Riverside Payments Inc

Riverside is affiliated we are the registered isoNPT is the agent that signed this accountAll refunds are approved by themWe have submitted refunds for the merchant and cancelled out the processing for the merchant

***,
RPI has tried and will continue to try to work with you on this matterAs we explained yesterday, we need something in writing showing how much you owe your previous processor so we can cut a checkWe cannot just write checks without proofSecondly we are not legally allowed to call your old processor to cancel them outWe can however help with this by doing a way callUltimately we do not have access to your banking info to see if your old provider is still charging your accountTo resolve this matter RPI is willing to cut you a check for the full amount of your buyout provided we get some sort of documentation supporting what you have been charged or will be chargedOur conversation on the phone yesterday was ended with you saying you would call us backAt your earliest convenience please call so we can resolve this matter accordingly
thanks,
RPI

The phone number 503-972-*** is not disconnectedWe also have the buyout in writing on your account, we were just waiting to get documentation that you were actually charged from your previous providerIf you can call or email our customer service team we would be happy to help get this resolved

At this time it appears your legal counsel has contacted ours and things will be handled that routeYour bank has trace numbers which prove our statements to be trueYou also said you questioned the lease at the time of signing thus knowing it was a leaseThis is exactly what you signed up forRiverside looks forward to your attorneys letter and standing by our promise

Hey ***- First off I would like to start off by saying that we do apologize you feel you did get the service you were looking for with Riverside. We pride ourselves on offering nothing but the best service at the best price. I just got done reviewing your account and it appears
that you were in fact saving money and your rate was no where near 6%. I would be happy to review the numbers with you and help resolve any outstanding issues at hand. It does look like everything was set up properly. I will also reach out to you directly to see how we can get you saving money again. I hope you are having a great start to your week and I look forward to resolving the issues at hand

***'s account has been closed outHer commits to this matter as we stated before were confusing because we were told she would give us a shotWe have discussed this and resolved this both phone and email to her satisfaction

Attached are my processing statements which prove I have been processing with Vantiv (previously Mercury) since at least Jan 2106, but in actuality, I have been with them since I started my business Mar 2015...not as they stated "I switched to Vantiv" The comparison for Riverside shows a date of Oct 6, 2016, which I have not received any services to date from Riverside, but have been getting charges deducted from my account since signingThe guarantee shows they will beat our previous rate, or release us free of feesBut the analysis shows their fees to be $higher than the fees we currently payMy concern for the quality of service, the statements, and the time spent contacting them to find out why we weren't processing, draws serious concern for their ability to provide quality processing in the futureI would like to be released as previously requested, without penalty*** ***

Complaint: ***
I am rejecting this response because: I want to see action not words I emailed DR*** once again on 03/21/and she replied with the same email back “I will reach out to our accounting and see what is going on and get back to you as soon as I hear back Well, here it is, 04/03/and never got a word backI emailed DR*** again yesterday on 04/02/and never got a reply back At this point I will only accept the pay off for the equipment fees and a total parting ways I can not waste any more time on this I followed through on everything but Riverside has not followed through on any thing My collections of emails just build up more and more Been talking about legal action for a bit but feel as if it’s felt my situation is a joke at this point to Riverside
Sincerely,
David D***

we have addressed every question when you call us and we stated before you are saving moneyThere is not need to speak to a supervision out customer service team has all the tools and info that they need to assist you when you callWe have honored our end of the deal and as we let you know, if you switch providers you will still be under a contractCarrie H*** also says that she has answered your calls and has opened many tickets on your behalf

Complaint: ***I am rejecting this response because:Sincerely,*** ***
The reason Riverside asks for a copy of the contract is simpleSomeone can email you or tell you anything they want, however when it’s in writing and there’s a contract then it can be validatedWe stand behind our product and service 100%With honoring anything someone said, we would have to give away our services for free as most people say they got quoted free things and then the contract says otherwiseI would ask that you send something in writing showing that your getting a better rate
I can appreciate your concern over consumer fraud; however, that is simply not the situation with *** *** Since November, Riverside Payments have withdrawn over $from *** Auto business accountGiven the fact that *** Auto has no equipment of Riverside's and has made no transaction, this must be simply monthly fees
On January 4, 2017, I forwarded electronic documentation supporting the significant savings I am receiving from the competing payment processing company. The email was clearly sent by the competing company and outline the agreement of charges. Again, I do appreciate the concern over consumer fraud however your documentation stated a “guarantee that Riverside will show *** Auto a savings or Riverside will release you at no charge from all processing and equipment obligations”. I feel that electronic documentation sent clearly shows a savings as well as the comparison debits from the business account. A business should not have to accept into an additional contract prior to being released from the Riverside contract to prove the competing company is providing additional savings. This would mean that any place of business in a contract with Riverside Payments would have to be under contract with two credit card processing companies at one time in order for Riverside Payments to have proof of a savings which I feel is poor business practice and simply unreasonable.
Savings is defined by Webster’s dictionary as: a reduction or lessening of expenditure or outlay. As the business owner of *** Auto the competing payment processing company has beat Riverside’s contract in a couple areas. The competing company is offering: Equipment cost: free placement, credit interchange 0.25%+ $0.05, debit interchange 0.25%+ $0.05, annual fee waved, monthly service fee $5.00, debit access fee $0.00, batch fee $0.25, and online access and supplies no charge.
Compared to Riverside’s agreement the competing payment company has significant savings. December of *** Auto started using the equipment and services of the competing payment processing company. Not only does *** Auto have payment processing equipment but has also processed many transactions resulting a fraction of the cost compared to the simple monthly charges of Riverside.
In addition to monetary savings the completing company also has no term limit. At any time *** Auto may dissolve services with no penalty or no obligation. Given the amount of productive time wasted on being released from Riverside, this alone would be a more favorable business decision
When *** Auto received information of saving from the competing payment processing company, I contacted Riverside to notify them of the savings, giving them an opportunity to fulfill their guarantee. Although Riverside attempted to match the competing payment company’s monetary savings they were unsuccessful.
Signing another contract with a competing payment processing company is not necessary nor was it defined as necessary for Riverside to honor their guarantee. Riverside says that offering the best rates and superior customer services makes us the worlds’ best merchant provider is simply not a mottoThey clearly have not done everything they said they would do. Riverside has not fulfilled the stated guarantee therefor *** Auto is requesting to be released from all processing and equipment obligations

Complaint: ***I am rejecting this response because: I don't totally reject this response, the offer to buy out was just that, an offer if you wanted my businessI have talked with Amii before on that subjectThey haven't adressed the issue of promising to substantially beat the 2.75% Elavon was charging and that not materializing over all, with the lease payment, other fees, and the fact that some cards they service do not fall into the 1% or so they tell you they charge.Sincerely,*** ***

Riverside Payments has made multiple offers to you and your business to get you the lowest rate possibleThat being said the full story is much different then what is being toldOur Promise is, if we are not able to meet or beat the quote, we allow you out at no costThe rate you received is no
where near lower then what you already have with us, and you have not provided the so called letter your CPA has given you proving what they foundAgain we have offered numerous times to lower the rate to meet and beat whatever rate you received and if we cannot then you are free to cancel at anytimeRiverside stands behind our promise and all we ask at this time is to give us the chance to show you the savings you signed up forYour business needs to provide us some sort of documentation from your CPA or new business with the lower rateYou can contact Amii when you are ready to discuss your account further
thanks,
RPI

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business (Riverside Payments) said they would buy back the lease for the equipment (First Data) and reverse all early termination feesWith that I am satisfied with the outcome.Sincerely, *** ***

The reason Riverside asks for a copy of the contract is simpleSomeone can email you or tell you anything they want, however when its in writing and theres a contract then it can be validatedWe stand behind our product and service 100%With honoring anything some said, we would have to give away our services for free as most people say they got quoted free things and then the contract says otherwiseI would ask that you send something in writing showing that your getting a better rate.
RPI

Revdex.com & ***,
With every review it allows for sides of the storyIn this case its very simple*** has never signed any contracts with Riverside Payments, INC(RPI)He in fact signed with a company United Payment Alliance (UPA) and the sales rep Ian Atkinson, who he mentioned in his
emailRPI only does the processing for UPA and has nothing to do with Northern Leasing in this case nor do we have any emails or calls to cancel out the processing*** I'm sure can attest to this as he has only dealt with Joe and Ian at UPARPI out of good faith has already cancelled the processing account per ***'s request at NO chargeWe ask that this post be terminated or reposted on the proper companies Revdex.com page as again Wingers Roadhouse is not a merchant of oursWe will also reach out to *** directly to solve this matter
Thanks,
RPI Management

Complaint: ***
I am rejecting this response because: I am in discussions with our District AttorneyI am sure you are familiar with your websiteThe solution to this problem is that you cancel the contracts, I return to the deposits you made into my accountI attempted to do this when they were made but my bank said Wells Fargo refused them. This is fairI have told you the reasons for my immediate distrust of your company which were confirmed once I received that "equipment" your sales person insisted I had to have to be "in compliance" and the bill for the reprograming of my POS software which was initiated by your companyThe way she obtained my signature on the First Data forms was deceptiveWe disagree on the timing and nature of those eventsThe public has had enough of these low rate/irrevocable contract leasing schemes which is a "scam" to use common languageDefinition of scam for English Language Learners : a dishonest way to make money by deceiving people
Sincerely,
*** ***

Again you pulled articles off the internet that do not apply to your scenario or that has any concern of youOur CEO owned a business before thisThe name was similar and Expect Direct became Riverside Payments within a monthExpect Payment Solutions is an entirely different companyTheir rating has baring on oursLastly the logo your referring to has not been made aware to usplease allow us how this affects you

Thank you for the reviewOur marketing team is outsourced so we do apologize if you feel they contacted you in an aggressive wayThat being said we will take the proper steps to listen to this call and contact them to remove you from the call listPlease feel free to call us directly if you wish
to speak with someone directly on this matter503-972-

Complaint: ***
I am rejecting this response because: Thank you Revdex.com for assisting me in the dispute with Riverside Payments I am very thankful that Riverside Payments is willing to work with me to resolve this matter I am still in the process of getting this dispute settled I will inform you when the final settlement occurs Thank you again
Sincerely,
*** ***

This is not our customerThey signed with a different merchant service providerI have tried reaching out to *** but they number provided is a number she is not at