reviews, I am also frequent mover in past yearsI had the combination of all other customers bad experience with this company both on the pricing and the handlingI have to say this moving company is the worst I have ever hired so farI found this company by google search about several weeks before I movedThe sales person sounded very nice and considerableHe asked some questions about number of rooms, majors furniture and personal belongsI told him what exactly what I have and emphasized that I have a Auto Mechanic toolbox that needs a lift-gate on the truck to load itAfter he collected all the information then give a quote for $When the driver drove the truck to my house, I found the lift-gate I was damaged and doesn't work properlyThe workers insisted to load all other my stuff other than the toolbox and tractor lawn mowerThey called for another truck to load my tool box and lawn mower but I was told I have to pay extra $for eachBut when I received the bill it became $2,for picking upWhen I talked to the manager about price, he promised to charge no more than $and also give 10% of discountBecause my two property closing date were five dates apart, I had to store my stuff temporaryThis company provided up to days storageI have to give them the credit about thisHowever, when they delivered my stuff days later, I found many damaged and lost items especially, my thousands dollar toolbox and the king size mattressBefore the workers started to unload the truck, the manager asked me to pay $ for the delivery After they unloaded all my stuff with the damaged ones, the manager asked me to pay another $I refused and told him that I am going to file the claim and report to Revdex.com about my lost and damagesAbout the damages and lost, they broke the caster wheel on the heavy duty pro toolbox and also some big dents and scratches on the toolboxThey also made the mattress very dirty and torn, even a couple of foot print on the surfaceI have filed the lost and damage claim to the company and hopefully, they can fix the problem afterwardsI will post my updated review after receive the result for my claim
Rolls Van Lines never completed its work, is responsible through negligence for significant damage to my property, and is not answering emails
Rolls Van Lines was hired to move the entire content of my home at *** MD, to my second home at ***, CO,
The movers damaged my house in MD, leaving deep gouges in the hardwood floor when they packaged our grand pianoDamage repair is estimated at US1,
The moving company subcontracted the transport and delivery to an independent contractorThat was not part of contract and the mishandling of the property by the subcontractor is the full responsibility of Rolls Van Lines
Rolls Van Lines or the subcontractor misplaced some goods that never arrived at my Colorado homeLosses for these items are valued at US$2,They include a large round mirror (US$350), a unique oil painting (US$1,200), a Miele vacuum cleaner (US$450), parts of a queen-sized bed that is now unu
I have moved very often in my life and undoubtedly this is the worst moving company I have encounteredThe damage to our house, the extensive damage to our boxes and furniture, the number of lost items are only one part of this nightmareThe other half is the deceptive business practices, promising services that are charged but not rendered, a contract that was altered after the fact, and the extreme rudeness of their staff, repeatedly hanging up the phone, or ignoring email to rectify problems
Buyer beware
I was told my shipment was going to take 5-daysIt has been days and the company still has not told me when I will recieve my items
Ramon G*** is the repOrder # is *** I have already paid the company percent of $
Rolls Van Lines
*** *** *** Suite # A
Baltimore, MD XXXXX
RollsVanLines.com
Do NOT use this company They were my worst nightmare When the movers arrived, two men barely spoke EnglishThey tried to force me to sign blank forms that they could fill in later with additional costs, for example boxes, tape, etcand when I filled in all the blanks with Zeros and the total additional cost with zero, then signed the form They got rude and hostile Next, they tried to get me to sign another form with the start time on it blank I established a start time with them, filled this in and signed the form I was then told the move would DEFINITELY take more than the hours I was quoted I told them I had moved all of the exact same items many times and it never took more than hours They said, we will see They began loading but refused to move boxes they considered too small, or not labeled as moving boxes (from Home Depot) The truck was loaded within an hour minutes
The drive from the pick up location to the drop off location is minutes When they had still not arrived after minutes, I called and they told me they were taking a break to buy water and would be there in minutes minutes later I called again and they refused to answer I informed them via voicemail that if they did not respond or arrived within minutes I was calling the police I then called the office and spoke with Paul I was told he would contact the crew and call me backminutes later, he called to say they would be there in five minutes and to not call the police I told him I was not paying for the time they were taking a breakThat they were purposely trying to prolong the assignment because they were paid $per hour after the hour quote He said that was fine The truck finally arrives after an hour They same man who tried to force me to sign blank forms, now is trying to force me to pay for hours or they will not unload the truck I told him I was not paying more than the hour quote and I called the POLICE Thankfully, they had opened the back of the truck thinking they could bully me but when they tried to leave with my stuff, I hopped on the back and would not allow them to close the rear door The police arrived, stayed while another manager Ali was called and informed them to unload and deliver my goods They just threw my stuff in anywhere did not reassemble any furniture were rude, threatening and hostile the entire time When I called Ali to complain, he stated that I was getting my stuff and if I wanted it reassembled, I would have to pay extra This company is out to RIP YOU OF! Do NOT USE them!!!
Overcharges for moving items, items lost and damagedCustomer service complaint
We moved from overseas on 7/All items were left in a storage packaged in Virginia from December to July The estimate for the moving to Florida received was $considering the cubic feet calculated by the time of the inventoryWe ended up being charged $which included for exact day delivery because the items where promised for exact delivery on 7/and on the 2th we got the news they didn't have an exact day and if we wanted for the 9th we had to pay extra moneyIt supposed to be like that because the truck will carry only our itemsWe paid and the move never got here on the 9th as promised, reason why we disputed that amount to the credit card that was chargedThe lady who handled all this situation was extremely rude but she reassured we will have our items on that date, reason why we decided to go ahead and pay,
We rented the apartment to occupy on the 9th and the items g
Horrible, horrible experience with this company
When I started getting a quote from different movers, this company responded the most promptly, which was very impressive, and that was one reason why I ended up choosing it over others, as their price was not the lowest
The first problem is about the price Starting from the beginning, I emailed them an excel file I created, with every single item I included in my shipment I was in the process of packing when I got a quote from them, and I sent them what I had at that moment, including pictures of various items The excel file included the measurement of every item I included and the total cubic feet The purpose was to get an idea how much I would be charged I provided as much information as possible to get the closest estimate possible as I trusted their professional judgement and estimation My calculations added up to a total of less than cft, and I kept emailing them with the updated measurement and pictures as I was approaching the end of the packing process I was given a quote of $1300+, and I ended up being charged $2000+ It was mentioned in one of our emails that it looked like my shipment wouldn't exceed cft, and I understand that the actual volume could not be finalized until the day shipment was picked up, but it was too much of a difference As a customer, I believe I had done everything I could to provide all the information I had about the size of my shipment to get an accurate quote I believed that they would be able to give me an accurate quote based on the information I provided, or would ask for more information in order to get me the closest estimate possible If I had known that it would come out $more than the quote, I would have researched further before making my decision, and made an effort to reduce my shipment volume Do you think a customer has to wait till shipment has been picked up and accept whatever the moving company wants to charge?
Second, the paperwork was confusing and misleading On the day my shipment was picked up, the crew told me that my shipment volume exceeded cft, and asked me to sign a blank document, indicating I agreed to pay extra for the extra volume The volume was left blank, and the price was left blank There were some other blank documents I was asked to sign, and of course, I refused I was given an invoice, indicating that I owed a balance of $829, but later the staff told me to ignore that invoice, and issued a new invoice of $ It was very unprofessional to handle business and customers like that
Third, there was a problem with communication The prompt responses from the company stopped immediately after shipment pick-up The crew told me that the office would contact me about the actual volume of my shipment the next day, which did not happen I kept emailing and never got a response, and their voice mail box was also full I was so desperate to get a response, and there was a time when I was wondering if the company was out of business, and I was so worried about the whereabouts of my shipment The property management of my apartment building requested some insurance documents, and asked this company to contact them regarding the arrival date There were some issues about the insurance papers, and I connected the operations manager with the property manager The property manager was unable to get an answer about the arrival date I emailed to find out, but was unable to get an answer either I had to pay $to move my stuff in, as the property management has to reserve their manpower to supervise the move when a truck enters their property The money was non-refundable, and I had to make another reservation and pay again when I could provide an accurate date when the truck was going to arrive I lost $160, and I think I need to be compensated due to the irresponsible and unprofessional management of this company
When shipment arrived, my belongings were all over the truck, and some of my items were mixed with another shipment Also, my bookcase was damaged upon arrival
Throughout all the paperwork, it is mentioned over and over again that this company is not responsible for this or that, the customer cannot stop payment when using a credit card, the customer cannot contact any media organization or internet website if they want to file a claim etcIt seems to me that the company is already prepared for negative responses from their customers from the beginning
This is a horrible company that I considered myself very unlucky to have come across during my search
The move is about 5-hour driveAggressive but inaccurate sales associate, substandard servicesTakes almost days to deliver
On December 18th , I received a phone call and text from his company, and confirmed a morning picked upOn December 19th morning, no mover showed upI was stood up againRamon from Rolls Trans Group LLC ( ***@rollsvanlines.com) called me and told me the movers would come afternoonI worked for the second shiftIt was my last at my working company, and we were short staffedI had to call my supervisor to come late for their mistakesWhenever I told him what happened to me, he would tell me that my case was transferred to him on this dayHe knew nothing beforeHe told me he was the person who was responsible for my move, just as Paul and David told me beforeThe movers finally came at around 4:The trunk was half fullThey had to get everything out to rearrange my stuffThey used 2-hours to do all thisI told the movers that I wants t
This was a horrible experience! The company under quoted my moving costs by $1000, was late hrs, broke an item, left half of my furniture disassemb
I dealt with Andrew pascal initially who quoted my move to be $from Richmond Virginia to Los Angeles CaliforniaOnce they picked up the storage they then contacted me a week later to tell me it would cost me $knowing it was nothing I could do to pay to get my stuff back During my flight to Virginia a Rep called me and left me a message saying that they were changed my delivery pickup time without my permission not know that my trip to Richmond was also to take my mother who has breast cancer to the hospital at a certain timeThey were two hours late which caused me to be late in reaching my motherThey also broke a lamp in the pickupDuring packing part of the agreement was to disassemble and reassemble any furniture in which I had five glass tables that needed to beWhen they reached la the movers said they had no info
September 1,
Re: Rolls Van Lines Sulphur Spring Road Baltimore, MD (855) 778- Job #***
To Whom It May Concern:
I would like to officially file a letter of complaint in reference to the above referenced company and their illegal practices
On July 13, 2016, I contracted Rolls Van Lines (going forward referred to as "the company") to relocate my belongings from Yeadon, PA to Tucson, AZ After I carefully detailed all items to Dennis A***, shortly thereafter, he emailed me a quote that I felt was very fair and would seal the deal I liked the quote so much that I recommended the company to fr
Movers arrived late, charged extra time, argued and rude, did not complete move from old location, broke boxes walked on things; no help from claims
The movers were minutes late, and when I called them to see when they would arrive, the male who answered was rude, and said, "do you want us to go back?" They did not give their names throughout the entire moveWhen they arrived, and I opened the roll up door to my storage unit, the one who spoke English started telling me he was not going to move my thingsHe argued with me and said, "you need to throw 75% of this stuff (Junk) away!" He demanded that I sign before they would start to move my thingsThe movers kept speaking in their language, laughing as they unwrapped things that were wrapped to protect them, even though I asked them not to unwrap anythingI told them the items were wrapped to protect themThey unwrapped things anyway and threw the wrappings on the ground, as they kept saying "Democratica", and throwing my thi
We are military and We Pack out of Florida hired Rolls Vanlines to complete our move Many expensive items were damaged and we only received $
June of we completed a miitary move and our furniture was delviered by Rolls Vanlines who were hired by We Pack out of Florida When our furniture arrived, we were highly disappointed as our new flat screened televisons were broken, custom head board dirty with tire marks, box spring splintered with wood chips and smashed, cherry wood dresser scuffed, washer/dryer dented and scraped, picture busted and not to mention several smaller damaged items that we were ok with not claiming Clearly, these items were not wrapped or packed properly We submitted our claim along with photos as proof and waited several months to hear back Finally, we were told that the contract stated that we will only be reimbursed based on the weight of those items combined Therefore, using their formula, we recieved $and were left with dealing wit
Movers were two hours lateOver $5,of furniture damaged and they offered me a measly $132!!! Unacceptable!!! I waited for movers for over two hoursReceptionist got an attitude with me and told me I would be charged if I canceled even though I was still waiting and she couldn't get in touch with movers! Then they get there and damage over $5,worth of furnitureI filed a claim in July and am just now getting a response that I will be receiving a measly $Unacceptable!!!! I can't even get one of the pieces you damaged fixed with that! I'm pissed and if I have to take them to court I will surely do it and have no problem doing itEasy or hard way I will get what is owed to meI see many other complaints on this company saying the same thingUnprofessional and I will never use or recommend them at allFix it!!! I want a full refund and money for my damages this is ridiculousI should be receiving ATLEAST $
DO NOT USE THIS COMPANY!!! This company is a big rip offLike in all the other reviews I have read, when coordinating with the movers everyone is friendly and helpfulBut once they have your goods it goes downhillI was told my furniture would arrive on 1/20/I called days prior to ask what time is delivery and they said it is still in storage and cant load a truck due to the weatherI called a week later and asked for an update and guess what my items are still in storage and my goods will be packed in a truck in hoursAnd to top it off they have charged me 2x for storage fees without my authorization As of today 1/31/I still don't have itemsI have moved several moving companies in my past and this by far is the absolutely the worstAnd English is not their first language I cant stress enough do not use this company
We are military and We Pack out of Florida hired Rolls Vanlines to complete our move Many expensive items were damaged and we only received $ June of we completed a miitary move and our furniture was delviered by Rolls Vanlines who were hired by We Pack out of Florida When our furniture arrived, we were highly disappointed as our new flat screened televisons were broken, custom head board dirty with tire marks, box spring splintered with wood chips and smashed, cherry wood dresser scuffed, washer/dryer dented and scraped, picture busted and not to mention several smaller damaged items that we were ok with not claiming Clearly, these items were not wrapped or packed properly We submitted our claim along with photos as proof and waited several months to hear back Finally, we were told that the contract stated that we will only be reimbursed based on the weight of those items combined Therefore, using their formula, we recieved $and were left with dealing wit
Rolls Van Lines [redacted] Suite # A Baltimore, MD XXXXX RollsVanLines.com Do NOT use this company They were my worst nightmare When the movers arrived, two men barely spoke EnglishThey tried to force me to sign blank forms that they could fill in later with additional costs, for example boxes, tape, etcand when I filled in all the blanks with Zeros and the total additional cost with zero, then signed the form They got rude and hostile Next, they tried to get me to sign another form with the start time on it blank I established a start time with them, filled this in and signed the form I was then told the move would DEFINITELY take more than the hours I was quoted I told them I had moved all of the exact same items many times and it never took more than hours They said, we will see They began loading but refused to move boxes they considered too small, or not labeled as moving boxes (from Home Depot) The truck was loaded within an hour minutes The drive from the pick up location to the drop off location is minutes When they had still not arrived after minutes, I called and they told me they were taking a break to buy water and would be there in minutes minutes later I called again and they refused to answer I informed them via voicemail that if they did not respond or arrived within minutes I was calling the police I then called the office and spoke with Paul I was told he would contact the crew and call me backminutes later, he called to say they would be there in five minutes and to not call the police I told him I was not paying for the time they were taking a breakThat they were purposely trying to prolong the assignment because they were paid $per hour after the hour quote He said that was fine The truck finally arrives after an hour They same man who tried to force me to sign blank forms, now is trying to force me to pay for hours or they will not unload the truck I told him I was not paying more than the hour quote and I called the POLICE Thankfully, they had opened the back of the truck thinking they could bully me but when they tried to leave with my stuff, I hopped on the back and would not allow them to close the rear door The police arrived, stayed while another manager Ali was called and informed them to unload and deliver my goods They just threw my stuff in anywhere did not reassemble any furniture were rude, threatening and hostile the entire time When I called Ali to complain, he stated that I was getting my stuff and if I wanted it reassembled, I would have to pay extra This company is out to RIP YOU OF
! Do NOT USE them!!!
Rolls moved my belongings from VA to FLAfter a horrible pickup experience, broken and missing items, there's been no response to my claim The move of my belongings from Ladysmith, VA to Tampa, FL was originally with E-Z MovingI chose this contract because the fee was fixed, the packing supplies (tape, cloths, etc.) were included in the fee, there would be a detailed walkthrough of items with an inventory sheet, and the company offered an after hours line for any discrepancies or emergenciesMy only task was to bring $for the ddriver 7/27, I received an email from Alison confirming delivery for the following day between 3:- 4:p.m I arrived to the storage site (a friend's investment property occupied by tenants) where my items were stored in a vacant garage of a residential alley It was 2:p.m In my email sent to the customer service manager, Alison, I provided a detailed complaint of the services I received to include: extremely late arrival(7:p.m
September 1, Re: Rolls Van Lines Sulphur Spring Road Baltimore, MD (855) 778- Job # [redacted] To Whom It May Concern: I would like to officially file a letter of complaint in reference to the above referenced company and their illegal practices On July 13, 2016, I contracted Rolls Van Lines (going forward referred to as "the company") to relocate my belongings from Yeadon, PA to Tucson, AZ After I carefully detailed all items to Dennis A [redacted] , shortly thereafter, he emailed me a quote that I felt was very fair and would seal the deal I liked the quote so much that I recommended the company to fr
Company damaged a wall during a move, property management assessed $to fixcompany only offered $ During a move in September, the company damaged a wall Once the property management, Champion Realty, had their representative fix the issue and provided me with a receipt to submit of $ 12/14/was the initial correspondence from my girlfriend that started the claim process The moving company sent a letter only offering $100; even after limited correspondence from the company and providing them a receipt nothing has been resolved
As another two customers mentioned in their reviews, I am also frequent mover in past yearsI had the combination of all other customers bad experience with this company both on the pricing and the handlingI have to say this moving company is the worst I have ever hired so farI found this company by google search about several weeks before I movedThe sales person sounded very nice and considerableHe asked some questions about number of rooms, majors furniture and personal belongsI told him what exactly what I have and emphasized that I have a Auto Mechanic toolbox that needs a lift-gate on the truck to load itAfter he collected all the information then give a quote for $When the driver drove the truck to my house, I found the lift-gate I was damaged and doesn't work properlyThe workers insisted to load all other my stuff other than the toolbox and tractor lawn mowerThey called for another truck to load my tool box and lawn mower but I was told I have to pay extra $for eachBut when I received the bill it became $2,for picking upWhen I talked to the manager about price, he promised to charge no more than $and also give 10% of discountBecause my two property closing date were five dates apart, I had to store my stuff temporaryThis company provided up to days storageI have to give them the credit about thisHowever, when they delivered my stuff days later, I found many damaged and lost items especially, my thousands dollar toolbox and the king size mattressBefore the workers started to unload the truck, the manager asked me to pay $ for the delivery After they unloaded all my stuff with the damaged ones, the manager asked me to pay another $I refused and told him that I am going to file the claim and report to Revdex.com about my lost and damagesAbout the damages and lost, they broke the caster wheel on the heavy duty pro toolbox and also some big dents and scratches on the toolboxThey also made the mattress very dirty and torn, even a couple of foot print on the surfaceI have filed the lost and damage claim to the company and hopefully, they can fix the problem afterwardsI will post my updated review after receive the result for my claim
Rolls Van Lines never completed its work, is responsible through negligence for significant damage to my property, and is not answering emails
Rolls Van Lines was hired to move the entire content of my home at *** MD, to my second home at ***, CO,
The movers damaged my house in MD, leaving deep gouges in the hardwood floor when they packaged our grand pianoDamage repair is estimated at US1,
The moving company subcontracted the transport and delivery to an independent contractorThat was not part of contract and the mishandling of the property by the subcontractor is the full responsibility of Rolls Van Lines
Rolls Van Lines or the subcontractor misplaced some goods that never arrived at my Colorado homeLosses for these items are valued at US$2,They include a large round mirror (US$350), a unique oil painting (US$1,200), a Miele vacuum cleaner (US$450), parts of a queen-sized bed that is now unu
I have moved very often in my life and undoubtedly this is the worst moving company I have encounteredThe damage to our house, the extensive damage to our boxes and furniture, the number of lost items are only one part of this nightmareThe other half is the deceptive business practices, promising services that are charged but not rendered, a contract that was altered after the fact, and the extreme rudeness of their staff, repeatedly hanging up the phone, or ignoring email to rectify problems
Buyer beware
I was told my shipment was going to take 5-daysIt has been days and the company still has not told me when I will recieve my items
Ramon G*** is the repOrder # is *** I have already paid the company percent of $
Rolls Van Lines
! Do NOT USE them!!!
*** *** *** Suite # A
Baltimore, MD XXXXX
RollsVanLines.com
Do NOT use this company They were my worst nightmare When the movers arrived, two men barely spoke EnglishThey tried to force me to sign blank forms that they could fill in later with additional costs, for example boxes, tape, etcand when I filled in all the blanks with Zeros and the total additional cost with zero, then signed the form They got rude and hostile Next, they tried to get me to sign another form with the start time on it blank I established a start time with them, filled this in and signed the form I was then told the move would DEFINITELY take more than the hours I was quoted I told them I had moved all of the exact same items many times and it never took more than hours They said, we will see They began loading but refused to move boxes they considered too small, or not labeled as moving boxes (from Home Depot) The truck was loaded within an hour minutes
The drive from the pick up location to the drop off location is minutes When they had still not arrived after minutes, I called and they told me they were taking a break to buy water and would be there in minutes minutes later I called again and they refused to answer I informed them via voicemail that if they did not respond or arrived within minutes I was calling the police I then called the office and spoke with Paul I was told he would contact the crew and call me backminutes later, he called to say they would be there in five minutes and to not call the police I told him I was not paying for the time they were taking a breakThat they were purposely trying to prolong the assignment because they were paid $per hour after the hour quote He said that was fine The truck finally arrives after an hour They same man who tried to force me to sign blank forms, now is trying to force me to pay for hours or they will not unload the truck I told him I was not paying more than the hour quote and I called the POLICE Thankfully, they had opened the back of the truck thinking they could bully me but when they tried to leave with my stuff, I hopped on the back and would not allow them to close the rear door The police arrived, stayed while another manager Ali was called and informed them to unload and deliver my goods They just threw my stuff in anywhere did not reassemble any furniture were rude, threatening and hostile the entire time When I called Ali to complain, he stated that I was getting my stuff and if I wanted it reassembled, I would have to pay extra This company is out to RIP YOU OF
Overcharges for moving items, items lost and damagedCustomer service complaint
We moved from overseas on 7/All items were left in a storage packaged in Virginia from December to July The estimate for the moving to Florida received was $considering the cubic feet calculated by the time of the inventoryWe ended up being charged $which included for exact day delivery because the items where promised for exact delivery on 7/and on the 2th we got the news they didn't have an exact day and if we wanted for the 9th we had to pay extra moneyIt supposed to be like that because the truck will carry only our itemsWe paid and the move never got here on the 9th as promised, reason why we disputed that amount to the credit card that was chargedThe lady who handled all this situation was extremely rude but she reassured we will have our items on that date, reason why we decided to go ahead and pay,
We rented the apartment to occupy on the 9th and the items g
Horrible, horrible experience with this company
When I started getting a quote from different movers, this company responded the most promptly, which was very impressive, and that was one reason why I ended up choosing it over others, as their price was not the lowest
The first problem is about the price Starting from the beginning, I emailed them an excel file I created, with every single item I included in my shipment I was in the process of packing when I got a quote from them, and I sent them what I had at that moment, including pictures of various items The excel file included the measurement of every item I included and the total cubic feet The purpose was to get an idea how much I would be charged I provided as much information as possible to get the closest estimate possible as I trusted their professional judgement and estimation My calculations added up to a total of less than cft, and I kept emailing them with the updated measurement and pictures as I was approaching the end of the packing process I was given a quote of $1300+, and I ended up being charged $2000+ It was mentioned in one of our emails that it looked like my shipment wouldn't exceed cft, and I understand that the actual volume could not be finalized until the day shipment was picked up, but it was too much of a difference As a customer, I believe I had done everything I could to provide all the information I had about the size of my shipment to get an accurate quote I believed that they would be able to give me an accurate quote based on the information I provided, or would ask for more information in order to get me the closest estimate possible If I had known that it would come out $more than the quote, I would have researched further before making my decision, and made an effort to reduce my shipment volume Do you think a customer has to wait till shipment has been picked up and accept whatever the moving company wants to charge?
Second, the paperwork was confusing and misleading On the day my shipment was picked up, the crew told me that my shipment volume exceeded cft, and asked me to sign a blank document, indicating I agreed to pay extra for the extra volume The volume was left blank, and the price was left blank There were some other blank documents I was asked to sign, and of course, I refused I was given an invoice, indicating that I owed a balance of $829, but later the staff told me to ignore that invoice, and issued a new invoice of $ It was very unprofessional to handle business and customers like that
Third, there was a problem with communication The prompt responses from the company stopped immediately after shipment pick-up The crew told me that the office would contact me about the actual volume of my shipment the next day, which did not happen I kept emailing and never got a response, and their voice mail box was also full I was so desperate to get a response, and there was a time when I was wondering if the company was out of business, and I was so worried about the whereabouts of my shipment The property management of my apartment building requested some insurance documents, and asked this company to contact them regarding the arrival date There were some issues about the insurance papers, and I connected the operations manager with the property manager The property manager was unable to get an answer about the arrival date I emailed to find out, but was unable to get an answer either I had to pay $to move my stuff in, as the property management has to reserve their manpower to supervise the move when a truck enters their property The money was non-refundable, and I had to make another reservation and pay again when I could provide an accurate date when the truck was going to arrive I lost $160, and I think I need to be compensated due to the irresponsible and unprofessional management of this company
When shipment arrived, my belongings were all over the truck, and some of my items were mixed with another shipment Also, my bookcase was damaged upon arrival
Throughout all the paperwork, it is mentioned over and over again that this company is not responsible for this or that, the customer cannot stop payment when using a credit card, the customer cannot contact any media organization or internet website if they want to file a claim etcIt seems to me that the company is already prepared for negative responses from their customers from the beginning
This is a horrible company that I considered myself very unlucky to have come across during my search
The move is about 5-hour driveAggressive but inaccurate sales associate, substandard servicesTakes almost days to deliver
On December 18th , I received a phone call and text from his company, and confirmed a morning picked upOn December 19th morning, no mover showed upI was stood up againRamon from Rolls Trans Group LLC ( ***@rollsvanlines.com) called me and told me the movers would come afternoonI worked for the second shiftIt was my last at my working company, and we were short staffedI had to call my supervisor to come late for their mistakesWhenever I told him what happened to me, he would tell me that my case was transferred to him on this dayHe knew nothing beforeHe told me he was the person who was responsible for my move, just as Paul and David told me beforeThe movers finally came at around 4:The trunk was half fullThey had to get everything out to rearrange my stuffThey used 2-hours to do all thisI told the movers that I wants t
This was a horrible experience! The company under quoted my moving costs by $1000, was late hrs, broke an item, left half of my furniture disassemb
I dealt with Andrew pascal initially who quoted my move to be $from Richmond Virginia to Los Angeles CaliforniaOnce they picked up the storage they then contacted me a week later to tell me it would cost me $knowing it was nothing I could do to pay to get my stuff back During my flight to Virginia a Rep called me and left me a message saying that they were changed my delivery pickup time without my permission not know that my trip to Richmond was also to take my mother who has breast cancer to the hospital at a certain timeThey were two hours late which caused me to be late in reaching my motherThey also broke a lamp in the pickupDuring packing part of the agreement was to disassemble and reassemble any furniture in which I had five glass tables that needed to beWhen they reached la the movers said they had no info
Great service, on time and moved my belongings safely
September 1,
Re: Rolls Van Lines Sulphur Spring Road Baltimore, MD (855) 778- Job #***
To Whom It May Concern:
I would like to officially file a letter of complaint in reference to the above referenced company and their illegal practices
On July 13, 2016, I contracted Rolls Van Lines (going forward referred to as "the company") to relocate my belongings from Yeadon, PA to Tucson, AZ After I carefully detailed all items to Dennis A***, shortly thereafter, he emailed me a quote that I felt was very fair and would seal the deal I liked the quote so much that I recommended the company to fr
Movers arrived late, charged extra time, argued and rude, did not complete move from old location, broke boxes walked on things; no help from claims
The movers were minutes late, and when I called them to see when they would arrive, the male who answered was rude, and said, "do you want us to go back?" They did not give their names throughout the entire moveWhen they arrived, and I opened the roll up door to my storage unit, the one who spoke English started telling me he was not going to move my thingsHe argued with me and said, "you need to throw 75% of this stuff (Junk) away!" He demanded that I sign before they would start to move my thingsThe movers kept speaking in their language, laughing as they unwrapped things that were wrapped to protect them, even though I asked them not to unwrap anythingI told them the items were wrapped to protect themThey unwrapped things anyway and threw the wrappings on the ground, as they kept saying "Democratica", and throwing my thi
We are military and We Pack out of Florida hired Rolls Vanlines to complete our move Many expensive items were damaged and we only received $
June of we completed a miitary move and our furniture was delviered by Rolls Vanlines who were hired by We Pack out of Florida When our furniture arrived, we were highly disappointed as our new flat screened televisons were broken, custom head board dirty with tire marks, box spring splintered with wood chips and smashed, cherry wood dresser scuffed, washer/dryer dented and scraped, picture busted and not to mention several smaller damaged items that we were ok with not claiming Clearly, these items were not wrapped or packed properly We submitted our claim along with photos as proof and waited several months to hear back Finally, we were told that the contract stated that we will only be reimbursed based on the weight of those items combined Therefore, using their formula, we recieved $and were left with dealing wit