The letter received does not solve the issue and have contacted the Secretary of Education and have written a letter to the office of the PresidentI can not afford those payments and that balance gas not been corrected as it was from the incorrect scanned documents on my accountNoone has taken into consideration that I have household bills and afterschool care weekly for my child. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11385001, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 14, and resolved the issue with the customer
I am on the income based repayment plan I started this plan with Sallie Mae, and then they changed my loan over to Navient When it came time to reapply (done every year), since I had paid ahead a little Navient brought my loans current without notifying me in order to process my request This made me have to repay for the month of September (although they didn't notify me that I know had a new payment) even though I had already made my payment that month I called customer service and they told me there was nothing they could do to change that because it was required in order to process repayment requests They then told me on the phone I had been approved and what my monthly payment would beWhen my payment plan was set to renew a few months later, I got a bill for times what they quoted me When I called customer service, they told me it was an error on their part and it would be corrected within a few days days later, it was not corrected and so I called back again This time they tell me I was never approved and so they re-submit my request for income based The next day they tell me they cannot process it until I give them permission to bring my loans current Finally, the request is approved and applied, after numerous phone calls The first month's payment went well, and then they said I was past due, even though my account shows that I sent in a payment of double my required amount Needless to say, I wouldn't recommend this company to anyone Its mistake after mistake, and rude phone call after rude phone call
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 29,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me for the time being, however until I have received and reviewed the letter mailed on December 15, I cannot comment on whether this has resolved any issuesNavient mentioned they directly mailed a letter to me since it contains private information, however they did not respond to my complaint pertaining the treatment I receivedTherefore, I will wait for the letter before further commenting.
Regards,
*** ***
Revdex.com:
I received a response stating that my request to decrease the amount of my monthly payment was deniedI did receive a phone number to call and I plan to do so todayI am really attempting to work with Navient on this issue but they are not making any attempts to try to work with me
Therefore, I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is 6/and I still haven't received a response via the post office I called the agent in charge of my account *** three times but she would not return my phone callsI called the consumer advocacy number and was told three times by Navient that the three accounts were to be removed on 6/8, and they talked to ***But instead they did nothing even though I have checked each three credit bureau agency almost daily They reported the accounts as delinquent on 6/even though I paid the settlement on 3/ They have done nothing, but be deceitful about removing my responsibility from the three accounts.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received phone message from an Advocate at Navient but after multiple attempts and leaving a message, we have not heard anything back from themThey mention a letter being sent out but we have yet to get anything in the mail from them besides our monthly statements that are STLL incorrect.
per our original complaint, Navient has still not disclosed any information we are obliged to and still have not responded to the multiple demand letters sent by us and our attorneysThey refuse to provide ANYTHING in writing and when we state that we are recording the call they hang up.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on April 23,
Revdex.com:This issue has not been resolved yet
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 2, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by *** from Navient (*** *** *** * ***. I have been receiving phone calls requesting payment from ECMC (***) which is the collection agency for Navient. They are stating that I am on a minimal timeline to start paying them before my wages are garnished. That time period is up this week. I have reported this to the voicemail of *** and have not recieved a return call. This is a time sensitive issue and I feel the timeline has not been taken into consideration when correcting Navient's error. The longer I have to wait to have this issue adjusted, the more damage will be done due to the negligence to solve my issue in a timely manner. I am requesting that Navient notify ECMC *** *** of their error and stop the collection while they waiting on the re-purchase of my loan. I need to ensure that there will be no further action or damage while this problem is being resolved. Thank you for your assistance.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to reserve the right to keep this matter open at this timeA Navient representative did indeed contact me the day after I raised this issue with Revdex.com and I am very grateful for your support (otherwise, I would not have had such a quick response)She informed me that, as a first step, she was going to send me documentation/accounting for the past decadeI am yet to receive the information and I would like to have the opportunity to review itI also believe that the documentation will raise additional concerns about how Navient distributed the $110K they received from me over the past decade and I don't believe Navient will be as willing to resolve/respond to these concerns without the Revdex.com's oversight
Thank you in advance for your support
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is ok, but there were steps they could have taken to prevent and/or limit customer impactWhile I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaintsI do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really wasMost large companies have the ability to respond to these issues quickly and correctlyThe fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to meHowever, for now I am satisfied with my personal resolution as long as that holdsRegards,
The letter received does not solve the issue and have contacted the Secretary of Education and have written a letter to the office of the PresidentI can not afford those payments and that balance gas not been corrected as it was from the incorrect scanned documents on my accountNoone has taken into consideration that I have household bills and afterschool care weekly for my child. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11385001, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 14, and resolved the issue with the customer
I am on the income based repayment plan I started this plan with Sallie Mae, and then they changed my loan over to Navient When it came time to reapply (done every year), since I had paid ahead a little Navient brought my loans current without notifying me in order to process my request This made me have to repay for the month of September (although they didn't notify me that I know had a new payment) even though I had already made my payment that month I called customer service and they told me there was nothing they could do to change that because it was required in order to process repayment requests They then told me on the phone I had been approved and what my monthly payment would beWhen my payment plan was set to renew a few months later, I got a bill for times what they quoted me When I called customer service, they told me it was an error on their part and it would be corrected within a few days days later, it was not corrected and so I called back again This time they tell me I was never approved and so they re-submit my request for income based The next day they tell me they cannot process it until I give them permission to bring my loans current Finally, the request is approved and applied, after numerous phone calls The first month's payment went well, and then they said I was past due, even though my account shows that I sent in a payment of double my required amount Needless to say, I wouldn't recommend this company to anyone Its mistake after mistake, and rude phone call after rude phone call
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 29,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me for the time being, however until I have received and reviewed the letter mailed on December 15, I cannot comment on whether this has resolved any issuesNavient mentioned they directly mailed a letter to me since it contains private information, however they did not respond to my complaint pertaining the treatment I receivedTherefore, I will wait for the letter before further commenting.
Regards,
*** ***
Revdex.com:
I received a response stating that my request to decrease the amount of my monthly payment was deniedI did receive a phone number to call and I plan to do so todayI am really attempting to work with Navient on this issue but they are not making any attempts to try to work with me
Therefore, I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is 6/and I still haven't received a response via the post office I called the agent in charge of my account *** three times but she would not return my phone callsI called the consumer advocacy number and was told three times by Navient that the three accounts were to be removed on 6/8, and they talked to ***But instead they did nothing even though I have checked each three credit bureau agency almost daily They reported the accounts as delinquent on 6/even though I paid the settlement on 3/ They have done nothing, but be deceitful about removing my responsibility from the three accounts.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received phone message from an Advocate at Navient but after multiple attempts and leaving a message, we have not heard anything back from themThey mention a letter being sent out but we have yet to get anything in the mail from them besides our monthly statements that are STLL incorrect.
per our original complaint, Navient has still not disclosed any information we are obliged to and still have not responded to the multiple demand letters sent by us and our attorneysThey refuse to provide ANYTHING in writing and when we state that we are recording the call they hang up.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on April 23,
Revdex.com:This issue has not been resolved yet
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 2, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by *** from Navient (*** *** *** * ***. I have been receiving phone calls requesting payment from ECMC (***) which is the collection agency for Navient. They are stating that I am on a minimal timeline to start paying them before my wages are garnished. That time period is up this week. I have reported this to the voicemail of *** and have not recieved a return call. This is a time sensitive issue and I feel the timeline has not been taken into consideration when correcting Navient's error. The longer I have to wait to have this issue adjusted, the more damage will be done due to the negligence to solve my issue in a timely manner. I am requesting that Navient notify ECMC *** *** of their error and stop the collection while they waiting on the re-purchase of my loan. I need to ensure that there will be no further action or damage while this problem is being resolved. Thank you for your assistance.
Regards,
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 12, and resolved the
issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to reserve the right to keep this matter open at this timeA Navient representative did indeed contact me the day after I raised this issue with Revdex.com and I am very grateful for your support (otherwise, I would not have had such a quick response)She informed me that, as a first step, she was going to send me documentation/accounting for the past decadeI am yet to receive the information and I would like to have the opportunity to review itI also believe that the documentation will raise additional concerns about how Navient distributed the $110K they received from me over the past decade and I don't believe Navient will be as willing to resolve/respond to these concerns without the Revdex.com's oversight
Thank you in advance for your support
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is ok, but there were steps they could have taken to prevent and/or limit customer impactWhile I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaintsI do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really wasMost large companies have the ability to respond to these issues quickly and correctlyThe fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to meHowever, for now I am satisfied with my personal resolution as long as that holdsRegards,
A representative from the Office of Customer Advocate contacted the customer by telephone on January 29,
and resolved the issue with the customer