Rolls Trans Group was hired to do a service of pick up, delivery and assemblyThey did not provide the complete service
I wish I would have read the reviews prior to me hiring Rolls Van Lines because the experience was horrible I specifically requested an estimate with instructions to pick up a bed, inclusive of headboard, foot board, side rails, mattress and box spring from a furniture store in Maryland to be delivered to New Jersey and assembled I included in the request for the pick up and delivery to be the same day, in addition to me living on the third floor and there is an elevator I was quoted $which I agreed to The day before the furniture was scheduled to be picked up, I was told that it would not be picked up until between and in the afternoon and it was at that I time I learned that they do not pick up and deliver on the same day and my furniture could not be delivered until days later On the day of pick up the driver was hours late and could not pi
Rolls Trans Group did a great job moving me on Friday, March 31stOverall, the move went very well despite the bad weatherIt rained all dayI do have one concernWe can't find a rug that was in one of the bedroomsIt's blue and whiteAlso, we are missing a shelf for our hutch in the dining roomPlease contact me if you find these items as soon as possibleThank youTina *** - *** - ***@hotmail.com
Good Morning,
I just wanted to take a brief second and thank you for your moving servicesYour guys did an absolutely incredible jobVonlo, Kaha and Levan are really great and hardworking guys, we couldn't be happierTheir professional attitude and curtesy made our move a breezeThey worked non stop from the moment they came to the moment they left making sure everything was done perfectlyI will highly recommend your company and these guys to anyone I know and will definitely keep you in mind for any of our future moving needs
Thank you again,
Stan
Not reimbursed for broken glass shelf
On 11/20/I filed a damage report to ROLLS VAN LINES claims SULPHUR SPRINGS RD SUITEBALTIMORE, MD I mailed out claims in 12/12/Since then I have not been reimbursed like they promised me $for a broken glass shelf for my china cabinetThey packed glass shelves together without any padding in between them one shelf was unbroken the other shattered I have tried several times to reach them by e mail and I am getting no responseI called the moving co which said the claims dept has no phone number and all complaints should be e mailed or mailed which I have doneand still no responseI have saved a letter from them on my e mail that they will reimburse me $I am still waiting for check
We were given an estimate of $for move from VA to IL for sq cu ftI had negotiated several times and sent in inventory listI was ensured that there will not be any additional chargesAfter the movers loaded everything, we were given another paper and the cu ft was listed as sq cu ftWhen we questioned the movers told us that was for insurance purposes only and the price will not changeAfter the few hours we received an email and call saying that the previous estimate was inaccurate and now the amount is approx I told them that there is no way my daughter can afford that, so they adjusted it to around At the end we still ended up paying extra $from the original estimate
Overall I had a wonderful experience with this companyI purchased a dedicated move from Baltimore to Ann ArborThe sales team was efficient and friendlyThe pick up drivers, packers, and loaders and the deliver driver, unloaders and re-assemblers were all fantasticThe only reason that I didn't give this a star rating was that their dispatch person was rude to me on the phone when I called to discuss a problem with my delivery timeBasically, something came up and the dedicated delivery time I paid an extra fee for ended up being day and an additional hours lateHowever, within hours (over a holiday weekend) I was contacted by the office manager and was refunded 100% of my dedicated delivery service fee because of this inconvenienceAlso, the office manager was extremely nice and said that she would address my concern about the person in dispatchOverall, I'm really glad I tried this company and I would use them for a move in the future
I highly recommend this company! They showed up on time, the workers worked hard and fastThey treat you and your belongings with respect They take the extra srep to ask questions and be helpful It was one of the best moving experiences I've ever had
fraudulent charges, holding my stuff hostage, damaged product
I was overcharged with an estimate of 600cfI have attached the picture of the truck fully loadedThe capacity of truck is 1800cf and I only used 1/of truck and have pictures
Originally they told me 500cf (the pick up crew) and I paid in fullA couple days later I got an email that they took all my stuff out and remeasured and it's now 600cf and I have to pay more money or they will not deliver my stuffThey held my stuff hostage so I was forced to pay even though by my calculation I only used 450cf
I was overcharged for packing materials
I signed a form stating I did NOT want any materials used I have photos of form I signedI also drew an X across it indicating I was not paying for any materialsHe charged me anyway and over charged me
Regardless to signing said form, he lied and said I used rolls of bubble wrapI only used a few strands of roll to cover the glass for one tableI have photos
Rolls moved my belongings from VA to FLAfter a horrible pickup experience, broken and missing items, there's been no response to my claim
The move of my belongings from Ladysmith, VA to Tampa, FL was originally with E-Z MovingI chose this contract because the fee was fixed, the packing supplies (tape, cloths, etc.) were included in the fee, there would be a detailed walkthrough of items with an inventory sheet, and the company offered an after hours line for any discrepancies or emergenciesMy only task was to bring $for the ddriver 7/27, I received an email from Alison confirming delivery for the following day between 3:- 4:p.m I arrived to the storage site (a friend's investment property occupied by tenants) where my items were stored in a vacant garage of a residential alley It was 2:p.m In my email sent to the customer service manager, Alison, I provided a detailed complaint of the services I received to include: extremely late arrival(7:p.m
Unauthorized charge on credit card
I contracted Rolls Van Line to move furniture from Fairfax VA to my home in Richmond on August this yearI was promised via email from a company representative, which I have, that I could pay by check, but the drivers refused to take a check and would not unload the truck with out a credit cardI suspected fraud but gave by card # and signed a contract to pay ONLY (I had already paid deposit) and clearly marked TOTAL under my signatureI also have an email from the company, saying that would be the total remaining amount with no extra or hidden chargesDistrusting the drivers and a company rep on the phone, I cancelled my cardHowever, in the few minutes it took me to cancel the card, Rolls Van Lines charged an additional for 'extra time'I have the contract, supporting emails, and a witness to the events on the 20th and will hold the Rolls Van Lines fully responsible for the fraudulent unauthorized charge
Have not resolved my complaint for my damaged itemsMy claim was filed June
Hired moving company to move me on June 5, I paid $for the servicesI used the company in when they were Green Line Moving Company I hired movers to move (1) in tv , dressers, beds, nightstands, bags, jewelry armoire, small glass table, plastic totes I was doing a local move less than miles and it took men over hours to move the itemsOne mover kept disappearing; I have him on video twiceOne time sleeping and the other time taking a minute cigarette breakI was told by one of the representatives, if they work over a certain amount of hours they are entitled to breaks I told her not on moneyThey are unprofessionalThe service was absolutely horrible They broke my $headboard, nightstand, inch tv (that they wrapped), and jewelry armoire (that they wrapped)They actually hid the jewelry armoire in the closet and I didn't see it until later afte
The company in question was hired to provide moving servicesWe were charged for services that were not needed and are missing large boxes of items
The merchant was used to provide moving services from Richmond, VA to Orange Park, FLThe merchant arrived hours later than previously scheduledAdvised us that our boxes could not be used and placed our boxes inside other boxesWe were advised that they would bring boxes for our TV's but we ended up having to drive to the store and purchase boxes because the movers were not preparedWhile our items were being packed into the truck, one of the movers stayed in the back of the truck and smoked nearly the entire time they were packing our items in the truckI requested him to stop due to my severe allergies but my request was ignoredAfter all of our items were packed in the truck, we were told that we would be charged extra due to the amount of items we hadI advised them that I would need a detailed report as to what we would b
Moving services were horribleHad broken items Submitted a claim 12/6/They advised claims take 90-day Call and emails go unanswered
Moving services were horrible, and unprofessionalHad broken items (The bottom of my wine refrigerator, a part of my booster chair, the edge of a table is chipped, and an antique mirror, bottom of my dresser,a crystal wine glass, a glass plate, glass bowels)I submitted a claim 12/6/They advised claims take 90-dayI have called left several messages regarding my claim, and got the run around from the sales teamCall and emails go unanswered
Was given information about delivery time line and datesReceived items with missing and broken items, days lateNo compensation received
I shipped my belongings with Rolls in June The sales rep, Michael F* instructed me that if I had my belongings picked up by June 10th, they would definitely be in Los Angeles by June 27thIn making my reservation, I made it clear that I would set any pick up date, as long as it arrived at the destination on 6/He assured me that would be plenty of timeThe entire process started off terriblyMy pick up window was from 12-3pm on 6/The drivers did not arrive until 6:45pm that day, with little to no communicationThat is over hours late!
When I arrived in LA on 6/I emailed Michael to see why I hadn't received a call about drop offThat is when I was directed to dispatch who informed me that Michael was a new employee, and told me the wrong information6/would be the date at which my belongings START t
I signed a contract with We-Pack Moving last fall to move my sister from Myrtle Beach, SC to Branson MOThey then contracted with Rolls Trans Group to move the itemsThis group was horrible from the startThey arrived with no phone call as to which day they would come, but seemed to pack up the items OKBy the time they arrived (late) in Missouri, we had lots of broken items and missing itemsThe boxes looked like they had been thrown down the street and kickedI immediately filed a claim on 9/11/After several emails and calls to them, they finally offered me a settlement of $on 5/12/My contract said I would be paid cents per pound for missing or damaged itemsThis was not trueThey use some outdated list and pay only a few dollars for each itemI expected $for the weight of missing and broken itemsI accepted the check as it would be too expensive to hire an attorneyPlease do not ever use this companyThey lie, are hard to contact and do a really bad job with handling your items
DO NOT USE THIS COMPANY!!! This company is a big rip offLike in all the other reviews I have read, when coordinating with the movers everyone is friendly and helpfulBut once they have your goods it goes downhillI was told my furniture would arrive on 1/20/I called days prior to ask what time is delivery and they said it is still in storage and cant load a truck due to the weatherI called a week later and asked for an update and guess what my items are still in storage and my goods will be packed in a truck in hoursAnd to top it off they have charged me 2x for storage fees without my authorization As of today 1/31/I still don't have itemsI have moved several moving companies in my past and this by far is the absolutely the worstAnd English is not their first language I cant stress enough do not use this company
Take heed of the other negative reviews They are all TRUE! This is by far the worst moving company in the history of movers If you have no experience with movers you will at first think their estimator is the greatest THEN you find out that the estimatior has no clue as to how to price a move nor any intention of informing the consumer of what to be aware of when getting estimates READ ALL OF THEIR FINE PRINT You don't know what you don't know until you read the fine print THEN, we can talk about the moving crew, difficult to understand, interested only in loading (and not very carefully), do not care if you are over the quoted limit (more money for them) not good at time management (they arrived hours late, with not call notification)THEN, the business manager, be aware that she will shift the responsibility for knowing the industry standards onto you - the consumerAnd be aware they do not understand the standards themselves THEN, the owner of the company, WHEN you can get ahold of him he tries to make amends for the errors but does a poor job with communicating with his employees THEN, the "delivery window", again, read the fine print because it is not really clear when you will receive your possessions THEN, the communication is lousy - at one time I was told I would receive an email when my possessions leave the warehouse THEN a phone call giving me incorrect information on the scheduled arrivalTHEN, the driver could not accept a personal money order from a bank it had to be a "postal money order" "cash" or as they finally acquised a "certified check" - now they are all the same thing but I was required to exchanged the bank personal money order for a certified check THEN, the move in of the furniture, well, lets say I have to have the carpets cleaned because of their lack of careTHEN, hurry up and sign the bill of lading stating you received all of your belongings (there is no proof, or check sheet that you received everything)THEN, good bye Not everything was put back together, as was promised - sure glad I am capable of most tasksTHEN, where are the parts to.....of which they took apart (no where to be found - I must go find replacement parts to make the items workable)THEN, every single box was absolutely destroyed These were not grocery store boxes - they were all heavy duty U-Haul moving boxesAnd THEN, there is the box of China - every single item in the box was shatteredThis box survived moves without a mishapp until it met up with the "gorilla handling" of this company and their movers Needless to say they get a failing grade from this consumer
Company damaged a wall during a move, property management assessed $to fixcompany only offered $
During a move in September, the company damaged a wall Once the property management, Champion Realty, had their representative fix the issue and provided me with a receipt to submit of $
12/14/was the initial correspondence from my girlfriend that started the claim process
The moving company sent a letter only offering $100; even after limited correspondence from the company and providing them a receipt nothing has been resolved
Wonderful company to use for a moveHad a great experience, the movers were very nice, helpful, and pleasantThey took all the stress out of movingI would highly recommend the company
Rolls Van Line made unauthorized charges to my credit card
Rolls Van Line was hired by *** *** (my son) to move furniture on July 1, To my knowledge the movers were hired by Mr*** for hours however due to unforeseen circumstances the job required additional hoursI was not and am not privy to the contract
Upon drop off of the furniture, a discrepancy arose between *** and the driver about the amount due (the driver wasted approximately minutes and then called someone named Ramon) Ramon represented himself as the owner/manager of Rolls VanTo my knowledge $was accepted as payment in full
In good faith, I authorized a $charge to my credit card so the driver would drop off ***' furniture Rolls Van Line not only charged the $but fraudulently charged another $ I contacted the company immediately and spoke to Ramon, who said the unauthorized charge of $would be refunded
As of July the refund remains outst
Rolls Trans Group was hired to do a service of pick up, delivery and assemblyThey did not provide the complete service
I wish I would have read the reviews prior to me hiring Rolls Van Lines because the experience was horrible I specifically requested an estimate with instructions to pick up a bed, inclusive of headboard, foot board, side rails, mattress and box spring from a furniture store in Maryland to be delivered to New Jersey and assembled I included in the request for the pick up and delivery to be the same day, in addition to me living on the third floor and there is an elevator I was quoted $which I agreed to The day before the furniture was scheduled to be picked up, I was told that it would not be picked up until between and in the afternoon and it was at that I time I learned that they do not pick up and deliver on the same day and my furniture could not be delivered until days later On the day of pick up the driver was hours late and could not pi
Rolls Trans Group did a great job moving me on Friday, March 31stOverall, the move went very well despite the bad weatherIt rained all dayI do have one concernWe can't find a rug that was in one of the bedroomsIt's blue and whiteAlso, we are missing a shelf for our hutch in the dining roomPlease contact me if you find these items as soon as possibleThank youTina *** - *** - ***@hotmail.com
Good Morning,
I just wanted to take a brief second and thank you for your moving servicesYour guys did an absolutely incredible jobVonlo, Kaha and Levan are really great and hardworking guys, we couldn't be happierTheir professional attitude and curtesy made our move a breezeThey worked non stop from the moment they came to the moment they left making sure everything was done perfectlyI will highly recommend your company and these guys to anyone I know and will definitely keep you in mind for any of our future moving needs
Thank you again,
Stan
Not reimbursed for broken glass shelf
On 11/20/I filed a damage report to ROLLS VAN LINES claims SULPHUR SPRINGS RD SUITEBALTIMORE, MD I mailed out claims in 12/12/Since then I have not been reimbursed like they promised me $for a broken glass shelf for my china cabinetThey packed glass shelves together without any padding in between them one shelf was unbroken the other shattered I have tried several times to reach them by e mail and I am getting no responseI called the moving co which said the claims dept has no phone number and all complaints should be e mailed or mailed which I have doneand still no responseI have saved a letter from them on my e mail that they will reimburse me $I am still waiting for check
We were given an estimate of $for move from VA to IL for sq cu ftI had negotiated several times and sent in inventory listI was ensured that there will not be any additional chargesAfter the movers loaded everything, we were given another paper and the cu ft was listed as sq cu ftWhen we questioned the movers told us that was for insurance purposes only and the price will not changeAfter the few hours we received an email and call saying that the previous estimate was inaccurate and now the amount is approx I told them that there is no way my daughter can afford that, so they adjusted it to around At the end we still ended up paying extra $from the original estimate
Overall I had a wonderful experience with this companyI purchased a dedicated move from Baltimore to Ann ArborThe sales team was efficient and friendlyThe pick up drivers, packers, and loaders and the deliver driver, unloaders and re-assemblers were all fantasticThe only reason that I didn't give this a star rating was that their dispatch person was rude to me on the phone when I called to discuss a problem with my delivery timeBasically, something came up and the dedicated delivery time I paid an extra fee for ended up being day and an additional hours lateHowever, within hours (over a holiday weekend) I was contacted by the office manager and was refunded 100% of my dedicated delivery service fee because of this inconvenienceAlso, the office manager was extremely nice and said that she would address my concern about the person in dispatchOverall, I'm really glad I tried this company and I would use them for a move in the future
I highly recommend this company! They showed up on time, the workers worked hard and fastThey treat you and your belongings with respect They take the extra srep to ask questions and be helpful It was one of the best moving experiences I've ever had
fraudulent charges, holding my stuff hostage, damaged product
I was overcharged with an estimate of 600cfI have attached the picture of the truck fully loadedThe capacity of truck is 1800cf and I only used 1/of truck and have pictures
Originally they told me 500cf (the pick up crew) and I paid in fullA couple days later I got an email that they took all my stuff out and remeasured and it's now 600cf and I have to pay more money or they will not deliver my stuffThey held my stuff hostage so I was forced to pay even though by my calculation I only used 450cf
I was overcharged for packing materials
I signed a form stating I did NOT want any materials used I have photos of form I signedI also drew an X across it indicating I was not paying for any materialsHe charged me anyway and over charged me
Regardless to signing said form, he lied and said I used rolls of bubble wrapI only used a few strands of roll to cover the glass for one tableI have photos
Rolls moved my belongings from VA to FLAfter a horrible pickup experience, broken and missing items, there's been no response to my claim
The move of my belongings from Ladysmith, VA to Tampa, FL was originally with E-Z MovingI chose this contract because the fee was fixed, the packing supplies (tape, cloths, etc.) were included in the fee, there would be a detailed walkthrough of items with an inventory sheet, and the company offered an after hours line for any discrepancies or emergenciesMy only task was to bring $for the ddriver 7/27, I received an email from Alison confirming delivery for the following day between 3:- 4:p.m I arrived to the storage site (a friend's investment property occupied by tenants) where my items were stored in a vacant garage of a residential alley It was 2:p.m In my email sent to the customer service manager, Alison, I provided a detailed complaint of the services I received to include: extremely late arrival(7:p.m
Unauthorized charge on credit card
I contracted Rolls Van Line to move furniture from Fairfax VA to my home in Richmond on August this yearI was promised via email from a company representative, which I have, that I could pay by check, but the drivers refused to take a check and would not unload the truck with out a credit cardI suspected fraud but gave by card # and signed a contract to pay ONLY (I had already paid deposit) and clearly marked TOTAL under my signatureI also have an email from the company, saying that would be the total remaining amount with no extra or hidden chargesDistrusting the drivers and a company rep on the phone, I cancelled my cardHowever, in the few minutes it took me to cancel the card, Rolls Van Lines charged an additional for 'extra time'I have the contract, supporting emails, and a witness to the events on the 20th and will hold the Rolls Van Lines fully responsible for the fraudulent unauthorized charge
Have not resolved my complaint for my damaged itemsMy claim was filed June
Hired moving company to move me on June 5, I paid $for the servicesI used the company in when they were Green Line Moving Company I hired movers to move (1) in tv , dressers, beds, nightstands, bags, jewelry armoire, small glass table, plastic totes I was doing a local move less than miles and it took men over hours to move the itemsOne mover kept disappearing; I have him on video twiceOne time sleeping and the other time taking a minute cigarette breakI was told by one of the representatives, if they work over a certain amount of hours they are entitled to breaks I told her not on moneyThey are unprofessionalThe service was absolutely horrible They broke my $headboard, nightstand, inch tv (that they wrapped), and jewelry armoire (that they wrapped)They actually hid the jewelry armoire in the closet and I didn't see it until later afte
The company in question was hired to provide moving servicesWe were charged for services that were not needed and are missing large boxes of items
The merchant was used to provide moving services from Richmond, VA to Orange Park, FLThe merchant arrived hours later than previously scheduledAdvised us that our boxes could not be used and placed our boxes inside other boxesWe were advised that they would bring boxes for our TV's but we ended up having to drive to the store and purchase boxes because the movers were not preparedWhile our items were being packed into the truck, one of the movers stayed in the back of the truck and smoked nearly the entire time they were packing our items in the truckI requested him to stop due to my severe allergies but my request was ignoredAfter all of our items were packed in the truck, we were told that we would be charged extra due to the amount of items we hadI advised them that I would need a detailed report as to what we would b
Moving services were horribleHad broken items Submitted a claim 12/6/They advised claims take 90-day Call and emails go unanswered
Moving services were horrible, and unprofessionalHad broken items (The bottom of my wine refrigerator, a part of my booster chair, the edge of a table is chipped, and an antique mirror, bottom of my dresser,a crystal wine glass, a glass plate, glass bowels)I submitted a claim 12/6/They advised claims take 90-dayI have called left several messages regarding my claim, and got the run around from the sales teamCall and emails go unanswered
Was given information about delivery time line and datesReceived items with missing and broken items, days lateNo compensation received
* instructed me that if I had my belongings picked up by June 10th, they would definitely be in Los Angeles by June 27thIn making my reservation, I made it clear that I would set any pick up date, as long as it arrived at the destination on 6/He assured me that would be plenty of timeThe entire process started off terriblyMy pick up window was from 12-3pm on 6/The drivers did not arrive until 6:45pm that day, with little to no communicationThat is over hours late!
I shipped my belongings with Rolls in June The sales rep, Michael F
When I arrived in LA on 6/I emailed Michael to see why I hadn't received a call about drop offThat is when I was directed to dispatch who informed me that Michael was a new employee, and told me the wrong information6/would be the date at which my belongings START t
I signed a contract with We-Pack Moving last fall to move my sister from Myrtle Beach, SC to Branson MOThey then contracted with Rolls Trans Group to move the itemsThis group was horrible from the startThey arrived with no phone call as to which day they would come, but seemed to pack up the items OKBy the time they arrived (late) in Missouri, we had lots of broken items and missing itemsThe boxes looked like they had been thrown down the street and kickedI immediately filed a claim on 9/11/After several emails and calls to them, they finally offered me a settlement of $on 5/12/My contract said I would be paid cents per pound for missing or damaged itemsThis was not trueThey use some outdated list and pay only a few dollars for each itemI expected $for the weight of missing and broken itemsI accepted the check as it would be too expensive to hire an attorneyPlease do not ever use this companyThey lie, are hard to contact and do a really bad job with handling your items
DO NOT USE THIS COMPANY!!! This company is a big rip offLike in all the other reviews I have read, when coordinating with the movers everyone is friendly and helpfulBut once they have your goods it goes downhillI was told my furniture would arrive on 1/20/I called days prior to ask what time is delivery and they said it is still in storage and cant load a truck due to the weatherI called a week later and asked for an update and guess what my items are still in storage and my goods will be packed in a truck in hoursAnd to top it off they have charged me 2x for storage fees without my authorization As of today 1/31/I still don't have itemsI have moved several moving companies in my past and this by far is the absolutely the worstAnd English is not their first language I cant stress enough do not use this company
Take heed of the other negative reviews They are all TRUE! This is by far the worst moving company in the history of movers If you have no experience with movers you will at first think their estimator is the greatest THEN you find out that the estimatior has no clue as to how to price a move nor any intention of informing the consumer of what to be aware of when getting estimates READ ALL OF THEIR FINE PRINT You don't know what you don't know until you read the fine print THEN, we can talk about the moving crew, difficult to understand, interested only in loading (and not very carefully), do not care if you are over the quoted limit (more money for them) not good at time management (they arrived hours late, with not call notification)THEN, the business manager, be aware that she will shift the responsibility for knowing the industry standards onto you - the consumerAnd be aware they do not understand the standards themselves THEN, the owner of the company, WHEN you can get ahold of him he tries to make amends for the errors but does a poor job with communicating with his employees THEN, the "delivery window", again, read the fine print because it is not really clear when you will receive your possessions THEN, the communication is lousy - at one time I was told I would receive an email when my possessions leave the warehouse THEN a phone call giving me incorrect information on the scheduled arrivalTHEN, the driver could not accept a personal money order from a bank it had to be a "postal money order" "cash" or as they finally acquised a "certified check" - now they are all the same thing but I was required to exchanged the bank personal money order for a certified check THEN, the move in of the furniture, well, lets say I have to have the carpets cleaned because of their lack of careTHEN, hurry up and sign the bill of lading stating you received all of your belongings (there is no proof, or check sheet that you received everything)THEN, good bye Not everything was put back together, as was promised - sure glad I am capable of most tasksTHEN, where are the parts to.....of which they took apart (no where to be found - I must go find replacement parts to make the items workable)THEN, every single box was absolutely destroyed These were not grocery store boxes - they were all heavy duty U-Haul moving boxesAnd THEN, there is the box of China - every single item in the box was shatteredThis box survived moves without a mishapp until it met up with the "gorilla handling" of this company and their movers Needless to say they get a failing grade from this consumer
Company damaged a wall during a move, property management assessed $to fixcompany only offered $
During a move in September, the company damaged a wall Once the property management, Champion Realty, had their representative fix the issue and provided me with a receipt to submit of $
12/14/was the initial correspondence from my girlfriend that started the claim process
The moving company sent a letter only offering $100; even after limited correspondence from the company and providing them a receipt nothing has been resolved
Wonderful company to use for a moveHad a great experience, the movers were very nice, helpful, and pleasantThey took all the stress out of movingI would highly recommend the company
Rolls Van Line made unauthorized charges to my credit card
Rolls Van Line was hired by *** *** (my son) to move furniture on July 1, To my knowledge the movers were hired by Mr*** for hours however due to unforeseen circumstances the job required additional hoursI was not and am not privy to the contract
Upon drop off of the furniture, a discrepancy arose between *** and the driver about the amount due (the driver wasted approximately minutes and then called someone named Ramon) Ramon represented himself as the owner/manager of Rolls VanTo my knowledge $was accepted as payment in full
In good faith, I authorized a $charge to my credit card so the driver would drop off ***' furniture Rolls Van Line not only charged the $but fraudulently charged another $ I contacted the company immediately and spoke to Ramon, who said the unauthorized charge of $would be refunded
As of July the refund remains outst