Risezone Solutions

We are in our late 70's and have two lap top computers which give us so much joyHowever, the service we get from Risezone Solutions, LLC is so wonderful, they are so polite, patient, knowledgeable and we don't have to take our computers out of our home to get them servicedThis company is so awesomeWe love having their services..Thank you Risezone Solutions, LLC

Very satisfied with Risezone & all that they have done to correct all problems with my computer

I feel this computer service is a very good service

April 25, Hello,We were contacted by customer to fix the issues on their machineWe have analyzed their machine for issuesWe tried our level best to educate the client about our limitations of fixing and supporting of only software related issues and not hardware related
Once we have tried to fix the issue, customer stopped responding to our calls and we could not able confirm if issues were fixed or not, we didn't charge any service payment to the customer.As per the letter the customer is saying that we charged her 400, or We explained her different incident plans/options with support for days or months or months plans but we did not send here any invoice or charged here any amountAnd lots of time small company like us does negotiate to help our customersWe are not a big companyIt's our standard policy of explain all the different charges for the incident and support plans available with us, before we start analyzing the client machineOnce our technical rep has analyzed the machine for the issue scope, then only we send for the authorization and invoice for the chargesFor us to remote analyze the machine, we need to remotely login to machine and check the ***'s inbuilt program to see what has gone wrong with the machine.In the end customer is saying that a different computer tech looked at the laptop and said there are no virus, it might be that we have fixed the issues but we cannot confirm it as any time a cleanup software is run on a machine, it has to be shutdown and restarted and tested again and we were never able to validate our cleanup process for this customer.If to start with there was no issue on the machine, then how can a customer call us to fix a issueThere has to be an issue for which a customer will call usIf a machine is working fine, why would anyone call us?Thanks

very good & courteous

Called regarding a problem It was attended to quickly and also had my printer set upThank you

Risezone Solutions, LLC was very helpful solving my problem and I would use him the next time

We had popups all over our desktop and within a couple of hours these guys got everything cleaned up and running faster than ever--we just had to sit back and let them workGreat job, very satisfiedThank you!

very nice job of fixing my issue

excellent service with andI would recommend risen to my friends

The service I received was done in a very professional and manner and they solved my problems I would recommend they to anyone that need computer service

Yesterday, the service was lackingThe rep was not so helpful and after approximately an hour, I had to hang up the phoneToday, however, Andy A*** was thorough, personable, and efficient in solving my problems Happy to have met Andy and I will ask for him specifically in the future

The company spent as much time as was necessary to totally clean both of my computers and get me running smoothly again without viruses or hacking sortware

Amazing workCommendable and would for sure recommend it to anyoneFast and also really helpful customer careKeep up the good work,

I am satisfied with the service that Risezone has provided to meI am very appreciative with the responsiveness and the solutions providedThank you,

The done was professional and excellent

Was very pleased with the efficiency and knowledge the technician provided Was very easy to access

I'v been with Risezone for years nowThey are always Immediately available when I Callalways solve my issuesThey are Professional, Friendly, patient and courteousI would recommend Risezone to anyone who wants to have a great computer
support company ~ thank So Much !!!

The help I received today was excellentWe were getting all kind of pop ups and everything now is so clear and fast! He was polite and helpful to two computer illiterates today! I am so glad my son called for help and I can call back whenever needed!

We had a lot of malware and everything was locked up badly, but the technicians did their work fast and solved all our problems